The associates at this location are friendly and helpful! This location is conveniently located in a shopping center with other shops and food places. read more

Lowe's has many good products. And their delivery service is on par with that too. But if anything needs installing, service is atrocious! Lowe's hires a third-party to install their merchandise, and this 3rd party makes Lowe's look terrible. It has been well over a week, my item has been at their store, waiting to be picked up by the installer, and I have not once received a call from this third-party company to schedule a date for installation! And so here is where I blame Lowe's. Since purchasing this a week ago, Ive visited their store to talk with a manager, then had to call after that, and Lowe's treats it like its out of their hands, nothing they can do, even though I bought the item at Lowe's, paying for install services. Had I known they were going to pass it to another company that takes no responsibility for Lowe's customer service, I wouldn't have made the purchase. It wasn't until I was transferred to Lowe's delivery manager did I receive assistance. She called them and told me they said I am on the list to be called back and be scheduled by the end of this day. So Im writing this review 1 week in, and I've not yet been given a date that my product will be picked up at their store by their installer, and nstalled. I hope they call me this evening. read more

The associates working here doesn't know their own policy, but likes to be nosy. As I was walking in to CS the 2 Lowe's employees were nosy about other customer's business in the parking lot. I went inside CS with my receipt to return. Cashier said she couldn't look up transaction with bc it was purchased too long, 2 months ago. Policy said 90 days. Then she tried to throw other excuses and pretend like transaction couldn't be looked up. The couple that was in other's business earlier walked over to me and backed up the cashier saying "you have to return to original store to look up transaction with receipt".....both employees agreed that even w/ receipt u have to go back to original Lowe's bc only that Lowe's can see purchase n refund. Then the older male employee asked me "why u want to refund?" As if it's his business lol. Bunch of employees hovering over trying to be nosy and backing each other up without making sense. I have a receipt, I have my card. Like why aren't they able to look up when I provided them the receipt? I called CS and they said stores can look up 6 months of transaction, mine was only 2. Cashiers here are not trained and scanned the wrong barcode once then pretended to say only original store can look up purchases. Funniest thing I've heard. This Lowe's needs to train their employees better. read more

The plumbing expert named Tee was an amazing help. Very knowledgeable and gave us all the information we needed to put in our new sink. We will be seeking his help again in the future! read more

Great store to find all your home improvement items. However, I do not recommend the store to buy any items for delivery and /or installation services. Other stores will match price if you ask. If you can find someone to help, you will most likely be given bad information, put on extended hold or have to chase help around the store. If you purchase a product, appliance, door, pick it up and take it w ith you. Find your own installers. Lowe's needs to cancel the option for installation services. They should focus on the in store retail service/ online service and perfect it. I have used this location multiple times over a decade to buy items for installations. It is consistently a horrible experience. Most recently I ordered doors and after an almost a month it's been cancelled, refunded on a gift card and in the mail because a sales person put delivery charge vs install. They cancelled my order. I have to wait to get a refund on a gift card and purchase again. read more

I'm a Home Depot gal over Lowe's, but this location questions that a little. Customer service is simply tops here! Unfortunately the store is rather unorganized. It's a wash, but I'll say this location is one of my favorite Lowe's I've been to yet... read more

Lowe's on Nolensville Pike in Nashville need to enforce spaces for towing trailer, instead of six trailers, I always find 12 cars in spaces forcing me to circle lot to find two spaces open elsewhere to park, then loading lumber with irate customers who I block. read more

I've had one too many bad experiences at this Lowe's. Costumer service is just plain bad. I've gotten booted out of aisles so they could close them while I'm clearing grabbing what I need. I've had issues with returns at this location as well. The pricing is also typically higher than Home Depot down the road on Bell but this is so much closer to the neighborhood it's a far more convenient drive. Please teach your team, excluding the very nice people on SCO, how to talk and interact with guests. read more

Very bad management Manager does not take any responsibility. spent 600 dollars on tools and got no warranty. read more

this is a great Lowe's. I come here all the time. the people are fantastic, especially TOM who is the department manager in the paint department. he is EXTREMELY helpful in assisting me with my furniture projects! He is also very knowledgeable and kind. thanks Tom! read more

hermitage location customer service sucks - associate never advised 'not in stock' dumps over to another location again I was unaware until i get a call after missing 1/2 work that i won't be getting my delivery because they don't have a box truck this day. and I'm bumped to the next week! corporate office is worse - after 10 minutes of ringing phone gets answered and your cut off. talking with the 'robot' online failed - to assist in any way finally, after 8 days of my calling I'm finally informed that my ordered item it not in stock and eta is unknown. the associate in Murfreesboro was so sweet and helpful - he took the time to search for my ordered items and even offered a better priced item and indicated i would be entitled to an upgrade at no charge. The manager (Pattu) at Murfreesboro location cancelled my order and i received $0.00 sales receipts. not sure why and again crickets for answers - I guess that's one way to avoid any upgrade/deal offers. well, I won't ever go back to Lowe's for even a fly swatter. Home Depot or electronic express it is. management/owners/big wigs need to step it up big time and stop taking advantage & insulting of customers read more

