After trying to work with 3 of Lowe's competitor's "tile experts," I drove directly to the Lowe's in Amherst, NH. Not only did the service excel, the employees of Lowe's went out of their way to make sure I was pleased with my tile selection; easily purchased; and loaded carefully into my car. The 4 Lowe's employees are: Keri Cullinan--I found Keri in another department, and after hearing carefully to what I needed, inquired what I needed, and to stay in the Tile Department to return with someone who could successfully complete my order and answer any and all questions. Art Papakostam--Even though Arthur worked in the Electrical Department, he knew well the ins and outs of purchasing and installing tile. He spent much time, answered all my questions, made suggestions, and then turned me over to the next Lowe's employee to help. Liam Shea-not only did Liam help load the needed boxes of tiles onto a flatbed, he also stayed with me throughout the purchase and then loaded the car carefully as to displace the tile weight evenly. Courteous, friendly and most helpful. Bryan Raymond-When I went to buy the tiles and show my military ID for a discount, I was told of much paperwork and proof that was now needed to prove the military status of my husband. I asked to see a manager, and within 10 minutes, Bryan had me not only registered easily, but also escorted me back to the register to ensure a smooth checkout. Bryan made the challenge of paperwork disappear while following store policy and mycomplete customer satisfaction. I have always been a loyal Lowe's customer--now, more than ever. My thanks to the staff at Amherst Lowe's for making a previous, most-unpleasant competitor's experience, disappear. I will continue to be a loyal customer at Lowe's in Amherst, thanks to 4 Lowe's members who, as they say, "We're just doing our job! "....and excellent job! read more

A good 20 years ago, after a particularly nasty Home Depot employee experience, I've been shopping Lowes. But while their staff has always been great, their web site disappoints repeatedly, and local store's staff cannot cover the gaffs. I've blown a week, trying to buy a Kobalt battery powered pruning saw, and after online failed directing me to local store, local store saying they can't order, try customer service phone, and that hitting a dead end upon 3rd forwarding to another person, I think I'm done with Lowes as default. Does the web site say the product's available, well, too bad, it isn't. read more

This is a great Lowe's location. The staff is friendly and helpful, the selection and prices are great. I like shopping here because, in some hardware & home improvement stores, it feels as though they are dismissive of women shoppers, but not here. Furthermore they were putting up the Most Awesome Rudolf Display ever and the staff was so enthusiastic about it! Very pleasant trip there to buy paint and trash bags! read more

Lowe's Home Improvement - Hardware Stores Near Me - Amherst, New Hampshire

I ordered some Klein MODBOX stuff, and the quality of the things I picked up from the store (were picked in store, not shipped to it) were rather poor. For example, on my two drawer box, the locking mechanism didn't even function correctly, as it would scrape and scuff the drawers. Call me obsessive, but I like my $180 tool drawers to not look 'ate up' within 5 minutes of being used, not to mention it was so dusty I had to use wipes in my car to clean it off. An attachment I had for it was also glazed over and had some weird sticky residue on the metal part. the person who was assisting me with my pickup just stood there like a mute while I was trying to explain it was damaged and cared more about going behind the pickup lockers on his phone, so I just said whatever and went on my way I've always had issues with this lowes. South nashua is way better, they fixed the issues I had same day and gave me a functional box read more

I've never written a review before, but I just can't let this one stand. We bought a new fridge from Lowe's over the weekend. They were supposed to deliver it, hook it up, program it, and move our old fridge to the barn. They get here, take some measurements, and tell me it will fit through the front door, but won't fit through this other doorway on the way to the kitchen. Our house is very old and there are a bunch of old doorways in between rooms. Anyway, the opening is 29 inches and we needed about 30. I tell them to come back, and then I just removed the door jamb. There's no door there anyway, and I'll just have my guy come and refinish it. No big deal. Now I have 30.5 inch opening and the fridge (with the doors off) is 29 3/4 inches. Presto! They come back and tell me that they need 31" inches or it won't fit. Now, I'm no mathematician but I'm pretty sure that 29 3/4 inches is smaller than 30 1/2. But the guy is arguing with me so I finally I tell them to unload the fridge and leave. I call a neighbor to help me move it and guess what? It went right through the doorway. No problem at all. Those guys were either stupid or lazy and I don't know which one is worse, but I paid money for their services and they gave me excuses instead. One star because the staff in the store were, at least, helpful. read more

