Fast and Affordable Service. I would recommend this place, they have any keys you probably would…read moreneed

I called AFFORDABLE lock and security systems to have 4 indoor bedroom and bathroom door handle…read morereplaced and explained to the woman I spoke with exactly what we were looking for, a gold colored handle for 2 doors with locks in them and two bathroom gold colored door handles with privacy locks on them. I did not ask them about a service fee. The technician showed up on Wednesday an hour and 1/2 later than the window they gave me. He didn't have the hardware needed, he was not knowledgeable as we explained 3 times to him what we had discussed with the scheduler. He was here 10 minutes, told us he would be unable to get the hardware until next week, we are leaving on vacation Sunday so needed done by end of week. He spent 10 MINUTES, didn't do anything, and charged us $146.00 for the visit from Brandon to Tampa. This company is ridiculous, I called the manager and was told that their service fee is $164 so I'm getting nothing back on my $146; what a waste. Good luck in the future with anyone working with them.

They helped me when I rr early needed it. The camera out at night helped me out of what could have…read morebeen a very bad situation and they worked with. Pretty awesome to have chosen this company.

Called him the evening before and asked if he can come the next morning before work. He arrived…read moreright on time! No second later. I work at 8A and he was outside my door at 7A. He was super quick and I made it to work on time. He was also very affordable, friendly and efficient.

Highly recommend! Jose installed security cameras and flood lights at my niece's property and did…read morean excellent job. He responded quickly to our request, was professional and completed the work efficiently. Jose's recommendations for equipment placement were especially helpful and ensured that we have excellent coverage. Everything was installed neatly and works perfectly. Great service from start to finish!

Jose was a true professional with extensive knowledge in tech. He did our whole house camera system…read moreand integrated into our current configuration. Highly recommend this company service offerings.

A man says Just for his SERVICE FEE is between 350.00 and 500.00?? HARD PASS…read moreNO!!!!!!!!!!!!!!!!!!!!!!! I had Extra Cameras (NEW) Even had a Brand NEW DVR if that was problem...but 350.00 to 500.00 just for a SERVICE FEE Only???? NO!!!!!

They were quick to respond & access our needs. The service & follow up is beyond excellent! I would…read morehighly recommend!

Amazing family owned company that's been serving Tampa Bay for decades. Awesome service and great…read morevalue for the price. I would highly recommend to anyone looking for audio/video, security, and networking solutions for your home! I believe they also do commercial.

I just had a very positive experience with Sheppard Security. I had have been a customer of theirs…read morefor 10 years. Three years ago I lost my husband of almost 58 years. I live in a single family home. I am 82 year old and handicapped. After my husband's passing I had Sheppard Security install a camera near my front door as I was getting groceries delivered but they would not always ring my doorbell as I instructed in my delivery instructions. Also, sometimes I had strangers come to my house. Last Sunday at 6:30 P.M. I had two men come to my door but I did not recognize them so I did not answer my door. They started walking back and forth and keep ringing my doorbell. Then they went to my hose in front of my master bedroom window and turn it on. At that point I called 911. I spoke to an officer and told him of my situation and he said he would send an Officer to my home. Meanwhile one man stayed in front of my home and I lost sight of the other man. They had a SUV parked in front of my home with both passenger doors open and the hatch open. They were here for at least 20 minutes and I asked the officer on the phone at 911 when somebody was going to help me. He then told me that nobody could come because they were taking care of more serious problems then mine. Those two men were here at least 40 minutes. They finally left. On Monday I called Sheppard Security and talked to Joe their IT man. I told Joe I would like to have 4 more cameras installed around my home. On Sunday I was really scared because I could not tell where the second man was during the time they were here. I spoke to Jim the owner of Sheppard Security on Wednesday and he told me that the Cameras had been ordered and that he would make sure that the Cameras would be installed quickly. Friday morning Joe and another technician came and up dated my old camera and installed 4 new Cameras. They worked quickly and made sure that all five cameras were wired in and adjusted them so that I can see the 4 sides of my home. They also made sure that everything was clean after installing all of the new wiring. They were here for several hours. If I could I would give Sheppard Security, Jim the owner and Joe and the other Technician 20 stars. In this day and age it is nice to find a Company and their staff who takes pride in their workmanship and treats their customers with respect. They make you feel they have your back and that you are important to them. I think you can only get this kind of service from a family owned company.

I am extremely disappointed that ADT chose to partner with Google. I do not like the Google Nest…read moresystem at all. It consistently fails to record or capture important footage. For example, it rarely detects the raccoons on my porch or the commotion coming from my neighbor's property, while another camera I own captures all of the activity without any issues. I also have serious concerns about the reliability of Google Nest because it appears that footage is missing or being deleted. This has caused me to lose confidence in the system. Had ADT disclosed that its security system relied on a partnership with Google Nest, I would never have purchased your services. I expected a dependable security system, but my experience has been extremely frustrating and disappointing.

NEVER DO BUSINESS WITH THEM…read more Horrible business and management. Took advantage of my 22-year old daughter staying in her first apartment and didn't know how to protect herself or read the contract. Also, the perks they gave her to sign were (intentionally) worthless but made it look like they were giving her a good deal. Signed a 5-year, rigged contract that will cost her THOUSANDS! She can't get out of the contract. Meanwhile, they want to charge $350 an hour for another daughter who needs a small adjustment to a water sensor. Acquired by another company that only values profits? NEVER DO BUSINESS WITH THEM.

Loved working with Mike to get the cameras I needed. They work great and his prices are the best in…read moremy area. He was friendly hand vary helpful when it came to choosing what I needed specifically. I would definitely tell all my friends and family to go with captured.

From the owner: Our number one priority is your families safety, but we do everything from security camera…read moreinstallation to electrical services. Whatever your family needs, we are there for you.

When I signed up for the service I signed a 3 year contract, which expired this past spring. They…read moretold me I agreed to a 1 year extension over the phone, which I know I didn't agree to. I never pick up my phone from a number I am unfamiliar with and I know I wouldn't have agreed to an extension unless it was month to month because I never used the service, never interacted with them, never called them, never even set the alarm. It's been on my list of services I never use that I needed to cancel. Now I have 4 houses and 25 restaurants and after this experience I will NEVER use ADT again. Additionally in order to cancel I needed to go through the same questioning and provided the same information to 3 different representatives which was a colossal waste of time. I would give them zero stars if that were an option. They charge close to $90/month and offer virtually no utility. These guys are totally USELESS!

Most camera issues for the outside camera have been solved. Camera system will usually reset fairly…read morequickly if unplugged and plugged in again. Still sometimes misses periods of time when there is unusual activity, but also occasionally catches what my other cameras miss, so keeping it. ADT reps did call to offer more/better outside cameras for more money, one reasonably priced offer, but staying with what I have. My inside ADT camera has no major problems.