Nobody has license, they don't even understand what hurts or what to do. how can you do massage if…read moreyou never learned anything about it?

A bit disappointing. The price for a 60 minute service drew me in. The facility is clean but…read morequite drab with no spa-like atmosphere. I was given no kind of instruction, just taken to a room with a massage table & left. I completed no kind of paperwork, no one asked about my massage preferences or specific needs. I had to go back to the front desk to ask if I was supposed to get undressed or wait for my therapist to come in & meet with me. After undressing & laying face down, therapist came in & began. She did not introduce herself or ask any questions. The pressure was a bit deep for my taste but I was never asked if it was satisfactory. The massage, overall, was average. The same 4 minute song played on a loop repeatedly, which was annoying after the 5th time. When finished, there was no chair to sit in to re-dress or put shoes on. No offer of water. She did not ask how I felt or if I enjoyed. Then I was charged a credit card fee. It wasn't the worst massage experience I have had but I don't think I will return.

I called for an appointment after purchasing the Groupon. The lady on the phone said there was an…read moreopening right away if I could come now. I left immediately and got there 15 minutes later. When I arrived to the building, I thought it seemed odd there was a big 23 in front but I went in anyway. There are two medical offices in the same building and same floor so it was a little comforting. The suite was super easy to find since it was the first one upstairs. I walked in and two females greeted me. One sat me down and asked for my groupon number while the other seemed to have finished preparing the room I will be in. They asked me to follow them down this dark hallway. I could hear sessions in other rooms so again, more comfort that I am not alone walking down a dark hall. She gave me slippers cause the floor was cold. The room was a bit chilled which I love. She suggested starting with face down and pointed at a robe behind the door if I felt uncomfortable or got cold. When the therapist returned, she asked if I wanted low, medium, or hard pressure. I asked her to start with medium and we can go from there. The medium massage itself was good enough. My neck hurt from night before and she did a great job concentrating on it. She kept consistent pressure which sometimes can be hard for therapists. The best thing was she includes feet concentration and hot stones which are hard to find at other places. Sixty minutes have ended and I could already fell my back release some tension. The therpist said her thank yous and steps out of the room. After getting dressed, I walked out and she handed me a cup of water. I gave her 30% tip. I figured if I normally tip 20 percent to wait staff and they are not standing by my table servicing me for a full consistent hour, someone who actually had to use muscle and applied pressure deserves more. All in all, the experience was not what I had thought it would be. I will for sure be coming back soon.

I've been going to Phoenix for the past 4 years whenever I felt a little stressed and needed a…read moremassage to loosen up the back. Since January of 2017 I've been seeing Crystal who is a top notch therapist. She works the knots out of my back.. I'm so comfortable with her massages that I fall asleep most weeks. I've been getting massages for over thirty years and she is in the top 3 of therapists that I have seen. I highly recommend her and Phoenix Wellness spa for the cleanliness and professionalism.

I purchase a Groupon for a couples massage for me a my boyfriend. It was our first time going to…read morethis spa in particular but we have gone to several other places before. We don't have any complaints about the massage itself or the cleanliness of the room. We appreciate that they got us in so fast. I called Thursday afternoon and they got us in for a Friday morning appointment. I would not recommend this place to anyone going for the first time as they don't take any information. They didn't even take my name and phone number upon scheduling appointment. There was no question of gender preference nor any paperwork to complete when we arrived to specify what we like, don't like, any places we want focused on, or injuries/pain. We got there, they brought us to the room and just told us to go in and shut the door and walked out. We didn't know whether they were ready for us to get undressed or if they were coming back, it was alittle uncomfortable as every other place we went to introduced themselves and reviewed with us what we were looking for before instructing us that they would leave the room so we can prepare. Here we just got dropped in the room with no instruction. Luckily, we were the only ones there because while we lay naked on the bed with only half our bottoms covered they would open the door and walk out of the room for the hot towels and stones. Overall, it was a good experience just not personalized and probably not the best place for a first timer.

Great place great massage the staff are professional and wonderful I will recommend this place to…read moreanyone who is looking for a great massage after a hard day work

I had a great massage. Professional and decently priced. I would recommend it and would go back…read morewhen I am in town.

