Ace = disappointment…read more I searched Thin wall brass tubing and Google returned Ace Hardware in Bethalto Illinois. It appeared that it showed that they had this tubing in assorted sized in individually wrapped pieces and said ready for pickup in store today. I jumped in the car and drove the 13 miles only to be greeted with a blank stare from the girl that I asked. She said "no, they don't have anything like that". I told her I looked it up on line and was told it was available. She said, I'm sorry, but we don't have it. Well, there goes an hour from my day that I'll never see again. Ace has a habit of overselling and promoting items that they do not have at stores, within a reasonable drive. i would like them to at least check their inventory against what they are advertising and at least, try and make it an accurate guess. Lowes is my store, forget Ace, they promise but fail on delivery.

So, went to Ace Hardware website and looked to see if they do automobile key cutting. The site said…read moreyes and that Bethalto could help me out. Called the store and told them I had bought a key fob online for $16. Told me that they can't use my fob and would only cut a key if I bought their $100 key fob. Went to the store and it's the same exact company that sold me a fob for $16. Nice 500% markup guys.

My pre-lit Christmas tree died last year. The lights in the mid section went out and having to…read morestrand extra lights, was a pain. So I started shopping for a new tree. I hit all the big box stores and even checked the web and could not find one I liked at a price I wanted to pay. I was at a point, where I was giving up and deciding not to have a Christmas tree. To my surprise, I found the perfect tree at a mom and pop hardware store. I came to St Peters, to pick-up some lawn bags and left with lawn bags and a new Christmas tree at a sale price that was cheaper then any of the other places I shopped. Lesson learned, shop local for the best service and value.

i love the delivery team and the rental department. I spite of a pretty big lack of communication…read morethis year, I still recommend them wholeheartedly!

This Home Depot came to my rescue. I was in need of a certain size Tamper and they had it. Before…read morecoming here, I shopped a local Mom and Pop hardware store and another Big Box and neither of them had the size I needed/wanted. When I came here, they had a variety of sizes and brands for me to choose from. They made my life easier. The store is directly located across the street from their competitors, so when one doesn't have what you want, you can easily drive across the street and hopefully find what you need. I get lost in this store, so it takes me awhile to find what I am looking for, but I eventually find it. The friendly associates in orange vest, are always ready to assist. They ask me what I am looking for and I tell them, I always look lost. The store is clean and well organized for a Big Box. If you're an early riser, they open at 6AM.

I am an investor who shops everyday in Home Depot…read more Came in to do a return.... The process was very difficult... lady waiting on was trying but let me tell you about her associate....Cathy ...who by the way should be fired!!!! I asked the person waiting on me if she could call somebody to help us because the return was a huge struggle. Meantime Cathy starts shaking her head with discuss, I asked her why she was shaking her head at me? Quote she said Because I Can !!! I asked her name she refused, I went closer to read on her apron and let her know I was going to wright a bad review and she said go ahead.....because of her lack of professionalism and terrible manors she shared... when she had nothing to do with my return and lack Of help with her associates if she could have done a better job defusing or solving the problem.... What happened to customer service ??? If you don't like your job , you shouldn't be in customer contact. One bad apple will spoil the atmosphere... it becomes contaminated and contagious...

Go to for rental equipment. Great selection, friendly, knowledgeable staff, and good pricing.read more

They are always nice and friendly. They almost always have the equipment I need to rent. They…read moreworked with us when we needed a tent for a party. They set it up took it down quickly and efficiently!

This place price and delivery suck. They were $2 dollars a board higher than Lowes and delivery…read morewhich I was giving them Kudos for was non existent. Manager of Bethalto RP has a very bad attitude especially for older people. Take your business to the big box stores run these people out of business. They have made a history out of running small lumber yards out of business in hard to service areas securing them business as only place in town.

From the owner: R.P. Lumber is a family-owned full-service hardware retailer, building materials supplier, and…read morekitchen & bath design center with over 80 locations serving local communities throughout Illinois, Missouri, Wyoming, Wisconsin, and Iowa. We've been delivering our industry-leading "Best Service. Best Value." promise to DIY homeowners and pro contractors since 1977.

My husband has gone to East Alton tool rental for years and always received good service. However,…read morehe took his stihl saw in 2 months ago for a broken handle. Eric took the handle off in front of us and said that he couldn't fix it and would have to order a new one. My husband called several times over the past 2 months to check on the progress of the saw. Finally, my husband ordered a new handle online and went to get his saw so he could attempt to fix it himself. When he did, they handed it back to him in pieces in a box! The broken handle (which had salvageable pieces on it) and several other pieces were missing! When he asked about it, he was told that he brought it in like that. Which is completely untrue. Unfortunately, they have now lost our business for good and we would NOT recommend them to others...as we have in the past. If you choose to utilize their company, take pictures of your equipment while in the store before handing it over to them.