Warning! The prices at the Displays are just estimates!! And the Managers just don't care! Went to buy 10 bags of topsoil for a project. When I paid at the register the price didn't seem right. I went to the display and found the price I paid was different than posted at the display. The clerk went and checked the display then called over the radio to see what they should do. They were told to do nothing even, though it was the stores error. Amherst, NH Store:2526 07/24/25 11:30am read more

Not happy with the return for a unopened untouched air conditioner. Never even been out of the box. Brandon kept saying its a major appliance ..really a 200.00 ac is a major appliance. Last week was a holiday so I worked all weekend and went to return it and was told no. If it was opened I understand. Guess another box store will be getting my business from here on out read more

Michelle R Michelle I bought a mailbox (Amherst, NY NFB location 6/2/24) but had difficulty getting it into the ground because the bottom kept filling with dirt. Kathy at lowes was awesome! Took time with me and recommend rebar tubing that would fit into the posts. It worked PERFECTLY! I so love Lowe's. Thank you Kathy! Love her mantra "work smarter, not harder" My mail carrier thanks you too. read more

The service here is absolutely awful! The selection is very limited! Overpriced! I ordered a stove and microwave set and still haven't received them though they are already paid for! Every time I call for assistance they put me on hold for five minutes then keep answering the phone and putting me back on hold! Total waste of money! read more

Have always had good luck with this Lowes but exceptional service this time. Stopped at the garden center with my husband for some 40lb bags of compost. I could have loaded them in my truck but an employee named Scott went above and beyond to help us with the bags. My husband couldn't lift heavy things at this time. My husband tried to tip him but he politely refused saying he was glad to help. A pleasant buying experience for sure. read more

Do not buy a black enamel top Whirlpool stove from Lowes. The front edge of mine chipped immediately in several places, including a big gash: therefore, a brand new stove now looks like it's ten years old. Neither Whirlpool nor Lowes would stand by this product which is a very poor design. Here's how it went: Lowes told me I had to talk to Whirlpool. Whirlpool strung me along for weeks, saying they would get back to me. But I had to keep calling them back (endlessly on hold each time) until they told me, "sorry, it is cosmetic and not covered." Then Lowes told me that NOW it's too late to return it. Do yourself a favor and buy from a local outfit that will stand by its products. Horrible customer service from the moment we paid the bill. read more

We had a great experience with Lowes recently with a storm door replacement. Given that we opted to have them quote some gutter work ( repair and replacement), We booked an appt. for Saturday, May 21st on the assumption an estimator would visit us. Twenty minutes before the appt. we receive a text that this is going to be a telephone appt. That was a surprise. Upon receiving the call , we are sent an estimate with satellite photo's taken of our house between 2015 to 2020. We had facia's that needed repair and were told they were primarily installers only and typically don't due any repairs. This really turned us off..I am sure measurements were accurate , but we expected human contact and the opportunity for discussion. This approach did not work for us and we declined moving forward..... read more

I would assume this goes for ALL LOWE'S, I purchased a fridge on July28, it was supposed to be delivered on July 30. It came damaged and I refused delivery. In all fairness the fridge was probably damaged in the factory but here's where the horror story begins. I was told someone would call the next day and set up a second delivery. That call never came. I called the store on multiple days and customer service and was told the replacement fridge is in BOSTON and this was day four. Well, that's a great place to keep my food cold. They couldn't get a delivery date for me but I assumed it would take at least two days for the fridge to get to NH. I decided to cancel the purchase and go somewhere else. Next step, trying to get a credit for this purchase is like pulling teeth. I've called multiple times only to be put on hold for up to an hour and then promised "someone will call you back in 24 hours." lol We are going on day five days and all I've accomplished is a case number and another promise that someone will call me back in 24 hours. Oh, and IF THIS CALL DOES COME, a credit will take 7-10 days the credit will have to be researched!!! What kind of business protocol is this???? I obviously went to another company and purchased the same fridge and saved $200 plus I'm getting a rebate from the electric company which the Lowe's failed to inform me was available. Do yourself a favor, DO NOT PURCHASE MAJOR APPLIANCES FROM ANY LOWE'S. THEIR CUSTOMER SERVICE IS HORRIBLE AND GOOD LUCK GETTING A CREDIT. I did call my credit card company and they put a "dispute" on the sale so I won't have to pay for interest should it get on my monthly statement. I told the entire story to the credit card company and they told me this has been seen, "across the board with retailers." Pretty sad. Lowe's needs to improve their customer service, procedures and protocol. I expected MORE from them! Instead I got the royal runaround. read more

