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    Versace

    3.1 (53 reviews)
    Open 10:00 am - 9:00 pm

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    Yadira R.

    Very stocked Versace store, usually they never have the bedding etc this store has it all! Defy will be back, service was great and protocols are In place with the rest of the mall. Surprised my hubby with some glasses.

    Tiffany H.

    When my Fiancé and I stepped into the Versace Store in South Coast Plaza, saw a tall guy seems like a manager with no greetings at all. Afterwards, I saw him checking my fiancé out from top to bottom with a gross stare. I was saying to myself, what a horrible host. We were shopping for a jacket because my Fiancé loves Versace. Mitra was the sales associate that helped us. She was a good helper then and we ended up buying a jacket at Versace. When we purchased the jacket, the tag price was $1,495. However, when we checked out, the price + tax was around $1,800 ish. When we returned home, my fiancé noticed the price on receipt was not $1,495 but $1,695. At first, we thought there was a mistake. When I called the store the same day, Mitra said there was no mistake. The jacket's price was simply raised and they refer to the price of what the computer gives. She said we could return it if we like, I said to her over the phone no no I was just wondering why. When I told my Fiancé about it, he did not like this as he felt like he was cheated. Consumers shop by price tags and how can they up charged? If the price was different, the tag should've been changed or we should've been notified during checkout. We went back to the store two days after to return the jacket and Mitra, the same sales associate that helped us wouldn't give us a refund but exchange or store credit. My fiancé was upset about the fact and tried to explain more but Mitra had an instant attitude changed and said I already told your Fiancée over the phone and she said no no. I hated the fact that she used me as an excuse and tried to reason to my fiancé that we missed the window of some sort. By now, I am just so upset by the attitude we received. Moreover, if Versace doesn't allow return at all, they should've notified us at check out. Who knew a high end boutique shop does not allow return but only exchange and store credit. Mitra then went to the back and asked the store manager, Leslie. Leslie printed out the price for the jacket from online and said she can refund us the difference or give us exchange or store credit. She showed us that the price online is $1695. We tried to reason to her if that was the case, how come the price tag's price isn't changed? No fault was admitted by Leslie and her attitude wasn't sincere at all nor was she standing in our situation. If this was a $20 jacket, I could care less. But today we're buying a jacket close to $2,000 and the customer service we received is not equivalent. After more talking, Leslie was still standing her ground. She did not care to call the corporate or speak to higher management to help us resolve our issue. My fiancé was super upset and was pretty angry by now. He then called the corporate in the store. While he was on the phone with corporate, mall security came into the store. I am beyond speechless by now. Either the store associate called security or the manager. While my fiancé was on the phone with corporate, he said over the phone that the store called security and he is terrified by this act of the store. I was standing right next to Mitra and she made a huge sound " Ummm" and she had the nastiest look on her face. I cannot believe this. This is not a boutique shop but a crappy ghetto shop from elsewhere. Gross customer service. We're sincere consumers and we were reasonable at all time. When we left the store, the security was still standing by the front door area. I approached him and asked, did the store call security on us? He was like, oh no, a guest notified us someone was being aggressive in the Versace store. If anyone was aggressive, that was definitely not us. The attitude we received was not friendly at all and the vibe is just very negative. We were literally being bullied and given shit faces. Literally, we were the only ones in the store. Cheaters and Liars......! If anything, I could've knocked off all of the cloth to the floor for the attitude we received. Would that be called aggressive as well? We didn't because we have class. Still cannot believed the fact that we were treated like peasant. Unbelievable experience from a high end store. Never was I treated this way from LV, Chanel .... even Nordstrom!!! Will never shop at this store ever again. Horrible shopping environment and experience .

    Had to have to hide my crying eyes
    Peach N.

    Was just at the mall walking off stress stopped in just to check it out. I do not need any more hand bags or shoes or clothes but I still buy designer eyewear. So I saw these sun glasses and added them to my Jimmy Choo's, my Burberry's my Gucci's and Valentino's.....I am addicted to beautiful eyewear they are framed for your face. I have eye problems so cheap eyewear is not an option for this girl.

    Bought a white robe and i just checked it after almost a year after the purchase...there is blood stains on it WTF....smells like new and it was stepped on I cant believe they never inspected.Look throught youre items so that womt happend to you!!!!

    Versace Beltbag
    Gmark D.