We have been going here for all our Stihl purchases and service needs on our outdoor power…read moreequipment for years and can assure anyone that THIS IS THE PLACE TO GO ! The product knowledge is second to none in the STL marketplace and the ethics of this family business is commendable . Given the global hoax of doom and gloom unfortunately some international manufacturers are slow in manufacturing product and PARTS and this adversely affects the turnaround time of repairs or over the counter part sales ... this is not the fault of ALTON EQUIPMENT & RENTAL and is common to the equipment and service industry globally. GIVE THEM A TRY you won't be sorry ...we actually go out of our physical way to do business with Alton Equipment & Rental .

Alton Winsupply offers very professional service and stocks MANY things you will not find in the…read morebox box stores. Another thing that you should not overlook is DELIVERY. Order something from a big box store and go pick it up. Order it from Winsupply and get it delivered - at no extra cost! Their prices are competitive too! So, don't overlook this business when purchasing plumbing fixtures, pipe, fittings, etc. And, when you purchase from Alton Winsupply, you are supporting a local business.

From the owner: Winsupply of Alton offers a wide range of high quality equipment and parts. We source the…read moreindustry's top products at competitive prices so you can get what you need when you need it, to get the job done right. For contractors who want a partner that understands their needs and shares the same "get it done right" attitude, Winsupply is the only wholesaler that offers the benefits of local accountability, along with the advantages of being a large, nationwide supplier. In short, we're "Pros Like You," committed to providing the best service delivery, including dependable expertise, breadth and depth of available products, and the accountability that comes from always dealing with the decision maker. We are proud to offer world-class products by the best brands in the industry. Our experts know your industry and can answer any of your questions. If you're looking for quality products and top-notch service or want to visit our showroom, give us a call at (618) 462-0031.

In my subdivision, our mailboxes are grouped together four or six on a post. Mine is a grouping of…read morefour. I've lived in my house now, four years. My box was in need of replacement when I moved in and over the years it gotten more wear and tear. I definitely needed a new mailbox and didn't want to get one and have all my neighbors not have one. Honestly, their boxes were in need of being replaced, too. Originally, I wanted to get them all new boxes for Christmas, but I didn't get my act together in enough time. However, I did have my act together for Valentines. I talked with my neighbors son who does my lawn work and he said if I bought the boxes, he and his dad would install them for everybody. When I went to Lowe's to buy the boxes, I couldn't find them on the signs telling you what was down each aisle. I meet an associate walking the opposite direction as I was, so I stopped them asked for directions. He quickly got me to the right aisle. I was surprised at the variety of boxes, they had a variety of sizes, styles and prices. I found the style I wanted and the color I preferred. Unfortunately, there were only two available at my level of reach. I looked up and saw two more at the very top of the shelving unit. An associate was helping another gentleman in the aisle, so I went up and asked him to assist me, too. He went and got one of those rolling racks and a co-worker. When they came back, one climbed the rack and handed my new mailboxes down one by one. I was impressed that they practiced safety. My/our new mailboxes look great, the only downside is the mail person still delivers bill in them.

Warning, I purchased an appliance from Alton Lowes last week. The delivery drivers didn't speak…read moreEnglish and the one that came to the door tried to open storm door without ringing the doorbell or knocking first. The front door was open with the storm door locked. I called the store and asked for a manager. Spoke with Tyler. This person was very rude and disrespectful. Think twice before buying from Alton Lowes.

Wow! What a great and unique gift shop. Rustic Roots has furniture, home decor, custom signs,…read morecandles, jewelry, accessories, gifts and much more. What surprised me most is that it's located in a small town in IL. This normally is the type of gift shop that you'd find in a trendy neighborhood in a big city. I was blown away by the selection of candles from two companies; Milkhouse and Malicious Women. If I had not already bought all of my holiday candles, I would have gone crazy with the scents they had to offer. When I need to re-stock my candles, it will be no internet ordering for me. I'll head down to RR and shop local. Being a foodie and one who enjoys cooking, I love a good cotton/flour sack dish towel. Especially those that have witty saying on them and I hit the jackpot here. So many to choose from. I had to stop myself at three. It also had an amazing collection of ornaments. They had a Grinch ornament that was extremely popular and they sold out it right before I arrived. It had a 2020 theme saying, it Stink, Stank, Stunk. However, I found two to add to my tree this year, so I was a happy shopper. The variety of merchandise goes on and on. They had treat jars for pets, caps, signs, soaps, birdhouses and much much more. Best of all, the majority is created by local artist. So when shopping here, you truly are supporting local.

Went to this venue for a baby and the place is amazing. Look throughout the store and I love just…read moreabout everything she had.