I am totally disappointed with the service of this store went to buy a tool bench for 498 dollars went to service desk to have an associate get it for me associate said he was emptying a truck and the pallets was blocking the shelf it was on so I told him I would wait for him to move the pallets he said it would have to wait I then told them to get a manager the manager was extremely rude and told me emptying the truck was more important I told him customer service should be more important I told him spending a lot of money customers should be treated better I ended up going to Home Depot bought a much better brand was a Husky tool bench was a much better price and honestly they were so much more helpful and had employees even help put it in the truck for me. Never will shop at Lowe's again worst customer service I ever encountered very disappointed. read more

Why even bother staffing this store with employees who can't bother to check you out? I have a shopping cart with $300 worth of stuff and have to do their job myself by ringing everything up my self at the self checkout. No one could be bothered to work a register because they're too busy chit chatting about their pathetic personal lives while standing 3 feet away from me. read more

Very good store. Always clean and well stocked. Many helpful knowledgeable staff asking if I needed help. They would stop what they were doing and take me to the location of the product I was looking for. Much nicer overall more organized more professional than Home Depot. The garden center had a highly skilled lawn expert. But if your looking for the best electric drills etc they don't carry Milwaukee or Makita but for everything else it's the best read more

Bought a patio set and had great customer service from the manager Gabby. She was very accommodating and understanding and went above and beyond to help me. Had a bad experience at Home Depot, definitely a Lowe's customer now! read more

Wasted my time signing up for Veterans discount a month ago, only to be told today, Veteran's Day, I wasn't in the system, chose not to start all over again. read more

This is a typical Lowe's store. It is a bit bigger than Home Depot nearby and it carries slightly different merchandise. If these stores were coffee shops, Home Depot would be Dunkin Donuts and Lowe's would be Starbucks. They do the same thing but service a slightly different crowd. This store is kept reasonably clean and the employees I spoke with were very helpful. Lowe's seems to have less employee turnover than Home Depot so we see the same staff year after year. Overall, this was a nice shopping experience. read more

Lowe's Amherst,N.H.Location 5 Star Store. Military Discount Always Honored. I am proud they recognize My husbands, Service.No Hassle returns.Employee's Stop & Drop what they are doing.Employee's are very Helpful.when your spending Money for all The Needs To spruce up your Home Indoors & Out.I recommend LOWE'S Thank You for Hiring Great Employees.My husband, Didn't Mind serving Our Country.Lowe's Doesn't Mind Serving us.We Will" NEVER Shop Home Depot",They Only Honor Particular items.my husband Didn't Serve part time.he served Full time.Lowe's Honors All Items & Price Match.Lowe's Honor's The Military.Thank you. read more

The store manager Sidney Knowles of Lowes on Amherst Street is Awesome! I recently made a purchase and asked for his assistance - He was extremely helpful and courteous - he then assisted me to a register - it was then I discovered his position within the store and was very impressed. read more

