Here's a periodic review because I got awesome customer service I was helped by Sarah S with Some flush LED lights I needed to replace in my kitchen as a unit and not as a bulb and I had some other projects to do around the house so I got the help of Zach at the cash register self checkout. Once again, the customer service was above and beyond the folks making me feel like I was welcome in prioritized instead of just some sort of inconvenience the troubles in with questions. This place is batting 1000 when it comes to genuine concern and investment in resolving issues finding answers going as far as googling information on a third device to make sure I get the right product that suited for my knee instead of some lazy upsell to whatever the most expensive item is that means a lot. That's why I'm providing this follow up review because no one wants to be taken advantage of even if it's for like $100 so I'm glad to keep coming back here to continue getting quality customer service care Very well done Lowes very well done read more

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Purchased a refridgerator and washer/dryer ($4500) using my rewards card. The salesman charged the purchase as a "guest" which meant I received no rewards. I called "national" Lowes and they said the problem of mine was irreversable and I get no rewards credit for the purchase based on HIS actions. What a complete waste and I'm sickened by companies that refuse to take responsibility for ...anything. read more

While in Cocoa Beach, we went with friends to this Lowe's to help check out some light fixtures. The selection was very good and impressive. The price points were all over the place, so you can easily pick something modest and budget friendly or something extravagant and expensive. Since we were just looking at options, we did not request the help of any associate, but the store was very well laid out and nicely organized. read more

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The military discount doesn't work on self check, as when you have to scan your drivers license, it has an error...always has done this. Cashier came over and took me to the next scanner to restart...I'm trying to tell her nicely, "Miss this never works with my id...she cuts me off and says, "I don't care..." tries it herself doesn't work. She goes to manager, just walks away. Manger comes over, and I explain, "look your software doesn't work with military discount and using our drivers license, the cashier goes..."I have her a discount...what else does she want". My reponse was..."to be treated as a value customer". If they have a software issue, they do according to other reviews-fit it. You have grumpy cashiers, and store managers. Complaint filed to corporate with ID number of stall used. Lowes DO BETTER. read more

Don't buy this paver base and sand material from Lowes..poly bags come apart at the seams..and Lowes staff don't care. The bag came apart, and half of the paver base spilled inside my vehicle and parking lot. Did get the bag replaced, sad part of this story all the bags of these products were coming apart at the seams and the Lowes Garden Dept. Staff didn't care.. Time to shop at Home Depot, which, by the way has a better product and thicker bags. read more

Lowe's Home Improvement - Hardware Stores Near Me - Indian Harbour Beach, Florida

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This location the associates will make you feel like you're a nuisance just by shopping there. Maybe it's just towards a certain "demographic" but nearly every-time I shop there I've been made to feel like either a bothersome shopper or a criminal waiting to steal. It's quite disgusting at this point and I wish there were other options on this side of town read more

Horrible service. Have been coming here for years and can't believe how bad some of the employees are now. Took over 20 minutes to scan one item. Had an attitude about it the entire time. read more

Asked an associate for help today and he couldn't help me cuz he didn't have a tape measure,another was busy on his phone. Terrible service.

I will never purchase anything from Lowes again! Purchased a Dewalt Wet/Dry vac recently and it no longer works after just a month or so. The First Lady I spoke to was very kind and accommodating and willing to exchange it, but because that particular model was discontinued and they didn't have another one her manager stepped in and said there's nothing they can do due to store policy. I've reached out to Dewalt and hopefully they can help. My frustration comes from purchasing a large ticket item through Lowes and not Amazon because Amazons return policy is so easy and pain free. Lowes is not! Word to the wise, Always order from Amazon because if you loose your receipt from Lowes, you're SOL!!!! read more

Great home improvement store beachside This store is one of over 2000 locations in the United States. They are the second-largest home improvement store in the US. It is located on the west side of A1A just north of Eau Gallie. There is a large parking lot and so parking is not an issue. There are 4 entrances. The one to the north is for the plants. The northern glass door is the main entrance and the return desk location. The south glass door is the main exit and the southern roll-up door is the construction exit/entrance. This is my go-to place for home repair. I have visited this location numerous times. The wood is near the south side of the building, by the construction entrance. The store is clean and items are fairly easy to find given that they stock about 35000 items. The staff is excellent and always informed and helpful. Checkout is either by their automated kiosks or at a normal register. Lowe's membership is convenient to keep track of your purchases and allow discounts when they are offered. Overall, a very nice store that I highly recommend for anyone doing home improvement. read more

