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    Lounge Soho

    4.0 (1 review)

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    17 years ago

    Helpful 6
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    Alice + Olivia

    Alice + Olivia

    2.4
    (53 reviews)
    1.0 mi
    $$$

    I went to this location to return a dress I had bought for a client. From start to finish Nikki was…read morenot only helpful, but extremely kind and enthusiastic. When I called back to get some extra details she was equally as helpful. I'll definitely be a returning customer to this location

    Dear Stacey Bendet,…read more As a loyal customer who has spent thousands of dollars with Alice + Olivia over the past decade, I am writing to express my deep disappointment regarding both a product quality issue and a subsequent failure in your customer service department. I purchased a white vegan leather jacket from your brand at the soho location. Shockingly, the material has begun to discolor and turn black, rendering it completely unwearable. When I reached out for support, I experienced an incredibly frustrating "ping-pong" effect: the Soho store told me to call customer service, and customer service directed me right back to the Soho store. No one was willing to take ownership or provide a solution. For a luxury brand with premium pricing, this dismissive attitude toward customer loyalty is unacceptable. Product defects can happen, but your current policies and customer care framework fail to support the people who keep your business running. I have noticed your merchandise lagging on the floors of major retailers like Bloomingdale's, Neiman Marcus, and Saks Fifth Avenue--and frankly, this unhelpful approach to customer service is likely a driving factor. Until Alice + Olivia improves its quality standards and institutes a policy that actually protects consumers when items go bad, I have decided to take my business elsewhere. I will also be sharing this experience with my network to warn others against buying from a brand that does not value its dedicated customer base. I hope you will take this feedback seriously and work to improve your customer support infrastructure. Sincerely, Dr. Estupinan

    Photos
    Alice + Olivia
    Alice + Olivia
    Checking out their very first brick and mortar

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    Checking out their very first brick and mortar
    Bergdorf Goodman

    Bergdorf Goodman

    3.4
    (728 reviews)
    1.9 mi
    $$$$

    I love going in with my Uniqlo pants and All-birds, wondering if they are going to "Pretty Woman"…read moreme, but they don't. Maybe they think I am rich I am so dressed down. The store is a little too ultra-high-end luxury for me, but it is a legendary New York institution and a unique pinnacle of high-end shopping, so I don't mind following my wife around. This review is mainly, though, for the fragrances. There was a fragrance specialist named El-Aton Georges, who was eager to use his knowledge to help us, since I am so picky. He made it fun. It was like, "Okay, you may detect notes of this and that" even though I would be detecting opening notes of "a grandma apple putting her sandalwood cigarettes out into a bar of Irish Spring" or "a leather lemon changing motor oil while eating linen popcorn in a savannah rain, with end notes of Lil' Debbie Cosmic Brownie" So, look for El-Aton, and tell him I sent you. He is quite the Con-nose-seur and he welcomes you all.

    this is a review for an online purchase…read more i bought a Balmain blazer. received it without the extra buttons they usually come with and with tags coming off. The buttons are critical because those are part of what makes a Balmain blazer Balmain... also no hanger. It was rolled into a flimsy plastic bag and shoved into a tiny shipping box. Not luxurious at all. i got sweaters before from an actual Balmain store and got Balmain buttons, Balmain canvas protector, Balmain hanger. not that i need all of those. I just need the spare big and small buttons for the blazer. Also fedex ground? Really? Cost cutting like crazy.

    Photos
    Unique decor
    Unique decor
    Pat McGrath
    Pat McGrath
    Holiday decor 2024

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    Holiday decor 2024
    Anthropologie

    Anthropologie

    3.7
    (141 reviews)
    1.5 mi
    $$$

    Service was friendly. Good selection--especially sales…read moreitems. I get many compliments on the clothes I get from this store. Great Black Friday deals.

    One of the handful of Anthropologie stores left in NYC, like many retailers they've trimmed the fat…read morein terms of lower performing locations. I'm glad this one is still around since it's the most convenient location and most central at Rockefeller Center, compared to the other 4 stores (UES, Chelsea market, SoHo and W.Village). Their product styling is generally considered more boho chic apparel, accessories and home goods + furniture, I'd call it maybe more romantic and whimsical, less preppy and buttoned up. They're owned by Urban Outfitters which also owns Free People so the adjacencies between the aesthetics, products and target consumers make sense. They're geared toward the mid 20s to mid-40s age range, and prices tend to be on the mid to higher side for this type of product. Not to level of high-end designer but generally more than your mid-range mall retailers. In the countless number of times I've visited, staff here usually are cordial. There's a main level which has the main entrance from street-side, new seasonal collections, accessories and the checkout/register area towards the back of the store. Then there's a basement level which is accessible from with Rockefeller Center. The fitting rooms and home goods section are downstairs.

