DO NOT USE THE USE THEM!!!!! AUTO GLASS ON THE GO…read moreVery dissatisfied and disappointed, had my windshield replaced on 5/26 after waiting 3 to 4 days to wash my car, it started leaking badly, called and emailed John about it. He came out to reseal the area again waited the 3 to 4 days and same thing it leaked, came out resealed it and same story. My husband started calling him after he ignored my calls but he also stopped responding. Today after it rained it leaked again and my husband just had me take it to a reputable shop we've used before. They couldn't even repair it do to such a botched job. We had to incur additional expense to have it reinstalled, I have pictures and and a video of the horrible work done. DO NOT USE THE USE THEM!!!!! Auto Glass on the Go Very dissatisfied and disappointed, had my windshield replaced on 5/26 after waiting 3 to 4 days to wash my car, it started leaking badly, called and emailed John about it. He came out to reseal the area again waited the 3 to 4 days and same thing it leaked, came out resealed it and same story. My husband started calling him after he ignored my calls but he also stopped responding. Today after it rained it leaked again and my husband just had me take it to a reputable shop we've used before. They couldn't even repair it do to such a botched job. We had to incur additional expense to have it reinstalled, I have pictures and and a video of the horrible work done

WARNING!!! DO NOT USE THIS COMPANY!!!! This SOB called safelite and canceled my order after I told…read morehim I was going with safelite. Don't trust those company who is deceiving and dishonest. Safelite has better product, prices and deffinatley better service.

I spoke with Chris from Apex. He was efficient ,attentive, and answered all my questions…read moreappropriately . Chris even price matched my quote from a competitor company. I am very pleased and satisfied with Apex. They replaced my window and did an awesome job. I do recommend them!

My first impression of Apex was great. Unfortunately, things…read moreonly got worse from there. I called around for quotes and found Apex, with high praise reviews. Chris walked me through three options for my Q5: OEM glass, non-OEM acoustic, and non-OEM non-acoustic glass. I confirmed calibration was included and chose the acoustic glass to balance cost and quality. The appointment went smoothly. I dropped my Q5 off around 11am on a Saturday and it was done in under an hour. Chris was upfront that a piece of plastic on the mirror housing was already cracked, and told me before I noticed. At this point I thought I'd found an honest shop. Around 8pm that day, back in the car after some errands, it threw a loud warning that Audi pre-sense had malfunctioned. This is what I was trying to avoid by passing on lower rated shops with reviews of calibration problems. I called the following week to report it, mentioned a bubble in front of the camera, and was told it was a manufacturing issue. That didn't make sense, since they installed the glass and mounting pad. Any defect there is an installation issue, not manufacturing. I brought the car back about a week later. When I arrived, I was asked if I'd left a review yet. I hadn't yet, since I was waiting to see how things played out, but it made me feel like treatment might depend on the answer. I dropped the car off, got breakfast, and came back an hour later to find it sitting out front, done. They said they'd fixed the bubble and recalibrated the camera, but the pre-sense error was still showing. The GM apparently said it should clear after 50 to 100 miles, which raised a red flag, since that's the kind of behavior you'd expect from clearing a fault code, not fixing the problem. I asked what would happen if it came back and was told they'd try again, not promising after two attempts with no plan. The error cleared itself later that afternoon, but something still felt off. My pre-sense system wasn't detecting nearby vehicles the way it normally did. So I bought an OBDeleven scanner and learned to use it. A scan showed the last static calibration on file was from 2019, the year the car was made, meaning no static calibration was ever performed after the windshield replacement. Further research confirmed dynamic calibration depends on static calibration being done first, and even a small camera misalignment can cause a range of downstream issues. Worth noting: both times my vehicle was ready in under an hour, which I've been told doesn't align with the time needed to calibrate. Both the dealership and independent shops told me ADAS calibration typically needs 3-5 hours. Within a week, the pre-sense error came back. Then things got worse. My seatbelt locked up and pinned me to the seat mid-drive. Another day, the car failed to recognize my key fob was inside the vehicle. A follow-up scan showed fault codes across the board: the SOS button housing, the key fob, the light sensor, rain sensor, and Audi pre-sense. I called Apex and explained everything, including that I'd taken the car to an Audi dealership and two other independent shops, all of whom said I'd likely need OEM glass, since Audi's ADAS cameras can be sensitive to non-OEM glass. I was assured at booking that calibration was included, and felt dismissed raising these issues. The team claimed the dealership was just trying to make money off me and said the other issues were unrelated. Dealerships are known for that, sure, but when two independent shops back the same claim, it's not an easy dismissal. It also doesn't add up, since my car had zero issues before this replacement and everything started right after. While looking back through their reviews, I found another customer on Yelp who described the exact same problem: a windshield replacement with no actual calibration performed. I have photos backing up my own diagnostics. My latest call took place just over a week and a half ago, ending with my info being passed to the GM to determine how to proceed. I'm hoping to hear back soon so we can resolve this amicably.

