The repairmen that came out were nice enough individuals, but this company has exhibited a severe…read morelack of professionalism. Their communication after being paid is subpar at best, but since they text me less than two minutes after leaving my house asking for a Yelp review, hopefully, this will get their attention and prompt a return call or refund my money in full. Four weeks and three appointments after this all began, my washing machine is in the exact same state as was when we started. The problem started with an error code on my washing machine indicating a temperature sensor needs to be replaced. I pass along the error code to ATAR, and we schedule a repair. The first appointment- I was told by the repairmen that the sensor was bad, and they replaced it. Within 10 minutes of the repairmen leaving, the same error code, and one other error code, both go off. I attempted to text and call their scheduling number, no response from either. I text the cell phone number the repairmen called me when they arrived at my front door, no response. Second appointment- The repairmen could not replicate the error. Without doing any diagnostic work aside from turning the machine on and running it, they tell me the machine must be fine and not to worry about the error codes that were displaying. After doing one load of laundry, the error code occurs again. Third appointment- Although my repair history clearly states that it requires two men to move the dryer on top on top of my washing machine, one repairman was sent out. I offered to help move the dryer but was told that another repairman was in the area, so they would come back together later in the afternoon to finish my repair. While leaving, he told me that I would receive a text to confirm, the techs being sent back out later in the afternoon. None was sent, so an hour and a half later (4:45) I text the scheduling confirmation number looking for confirmation, no response (they close at 6). I called their business line (same number) twice before 6, no answer and not reply to the voicemail I left. The repairman also told me that he needs to test the motherboard as when an error code appears again after the sensor is replaced, it is likely the motherboard. Ok, so when I told them that the original code, and another error code, both displayed again after the first appointment, then why did they not perform a diagnostic on the board the second time they were out? Or any form of diagnostics test on the first visit? Now am sitting here with all of my clothing on the floor in my hallway needing to be washed (have not been able to do laundry for four weeks at this point due to my work schedule and them only scheduling two-hour arrival windows on work days, no weekends) receiving zero communication from anyone at their company. ***My reply to Patrick via private message as Yelp does not appear to display responses to the owner*** Patrick, your faux friendliness is not fooling anyone. For anyone that has taken the time to read this far, I think the image snippets from our text conversations (from your business and personal lines) perfectly sums up this businesses class and integrity. I will eagerly await my partial refund "in the upcoming days". In response to your message, I gave you the error code and that stated a particular part needed to be replaced. After your repairmen left, the machine stopped working within minutes. Your repairmen also sent me a text asking for a Yelp review, also after hours, to which I promptly text notifying them of the issue. When I did not hear back, from either point of contact, I canceled the check. In hindsight, the right move considering that you now have $268 of my money, and my washing machine is in the exact same state as it was when this all started. If this is the time to make excuses as to why your company does not respond to texts and calls after hours, I would love a clear understanding of why after your repair tech yesterday left (telling me that he would be back later in the afternoon and then no-showed), you did not respond to any of my texts or calls starting at 4:45? Your excuse of had to leave the office early does not add up when your main phone line that I called/text is an iPhone. The second appointment. Turning a machine off and back on again for an hour is a pretty rudimentary "diagnostics" test. Most professionals in their given field test the internal components of the machine in some way, shape, or form. When your repairmen came out the second time I did clarify that two error codes had occurred since they replaced the sensor. Per your repairman's recommendation on the third trip, the board should have been tested if error codes occur after the sensor is replaced. That is a diagnostics test, not turning the machine off and back on again. And I never stated that I was satisfied with their resolution, I was told there is nothing else they could do, which come to find out later was not true.

I called for an air conditioning repair. Always There lived up to the name. They were here in 15…read moreminutes! Turned out nothing was wrong, just something janky with the thermostat so they left free of charge. Now I can rest easy. I know who I'm calling next time!

We had Ductastic clean the air ducts in our house as well as the dryer vent. It had been 7 years…read moresince the last time we'd had the ducts done, and 3 years since the dryer had been done. I won't let it go that long again after seeing the difference inside the vents and experiencing how much more efficient the dryer is running. I've no doubt this will help significantly with our allergies. Worth every penny. Dean is very friendly, answered my questions, was careful with his equipment and did such a thorough job. This is the third time I've used Ductastic at our house, plus we used them previously for many years in a condo association, and they've always been five stars. They come with my highest recommendation.

