Most everyone at Lowes has been very helpful during our recent remodel. A lot of the employees would recognize us (since we were in there every day!) and say "Hi" and check up on our projects. We ordered blinds with Judith and she was very kind and helpful! I know theyre a big box store and all of that, but we shopped there at least 20 times in the last two months and never had any problems. Returned many items and no issues. I was impressed. Thanks Lowes! read more

Comparing the three home improvement stores, you know who the other two are- don't you? Lowes is consistently at the bottom when it comes to knowledgeable, trained, courteous, MATURE, associates. Most of them could gives a rats behind about you the customer - who is the reason they have a job in the first place ! So don't ask for any simple advice, good luck with even getting basic directions to a product. Please realize the other two home improvement places know very well the value in hiring knowledgeable, mature people who can truly help the customer. When I go in Friedmans especially, I see many of the same employees year after year, apparently they are treated good, and valued. Me the customer appreciates this. Lowes ends up hiring all the twenty some rejects, as far as I'm concerned. read more

If I could give them a BIG FAT ZERO...I would. I met with Will to help plan a remodel I wanted to get done. We put together a design plan and he said Derick would call to schedule an appointment to come out to the house and take precise measurements, so we could move forward. Three weeks go by and Derick never calls. NEVER. I followed up several days ago and find out that Derick "lost me". That's comforting. Will advised he was going into a meeting shortly with Derick but that they would both call me together as soon as their meeting was over. Must be the longest meeting in history...because they never called. I waited for over two hours that afternoon and nobody called nor did anybody call the next day or the next five days afterwards. Finally, I call Will again to follow up and he said he has been so busy helping other customers and forgot. Forgot? Again? Really? Needless to say, Lowe's will not be doing the remodel. As I look at all of the other negative ratings...I am thinking maybe it's a blessing in disguise. read more

The worst customer service I've experienced in some time in the Millworks/siding/garage door department. They were understaffed, which is fine for a Saturday morning (I guess) but there was little or no sense of urgency as the line piled up. They finally called in for backup (supposed management - a guy named Sean).. but the guy who came didn't know how to use the system (big surprise) and the guy who did know the system (Tony) was complacent to just sit there and watch his colleague struggle even as he was aware that we had waited in line for 45 minutes as he slowly dealt with another couple. It's amazing to me how tone deaf customer service has become. We were there with 3 kids (1 newborn) and both employees were content to go at their own pace and ignore the most blatant and glaring customer service issues. Maybe working for Enterprise for 2 years (whose entire focus is quick competent customer service) has set too high a standard for other retail outfits, but the trend toward garbage customer service in all businesses continues. Lowes is apparently no exception. There was no attempt at even apologizing afterward. I've never seen less engaged employees put this little effort into their jobs. This place was so slow, incompetent and inconsiderate, there is literally no way I could even conceive of giving them the responsibility of installing our garage doors, regardless of the cost. Anywhere else is a better option! read more

I never post on yelp, but after this experience I literally have to. Bought a brand new washer and dryer from lowes in cotati. The washer was In stock but the dryer was not. They said they would call me when the dryer arrived in a week. Three weeks later, no call.... so I drove up there because they do not answer every time I tried calling. Waited about 45 mins to find out that they didn't know if it was there. Finally it's located and loaded in the back of my truck. I get home and get it unloaded and unpackaged... it was another washing machine... totally different brand? I'm here now at lowes wasting more time. I really hope they put the dryer that I bought and paid for , not a random washing machine again. Probably the last time I will ever shop at lowes I wish I could give it zero stars, unfortunately that option wasn't available. read more

I have always chosen Lowe's over Home Depot thinking that their service far exceeded HD. Well, after trying to order counter tops I have changed my mind. I received a quote and was told they needed to contact the installer to make sure the product would work for our application. I waited for a week, left 3 messages (never getting a return call). spoke to Alex, my representative in the Kitchen, twice, was told to call back the next day and he still hadn't called the installer. So...he finally decided to call them once I got upset. He called me back and said it won't work!! It took a simple phone call to find out and I could have moved on and saved a week of time. Unbelievable! Service has really fallen at Lowe's in Cotati! I won't be going back. read more

Surprisingly helpful staff. I was able to find someone and get all the information I needed which is kind of rare.