    Versace is my brand when it comes to high end fashion. I been to this location twice this year. 1st I went to buy a belt bag it was Sunday and I didn't know they close early. I knocked to the closed mirror door since I can still see the staff inside. They told me to Come back the next day but I asked nicely if they could let me in real quick since I already know the bag I'm going to buy. And guess what? They open the door for me. I showed the picture on their website which bag I'm interested and to my surprised they don't have one on display. The lady went to their stock room and looked for it. And she found it. (Normally if it's not on display they would just say they don't have it or out of stock). She let me check the bag and tried it on without rushing me. 2nd I went today to buy a the Achilles sneakers. Kien was very nice and very helpful, I asked a lot of questions about the other items I'm interested in and he is very knowledgeable about their product. He gave me time that I needed before paying. Again, this a high end clothing fashion store and they made me feel comfortable and at home. Not being intimidated. Great staff and very friendly. I will definitely recommend this store. I'll. =) if u guys want a good customer service look for Kien! Thanks again #Versace!

    Nice bag, wish they had a larger one to accommodate the carryall, but that's ok. Logo is subdued

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    Laughable customer service, don't come here. Lady who works here is not accommodating whatsoever

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    Review Highlights - Versace

    Ann Marie was the sweetest sales receptionist!

    Mentioned in 4 reviews

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    Commissary Store

    Commissary Store

    3.8(12 reviews)
    0.8 mi
    $$

    I always stop by this place but I never seem to walk out with anything. I come expecting good…read moremerchandise the next time around but it doesn't always happen. This was the closest place here in OC to find BBC stuff but it doesn't look like they have much of it anymore. I only look at the shirts and hats because the jackets and pants/shorts always seem way over priced. I know some of these are limited edition but c'mon.. if you want $250 for a jacket you're gonna have to add more than a patch or small graphic to a regular looking jacket/hoodie to get my business. Also, this place could use some better customer service. I don't know how many times I've stopped by and the guy at the desk just sits there clicking away on the computer.

    Commissary is probably the best streetwear boutique in the OC. They carry brands like Stussy, Huf,…read moreSupreme, Bounty Hunter, Undefeated, BBC, Clientele, Ice Cream, Fucking Awesome, and their own self-titled brand. The signs in the store are hilarious! "We don't care about your 'brand'. So please, don't ask if we want to sell it." I forgot the other one, it went on the lines of "no shirt, no shirts, no bullshit??" or "we don't take any of your bullshit"...I forgot, blunt..but real and funny. The store itself is real sleek. One of the nicer shops I've been to. Workers are chill, they have displays out, most of their supply is in the back, just ask for various sizes.

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    Commissary Store
    Commissary Store
    Commissary Store

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    SEED People's Market

    SEED People's Market

    3.9(168 reviews)
    0.9 mi
    $$$

    I came to SEED People's for the first time this weekend when visiting The Camp shopping area. I was…read morevery impressed by the size and selection! The store is 2 stories and they sell everything from home goods, cards, gifts, clothes for the whole family and much more! As a creative person who studied fashion merchandising, their displays were everything to me. It reminded me a little of Anthropology, with more of a boho/hippy vibe. The whole store is extremely visually appealing and has a "hangout vibe". It is the perfect store for this area. It totally goes with the theme. The staff are super friendly and helpful too! Can't wait to go back!

    I really dislike leaving negative reviews for small businesses, but I hope the owner sees this. I…read morevisited the store today to buy a gift for my son and for my business partner. We picked up a vest that was clearly marked at $160. When we went to pay, the cashier told my wife the price was actually $200. We understand that pricing mistakes can happen -- that wasn't the issue. What disappointed us was the attitude. Instead of explaining the situation kindly or apologizing for the confusion, the employee was dismissive and rude. Unfortunately, that interaction really affected our experience and made us reconsider returning. I hope management can address the customer service aspect, because the store carries great products and has a lot of potential.

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    SEED People's Market
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    2nd Street - Costa Mesa

    2nd Street - Costa Mesa

    2.3(176 reviews)
    0.9 mi

    This 2nd Street was clean and items were organized. It was like walking into your rich aunt's…read morecloset...you know the one who has no kids? Lol. The luxury bags were organized by color but some of the prices were a bit expensive. The red Chanel backpack was a good deal tho. Selection was good for bags, shoes and knits but I'm an outerwear person and didn't find anything. Would def return when I have more $$ to burn.