DO NOT SO BUSINESS WITH THIS STORE!!! Unprofessional, do not care about customer satisfaction, make HUGE mistakes and thinks it's ok to dismiss them. Long story short (will go in to details below)-Wrong door was INSTALLED. 2 days later they delivered the "right" doors which were wrong again. ALL the doors were labeled with the wrong stickers. They refuse to take ownership and offer any type of compensation or rush delivery. Two weeks later and I still have the wrong doors installed and no one from the store, cooperate or productions will return my calls or speak with us. Long story-Picked out patio French doors in an aisle at Lowes in Amherst NH. Put the request through with Liz in Millwork who states we would get a call in 24-48hrs from installer to come take measurements. 72 hours go by and get a call from Lowes that they have to find another installer and we will get a call from him in another 24-48hrs. No call AT ALL from any installer. A few days later while I'm in the middle of a photography session I get a ring at my doorbell from the installer (oh I happened to be in the area so thought I'd see if I could measure). I told him he never called, I am working and he has to come back. He eventually came back two days after that to take measurements and stated I should hear estimate from Lowes in a day or two. A WEEK goes by, no call. Spoke with Liz from Millwork again who apologized for no one calling back with estimate. States estimate on the phone and that all we had to do was come in to sign contract. Went to store a few days after that to sign contract. A DIFFERENT price was listed on the contract. $100 more. This was with Dave Wells another associate of Millwork. He apologized that the original quote was missing something. Told him before I signed the contract I needed to hear that the installer could have it done by May 6th (my daughters 1st birthday party followed by a vacation where we wouldn't be home). Installer didn't answer but Dave stated he would call us when the installer could confirm that. 1 day later Dave called back and stated yes Joe the installer said he could get it done before May 6th. Asked him to email the contract so we wouldn't have to drive 30 mins to the store again and he did. I signed it and faxed back and got no response for two days. Emailed Dave again, still no response (I have emails to prove it). Went to store to find it what was going on..Liz was there and apologized again. Finally signed the contract and Joe installed said he would be by Wednesday may 3rd. My mother was with the kids that morning as I work the night shift. Woke up from my nap to the WRONG doors being installed. Called the installers and Lowes and corporate who said this was a unique situation and I stated that I wanted the RIGHT DOORS delivered ASAP and installed. Says the earliest they can get the doors to us is Friday May 5 but that installer can't do it for 10 days. Stated then I wanted a refund for installation and would have someone else install. May 5th, manager Mike and another delivery worker show up with THE WRONG Doors again (I ordered the ones with the grills) however this door had a right swing which is what I wanted). Turns out, all of these doors were labeled wrong. Mike the manager typed the item number on to the Jeldwin website that was on the door delivered (and installed) and the RIGHT door I picked out showed up on the website. So every single door was labeled wrong. Gave me two options: to keep the door they delivered and once we returned the doors installed (with left sided swing) we would get installation back. Both men stated this was an easy job and that my husband would have no problem switching them out. Second option was to wait inevitably for or right doors to be in stocked and delivered. For this HUGE mess up, those were my only two options. My husband and I wanted to be done with it so after speaking with my husband we decided the first option. When husband got home from work he said there was NO WAY he could install them, that this was a huge job! Called Lowes back and stated we have had enough, we want the right doors we ordered to be installed properly ASAP! And we wanted some type on compensation. Jen the manager basically said we won't be compensated any way. From there we filed reports with BBB and FCC, spoke with Jeldwin company who stated if this was their mistake they would gladly work wih Lowes to give us what was fair...reported that back to Jen who said she would call back with an offer. Never got a call back. When we called store back and asked for manager she never called back but had associates call. Talked with nick from productions who states by Friday May 12 we would be getting a call from an Ali who has been assigned to our case to work with Lowes for the right doors and compensation..no call. Left both of these people voicemails and it is now almost two weeks later and we still don't know where we stand. This has been a nightmare!! Stay away read more

This company is a joke. Billion dollar company like this. Installed the wrong doors then when the right doors were supposed to be delivered they were wrong again. Every door was labeled wrong. All they wanted to offer was $200 compensation for the trouble after dealing with the executives and higher ups. We said that was not acceptable for all the trouble we went through and they said they would try to negotiate a compensation of what is more fair ONCE the right doors are installed. A month later, finally the right doors got installed and $200 was all they continued to offer. Friends of ours had a dryer delivered a week late and THEY GOT $200. I will never give any Lowes my business again and I hope you don't either. read more

Never, ever, ever hire Lowes to handle a home improvement project. They will fail at every possible step. Customer service is terrible. I wish I could give 0 stars. Avoid at all cost. read more

I just waited to be seen next at the service desk. The womam working the counter very nicely helped the woman in front of me, let another woman who came in after me kniw she'd be with her shortly then did her return, skipping me without any acknowledgment. I had a list of items for home projects that I only needed to order, but I'd rather Lowe's lose my business to Home Depot as usual since I'm treated so poorly every visit to Lowe's. I will never return. I am an Asian woman and a veteran of the United States Air Force and I can tell you this Lowe's has no respect for anything of these things about me. Shame on you, Lowe's. read more

Recently I made a large purchase from Lowes in Amherst. I made my way to the bath section and was greeted by Wayne. Throughout the next hour, Wayne helped me in making decisions regarding vanities and toilets. Not only was he helpful, he was very knowledgable. Wayne is an asset to the Lowes team and I know if I have any questions who I can turn to. read more

