very disappointing experience…read more I'm sure the owner(s) are pet-loving people, but the business conduct was terrible. I made an appointment online for an emergency transport for my big dog because I wasn't able to fit her in my car; no confirmation other than an email. Couldn't reply back to the email because their email account is not working and the email bounced back. They did not show up on the day we made the appointment. They did not answer the calls. They did not return voice messages or text messages. They did not follow up requests for confirmation and did not acknowledge the customer appointment. I suppose a proper business would acknowledge a request that has been asked in advance with 2 days notice and is for a medical purpose. I explained the urgency of the situation but no luck. Not showing up and not acknowledging and keeping the customer and their emergency in limbo is far from ideal. I won't be recommending this if you need something reliable.

Jeanne and her team, Tony, Marissa are god send when our golden retriever, Donut fell really ill…read morefew weeks ago! He was scheduled for an intensive surgery and at that point he could not even stand up by himself so we were out of our wit on how to get him to the hospital. (Bear in mind he is a 100 pounder). I found 360 pet cab on a Sunday and Jeanne replied quickly and gave me a call to go over the scheduling for next day. The scheduling process was easy breezy. On the day of the transportation, Tony and certified Vet Tech, Marissa arrived on time. They were not only professional and efficient but also very compassionate with Donut and us. Tony was so caring that he drove slow due to Donuts condition and they also called ahead to the hospital so they are ready to check us in when we arrived. Marissa was such a sweet girl and Donut just loved her! We also use them to pick up Donut from the surgery and had the same professional and warming treatment. Throughout the whole ordeal, Jeanne was with us the whole time and always text or call to check up on Donut. You can tell this is not just a business to her but Jeanne truly loves animal! I will continue to use and recommend their service but hopefully next time is for something fun since they also transport pet for outing! Thank you Jeanne, Tony and Marissa!

We have a 7 year old, dog reactive, American Pitbull Terrier (Fidel) that has been enjoying…read more Brassy's Paw Army care for a little over a year now. My partner and I learned about Brassy's Paw Army through a friend who sought obedience training for his puppy and then continued to use their dog walking and active paws service after. We needed someone to watch our dog while we were away on vacation. However, we were skeptical of leaving him with someone who was under qualified or uncomfortable with a stubborn, and headstrong dog like ours. We also did not like idea of our little guy being boarded somewhere where he would be left in a kennel all day. For context: Our dog has received training from multiple trainers in the Bay Area and even completed a board and train program due to his dog reactivity. Needless to say, we are very aware that not everyone feels comfortable caring for a reactive dog. We are also not as trusting of just anyone to feel confident in caring for him as well. Having the background knowledge that Brassy also works as a dog trainer, we felt she would be a good option. We reached out through email and she was quick in following up through text. She connected us with Brizza who has been Fidel's main care taker in the paw army. We scheduled a meet and greet and then a few sessions for Brizza to walk Fidel (our dog) so they can become acquainted. We gave her background on the training Fidel had and the tools we use. He eventually started going for "active paws" sessions which gave us such peace of mind knowing that he was both getting time out of the house AND receiving much needed exposure/training with his dog reactivity and reinforcing his obedience training. They use an app to make it easy to book services and to also update us on what Fidel is up to. When we have had Fidel boarded with Brizza, we are so comfortable knowing that he is with someone who treats him like their own dog. She is so accommodating and truly loves our dog. Brassy's Paw Army is every dog parents dream come true!

We have two 1+ year pups do active paws, beach days, overnight stays, etc, with Brassys Paw…read moreArmy/Brizza & they always have so much fun! Our pups are always excited to see Brizza. We feel confident & trust that they are taking care of our pups. As a first time dog parent it takes sometime to find a good fit but Brassys Paw Army made it easy for us to continue to use their services!

I love this place. They have all the pet food you could think of. Plus everyone there is so nice,…read moreknowledgeable and courteous. I'm a second generation shopper and my son is a third generation. We wouldn't go anywhere else.

I was fortunate enough to find Sam's Pet Taxi, and Daniel Tayco the owner. I have a need for my…read moredog to be transported on a regular basis. I found Daniel to be extremely professional, patient and very, very good with dogs. My dog can be a little exuberant and stubborn, but Daniel managed to get her on board with the regular taxi service and now they are best buddies. He has always been on time and is very reliable. I can tell that Daniel takes his business and customer service very seriously. I feel extremely comfortable that my dog is safe and in good hands with Sam's Pet Taxi when I am not around.

While I didn't get to use their services, by no fault of Fetch!, I can say that the customer…read moreservice was amazing. I truly appreciate that the two ladies I spoke with, Meaghan and I believe Anna, tried as hard as they did to find a taxi service to help me pick up my dog from his grooming appointment. His ride fell through and I had a last minute request as a result. They went above and beyond to try to find a driver for me. Schedule wise it was hard to find someone that quickly and I ended up getting in touch with a family member that was able to get him. I will definitely be using their services in the near future though based upon the service I received. Thanks again to both ladies for being so kind and helpful!!

From the owner: In-home pet care for every kind of breed of pet. Our pet care services are tailored to meet the…read moreindividual needs of each animal and are designed to ensure that they are as happy and healthy as possible. Our Services: Dog Walking, Pet Sitting, Pet Taxi, Puppy Sitting, and Pet Medical Administration.