    Photos
    Inside Dec 2024
    Inside Dec 2024
    Upstairs and Downstairs Dec 2024
    Upstairs and Downstairs Dec 2024
    Inside Dec 2024

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    Inside Dec 2024
    UNIQLO

    UNIQLO

    3.7
    (452 reviews)
    1.6 mi
    $$

    If you come to this UNIQLO location and haven't visited others, you are getting straight up…read morespoiled! I typically go when Im in Honolulu as we don't have UNIQLO where we live so I always make it a point to stop here when in NYC. The store is gorgeous and huge, three stories including a coffee shop on site! The last time I was here was in the dead of winter so I bought a few pieces from their thermal line which kept me warm all weekend long! Walk around the store, look for sales and special pieces. Become a member, download the app and you get discounts! Surprisingly friendly staff that's helpful, was not expecting that in the heart of NYC.

    This 5th Ave location is known as the flagship store in NYC. Additionally, it's the largest Uniqlo…read morestore in the entire US and considered as one of the largest in the world. Has three floors in total in which each floor caters to different categories like heattech + men's + women's + children apparel + graphic tees. There's even a Uniqlo coffee shop on the 2nd floor. A large fake Christmas tree is placed in the center when first walking inside through the entrance. Then, a huge red escalator of heading up and down to each floor is behind the tree. Additionally. everything's either being neatly organized or stacked on most of the shelves and inside drawers except for a couple of areas here and there. The price range is reasonable for most apparel items besides the thick puffer jackets + sweaters + graphic tees. Even though there seem to be signs for the fitting room and cashiers/self-checkout, it's still pretty confusing to walk around and find stuff imo because of how large the Uniqlo space is. I have to flag down and ask different staff about the whereabouts of cashiers as I'm paying with cash. There's a bit of a line for those paying by cash despite several 5-6 cashiers being present while no line at all for self-checkout (card only). No line for the fitting room though. Generally, staff is shown as helpful + amiable + patient in a professional manner towards customers. My favorite section is probably by the heattech area. There're 3 various heattech types of warmth for both adults and children. Of course you can wear whichever layer as you please at the end of the day. All the desired temperatures are simply suitable for preferred reference anyway. The Original (Mild Weather) - 5°C to 20°C or 41°F to 68°F Extra Warmth (Colder Days) - -5°C to 15°C or 23°F to 59°F Ultra Warm (Extreme Cold) - -20°C to 10°C or -4°F to 50°F I think The Original layer of heattech is already pretty warm for the 30s-40s temperature here in NYC. The fabric is the thinnest in material. Very comfy to wear without being too stuffy on the inside. I bought two long sleeved heattech pieces today ($19.90 each). They also come in different colors and styles that might be suited to the personal taste of each and every customer. I'm not sure if they have a restroom for the public, will have to search for it next time...

    Photos
    More Cashmere Pieces
    More Cashmere Pieces
    Mannequins in Heattech Clothing
    Mannequins in Heattech Clothing
    UNIQLO

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    La Mode Royale

    La Mode Royale

    5.0
    (2 reviews)
    1.7 mi

    What a fun experience! My friend needed a "mother of the bride" dress - the window displays were…read morefun and beautiful so we wandeeed in....Connie and her staff were helpful and skilled and we found the perfect MOB dress and accessories as well...we all walked out with beautiful new wardrobe additions! Professional, skilled, and warm and friendly!

    I discovered La Mode Royale quite by chance last week. The store window on 54th Street made it…read moreimpossible to walk by without stopping in. It truly took my breath away. I was greeted by Marie, who showed me one of the coats that I loved on sight. I turned and was instantly riveted by a magnificent sapphire blue coat dress displayed on a mannequin. Full disclosure --- Dressing rooms trigger the worst of my claustrophobic reactions. As though she could read my mind, Marie whisked a medium sized dress (size selected by me) over my turtleneck and trousers. It was gorgeous, but the fit didn't meet my high expectations. Marie instantly recognized that I should be in a size small, and in a matter of seconds had me in the smaller size. Cinderella's reaction to her Fairy Godmother's fashion magic couldn't have been more joyous than mine when I saw myself in the full length mirror. As a woman in the 7th decade of life, I can state with hard-earned authority, this was easily the most transformative experience I've ever had in my long career as a fashionista. Fast forward, I wore the dress to an event of Friday. I've had custom made dresses that didn't fit every inch of my body like this one, or flatter my figure as perfectly. Equally amazing is that the dress is so comfortable, I didn't want to take it off when I got home. On a scale of one to ten, everything about the experience --- the service, the quality of the fabric and the magic of the perfect tailoring scores off the scale to an easy 20 points. Without exaggeration, at least a dozen ladies at the Westport, CT luncheon asked where I'd found this magnificent creation. Forgive me. I selfishly decided NOT to tell them. XXX P.S. I'll be back P.P.S. "Value" should also be checked in my rating. P.P.P.S. Photo to be posted promptly.

    Photos
    @lamoderoyale.nyc
    @lamoderoyale.nyc
    @lamoderoyale.nyc
    @lamoderoyale.nyc
    Second storefront inside the New York Hilton Midtown Hotel.

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    Second storefront inside the New York Hilton Midtown Hotel.

    Lounge Soho - fashion - Updated June 2026

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