Lowes advertises earlier date for their product delivery and then changes to a much later date. This is called "bait and switch" and is one of the oldest sales tricks known. Additionally, their sales team in the Merrimack store working home appliances are non responsive to customer care or concerns. read more

Last week we had carpet installed in our family room. We had ordered the carpet and their best pad. The installers showed up right on time and quickly removed the existing carpet. Then they proceeded to put the padding down. I couldn't believe what they had. The padding material was fine, but what they had was scraps from previous jobs. One of the pieces even had the name of the previous customer marked on it. Some pieces were only a few feet on edge and some were badly torn. When I objected the installers went out to the truck to see if they had larger pieces. They were finallly able to put together an acceptable base. This morning I called the installing company who referred me back to Lowes. The gentleman in flooring had me contact the corporate installation team. From there I was referred back to the store where I ordered the carpet. An assistant manager took my call but did not seem overly concerned with my complaint. I have always been pleased with Lowes in the past, but next time I need carpet it will probably be with some other store. read more

Went in earlier today to get paint for a project with my family. Noticed no one was at the paint desk when we arrived so we decided after pushing the button twice for assistance and not being helped to just get all of our other shopping out of the way before looping back. Came back to still no one at the paint desk 25 minutes later. Pushed the assistance to paint desk button once again waited a few and no one came. Pushed it again and again not a single person came. Finally pushed the button a third time and not only did no one come to assist us but multiple employees at this point had walked by and purposely not made eye contact after clearly seeing we were waiting to be helped. At this point we stood and waited for another few minutes absolutely at a lose. Multiple employees were standing at the cash register area but not one would even address us or ask if they could be of any assistance. Do better. read more

I made a product suggestion and someone emailed me back about it. The email was very professional and had the tone that they care about each individual customers needs. Now I prefer lowes over home depot. They do however need more organic fertilizers for plants given the rising popularity of organic gardening. read more

the staff is nice but there's always something wrong with the cash registers when i shop here. i just want to pickup a few quick things but it takes so much time sometimes read more

I'm always leery about shopping at "Big Box" stores but this Lowe's is amazing. We recently bought a stove, dishwasher and washing machine there -- and we saved ourselves ~$400 because the sales staff matched prices of other stores, helped us with discounts and rebates. More importantly, after a bad experience with a local granite shop, I went back to Lowe's and ordered the granite from them -- and again, the cost was lower. They shopped the work out to Discover Granite and Marble in MA and they were an incredibly professional organization. Everything about the transaction was perfect and my granite looks phenomenal! Lowe's is a "new" type of big box store -- it's a big store that offers personal service and reasonable prices. read more

We bought a foreclosure and have been renovating our house over the past year. We have been to Lowe's almost on a daily basis. The prices are amazing, the customer service is unmatched, and their store manager, Andy, is absolutely amazing! read more

please don't purchase anything from here. My sister ordered French doors at the store and when they were delivered they installed them and then to her surprise when she came downstairs (she has two babies she had to mind during the installation) she sees it's the wrong doors. Apparently all the doors at lowes display are tagged with the wrong product tags so when lowes orders them You will not get the door you saw at the store. After many calls to corporate and the store they said they will deliver the right door and only take 200$ off but they still were charging the 800$ installation fee. The second delivery comes and it's the wrong door again. They said they would only reverse the installation fee if my brother in law installed it himself and that "it's easy to do you can do it yourself" . So he tried and it was impossible to do despite the fact he's had some experience in carpentry . When they called back again The store manager Jennifer (whom they've been in touch with through this) continued to be rude and very unapologetic and said basically she wasn't doing anything more than the $200 off and they would "try" to get the right door but was not going to budge with the installation fee. Every time my sister would try to negotiate Jennifer would say "no stop right there I'm stopping you right in your tracks your Gonna listen to what I have to say". Lowes even admitted it was their fault and ALL The doors on display were marked incorrectly for ordering. It's been several days and they said they would get back to us yesterday with a possible resolution but "no one is going to reverse the installation fee it's not happening". No one ever got back and now every time my sister calls they hang up on her. Please do not buy anything from here! They are evil. Not even corporate was helpful. Now I am making sure I help contact every federal complaint burea I can and posting this review everywhere! I even tried contacting them for my sister because she was so distraught and I have never in my life dealt with such rude and incompetent individuals. read more

