Called the store and they kept me on hold for 20 min and then disconnected me. When i went in store and looking for help employees would just turn and avoid me or tell me that it not there department had to find someone and no one would ever show up. The employees need public relations training cxause they dont want to deal with customers read more

I'm going to agree with the experience the other guy posted from a month ago. I tried to find what I needed- had about 6 bitter looking employees pass me- was never offered help. I asked a guy with no color to his face, a long greasy ponytail and a blue Lowe's hat on. He looked bothered by my question for help finding something and said "maybe" in a snarky way. I simply walked away/ not dealing with attitude ever. He proceeded to aggressively follow me to inform me that they had 140,000 items so how is he supposed to know if he can help me. I attempted to fill him in on customer service since it is clear he has never been trained. I'm just glad my husband was not with me . read more

We've had very good luck with Lowe's, for the most part. When our refrigerator died days before Thanksgiving we were able to get a great price and same-day delivery on a top-rated replacement. When we needed to replace our patio [deck] door, Sean was very kind and patient and helped us choose a good one at a great price. We had Lowe's install it, and the price was fair and the work superb. I took one star off because our family has had 100% bad luck with their lumber department. I bought a sheet of plywood that I needed for a portable baby bed ["Pack and Play"] and had them cut it to fit. When I got it home the piece was off by more than 2". I had to hack at it with a handsaw to get it to fit in time for our infant granddaughter's arrival the next day. While it wasn't an "exhaustive study" I have relatives in 2 other states who've had their Lowe's cut lumber for them with the same result, and found their reputation uniformly bad with respect to getting it right. That said, we got fair pricing and great service purchasing the door, refrigerator, a dishwasher and a gas stove, so Lowes is still our go-to for most hardware and appliances. [We had to re-direct a gas line, so had our plumber install the stove.] read more

Donna works in flooring. She provided top of the line customer service. I highly recommend searching her out when looking to renovate your flooring, cabinets etc. read more

Avoid purchasing appliances from Lowe's that require installation. I had the unfortunate experience of purchasing a stove that I just love and have been unable to get it installed. It is going back to the store Sunday. I was a combined electric-gas model and required a Natural gas-Propane conversion kit which fortunately came withold the stove. The delivery went flawlessly. Installation was another story with a number of changes initiated by the installation company without notifying me. When the team finally arrived, they installed the stove and then notified me that I would have to arrange for the installation of the conversion kit. I explained that I had purchased that and showed them the confirming paperwork. The installer told me it was not included in the order sent to him and that this was not his fault. He refused to take any steps with the installation headquarters or the Lowe's store to try to rectify this situation. I told him it was unacceptable to leave me with a gas top that did not work. He called me rude, told me he did not to tolerate this kind of treatment. and proceeded to leave without a resolution. Days later despite numerous calls trying to get the situation dealt with I was told by the Lowe's appliance manager that there was NOTHING he could do if the installation company did not respond. They had been called several times with follow-up emails and there were no other options. REALLY?? Save your time, use Best Buy or Home Depot. read more

Lowe's is absolutely the worst! Nothing is ever in stock, the website sucks (slow and quirky-i'm in upstate ny and it always lists Bergen NJ as my home store after resetting it infinitely) and doesn't ever match what is in the store. I need roofing materials and they have very limited inventory and 4-6 week wait to get back in stock. They list products on the website which are discontinued-how about take those off the website?. I needed 15 rolls of roll roofing but they they only had 10 (after they told me they didn't have any and don't carry that. For real? who doesnt use roll roofing?). That's not even enough to do half of a small shed. Plus, they dont sell the adhesive necessary to install the roofing. Oh, and the nails you need wont be in stock. It is so frustrating to deal with this company. Its not the employees on the store level it's the management and corporate incompetents who fail this company. Get you crap together or get out of the business. Your customer service and support are totally subpar. There seems to be no connection between what is needed locally and what they stock and sell. Nothing worse then spending hours on the website only to find nothing is available when you get there. And forget about curbside or delivery. Go to your local building supply and pay a little more but get what you need when you need it without walking through a box store for hours looking in vain! Never, never, never have had a good experience at lowes. read more

Bought a brand new tractor and frame broke. Called store, they came and picked up, held for two weeks, called and said it was too dirty to work on. They were going to return to me for washing. When dropped off was told by delivery person that they never intend to take my call again, manager advised him not to return my call. They did not return it w a key. Called lowes 1800 number and was told they would have store return my key. Never happened. Call tractor Co and they set me up w a repair center near which they did. Never buy anything w a warranty from Lowes. No customer service at all. They don't care if they lose your business. Buy from a small independent that will help u when things go wrong. Purchased from store in cortland NY., who said they would take to a repair center and played some kind of dramatic game over it. One of the most bizarre customer service experiences ever​​​ read more

Every time I go here and need assistance there is nobody. Everyone is too busy yapping with each other instead of answering those buttons you press for help. I am going to stick to Value Home Center or order online for non-emergencies. read more

I sometimes fear having to go into these big box stores; however when I go and I get to interact with Becky it is always a pleasant experience. If everyone there was as nice, helpful, knowledgeable and hard working as her it would change the entire level of service. Thank you Becky and I would recommend this store as long g as you fet to interact with her. Thanks! read more

Just got back from lowes, and it is the Fourth of July. It was a beautiful day, and I needed to get some supplies. I got what I needed and decided to walk around the store. To my surprise there was not one thing on sale, nothing. I usually buy things that I don't need, and the sales are usually the reason. To make the trip a little better, the store security followed me through the store and went and sat at the door in the lumber section while I checked out. After I checked out he told me to have a nice day, and left. Not a very good experience. I am getting ready to build another house, and without getting a good deal once in a while I will quit going there. Haven't been in a while, not looking forward to going back. read more

Curbside service sucks tried calling several times after I arrived and no one picked up the phone. Tried checking in online still no one came out with item. After bout 1/2 hour went in and got the item myself because no one could bother. The whole purpose of curbside is to not to have to go inside but never again. read more

On 7/16 I arrived at lowes to get a wood post. We are new to area and lowes in cortland has been our go to for everything and anything from home improvements to landscaping. I was not able to find what I was looking for so I decided to ask the young girl at register for help. Young lady called for assistance in lumber area. I waited a good 10 minutes or more just to encounter a rude employee telling me I had to wait until he was done helping another costumer. I told him I have been waiting for 10 mins only to ask if they have the post in stock. He told me he was not sure and I had to wait. I waited another 10/15 mins and no sign of him finishing with his costumer. He did not even bother to call someone else anyone to help me. I approached the young lady at register and thanked her for trying to help me . I walked out. I will be going to lowes in Ithaca where employees are a lot nicer and Courteous to their customers read more