I needed a specialized part for my dishwasher. The technician was very help and spent time…read moreexplaining how to install and what pitfalls to avoid.

Amazing!! There is a guy named Dave that works there that used to be an appliance repairman. I…read morehave been in numerous times working on dishwashers, washers, dryers and even some HVAC stuff. He always knows what o am talking about and has given me a lot of advice on how to properly diagnose the parts I need before coming in. You don't find customer service like this much anymore!

Family owned business, amazing service, great prices, unmatched expertise. They check all the boxes…read moreand leave you smiling like you just made a new friend. I cannot recommend this business enough!

Jlow was absolutely AMAZING! Extremely fair prices and low delivery fee. Highly highly recommend…read moregoing here for some great deals. Support small businesses and shop local with this family owned place!

Would give zero stars if possible. First scheduled appointment no tech showed up in the 4 hour…read morewindow or called. When they came 2 days later, were there for 3 minutes, and left still charging the full $100. Took days to finally speak to a "manager" who said she would look into it. Never heard back until I called. Horrible service from over the phone customer service to the on-site technician. Have not been in store but for service, go somewhere else!

This is my recent experience with Keeven Appliances;…read more I hired them to repair my washer.  The service tech completed a partial repair and needed to wait for a part to be ordered.  In the meantime he repeatedly tried to upsell me to a new washer and dryer which I did not appreciate.  Then he made several references to politics and made several offensive remarks concerning politics.  It's quite obvious He is left wing and very upset.  I told him it's rude to talk politics in customers homes.  When he made another sarcastic remark about politics we got into a disagreement.   He came out the second day and it was obvious he was in a bitter mood.  He obviously has a problems with conservatives and it appears he and Keeven Appliance are holding my political views against me.  We tried to explain to him that since he replaced the part the washer is exhibiting a different symptom; he didn't want to hear any of our input and was very short and dismissive with us.  I left him in the laundry room to repair the washer and I went to my office to continue to work, leaving him dealing with my wife for the rest of the service call. A while later I was disturbed in my office by the repair tech raising his voice, talking very aggressively to my wife, and standing very close to her while raising his voice.  I came out of my office and told him he is to never talk to my wife in that tone of voice or in that manner ever again.  From now on he can deal with me.  The Keeven repair tech continued to argue with us about the symptoms of the washer.  We were trying to tell him the new symptoms so he could adequately diagnose the problem, but he continually told us we didn't know what we were talking about.  He left failing to make any repairs as he said he didn't know what's wrong; yet he argued with us telling us we didn't know what we were talking about. Since that time I have left countless messages for the supervisors and/or owners.  I was told Barb is one of the owners, but she tells the receptionist she is not in... I can hear her in the background.  I have tried for nearly two weeks to get this resolved.  I have asked them to send another tech out to repair the washer or refund my money.  Barb and Keeven Appliance refuse to call me back, refuse to send out a tech to repair the washer, and refuses to refund my money for their failed repair.  The last I spoke with the receptionist she was defending their service tech and apparently have no issue with their techs spewing their politics in customer's homes. I do not recommend Keeven Appliance in the strongest terms.  Keeven Appliance has been given ample opportunity to make this right but they REFUSE.  I will not go away until they refund my money!!!!

I came in to do an exchange. I waited in customer service for about 5 minutes…read more Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.

Ordered a new patio door to get installed and the lock on the handle wouldn't lock. I called and…read morethey told me to buy a broom handle to lock it! Spoke to the manager Kyle, who said everything would be fixed the next day. Now it's 3 days later and no word from anyone. The contractor is no help either. Never doing business with these guys again.

We came in looking for an updated refrigerator for my parents and spoke with the owner Ro. He was…read morevery professional, introduced himself , asked what he could do to assist us and directed us in the area we needed. He gave us plenty of breathing room to converse, compare and browse. He came at the right time to see if we were ok , answer questions and crack a joke. Store is very spacious, appliances consist of refrigerators , dishwashers, microwaves, and washers and dryers. Delivery time is reasonable, prices are reasonable and definitely enough inventory to fit your budget. This visit was an 10/10 and my parents are happy with their purchase!

Purchased an appliance online and was never notified about pickup until I reached out 48 hours…read morelater only to be informed that the appliance was lost and staff were supposed to notify me 2 days earlier but it was dropped. Then they told me I would be informed by noon the next day if they could locate a comparable item and never called me about this either. Still waiting for my refund...DON'T PURCHASE FROM THIS COMPANY!

Following a washer and dryer installation newly purchased from Appliance Discounters (Less than 24…read morehours) the washer was not operational after the installation. Logan (Service Technician) was dispatched. Logan was competent, professional and detailed with the service. The washer was not properly installed by the service delivery of Appliance Discounters. Without a doubt and in case of need without hesitation fully recommend PACE. Jeff McManemy West County Saint Louis, Missouri

Taking back my 5 star and making it a 1 star because Yelp won't let me make it a no star. Attempted…read moreto have the dryer fixed. Had to cancel due to family emergency. Called back to reschedule, given date and time window. No show, no call, still haven't heard anything. Will never use again.

We needed our garbage disposal removed and a new installed. They responded right away and worked us…read morein as quickly as they could. They even had a cancellation and worked us in a day earlier! They arrived promptly. James was very nice and professional. They were in and out in 20 minutes. We'd definitely use the Adept Installation team again!

I've not a project with him yet, but he came out and was very knowledgeable about what I need to…read morehave done.. Pricing was also reasonable. Will be using him for sure