***Updated in response to the owner's reply:…read more The owner's response reinforces our concern about how this business handles customer issues. We are extremely disappointed by our most recent grooming experience at Cali Pets. We had used this business twice before and previously had positive experiences grooming our two wooly-coated huskies, which is why this outcome was so upsetting. Our dogs have long, thick coats that can mat quickly during seasonal changes, especially in spring. Our male husky, Arkin, is particularly prone to matting around the belly and sides. Because of this, we sometimes trim down problem areas at home before bringing him in, with the goal of preventing larger sections of the coat from becoming impacted while still preserving as much of his fur as possible. That is also what we expected from a professional grooming visit: help managing difficult areas while saving as much coat as reasonably possible. Before this appointment, we had already trimmed much of the fur on his belly and sides, while most of his back remained intact. When we picked him up, we were shocked to find that he had been shaved down almost entirely, including areas that we did not believe required that level of removal. In our view, this was an unnecessarily extreme result, especially in April and especially for a senior dog. Equally concerning was the lack of communication throughout the appointment. Both of our dogs were scheduled that morning. After waiting about 30 minutes, we were told our male dog would need to come back later. We adjusted our day and returned him at approximately 2:30 pm. Around 3:45 pm, we were told he would take longer than expected and would miss the originally quoted pickup window of 4:30-5:00 pm. After that, we did not receive a proper update. The shop closed at 5:30 pm, our calls later went to voicemail, and by after 6:30 pm we were concerned enough that we drove there ourselves to make sure everything was okay. When we arrived, we were told the staff had taken a break and were still finishing up. When we finally saw our dog, the result was far more severe than anything we had expected or would have agreed to had it been clearly explained in advance. We also disagree with several points in the owner's public response. In particular, it is not accurate to say service was refused. Both dogs were scheduled, and we were instructed to bring our male dog back later due to how the appointment was being handled. We also do not agree that this exact outcome was the only possible option. For reference, the three photos we included were posted to show context. One shows our pup before his appointment to give a sense of the length of his coat even when cut down significantly already. Another shows the result after this grooming visit. The third shows an example from a prior at-home trim, included to demonstrate that in the past we have been able to cut down problem areas while still preserving substantial fur rather than taking nearly the entire body down to the skin. That comparison is exactly why this result was so upsetting to us. If such an extreme shave was truly the only humane option, that should have been communicated clearly and directly beforehand. Had that been explained to us in plain terms, we would have declined and made a different decision for our dog. We are sharing our experience so other pet owners can make an informed decision. We have included before-and-after photos, as well as examples of prior trims done at home for comparison.

New dog, new groomer! I have a 4 month old maltipoo puppy and have taken him to cali pets twice…read morenow. He's a lot and has very thick curly fur, but Ashley has been amazing with him and informs me how to keep him mat free between grooms. I highly recommend Cali Pets to keep your pets fur looking fresh :)

I love the people who run this grooming business and work here. I have a Pomeranian who used to be…read morea show dog. I am very picky about how he looks. He has the most gorgeous coat and so I like him to look like the champion he was. I have a bit of arthritis in my hands and a bad back, so I can trim him with scissors but I can't bathe him, blow dry or shave his undercarriage. This is a perfect partnership! They help me with all the things I can't do! Their pricing is really reasonable! They are so kind to my boy, he used to be a therapy dog and has good manners so it's great for them and him. We moved here last year and I am so happy we found them!

Ended up finding this place and had a great experience with Jenifer. My little 14 pound short hair…read moredog does not like to get her nails trimmed and is really squiggly and nippy from what the last tech told me. I have never experienced anything like that from her so I was surprised. I let Jennifer know about how she was with the last groomer so she was aware. When I went to pick her up, she said that she was wonderful and she didn't have any problems with her nipping at her or anything when she trimmed her nails, so maybe it's just the way she manages the dog. I don't know, but what I do know is that we will definitely be back.