I'm 82 and not well. Vanessa and Rhonda of Premium Pet Relocation made the trek from the Bay Area…read moreto Sacramento to pick up the remains of my beloved cat Chloe and delivered her to my assisted living apartment. They were incredibly kind and generous! Of course, Chloe's treasure was in perfect condition. I'd highly recommend them for any pet related task!!

Vanessa helped me get all of the required paperwork sorted out for my international move to…read moreVietnam. This was in no way something I wanted to deal with without a professional with demonstrated experience, particularly to a country with stringent and unclear requirements. Prior to speaking with Vanessa, I spoke to about 5 agents in this space who candidly did not seem like they knew what they were talking about (one even suggested he only set up the vet appointment and I mail in the paperwork, which he was happy to charge me $XXX for- sir, what am I contacting you for then?). Vanessa not only responded immediately with comprehensive information about the process (more than the USDA website and even the Vietnamese customs page- I looked) and what she could do for me. She moved mountains to make this happen, met with me at the vet process, and clearly cares deeply about the animals she is helping to move. I have to again underscore how different my experience with Vanessa was from other providers where it really felt like you're paying someone to move around paperwork and they actually expressly disclaim that after all that your dog may not even meet the requirements to get on the plane. Vanessa gave me the comfort to know things will be fine because she does this all the time, as opposed to other operators who kind of seem like they're just winging it. Thanks again Vanessa, you're a life saver!

Faye is the only person I can leave my dog with who treats "guests" like they are her own beloved…read morepets. She has taught me a lot of tricks over the years and is a "dog whisperer" extraordinaire! I get adorable photos from Faye that show how relaxed and at home my dog feels in her home. Now that my pup is a senior, it's all the more important to leave her with someone whose sole focus is the dogs in her care. I can't recommend Faye highly enough.

Faye is gentle with the dogs, and my dog loves going over to hang with her pups and the other dogs…read morein daycare.

Katie helped us to get my son's dog transported from SFO to Mill Valley. Scout had just completed…read morea thirteen hour trip from Okinawa to SFO, and she made sure Scout had an opportunity to hydrate and have a bathroom break. Katie delivered Scout to us happy and in great spirits. Thanks Katie!

After contacting a variety of pet shipping companies I was thrilled to find Katie at Pet Hustle…read more She made the process of shipping my three cats to the UK effortless and easy. The cats were happy upon arrival and were taken excellent care of. I highly recommend Pet Hustle.

Michelle and the k9 club team are our go to pet care provider when we are out of town. Their…read moreservice is great and their prices are totally reasonable. Even more important, they communicate with us while we are gone. Every out of town trip includes a photo, video, or message that lets us know the kids are being taken care of. The K9 club is flexible (for those last minute trips) and dependable. They are a total lifesaver!

I recently relocated to Campbell , and one of my biggest stresses was finding the right person to…read morecare for my best friend Cheyenne, who is a huge part of my life. I came across the K9 Club via yelp, and I feel so lucky. Upon meeting Michelle, I knew that she was perfect for the job. I love that Michelle sends pictures with an update on how my girl Cheyenne is doing. I can tell in the pictures how happy she is, and that eases my mind. When it's time to pick her up, she's relaxed and tired from all of the fun that they're having. Michelle loves dogs, and the dogs love her! She is super easy going and very professional to work with. I recommend her with my highest praise and gratitude.

Flipping rude. I'm planning a relocation to New Zealand possibly next year, or the year after. The…read moreguy that works there is horrible. I can't imagine going through the stressful move and having to interact with that guy. I wouldn't let him transport my fur babies.

Getting a quote was super easy and transparent, and the moving process was breezy. I was worried…read moreabout my cat as he is a very nervous baby, but they assured me he would be A-OK and did everything possible to ensure a smooth and safe journey. I will be using Dogument when I go back home in a couple years! They truly care for their clients (both human and animal) :)

There aren't many trusted rabbit sitters in the area considering the area has far more dog and cat…read moreowners (I get it as we also have a dog and cat ourselves!) Our rabbit is very important to us so I set out to find the best possible pet sitter in the area for peace of mind, that was when I stumbled upon Furry Friends Pet sitting. We boarded our beloved senior rabbit (who is a very sassy bun) for 11 days as we had to leave for an overseas trip. Barbara is very great at communication from the first contact all throughout the duration of rabbit boarding. Questions are specific as in which veggies are most preferred, hay preference, vaccine and vet information. They also provided an enclosure with toys and hidey spots so all we had to do was drop our bun off in a carrier. She would send daily videos and photos along with detailed updates (like how she would lounge all day and snack on her hay and list the veggies she was fed). Barbara shows a lot of experience as she has a variety of veggies as well as regularly cleaning out the water bowl and tidying the enclosure. She would also spend time petting and changing up the toys and tunnels as well. Receiving texts on our bun was something I looked forward to during our trip as I would see how relaxed and comfortable she was! If you are looking for an experienced rabbit sitter in the area, I wouldn't hesitate to inquire here! Thank you so much for watching our bun! Photos below are from Barbara's daily updates.

Just wanted to say that Furry Friends Pet Sitting far exceeded all expectations and they were the…read morebest with our two cats Willow and Weasley. It is always hard for my husband and I to leave our cats when we travel, but what made it easier is knowing they were in the best hands with Barbara and Cassandra. We have unfortunately moved out of town, but you should definitely check them out for your pet sitting needs if you are in their area.