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We used Lowe's installation services and are so unhappy with the experience. We paid over $3000 for a new front door including installation, and the threshold does not cover the same area that they removed. Now, the bare floor is showing. Rather than fixing the issue, they say it's for us to fix. I highly recommend staying away from Lowe's installation services. read more

I had the worst experience in years when I scheduled a refrigerator removal and installation. The prima donna "installer" refused the perform the agreed upon work because the water supply shut off valve was not directly behind the existing fridge. I turned off the water from an adjacent valve, but this did not satisfy this incompetent doofus. He proceeded to reload the fridge and leave! This is no way to run a company! Say hello to a new Home Depot customer. read more

I went to this store to buy two large kitchen appliances, but unfortunately I will not be going back ever again. Firstly, I had to wait for ages for an assistant (not his fault, I know) as the store is very understaffed. When I picked out my two appliances, I felt the assistant was super fast to "get the deal done' and move onto the next waiting customer. Not really a good experience when you are handing over quite a large amount of money. In addition when I asked a couple of questions, he seemed irritated that I did so. Plus when I got the receipt, the figures/discounts/extra charges were extremely confusing. I really can't be the only customer who could not make out how the charges were laid out!!! Lastly, when I called back to check on my delivery date, I was told it was on xx day. On that morning I called back to double check the time, so that I didn't waste 4 hours waiting but guess what? I had been given the wrong delivery date - the items were due the next day! I'm normally an easy-going customer but this store is really sloppy all round and I will not return. read more

My boyfriend and I were there to buy several things for home improvement because we had a coupon. A nice younger guy with brown hair in flooring helped us out there, but unfortunately I didn't get his name. This was 6pm on 8/7/22. Later on, an associate Claire told my boyfriend how to get set up on Lowes rewards. When we were ready to leave, it was near closing . Unfortunately, the cashiers were closing and wanted us to use the self check out, which was a huge hassle because we had 2 carts full of stuff. Luckily, Clair & Joanne helped out ringing everything up. After that, Claire, Ford, and another guy I didn't get his name, helped us load everything into the truck. Hopefully, the store hires more cashiers soon because self check out is tedious when you're buying more than a few items. read more

They were happy to take my money for a backsplash job but can't get back w an install time. I've called 5 times this morning and they hang up every time. If you're busy tell me and call me back! Hanging up after I've waited on hold is BS. I'm leaving work early to run over there and see what's up. Sad I have to make a special trip. Go elsewhere, Lowe's is horrible read more

So this review really isn't about Lowe's per se. I just want to acknowledge AJ who was collecting carts in the parking lot today! What a polite and helpful young man he is! When I complimented him, he told me he came from and Military family and he was taught to respect others and man it shows. Thank you Lowe's for employing young men like AJ! read more

Always such fun getting help at this Lowe's not. There is no customer Service lucky if they can even point you in the right direction. read more

my dad and i have been coming here for years. the other night he requested assistance from their employee "zack". we had picked up 2 bug sprays, but they rang up a different price. zack gave us horrible attitude, and when he talked it was weirdly quiet and whispered. he also seemed oddly familiar to me. after he came back with another employee, my dad decided to just remove the item instead, as we were in a hurry. he told zack he needed his help with the pin number. zack then replies "no need for the instruction" under his breath. i noticed something off about him from the moment he talked to us. today, we made the connection. this is the same guy who caught a lemon shark on the beach, beat it on the head with a hammer, ripped its gills out, then proceeded to throw it back into the water. "brian zachary wadill". they clearly used his middle name to try and hide who this was. this man was all over the news at the time, and they have him hired! knowing this, and looking back at the way he spoke to me and my dad that evening, makes me very uneasy. read more

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If I could give zero stars, I would. We signed a contract in September 2021 for the purchase and installation of windows and sliding glass doors. The estimated date of delivery was January 2022. When January arrived, the date was perpetually pushed back. Some of the product was delivered mid-March and the installation process began March 30. The subcontractors installed 2 sliding glass doors improperly (they have failed inspection) and left 3 inch gaps in our stucco surrounding the sliders. The subcontractors also installed a large bay window which they either cracked the frame of while installing or installed a damaged product. Because Lowe's is the permit runner, Lowe's is responsible for contacting the inspector to do a partial inspection in order to move forward with finishing this project--Lowe's never did. I was told repeatedly that because of the way the permit is written, they could not have a partial inspection completed. Finally, after a month of exposed stucco and improperly installed product, I spoke with my municipality personally. The inspector was at our home in less than 24 hours. Lowe's NEVER even tried to help with this part of the process and LIED over the phone. Following the inspection, I was the one left responsible for getting the inspection report to the subcontractors because apparently Lowe's doesn't care at all about their customers. Now the subcontractors are dragging their feet to come fix the damages and failed items. This is not a supply issue now, this is negligence. Lowe's cannot tell us when the rest of our product will arrive or when we will have the damages repaired. We are looking into any and all legal options at this point to remedy the situation. DO NOT HIRE LOWE'S FOR WINDOW AND DOOR INSTALLATION. read more

