I've been going here for a little over a year and for the most part they do decent work but the language barrier has been an issues especially with the older ladies. I went there with my friend and I asked the older woman to cut my toenail into a square shape and due to her language barrier, I'm not sure what she thought I said but she kept saying no no no she's not done but she was in the process of cutting and I knew by her placement it wasn't going to be satisfactory, and due to not wanting to go back and forth with her I stopped requesting the shape I desired. When my friend noticed I wasn't happy nd quiet, he asked what's wrong and while I was having a conversation with him, the older service woman tried to interject, when she was just literally telling me no to my request thus causing her to cut my toenail shape in a way I didn't want it to be cut. Tony did my nails, told me the lady was crying etc but I didn't curse raise my voice, call her names, nothing of the sort. Today I was told toes could be done, but due to my last visit the rest of the ladies are unable to do my nails. When I asked what did I do wrong she said nothing and kept offering to do my toe nails and asked did I want to wait for Tony. I told her i have a flight to catch so I couldn't wait and if she could do my toes and that's the only thing I had an issue with that wasn't fixed btw and she was still paid and tipped, then what was the issue or reasoning, she said nothing, so I left and called to ask just in case she didn't want to tell me
In person but still the same lines. Language barriers are real and okay but if I spend my money and I didn't disrespect the lady but she more so got offended due to her lack of patience to try to understand me and tell me no for a square shape toe and cry as if I did anything to her is immature and doesn't deserve black dollars. So sorry to this company as I enjoy Tony as an individual service person, but the way this whole situation was handled and I wasn't belligerent, loud, nor disrespectful, and no insults were made at to or about the older lady then this is unacceptable. Support business who care more about your money and providing the service you want! read more