Customer services sucks. We needed a new shower handle/valve. When we asked the guy in plumbing if a fixture was compatible with what we had (which we brought in) he said "Cant open the box and can't tell you if it's compatible." Then he walked away. Lame. read more

I came here and tried to buy carpet. My experience was awful. I went to Just Remnants after going here and can't tell you how much better it was there. Never show here unless you like terrible service. read more

I bought a Husqvarna lawn tractor at Lowe's. The heat shield under the motor was installed improperly and had nothing to support it on the back end. The shield was supported only by two bolts in the front. After a few hours use, the bolts loosened enough to allow the unsupported rear of the heat shield to drop down. The shield now hanging at an angle and dragging on the ground was bent from the tractor being placed in reverse. It also acted like scoop for the dry grass on the ground. This it did exceedingly well by packing the dry grass against the red hot exhaust header pipe. The grass caught fire and though I had nearly stomped it out, a gust of wind blew it out of control. Luckily I had my cel phone and called 911. This could have been really bad with several houses in the path of the flames. The unbelievable thing to me is the complete denial of responsibility by Lowes management. I pointed out to them 3 tractors on two occasions that had the same defect and could cause fires as mine had. They said that it was not their responsibility. I asked if they intended to sell them in that condition? The answer was " What do you want us to do about it? " I pointed out to the manager that to do so was very dangerous and could cause fire, property damage and possible injury. It was clear that they just wanted me to go away. They told me that they would follow up with Husquvarna and that I could expect hear back from them. .... nothing! .... and they continued to sell multiple of the product with the same defect. Poor customer service is one thing, but such disregard for the safety of the public is quite another!!! Their conduct is inexcusable. WP read more

Once you purchase an appliance - you can forget their service department ever showing up for appointments!! Tried 3 times for rental unit's newly purchased dishwasher - Tenants were either told that they were on their way or they didn't know what happened and we had to re-schedule twice. Finally, gave up and hired someone else. This happened with n overhead microwave. No More LOWES!! read more

I purchased window blinds here today and accidentally left merchandise to return at the Service desk. I realized this mistake about 10 hours later and called back for help. After speaking with someone, I received a call back in 15 minutes, the merchandise had been located, my CC credited and a receipt was emailed to me. I can't imagine ever receiving such excellent service at HD and I look forward to keeping my business at this Lowes store! read more

Don't bother to phone ahead: whoever answers just cuts off the connection.

We waited for Labor Day to buy a washer and Dryer and we chose Lowes in Cotati. The line was long that day so after waiting 20 mins we decided to order the pair online once we got home. When I ordered online there was no prompt for installation or haul away so I tried to call both the store and customer service for 2 days and got no answer. I even texted customer service and although I got an automated response that they would be with me shortly, 3 hours later no answer. I did get an automated message saying that the appliances would be delivered tonight between 7 and 9 pm and it's now 920 pm and no appliances. We clearly made the wrong choice. read more

Yelp page says open until 9 on Sunday. Drove 10 miles, parked and got told they closed at 8.

Customer service at Lowes does not exist. I was completely ignored in the appliance department. I was ready to buy, needed a washer, and the two young men that worked there ignored me, treated me like I was a waste of their time, that I was so unimportant that they didn't need to even acknowledge my presence. I will NEVER shop at Lowes again!!!! read more

Been working on some home improvements for the past few days...Have had the opportunity to work with Jake in the paint department (your very own "beard of knowledge") Helpful, knowledgeable, knows the store layout, great sense of humor. He's saved me time and money. Exactly the kind of customer service that is usually hard to find in the big box stores. read more

Nightmare The carpet was not in 4 days after excepted They rolled it to the longest . 15 ft when they told me it was rolled to the 10ft as promised, so pick up was a nightmare .Tried calling into store 3 departments no answer on any lines. Lots of employee's on sales floor when shopping ,but very poor follow through.. read more

I used to be a big Home Depot customer, but I've been to Lowe's twice the past two days and left a very happy customer! First, their price for peg board was LESS than half the price at Home Depot, and they offered full and half sheets. The only small sheet at Home Depot's was damaged and cost as much as the full sheet at Lowe's. Then there's the melamine-coated thin siding--it was just dirt cheap and fantastic for my needs. Nothing even remotely similar at Home Depot. So... I'm willing to drive the extra 15 miles to Lowe's for the excellent selection/variety and prices. Plus, lots of customer assistants roaming the aisles who offered to take me to the products I needed, as opposed to NO assistants at HD. I've switched. read more

My recent experience in the garden area was very frustrating. I needed wood chips, which I needed assistance to carry out. The cashier (Bonnie) told me to go in the back and find someone in a red vest to help me. I asked her if she could call for assistance, but she said she didn't have that capability. It took me about 15 minutes to find someone in a red vest. At check out I told the cashier that the system was very poor for customer assistance. Her comment was "I am only one, person, I can't do anything about this." I think her comment should have been I will let management know about your frustration in finding someone to help you. The bottom line is that Lowe's needs a better system for finding help with large items that need carry out service. I should mention that the gentleman who carried out my bags of wood chips was very kind and helpful. This would NEVER happen at Friedman's. read more