We've been bringing our dog here for over a year and we always have the best experience. He always…read morecomes home looking stunning. They do a way better job than Petco and are more affordable. They do a great job with trims and shaping too. We have a corgi and shaping his little booty is key. Some places just don't get the vision but this place always nails it. It doesn't matter which groomer you book with because they are all amazing! We will be customers for life

Closed down now. It was originally excellent but with family issues, quality went down. Very sorry…read moreabout that.

John was super rude yelling at his poor assistant bc she accidentally let a dog down, changed the…read moreprice way up for the 60$ he quoted me and when I said it's ok just do a bath and nails, I came back an hour later and he said he wouldn't do it bc she had a few mats. he was happy to do it for 95$ but I thought that was too much for a tiny dog so I kindly asked could he just wash her. He Said yes and I got there and he had done nothing and said he couldn't do it! Huge waste of my time and my poor dog was traumatized as he was really rough with the dogs there. I went home and bathed her myself and there were no serious mats I just sprayed a detangler and voila! Not a friendly guy and mean to the dog he was grooming basically threw him back up on the table when he fell! yikes!

John did an excellent job grooming my Cavalier King Charles! Great prices and very professional…read more Will be back! Thank you

My husband and I just rescued our pup, so he was in major need of a haircut! I was super nervous…read morebecause I liked the idea of my dog having longer hair and being fluffy. I didn't want them to cut him too short, as I've heard grooming stories before. I was super impressed! He came out super cute and I love his short haircut! They did have to shave his chest because he had some matting, but they did their absolute best to keep his hair longer for me! I definitely trust them for my pups future grooms!

I rate a zero for the experience the groomer did not even clip any hair from my dogs face & very…read morelittle clipping was done on her body.. this is a 9lb dog that he said he couldn't handle.. the owner was completely not help full when I complained & charged the full price of 80 dollars. Terrible customer service & the groomers are untrained.. big rip off place

If you want your dog to look like a literal masterpiece, you need to see Payton. I'm Asher (a…read moreBichon Poodle mix), and Payton is my absolute favorite. She is so kind, patient, and incredibly creative. I leave her salon looking like the softest, fluffiest cloud, and the compliments never stop. Even two months after a groom, my shape still looks perfect when we go for walks! Payton is also an actual saint for handling my mom, who is a major worrywart about me. She treats us both with so much patience. I always know I'm in the best possible hands. Thank you, Payton, for making me look and feel like a superstar!

Everyone should take their pups here for grooming!! It was sadly closed for many months after…read moresomeone ran their car into the building, and I limped along for 10 months waiting for them to open again! Please come back and bring them your business. The owner is the sweetest and the staff are wonderful! They are worth every dollar you pay. Alan is awesome!! But, don't take my Friday morning appointments or we may need to duke it out .

Love this wonderful grooming place! Took my dog here for the first time and wow, the owner was so…read morefriendly and truly wanted to make a great experience for both my dog and me and they did just that'. I was so happy to pick up my dog to see him for the first time being groomed since we got him as a puppy and he looked so adorable that I almost cried. So happy that I asked to be booked every six weeks!

We've been taking our dogs to Viva La Pooch for nearly 15 years now, and we will trust Oudette with…read moreour pets forever!! She and her partner and staff are have always been so kind and patient with our dogs. Our girl Bella is getting older now and is having more issues with her anxiety especially at places like the vet and groomer. Oudette knows all her tells of an oncoming panic attack and is quick to call me whenever we need to step in to pick her up early. They are all so accommodating of her needs and are willing to fit her into the schedule at a time that is least stressful for her. I appreciate all they have done for our pets over the years, they truly make me feel safe knowing my babies are in good hands.

The staff are friendly and professional. Shelby and Kernal always comeback looking and smelling…read morebeautiful!

Maddie did a great job grooming my pet. She was professional, attentive, and made the entire…read moreexperience smooth and stress-free. My pet looked great afterward, and it was clear that Maddie genuinely cares about the animals she works with. I truly appreciate her excellent service and would definitely recommend her to others. The lady who handled the initial grooming intake was also very knowledgeable and did a wonderful job matching Chloe with the perfect groomer. This place is definitely a keeper for us!