Our Lowe's experience.. We bought our first house, a foreclosure, 3 years ago. As you can imagine we have spent a lot of money at Lowe's stores since we have done all of our home improvements thus far on our own. This summer we decided that our hard earned savings should go towards new windows for our home. We had a few different companies come through and give us estimates. We ultimately decided to go with Lowe's. The Lowe's window salesman was very nice and promptly responded to any questions we had.. That was until we signed on the dotted line and the install went bad. Lowe's contracts out their installers and according to Lowe's the installers for our project were "their best guys". Well that is sad or comical because after the instal was "done" only 8 windows were in because two of them were ordered to be the wrong size. This meant they had to put the old ones back in which was done poorly to the point that nothing was tightly sealed from the outdoors and they screwed the windows shut so for 3 weeks we were unable to open those Windows. Besides that the 8 Windows that were installed also had problems. We splurged on new exterior trim but for some reason the installers decided to not use a bunch of the materials that were in our basement so the exterior had new white trim but all of the old green strapping around the Windows. The trim was not sealed to the house leaving large gaps. Not to mention the million nails left all over my yard and patio. Per contract my husband was there all day, had to use a vacation day. He brought up all these concerns to installers but they had excuses such as not having the right materials... HELLO THAT DOES NOT MEAN YOU JUST CONTINUE THE JOB AND HAVE IT BE SHITTY! As frustrating as installation day was it is how Lowe's handled the situation which was worse. We didn't hear from them for days upon days even when they say they will call you by the end of the day they don't. Finally, after my husband called the store manager and higher ups they sent the owner of the installation business and a couple guys out to fix the trim and install the last 2 Windows. They also told us in terms of getting some money back for our inconvenience and wasted second vacation day they "would make us whole". We did not go in to this project expecting money back but considering all we went through and how much money was spent we feel it's the least they can do. However, since second installation we have been told a refund is not going to happen so again we called higher ups who said they would be in touch that night and that was over a week ago. Had Lowe's actually cared about our inconveniences and handled them in a professional and timely manner I would not be writing this review. But they didn't and now we will be sure to never shop at Lowe's again which is unfortunate for them because we still have many projects to go. I will also be sure to share our fiasco with all friends, family and now millions of others! read more

If you are looking for appliances go somewhere else. Their delivery people are HORRIBLE! They don't know what they are doing, can't speak English, and are very unprofessional. Laid an electric dryer, out of its box, on its side, on the blacktop driveway, to put the leg levelers on I kid you not! And that was only the beginning.....leaky washing machine, and leaky refrigerator after their wonderful installation. I'll spare you the rest of the nightmare..ugh I wanted to give no stars for the rating, but it wouldn't let me post without giving at least one..... read more

*Amherst, NH* Lowe's Delivery No show, Took a half day off from work to have a washer and dryer delivered. My window was noon to 4. Drivers never showed and didn't call. I called the delivery line and they said that they couldn't contact the drivers and just keep waiting. LOL I brought my receipt back to the store got my refund and closed my Lowe's credit card account. Never again Lowe's. read more

Horrible experience trying to buy a house full of shades. The experience was like trying to get an appointment to see the president of United States. It couldn't be more difficult dealing with several people at different times all of which barely seem to know what they're doing. read more

Nice products at reasonable prices. High quality lumber and associates are always willing to help load materials (many times without asking). I highly recommend Lowes and am a customer for life. The deliveries are prompt and the products were undamaged and the correct quality (fencing ordered online). The Lowes same as cash option for the credit card is nice too. read more

I do not even know where to begin. I do shop at Lowes frequently enough and have wanted to write a review but did not and my last experience put me over the edge. I ordered a washer and dryer on Sunday. Kid told me i would expect a call Monday for delivery time on Tuesday. Did not receive a call nor my product. Called Tuesday at lunch. Another kid answered the phone saying sorry "the guy who dealt with you is new" he did not set up a delivery date. Also stated that i can expect delivery Wednesday and I would receive a call later that day for the time. Did i ever get a call? Nope. Then after Wednesday calling again at lunch, I got the run-around of transfers from employees. Finally got hold of the delivery department where they had no record of my purchase. Got transferred to the store manager and the line went busy. 5 minutes later got a call delivery would be there in 30 minutes. Washer came with scratches on the front and dryer came with a hole punched in the side for the optional venting through the side. Spent over 2K for a hassle and damaged products. Needless to say the customer service sucked and I will never buy from Lowes again and encourage others to do the same especially for in store orders. read more