This place is a scam they give a card and it says the massage is $10 for 60 minutes then when you…read morecall to inquire they say yes and then when you get there after confirming again that it's the price they say yes. Then after the service the store completely changes. Then they refuse to pick up any of your calls after the service. You also tell the person that you want your neck massaged and she does the entire body then as you ask questions she can't answer because she doesn't speak English and just laughs and says she doesn't understand. Unfortunately I was informed that no manager is available to assist me. I called yesterday and your workers hung up the phone on me which was rude then every time I called they decided to block my calls. Then you call today and when I try to call back twice you don't answer the calls Massajoyest M. I called and asked twice if that was the price because that's what the gift card mentioned it doesn't say $10 off it says $10 and then when I got there I confirmed again and the worker said yes and before your worker even started the massage she inquired 60 min or 90 min and I specifically said I have the coupon for $10 for 60 min. So instead of your workers rushing customers into a room and trying to get over they should take more time to give a accurate answer instead of lying just to get business. I'm completely dissatisfied with the service and workers and the cons for business. I also told her to focus on my neck and instead she does what she wants and violates my butt. The massage therapist clearly doesn't know what she's doing and has bruised my back and now I am at the hospital because of the soreness and pain from your massage therapist.

Amazing experience for my wife and daughter. I would definitely recommend everyone experience this…read morebusiness's professionalism and efficiency.

I cannot lie! Never once had a massage before, but it might be hard to top how zen I became! I…read morehonest to god had a fantastic and relaxing experience. Nothing too over the top. Nothing too fancy. Just simple. Calm. Peaceful. I went today for the first time and wasn't disappointed. Very open minded and welcoming atmosphere with a lovely masseuse! I personally called beforehand and as soon as I walked through the door, everything was prepped. I truthfully aim to go back as soon as possible! I think the thing that moved my rating up to 5/5 stars is the fact the woman who was giving me my massage was so incredibly kind and she did an amazing job too! I keep seeing these mixed reviews but for a first timer I couldn't have asked for much more out of a normal spa! Beautifully lit rooms too.

Fast response after a message was left. Was able to be helped the very same day. Enjoyed one of the…read morebest messages I have ever had with Vanessa. Vanessa was very professional and I was very happy with my results of a 90 minute message at a very good price. I would definitely recommend!

I've been to a number of places in the Fairfield/Orange/Shelton vicinity for several years and I'm…read morevery happy to have found a consistently solid and talented massage therapist like Marilia. To make the most of my appointment I usually spend a minute or two discussing with her the key areas to focus on as well as noting anything I'm noticing healthwise such as migraines or sensitivities. She takes them into consideration and will spend extra time addressing certain pressure points to release tension. The sessions are very calming because she takes her time and doesn't rush. I like adding the aromatherapy and also the music and privacy of the space. She uses appropriate pressure and is comprehensive in addressing all the aches, knots, and stress of the week with a well-paced flow that allows me to enter a really deep state of relaxation. I've already referred friends to her and they are all quite happy as well.

. My only complain is that they force you to give a minimum tip. Tips should not be forced and I…read moredon't agree you forcing your customers to a minimum tip. The massage was good and the place is clean and neat.

I had a Groupon for this place and I was nervous to use it based on some of the reviews. My massage…read morewas ok but not great. It was more pressing on muscles than an actual massage. I will say I did feel relief the next day in my shoulders and neck so he must have done something right. I definitely would not pay their posted prices but the groupon price was reasonable. I was not forced to leave a tip like others stated I think they have new management. I wouldn't mind returning for a foot reflexology but unless I'm on a tight budget I probably wouldn't return for a full body massage.

This was my first experience at Squeeze Westport & it definitely won't be my last! The experience…read morefrom beginning to end exceeded my expectations. I found them on TikTok & it was the best discovery so far this year. Check-in was a breeze & I appreciated the app base system setup. Never had to pull on my debit card, you pay with your card on file, set your massage preferences & leave your tip all within the app. Straight forward & convenient. I truly loved the simplicity throughout my experience. Figure out oh my God no Was given a brief but insightful tour & breakdown of what to look forward to by the receptionist. The space is beautiful & I appreciate how attentive both the receptionist & my masseuse was. My masseuse was Frandy, he was so knowledgeable, personable & can tell he truly has a passion for what he does. I truly left feeling so refreshed & relaxed! I've already recommended to my best friend & will be back soon!

I was in need of a massage and a friend of mine booked an appointment for me at Squeeze, same day…read moreso that was a plus. Very clean facility , I was greeted pleasantly by the hostess. She escorted me to the back and gave me directions on what will happen next. You can choose from 4 different aromas you can choose from, which were love good, do good, live good , or sleep good. I was able to mix two of the aromas, such great scents. My masseuse's name was Frandy he was awesome, very kind, polite and knowledgeable. The setup of this establishment is very cute and relaxing for sure. My experience was great. Frandy def did his thing and I felt refreshed and a stress free body. Thank you much .