Lowe's Home Improvement - Cracked frame-whether it occurred in delivery, in the store, or during installation is unclear - Hardware Stores Near Me - Indian Harbour Beach, Florida

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The staff is very friendly and helpful. As always, I was assisted and got exactly what I needed for my project. The one star review is because there is never a register open inside anymore. They want everyone to use self check out to cut costs and jobs. Don't be part of the problem, Lowes. Honor people not machines. read more

Never had a problem until I encountered Jimmy and Donna. Worst customer service I have ever had. Jimmy and Donna are absolutely clueless and condescending. Received very sarcastic responses when asked about a product. If you are having a good day, avoid this place when running your errands. It will completely ruin it. read more

Beware of false advertisement. We come looking for 8 ceiling fans. We look for advertised ceiling fans inside the store. Mind you this is their display in the store with prices stuck to them. We find the one we like and need 3 of. It says right on it where to find it in the isle. Perfect! We search for it, find it and as we are pulling it off the shelf, we noticed it's not what's advertised. It's the fan, but no light kit. The light kit is separate and $40 extra. Hold it. So we look around to see how it is posted on other signs. Oh, it says on the others it is extra, and shows a second price that includes the light kit. Then they argue with us that they don't say it includes the light kit either. 10% coupon for Lowes, shredded and tossed. Buyer beware. read more

Lowe's Home Improvement - Hardware Stores Near Me - Indian Harbour Beach, Florida

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Chose to do a Kitchen Remodel with Lowe's. Spent $55,000 on new cabinets to be installed by Lowe's and another $16,000 on all new appliances. Ordered cabinets in early November, 2022, and almost 5 months later, the job is still un-finished. I've been without a kitchen sink or oven the entire time. Originally told by Lowe's that new cabinets will arrive in mid- December, so we rushed to find handyman to tear out old kitchen cabinets, a plumber and electrician to move electrical and plumbing lines. Paid top dollar since we didn't have time to shop those services and just used first company that could do the job right away since cabinets were coming in. The cabinets arrived on Dec 28th (2-weeks later than promised), but I was then told installer can't install until Feb 13th. After several complaints and calls, Lowe's arranged to have installer come on Jan 18th. Nearly 100 boxes of cabinets and materials sat in my house for 3-weeks. When installer finally showed up they unpacked the cabinets to install them, and found that several cabinets were damaged and had to be re-ordered. Additionally they found that we had cabinets that would not fit our walls because they were not measured correctly by the Lowe's representative and design team ordered cabinets base on incorrect measurements. A new design was drawn up and different size cabinets had to be ordered. They finally showed up the end of February, and now fighting to get installer to come back and finish the job. This has been a disaster from the beginning, and Lowe's customer service has no sense of urgency to get installers out. 5 calls to customer service and no remedy. DO NOT USE LOWES INSTALLATION SERVICES. It's heavily marked up labor and nothing but a headache. Use a contractor instead. 2/23/23 Today I called Lowes again to get an update and still NO RESOLUTION. I keep getting pushed down the line. They offered to install cabinets on March 15th......3 more weeks away. That is un-acceptable when I have waited 4 months already and customers who ordered only a month ago are getting their cabinets installed before me. I will keep posting updates everyday until this is resolved. 2/24/23 Resolution still in the works. My contact at Lowe's customer service did not call me back yesterday like he promised. 2/27/23 Installers are here but we still have problem with wrong size cabinets that were ordered. Will have to order again and wait 3 MORE WEEKS!!!!!! This is STUPID 2/28/23 Installer discovered today that we have more cabinets that were ordered by Lowe's with wrong size. 3/7/23 Was told a week ago that Lowes would send out a representative from KraftMaid to look at our kitchen to determine best plan of action to remedy our problem. No one has called me back to let me know when they are coming and when I called customer service back (you never speak to same person) they know nothing about this. Might be time to call the lawyer. read more

I went in looking for a lid to a bucket I had bought there. At checkout I was informed I would have to buy the bucket as they do not sell the separately. I asked for a manager at which point the employee call the manager and began belittling me to employees and customers. When the manager got there she refused to sell me a lid. As I was leaving the store Debbie yelled," Why did you buy a bucket without a lid," as such she also chose to belittle the customer. read more

Employees are clueless and prices are ridiculous. Takes forever to find anything. Good luck getting assistance and once you do they aren't helpful read more