Excellent service, but billing process was very annoying. Vendor did not allow payment while…read moreon-site, sent invoice a day later then called/emailed/texted over 30 times in 3 days about "late payment". Would recommend for service, but their billing process needs work.

This review is for cleaning out our dryer vents, which we soon learned has probably never been…read morecleaned out prior to us purchasing our home. Thomas was professional, knowledgeable and very kind. They did an amazing job cleaning out the vents. They also found a dead mouse in there?! Pricing was reasonable and in line with other companies. I'd highly recommend them.

The best work for the best price! Super responsive and excellent project communication. Would use…read moretheir services again!

I HIGHLY recommend Air Duct Cleaners Inc! They were professional, reliable, and very thorough…read more Their price was also very reasonable and competitive. I have been recommending them to all my friends and relatives and will definitely be calling in 2-3 years for our next cleaning! Everyone in the house has noticed that they are breathing better, and I have noticed much less dust around the house generally.

Unreliable. Called these guys because they were recommended by the company that installed our…read moreHVAC/AC. They were by far the most expensive estimate we got but we needed a deep HVAC clean before moving in. No show for the appointment. Called and left multiple messages. No calls back. Now I'll need to find someone else on very short notice.

My fiancé and I recently purchased a second floor condo which was built in the 80's. The previous…read moreowners had a cat, which we're both allergic to. And our brand new dryer wasn't drying at all. Between the two, we knew we had to get the vents cleaned for the sake of our allergies, and the dryer vent was a must. I did some research, and was tempted to get those groupon deals for the vent cleanings... However, after reading reviews and doing some homework, we opted out for these guys. $369 is a lot of money, but for a job like this, we didn't mind. The two guys arrived exactly on time, wore shoe covers, hauled all their things up the stairs, told me it would be about 1.5 hours (which it was) for the whole job, and got to work right away. When it came to the dryer vent, I was told there wasn't a lot coming out from the wall, so he would have to go in the attic to check it out. Apparently that's where the issue was. The guy told me that because of the age of the building, the pipes being used have coils instead of being smooth, so a majority of the stuff collects further up top. Then he said that the unit below us has a bathroom vent that comes into our attic... that had disconnected itself, which he reattached... so if they get their vents cleaned, the people cleaning will have to enter our attic. I was asked if we wanted our vent covers washed, but we're replacing all of them, so I declined. In regards to people mentioning how clean the place was after the guys did their work... I couldn't tell ya. We're in the middle of painting and fixing things up, so the whole place is a mess. But nothing seemed dirtier... Not that you could make that 80s cat hair covered carpet any worse. They also reattached our dryer and turned the gas for it back on. Then had me sign the paperwork, took their check, and were on their way. We'll see them again next year for another dryer vent cleaning. Great company.

I had Air Care Services of Downers Grove out clean our dryer vents today. This was a community-wide…read moreservice orchestrated by our property manager. Basically, call and reserve an appointment, if interested. As it had been several years, we decided that this was a good time to have it done. The price was reasonable and the workers were courteous and professional. I had a load of towels in the wash and put them in the dryer. Shortly thereafter the water leak detector in the laundry room (I have sensors by all water sources) alerted. No water but the humidity was extreme. When the humidity continued to climb, I became concerned. I checked the outdoor dryer vent and found no exhaust flow. Peering behind the dryer, I found the dryer vent hose wedged between the dryer & wall unconnected. I called the company and they arranged to have the techs come back out. As I was dissatisfied with the service I asked for consideration and was transferred to Bruce, the owner. I told Bruce I was not happy and outlined the incident. Bruce immediately went on the defensive and told me how I could condemn his techs, they had "done hundreds of jobs without incident". He continued in this vein, refusing to listen. I told him fine, I'm done and he continued to harangue me. I had to hang up to shut him up. Shortly thereafter, the techs returned and connected the vent. I checked the outside vent and they left. Shortly after that, my spouse came home and found the dryer firmly planted next to the dryer without any clearance. They may call themselves Air Care, but they flunk customer care.

