great service from state to finish , clean units , easy in and at at the gates. close to our home ,…read morefriendly people

Excellent customer service by Kaden and Jeff. Walked in and was able to get a storage unit same…read moreday. No hidden fees. Made the transaction very simple and straightforward. The facility is very safe and well maintained. Thank you again to the awesome staff.

US Storage representative, Jhenny Evan, provided amazing customer service and she really made me…read morefeel welcomed, appreciated, and important. Jhenny was honest and took the time to show me the two units I was interested in. She answered all my questions with courtesy, compassion, and professionalism. She gained my trust and I didn't even bother to go visit any other storage facilities after speaking with her. I signed and chose US Storage that same day. Excellent experience with Jhenny! During the weekend, I got to meet another fantastic US Storage representative, Andrea, who was extremely kind and patient with me. I was there to rent the US Storage truck and Andrea made the transaction quick and I appreciated the time she took to go through and explained the paperwork with me. She has a calm, happy demeanor and showed genuine interested in helping me and others too. I observed her being very professional with the gentleman/customer after me. All in all, I truly appreciate both Jhenny and Andrea, because they both displayed superb customer care and had great knowledge in their field. Because of Jhenny and Andrea, I will definitely recommend US Storage to my friends and family. Thank you!!! As for US Storage and their units, it's very safe!!! There are cameras everywhere and they do a great job monitoring people going in and out, especially with the gate. I appreciate and trust their additional on-site staff security protection. It is a huge relief to not worry about your stuff while it's there. Great job US Storage, you got my business!

Facility and staff were good. But, 3 months after moving in, received a notice in the mail that my…read moremonthly rate was DOUBLING from $82 to over $160. Rate increases are normal and expected with all storage facilities. However, doubling the rate a couple months in is a bait and switch.

I went to tour this storage facility after seeing great reviews online. I was very pleased with the…read morestore associate, Sonia, who gave me an informative tour and answered all of my questions, even when I came right before closing the facility is clean, and everything seems safe. Very happy with my experience!

Great service, extra friendly staff. Many options to choose from! They were very profesional too!,…read moreby making sure we knew all of all regulations with the storage facility.

Frank was incredibly friendly and immediately made me feel welcome. Even though the lobby was full,…read morehe had everything completely under control with his excellent customer service. I had lost my key and needed to have the lock broken, and he made the entire process so quick and stress-free -- it was done in literally five minutes. I truly appreciated his professionalism, efficiency, and positive attitude. Thank you, Frank!

Jessica and Peter provided great customer service, from follow-up call, checking in and picking up…read morekey and explaining clearly how to use services. Thanks to Peter and Jessica- I would definitely recommend this place for storage:

Joan has the best customer service friendly helpful... the actual place is clean …read more... Thanks for all you do Joan you're greatly appreciated

We had moved cross country and were struggling to find a clean and secure storage facility near our…read morenew home. As soon as I spoke to Jo Ann on the phone I knew we were in good hands. She encouraged us to swing by and see the units in person. What a difference from what we'd looked at prior. These units are clean and secure. There's also plenty of space for an eighteen wheeler to pull in which we needed. Thank you A-American and especially Jo Ann. Moving is stressful and there are so many components to it. We feel safe and secure with A-American.

They provide very good service They are very prompt in…read morereminding when it's due They are very exceptional in calling back I'll refer them to everyone !

This storage facility is very nice, clean and well-maintained. The management is friendly. The…read moreprices are competitive and compared to other places I looked into, their rents are less than the average. Ask about any move-in special they might have. They also offer RV and trailer parking. If you're looking for a storage facility or a place to park your RV/trailer, in Anaheim near the Garden Grove border, this is your place. I highly recommend!

They magnanimously allowed Raphael to reverse my rent increase. For a while. That's OK. Their…read moremanagement of the place, like many others managed with obvious unscrupulous, amoral greed-- shouldn't affect the front line worker. Raph does his best, helplessly being the middle man thrust into dealing with their bait and switch ads, single available cart, and rent increases that happen DESPITE ZERO VALUE ADDED. If they try to mess with my rate again, they'll see an according star reduction as well as Google review that will remain at one out of 5 Kudos to Raph, and may he find better employment.

Jason was great . Service is 5 stars thank you for finding a unit for me .........thank you againread more

Pouch Self Storage is awesome. After a bad experience at another storage company we came here and…read morethey have been incredibly helpful, kind, and easy to work with. The free moving truck service was super helpful. Paul was great and answered all of our questions. Manny signed us up and did a great job and was very knowledgeable!

Did my research for the city / general area of Anahiem. By far the best on yelp. Called in advance…read morefor more specific details and was satisfied with what I heard on the phone. I arrived mid day Monday and was greater by the lovely Britney and manger Paul. My experiences here was amazing. No gimmick or bs. Honest quality service exceeded my expectation. The facility is very clean and very safe. 24 hour camera monitoring all floors and hallways. I understand why Paul has great reviews because of how he manages his establishment. Totally recommended.

I have rented a storage unit for 13 yrs now I finally moved in to the largest storage unit. Its…read moreawesome the size is perfect now i understand we all have our good and bad days. We mostly have had no real problems unless we need help getting into our storage when the big change was happening that took some patience. It all depends how you see the speaker call. I personally do appreciate being reminded the storage place will be closed. I liked the fact it was cool in my unit, Having a storage unit is no fun to being with but you can work it. I never did see trash, the place was kept up. The people are kind and professional. It takes time to gradually get to were you need to be in life. Now that while I need a storage unit, I have one downstairs and I'm pretty happy about it.

I've had a unit here since 2008. I've gone from small to larger, on occasion had 2 units and I…read morerecommend them highly. Thank staff over the 12 years has changed but their customer service is always the best. Jason, the manager, is a nice guy and always willing work with me to get the most square feet for the best price. The ladies who are in the office are fantastic. I've always been greeted with smiles and a "Mr. Eddy, how are you?". I swear they must never have a bad day, or they're good actresses! Thank units and the hallways are always clean. Pay no attention to the negative reviews!

Jennifer was a greatest. Her customer service was top notch. I shop around and light house self…read morestorage gave us the best rate.

great service they are very helpful and informative I fully recommend this facility…read moreto store your items