After a disastrous experience with an appliance delivery from Best Buy, I turned around and bought the exact same appliance for a similar price at my local Lowes. They were able to deliver and install it next day. The delivery drivers arrived near the top of the window and had my new washing machine installed in record time. They proved that the Best Buy team was either very inexperienced or very lazy or possibly both, as the drain pipe that came with the machine was indeed long enough to reach the drain. I am happy that I can return the extra piping I bought for the installation as they were not needed. I know that subcontractors for the big box stores can be a crap shoot, but the guys that are working out of Indian Harbor right now are A++. 10/2019 read more

If it were for the lumber department I would give 5, as they were the only associates to help me.... let alone greet me. They even helped my daughter get geared up to help build her swing. read more

Lowe's Home Improvement - Built for $8 - Hardware Stores Near Me - Indian Harbour Beach, Florida

Always the best stocked and happiest customer service. Even when I had a problem the young male manager let me vent and then took care of the problem. read more

Called in to find a gel fuel canister for my fondue pot that I saw online and Donna was my first contact. She was pretty clueless about what I was looking for and was VERY RUDE AND CONDESCENDING!! All she needed to do was ask a manager but no, she finally agreed to transfer me to the grill department and dealt with Jimmy. Again, RUDE! What not recommend this Lowe's!!! read more

Not sure why someone had a bad review at this place - it seems this is more about an installation problem and not with the store itself. Anyways, unlike Home Depot, where I normally shop, I had employees available to help me out, the store was clean, the aisles were nice and wide, and it's dog friendly. Well, not officially, but management doesn't mind as long as they're well behaved. I take my dog here and to Home Depot for training, so he has good leash manners. All and all, this is starting to make me loyal towards Lowes. read more

So I was wondering how this store could only have two stars? Now I know but the customer​ service folks give it one​-star​ bump to two stars. We ordered up a bunch of stuff for the weekend of Labor. It is Labor Day after all. Bark, a grill, ​and a new stove. And that was Thursday. Well,​ the stove arrived. 1/3 down. The bark shows up the next day 2/3 and then the grill about 5 hours later 3/3. It took 34 hours from the beginning​ of delivery "window​" and three trucks to get our stuff delivered. I would be really upset if I was paying for the delivery but since they punted it into the stands (in honor of football starting up this weekend) they refunded it. Now the real capper is when I needed a downspout​extension​n to push the runoff​ from the foundation of the house.......I asked a bunch of folks and I was told not here nope not at this store. So I walk over to gutters see if I could figure out a workaround​ and there they be CASES of downspout​ extensions​s just like I described to the several employees. And why do they work there? Certainly​ not to help out customers​...18 months same as cash only overcomes​ shortcomings to a point. #kodiak_kuisine read more

They have what you need and because Home Depot is pretty much your only other choice. I've stuck with Lowes. Please don't rearrange your store again because if I can find someone willing to help me, they are usually as lost as I am. read more

Lowe's Home Improvement - Storefront - Hardware Stores Near Me - Indian Harbour Beach, Florida

Great service great contractor pricing. Loews credit card saves me a bunch. If they don't have it . Well go to the Internet. read more

Lowe's Home Improvement - Worky Jerky - Hardware Stores Near Me - Indian Harbour Beach, Florida

Kitchen cabinets (Michelle) dept unresponsive. Left msgs, stopped by, she was late every day, or never called back. Now I missed deadline. Thanks! read more

I drove the 8 miles for 50 fence boards at an advertised $1.55 each and a few 2x4's to Indian Harbor Beach Lowes. I generally shop Home Depot now but there is less traffic in Indian Harbor Beach so decided to try lowes again only to find huge bundles of the dog-eared outside in front of the lumber department. They were not accessible as the bands had not been cut and they were actually in the drive area. So thinking they must have some inside the store I went in and and all the way to the back found them stacked and priced at $2.69 each. Tried to find a lumber cart and there were none available for use although I counted nine sitting in the two lumber aisles with no one around but loaded with stock on each. No one asked to help as a couple of employees were busy talking to each other. I left empty handed for the second time. I went home and cut up my Lowes card. At this store, poor service and poor management is the norm rather than the exception. Nothing has changed since my first review in February of 2017. Pathetic and I don't have the patience to deal with them anymore. read more

Wish I could post a zero review. The most ignorant service person ever at a help desk. I simple asked her if an item I wanted to purchase, about $175, was going to on the Black Friday sale list. Did not know. Asked if I could get a rebate if the item was on the list. Did not know. Started to ask a third question and she picked up the phone and turned her back. WTF. Will not deal with such ignorance. Going to Home Depot ten minutes from here or will shop Amazon. To the clerk who jerked me around hope you get fired. read more