Unfortunately there just isn't the staff to assist people at this location. They have some nice product choices over what Home Depot has, but if you can't find anyone to help then it can be challenging. There is always an exception though. Jason in the flooring department has been amazing. He has provided top notch service for a project I'm doing - the kind of service you would expect from a smaller local neighborhood vendor vs a box store. He has attention to detail, product knowledge, intelligence, follow up, and common sense as well as professionalism and a good personality. I will continue to purchase with Jason but it's doubtful that I will be able to deal with another department. I have even called and asked to speak to the store manager for help, but that line rings and rings and no one answers. read more

just had the worst shopping experience I have ever had at this Lowe's in Cotati Ca. We went to the store to buy 63 boards and some stain. We loaded our boards and headed to the check out to leave our very heavy cart in a corner out of the way. But we were redirected to the OPPOSITE side of the store because they have closed the roll up doors and cash register is closed even though the store is open for another 3 HOURS!!! Then we went to the paint counter. We waited for 10 minutes and had to ask two workers for assistance to add the color to the stain. The lady was so put out by our asking for assistance. 10-12 minutes later we finally walked away from the counter to try to cash out. There was only ONE cashier. She had 4 customers in line. But the lady she was assisting was needing significant amounts of her time. She never called for assistance. I walked over to self check to verify if we could cash out in self check with lumber. I had to say "Excuse me " to the lady working there. Rather than face me she kept walking away talking to me over her shoulder. I found out yes I could go to self check but it was necessary for her to scan it it. While we were paying a gentleman at another self check stand was apparently putting the items he scanned on the wrong side of the cash register. She shouted to him once but he didn't hear. She strode over to him, didn't say anything to him, grabbed his items and walked to the other side of the register and slammed them very audibly on the counter! I don't think I will ever give Lowe's my business again!! read more

It's a great store. And I know what I am talking about. I have been there many times over the past ten years. They are competitive with home depot and they have the bases covered for most homeowner construction projects. The store provides local professionals a convenient location to obtain materials for their businesses. read more

On 1/10/2013, I went in to find a Levolor window horizontal blind. Hard to get help, but finally did. I wanted someone to come over and measure the window. They told me someone would call the next morning to set up an appt... DAYS went by and no call...Someone called 5 days later and said they were stuck in L.A. and couldn't get a flight. Finally 1 1/2 wks later they came to measure. They told me to go to the store and pick out what I want. (Which I thought I already did that but OK) I went to the store on 1/27/13. Picked out what I wanted and paid and left. Within 15 mins. I got a call telling me that I should have took the blind with me. HUM.. Had to drive back the next day and pick it up. NOW I am still waiting for a call from the installers to make appt. I wonder how long that will take... This experience has been such a mess, I just can't believe it... I FEEL like taking the blind back and telling them what to do with it.. I finally saved enough money to get a new blind and now this mess. Seems no body knows what the other is doing or there is no follow up... Linda read more

This place never has anything, goto a local chain to get what you need at way less the price.

The worst customer service I have received in quite a while. Ordered a stove online and needless to say after many run arounds!! Just cancelled the order! I suggest not ordering anything from them. Maybe Home Depot would be better. Terrible experience! read more

I like this store. We ordered appliances and everyone in that department was wonderful. Great communication keeping me informed

Went to Lowe's today for a few items for a deck project. WORST SERVICE EVER!!! I went to 3 different departments and no one that was working those departments could help me. One person even acted a little annoyed that I bothered him asking where I could find a deck spacer. Not very professional. read more

I love shopping at Cotati's Loeh's! Everyone is so nice and helpful. The selection is great. A couple months ago I was looking for motion detector lights and a manager (I can't remember his name but I do remember he was in Lighting and was switching to the Paint Department) was so helpful!!! He really taught me the differences in these lights and made it easy for me to purchase exactly what I needed. I'm a very happy customer! read more

I'm not a handyman or very into home improvement, but when I've come to Lowe's, I can always ask someone where an item is and get help pretty quickly, find my item, and get out. read more

I am always a bit apprehensive when I consider buying at Lowes. Something always seems to go wrong. Received their advertisement, it had some tile and floor finish I could use. Well first I thought to save time call first. Paint dept, said they didn't have it in yet. Transferred to a manager, he said due to Cal regs they won't have it but he would call back with another product at a good price. No call. Well how bad can the tile go. Found the tile. Price was different than the add. Figured it was a special and they hadn't posted it yet. Check out, they rang it up went to car and thought it was a bit high. Charged the wrong price. I was doing to loads so, back to checker, showed add, charged right price this time but couldn't adjust over charge. Had to go to customer service. They refunded over charge, no mention of ,"gee sorry, or here's a % refund as in market". Complained on their customer survey, never heard back. Moral of story, watch their pricing, especially if on sale. They don't seem to adjust scanner prices for sale goods read more

Went to buy several interior doors, the person in this department did not have a clue about the product and did not know that they were on sale. Further more he was acting as if we were disturbing him and really made it appear that he wasn't to interested in helping us. This would have been a sale of 9 interior doors and 1 exterior door. With the lack of knowledge and ambition we decided that we will take our business elsewhere from now on. read more