Further update- we just learned that we have carbon monoxide circulating from our furnace. The…read moretechnician who ran positive tests for carbon monoxide in multiple ducts throughout the house pointed to a faulty heat exchanger and/or poor installation. He noted that the heat exchanger was set to combusting gas. As I wrote in my last updated review, we became aware of issues with the installation last season when I noticed water pooling on top of our furnace. Another HVAC technician diagnosed the pipes venting the furnace were not sealed. This allowed condensation to escape at multiple joints in the pipe that seeped down and pooled on top of the furnace. When the technician removed the front of the furnace, we found a layer of rust and build up on the bottom interior of the furnace. He said that we are lucky that this didn't come in contact with a nearby circuit panel, but that we should take care of it ASAP. Chicagoland Air Duct reiterated that it was outside their warranty, and further added that they no longer do furnace installation. After speaking with a Goodman Rep about a possibly faulty heat exchanger I was told that the part definitely is covered by the warranty, but that the labor is not. Another HVAC company quoted around $2000 for that labor. I am about to contact Chicagoland Air Duct and ask them to please do the right thing and address this problem. Wish me luck.

Update: We had to dispute the charge with the credit card company and filed a complaint with the…read moreBBB. They lied saying it was "refunded before we complained and it only took a few days". B.S. The last time we spoke to Josh on the phone he had said his boss never put in the request yet. The radio silence. No one answered the phones, no replies to voice messages/emails sent. Save yourself the headache and find a better business. Terrible communication and business practice. They lost out on loyal, repeat customers here. No thank you!

Imbert was very prompt and professional. He fixed my window AC unit in under 2 hours. Very great! I…read moresearched all over for someone to repair it and was thankful for his repair services. Hire him!

I had Imbert HVAC take a look at my central air unit because it was blowing lukewarm air. I was…read morehoping it has a small leak and needed some R22 freon. Imbert's technician was on time and very professional. He told me I needed a new compressor for $1699 and they took only cash. After a repairman ran off with $453 of my aunt's cash, I decided I did not feel comfortable giving the HVAC repairman $2000 (with labor) in cash especially without a full contact name and address. So, I told him I would seek a second opinion. I called STI Heating & Cooling who were booked for the week so I made an appointment for the following week. Ted arrived on time and was very professional. He took a look at my unit (which is 42 years old) and told me I needed a Hard Start Capacitor for $173. He also checked the amount of Freon (R22) told me I might need a little. He installed the capacitor and added a little Freon and my unit start blowing extremely cold air. Ted's work was great! He told me his father had an old unit like mines and he keeps him father's unit working. I told Ted the Imbert's repairman thought I needed a new compressor and Ted suggested maybe the Imbert's repairman was not familiar with older units like mine. I am SO glad I called STI Heating & Cooling! I told Ted they are now my go-to company for ALL my HVAC activities. I would highly recommend STI Heating & Cooling - they proved to be a huge money saver for me. I did contact Imbert and told the repairman he had misdiagnosed my issue. He did apologize and I appreciate that. He even tried to sell me another unit to replace my unit for $6500 which would have been a waste of money. The fact that he kept having to call someone for advice also makes me believe he was not very experienced. Bottom line - ALWAYS get a second opinion. I cannot recommend this company.

I cannot thank David and Brothers enough for coming to the rescue at my daycare center on an…read moreunbearably hot summer day. Our AC suddenly went out, and with a building full of little ones, it quickly became a critical situation. I called in a panic, and to my surprise, they showed up with no notice and got straight to work. The technician was professional, kind, and clearly experienced. He explained what went wrong, fixed the issue efficiently, and made sure the system was cooling before he left. Within no time, the air was flowing again, and the kids were cool, comfortable, and happy. As a business owner, especially one caring for children, reliable service like this means everything. I'm beyond grateful and will be calling David and Brothers for all of our heating and cooling needs from now on. Highly recommend!

Dan was very knowledgable and explained what he was doing in detail as he serviced my HVAC. I only…read morecall him when I need to service HVAC. Thank you Dan. The service was incredible!