    As a buyer, I love this place--so I figured I'd try selling here. Almost a huge mistake…read more The offers were honestly shocking. An Alo hoodie? $2. A vintage 100% silk Victoria's Secret top? $0.10--yes, ten cents. A rag & bone handbag? Also $0.10. When I asked for clarification, they said maybe the buyer didn't realize the brand... but even then, how does that justify ten cents? The only offer that felt remotely fair was $50 for my Balenciaga hoodie. Everything else? Basically nothing--$1 total for four additional items. They were also "authenticating" my vintage Dior bag, and at that point I just stopped the process. I wasn't about to risk them offering me such a low price for it. It genuinely felt absurd. I understand resale businesses need margin, but this felt extreme. It honestly made me feel bad for people who sell here--like you'd have to be in a really tough spot to accept those kinds of offers. What's more frustrating is that nothing in the store is priced anywhere near that low. As a buyer, I've spent real money here--I even bought a beautiful vintage D&G belt for $250. Now I can't help but wonder what they paid for it. This experience definitely changed how I see the store. I still think they have great pieces, but the selling side feels incredibly one-sided. Offering even 20-30% of resale value would feel a lot more reasonable. Their "coding" for buying, It's a huge scam. As much as i loved shopping here.. you are better off not selling. Don't give your items away unless you're truly okay with the price--don't make a decision out of desperation. (If you have that luxury)

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    2nd Street - Costa Mesa
    2nd Street - Costa Mesa
    2nd Street - Costa Mesa

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    ALO

    ALO

    2.5(11 reviews)
    0.3 mi

    The only reason I am writing this review is because Katie (blonde sales manager) single handedly…read moresaved my experience with this entire brand, as multiple other employees have ruined it. It's not worth explaining, but I had two horrendous experiences with their customer service. I came in for an exchange, in which an employee could not help with due to what she thought was store policy... I was walking out (fuming) when Katie stopped me, brought me back into the store, and helped me in 5 minutes. I was ready to be an ALO hater for the rest of my life until she went out of her way to make things right. The employees need better training on the products, they gave me false information and then contradicted themselves when I came back. I talked to many of my clients and colleagues about what happened, and they all had similar experiences with this location. For how much the products cost, the store needs more employees like Katie who are willing to go the extra mile to create solutions for you. I feel like they expect the customer to be an entitled rich person right off the bat, when everyone should be treated the same. I completely understand holding your ground and complying with policies, but it would be best if they knew the policies before enforcing them with cement. They may need managers to judge if an exchange is appropriate, and have more product knowledge. As I said to them in the store, I wish all the employees well and hope they don't take a customer's persistence personally. I will be so grateful for Katie's kindness and support for a long time. Otherwise I would be out $600 and this review would be 1 star.

    One of the most uncomfortable retail experiences I've had. I returned a dress that didn't fit, and…read morethe employee repeatedly accused me of wearing it even after I explained I had not. I understand store policies, but the way she spoke to me felt extremely demeaning, dismissive, and unprofessional. I will not be shopping here anymore after this experience. The employee was a tall white woman with blonde hair and very bright pink blush, which made her easy to recognize. Her attitude and facial expressions came across very arrogant, judgmental, and discriminating, which made the situation even more embarrassing. It stopped feeling like a normal return and started feeling like I was being looked down on. I shop at Alo frequently and have spent a lot of money there over time, which made this experience even more disappointing. It wasn't even about the store credit at that point, it was about how poorly I was treated. Customer service should never make customers feel humiliated.

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    ALO
    ALO
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    The Grotto Menswear

    The Grotto Menswear

    4.8(235 reviews)
    4.5 mi
    $$
    Free consultations
    Luxury

    I had my wedding suit custom fit at The Grotto, and the experience was outstanding from the start…read more The vibe immediately stood out--professional, welcoming, and detail-oriented. Working with Colton truly elevated the process. If you want to feel like a professional athlete on draft day, he's your guy. The level of customization--from fabric and lining to buttons and stitching--is top-notch. They take detailed measurements to get everything perfectly dialed in, and it shows. I couldn't be happier with the final result and won't consider going anywhere else for a suit.

    My fiancé and I had an excellent experience at Men's Grotto…read more We initially came in for a suit appointment for our wedding, but my fiancé had a last minute important work event that required a black suit. Matt was incredibly accommodating and handled the process with professionalism and clear communication. He went above and beyond, and we're truly grateful for his outstanding customer service. Angelo was also fantastic, very thorough, knowledgeable, and clear in explaining all the options. We really enjoyed our conversation with him and could tell he genuinely cares about making sure everything is perfect. We are still scheduling the appointment for the wedding suit and all of the groomsmen, most of whom live out of state, but the team reassured us that it will not be an issue, which gave us a lot of confidence. We can't wait to go in for his wedding suit. We cannot say enough about the excellent service we received. Men's Grotto will definitely be our go to place for suits moving forward, and we highly recommend them to anyone looking for quality, professional service and a personalized experience.

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    The Grotto Menswear
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    Versace - womenscloth - Updated May 2026

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