I like this place I just wish they had more of a selection on their garden department. I just need more pots that are not $25+

I placed a "buy online pick up in store" order. I went to the store because it had been a couple hours and my order wasn't ready yet, and I really needed the items. I ordered some gloves and a toilet plunger and had a situation at home, so I needed those supplies--Once I got to the store the first associate advised me that the plunger couldn't be located so it was canceled from my order, and I was only charged for the gloves. And then the associate who collected the items and processed the order came over to explain that the system was showing the plunger was in stock, but that he looked everywhere and was unable to locate the item. He offered to walk me over to the isle where the plungers were and helped me get another comparable one to the one I ordered. He was so kind and helpful and made the experience easy. I could have just grabbed a different plunger without help, and it would have been fine, but his help was nice and I appreciated him taking the time to made sure I got one that I would work well. read more

Their website said we could receive a planter between 5/9-5/12. We ordered and received a confirmation. Since then, the order status has been left as "processing." No updates. The email address they use is a No Reply address and no alternative customer support or order email address is supplied. The customer service number on the email order is an automated message that says to call your local store. When you call the local store, they let the phone line ring and ring and ring until it kicks you off the line or sends you back to the main menu. Because we trusted the delivery dates, we already purchased the soil and plants to go inside and will now have to call our credit card to block the charge and look elsewhere for a solution. Sure, things get delayed but to declare your store essential and then require people with health conditions to be physically present to get any service or an actual product after paying is unprofessional. read more

So in my visit to this location not only did I purchase an item that didn't have everything in it but I couldn't find an employee anywhere and when I did finally find one they were running away and didn't want to help and when I finally did find out where all the employees were hiding I couldn't believe what I saw. 4 people sitting down and customer service area laughing and talking while two people worked the entire floor like chickens with their heads cut off. I received no customer service. I also left a few items up by the register so that I could go do some more shopping and the cashier said sure no problem I'll put them right here and when I went to check out the items were gone and nobody could locate them anywhere and to top it off that was the last of the item I was trying to get. Needless to say I will not be shopping here again unless I absolutely have to and if you are going in there knowing exactly what you want you should be ok but if you are going in there with questions I suggest you go somewhere else read more

Needed a new toilet to replace a 44-year-old that used 3 gallons per flush. Wanted a new 1.28 GPF that REALLY WORKED WELL and didn't need to flush twice. Independent test lab reports said Toto brand's Ultramax II was the best. And I wanted one with a handicap height 16.5" to the rim. Nobody in Santa Rosa seemed to have one in stock. Katherine at Lowe's jumped through hoops for me trying to find an extra-high 20" john but they are no longer available. So she special-ordered a 16.5" Toto for me. And helped me decide what options were advisable, such as flex stainless water line yes, synthetic seal ring no (the included wax ring was plenty good enough she said, save my money). And she wrote up the installation for me. The toilet arrived a week later as promised, and 2 days after it arrived it was installed and working perfectly. Thanks, Lowe's. THANKS, Katherine!!!!! read more

In the last two weeks I have had to do a couple of emergency repairs on our house. Both Home Depot and Friedmans have phenomenal control over how many customers are in the store at the same time. Lowes was a complete free-for-all with the door wide open allowing an unlimited number of customers in the store like it was a normal shopping time. I saw lots of employees congregating together within inches of each other. And there were so many customers everywhere in the store as I picked up The one or two things that I had to have today I noticed customers running into each other left and right in different parts of the store because there were so many. I am truly a palled at the lack of care for their own employees and the greater community health. I would encourage folks if they have an emergency that requires a repair at their house during the shelter time to go to Home Depot or Friedmans and skip the store completely. I'm not sure if this is the fault of their central management or the local manager either way it's unacceptable and I hope the county deals with it swiftly read more

Very disapointed. Made an appointment to replace my fence. They were on time and looked at fence. Will call back with a price and they never did call. There making too much money to care about my 20 ft. Fence.what happened to common decency. Cross another store off my list. Will shop some other store. Spent a lot of money at lowes but not any more. read more

This place shouldn't still be in business!! Customer service is appalling, Managment shows no sense of ownership. Picked up a freezer, took it home, it had a huge dent in it. Brought it back had to wait in line to return it, couldn't just give us another freezer. We had to walk back to the appliances section where we waited for 30 minutes to finally see someone who worked there and flag them down to assist us. Took the newest freezer home, another dent. Managment ignores their customers and walks around doing nothing- embarrassment. Went to return the freezer today and they wouldn't take it back as it was past the 30 day marker, no one would even come speak to us. The manager simply shook her head and carried on chatting with her employees. We have never had a problem returning items at Home Depot and we will never be customers at Lowes again. read more