This is the second time I've used them. First time my car was broken into and second time I had a…read morerock hit my windshield. Freddy is super quick and thorough. They got me scheduled both times the next day and he was done within the hour he got there. I cannot recommend them enough, very efficient and very reasonable pricing.

I had my windshield replaced by Intricate Auto. They were able to get me scheduled for service at…read moremy house within just a few days. Tech was very professional and performed service with great care but was completed quickly. Lourie and Fredy were both great to deal with. I am keeping their number just in case I need any other auto care work or if someone needs a recommendation for professional repair. Thank you!

Amazing service, quality and great prices ! Company has been around for many years and I've taking…read moreall my cars there over the years, you cannot beat their service and prices!

Excellent value and service. Easy to find due to great red lettering on signage on Zarzamora…read more Highly recommend.

I came here to have my broken windshield replaced. The replacement itself was completed, but I've…read morehad to return twice for recalibration issues. The first visit was because my lane assist wasn't working. After that, I was told the problem was fixed, but now I'm being told it's my adaptive cruise control. The frustrating part is that both of these features were working perfectly before my windshield was replaced. Now I'm being told they can't fix the issue because it's "not their department," leaving me to deal with a problem that didn't exist before I brought my vehicle in. I expected the repair to restore my vehicle to the condition it was in before the windshield replacement, not create new problems with the safety systems.

Hands down the best in the business. Starting from the phone call to seeing the results. Shout out…read moreto Juan who took my call and review every detail with me in depth. Great customer service and amazing price. This place definitely beats the competitors with high quality results. If I ever get into a situation, most certainly coming back here.

Luna's Glass Works did not disappoint! I called in beforehand to inquire about cutting a piece of…read moreglass I had. They quickly cut the glass in the same day, in a timely manner. Danny seemed very knowledgeable about his practice, and Abraham was very helpful with communication. I also purchased some glass from Luna's and it was cut down to size. Their prices were very reasonable. I would recommend coming here if you need some glass for a project!

Really great, honest people. Helped me out in a pinch as I was passing through town. Just walked in…read moreand they got me back on the road.

Quick service good price. Would happily return for any future windshield replacement needs.read more

VW of Alamo Heights has been trying to get in contact with this place to make this right and has…read morenot been able to get a hold of anyone to hold them accountable and pay for this $20 part. Wouldn't have been a big deal if they would've told me! Would not recommend this place, no accountability or decency.

My car got windshield stone chip. I called around to local glass shops and this family-owned shop…read moreoffered a $47 repair price. They determined the chip that I thought was the problem was an old one that had been previously repaired and could not be repaired again, but they offered to try to fix it. 10 min later, he came back saying it can't be done, and had no charge. The new stone chip appeared to be a tiny one that did not need repair. I was initially attracted by their fair repair price, and am impressed by their integrity and honesty. I'm giving them a 5 star rating for their honesty and integrity, to be updated whenever I have any actual work done by them.

This company came highly recommended by a contractor I know. They did a great job even though it…read morewas a small one. The replacement glass fit perfectly. I especially liked the feeling I was getting personal service. They helped with everything from getting the old broken piece in the shop to getting the new piece loaded into my truck. Great job guys, I can see why you're still in business after all these years. It was especially nice getting it in a couple days instead of waiting weeks for a delivery.