Spent over an hour here I'm giving it a "3" because of several experiences that were a "1" and a "5" so it's the averaged out rating The "1" comes from the fact that I was large toolbox shopping for a Father's Day gift today at 1145am. Despite several red vests walking by me, talking in aisles with other workers (not helping another customer) or hanging in front of their cash registers waiting for customers to check out..NOBODY asked me if I needed help. In all fairness I probably needed help outside of their specific job description or department but they could have at least helped me get that specific help from someone else or at least say Hi. Woman in a hardware store looking into the ceiling and looking down the aisles while I fill that horrible stereotype of the woman lost in a hardware store - still nobody helped me. I wanted a toolbox cart as a gift there were no boxed sets on the floor my question 'was where can I get one? ' I waited in front of the toolbox section for 18 minutes before someone asked. The person who helped me was on his day off not wearing a vest. Once I identified which toolbox set I wanted (yes it was two parts) I was told that the boxes of brand new ones are still "up" and it shows they have 1-2 of them. I got the vibe that getting it down was a huge pain in his butt so he convinced me to take the one on the floor (this is better for you, you won't be surprised with any missing pieces or dents, it will be a better gift because it's already assembled, etc). No discount off of taking the one off the floor or for making the decision that required less effort on his part So I paid and the cashier was nice. We small talked about it being a great Father's Day gift...she said to go get the car and someone will help me get the pieces into my car. It was raining so this was nice to hear. Went and got my car pulled it right up Next to my cart and I was the only customer there for 10 minutes. I was out of my car with the hazards on. Nobody showed up. I got the first piece into my car by myself then two guys in red vests showed up. They could not get the larger bottom part into my car. They asked the questions I expected : can you go home and get another car? Do you want to come back? And then " you can pay $79 to have it delivered", "you can rent one of or trucks out there ", " refund it and get something else". MY suggestion of "can these wheels come off? Then it will fit" was met with two obvious attitudes that my request was a pain and something neither of them wanted to deal with. Their responses included: 1. That's going to be really difficult to do (but if I were to get a brand new one in the box isn't that what I would be required to do at home?) 2. Those are a huge pain to get off and back on, you don't want to do that (but I would be expected to if it was brand new) 3. Let me find a tool in the store to try to get that off, I don't know if we have one (really? You have all this for sale and you have an assembly department!) 4. One of the guys spots the brand new set of sockets and wrenches I just bought from you and asks "can we use these?" I tell him it's a gift and I'd rather not open them and he was disappointed and went back into the store to "look" for a tool, 5. After 15 more minutes of waiting I went into the store to get s refund. The service agent (her name was Bonnie) was really nice and apologized for the way the men were acting. She agreed to hold my item in the store until I could figure something out, she was working to get someone more competent to get the wheels off but I started to believe the hype I was hearing about how "bad" it was to get the wheels off so I called her to tell her to leave them on and I'll try to get the cart somehow, even if it's after Father's Day. It's such a great store but if some of your people feel that removing 16 small bolts for 4 wheels so the $100 item I just bought could fit into my car is a pain above their job description, they probably shouldn't be working there. I would have done it myself or paid them to do it but it never got past their attitude of not wanting to do it so I never found out. A "5" for Bonnie and a "1" for everyone else. Please do better read more

Had appliance delivery & sheetrock & lumber delivery; arrived close to given delivery time; they were both cordial, quick & good. Found Jeff in plumbing, Pete (?) in leading Lowe's Clinic & Bruce & Karen in appliances & Peter in electric ALL to be the very best!!! ALL VERY HELPFUL & Knowledgeable!! Excellent! New to area & thankful for all associates. Tom Simmons read more

Please fire Patricia. She's the worst thing ever. It takes her an hour to do anything. Watched her take ten minutes to scan three things and chat with some old guy just now. read more

Worst Customer service or give a S*it of any Lowe's I have ever shopped at. Chase the manager could careless. Had to cancel plumbing service due to a part order there 3 weeks in advance not being transferred from Titusville to Indian Harbour. Than had to drive 3 total hours from work and back from Titusville to pick up a part that was ordered and never followed up on. Sat in there store with my husband for 1.5 hours while the manager argued with me that I didn't purchase my softwater and filtration system even while I stood there with the receipt in my hand. Went to return and item in which I was told I had 90 days to return only to be told when I got there it was 30 days. Item was unopened. Unused and had receipt. I absolutely hate this store and as much as I can will cross the causeway to make it to Home Depot or Ace Hradware before I ever frequent this store again. read more