I wish I could give less than one star because there is no rating adequate to describe the nightmare I've had with Lowe's, specifically their delivery service. I'm well aware they use a third-party service for the actual delivery of items but the issue I've had is with THIS store. It is now the middle of June and I ordered an item in early February that was scheduled for delivery on Feb.19th. Not only did the item never arrive, but a wrong item was delivered in its place. They picked up the wrong item 3 days later and then redelivered it (the same open box, wrong item they previously picked up) two weeks later. I am still waiting on a refund for the item that they claimed was delivered. The store finally issued a store credit card and expected me to drive to their store to pick it up, which of course would do nothing to resolve the issue, as I'm still paying interest on the missing item. I have notes going for 5 months, including more than 40 hours worth of phone calls. I have spoken to the store and the corporate offices too many times to still be waiting for a resolution. I have never experienced a more inept and careless group of people. Very very disappointing. read more

Their glass machine is down so I had to drive out to cool springs to get my glass their cutter is very Basic and cuts like a ruler so I'm unsure why or how their machine is down all the time but its definitely a sore when u need something fast read more

As far as their delivery service goes, it was excellent. We had issues with a Home Depot driver refusing to deliver a refrigerator when they driver lied about delivering it. Lowes not only sold us the same refrigerator cheaper, they delivered it the next day (a Sunday even) took away the old one and installed the new in less than 30 minutes;. I haven't dealt with a store directly as we bought the refrigerator online but the delivery service gets an A plus from us. read more

To SAy service is atrocious at this establishment is an understatement! Not one person at Lowe's gives a crap about anything. Didn't have a receipt for 2 items and the assistant manager tells me these items (plumbing) can't be returned or exchanged without a receipt. Funny thing is she said it's written on the receipt and there is a sign. I told her, show me where it says on the receipt? "oh well it won't say it about these items". But it's on the wall.. Then she points to the back break room. Couldn't read that with a telescope. Lowes.. You are a failure. I spend $30k a week and you now don't even have a chance at any of, all because of $200.. All the reviews are garbage. DM should probably look into that. read more

I was returning an 8 foot oak banister rail. It was an extra one or four I purchased. It was unopened, in perfect condition. I didn't need a refund, just a store credit as I was buying other items. The service person at the counter told me I could not return it without proof of purchase. I told her I didn't need a refund for this item, that a store credit was sufficient, as I had other items to purchase. She told me she could not. I asked her to scan the item to confirm it was a Lowes item and she said she would not, because I did not have proof of purchase. I purchase a lot from Lowes. According to my American Express, I was there 22 times, spending $4672.18 in the last 4 months. Last year I spent $12,418 at that store as we were remodeling our house. I told the service person that I'm a good, repeat customer and the item being returned was in perfect condition, still in it's wrapping. She told me, "Yeah, we hear that all the time." I don't prefer being called a liar. It is humiliating. So I asked to see a manager. The manager came and told me there was nothing he could do. He suggested that I leave. I showed him the store credit for a few items returned last week and asked him what policy changed in the last week. He pointed to a sign and said, "The policy is written in plain english, if you want to be belligerent about it." I was not belligerent. I was displeased, however, I never raised my voice. I asked whether he had the ability to issue the credit. He said that he could, however, it was at his own discretion and that he would not. Then asked me to leave again. I said you know you're losing a really good customer. The manager said, "I am happy to lose you as a customer." That is what you get at this particular Lowes store. They'll call you a liar, treat you poorly, deny you a store credit, asked to leave, then insult you. Lowes - surely you train your people better than this? Look at the rating for this store. They are the worst of the worst. read more

Went to get paint for our living room. Three employees were behind the counter. We stood there for approximately 6 minutes before we were even acknowledged. All three employees had looked directly at us as soon as we walked up. Yet they turned their backs and didn't ask us if we needed help. Finally, the male employee with the jacket slung over his shoulder came over and asked what we needed. Once we told him what we needed, another couple walked up. The other male employee with the white sleeve shirt and the female employee looked at them and once again turned their backs! I stayed there waiting for our paint to be finished mixing, which was about 10/15 minutes. That entire time, the other customers were never acknowledged, and the male and female employee were flirting and cutting up with each other. When the employee that had helped me brought my paint over, he attempted to hand it to the other customer. I told him that it was mine and that is when he finally asked the other couple if they also needed help. When we initially walked up, there were no other customers. We were the only ones. Then, whenever the other couple walked up, the other two employees were not assisting any customers. So the entire time we were at the paint counter, there were only us and another couple. There were three employees that could have at least acknowledged us immediately but chose not to. There were three employees that could have assisted us, but chose to not only stand there like we weren't there, but they chose to look at us and literally turn their backs to us just as this girl is doing in this picture. As a previous manager of several retail locations, if this had been one of my employees, I would have written them up on the spot. It is one of the worst customer service experiences I have had. It would have been different if they were busy. But even at that, most people would at least acknowledge you and let you know that they are aware you're there and that they will be with you as soon as possible. But they weren't busy, and they not only chose not to acknowledge us but to turn their backs to us. UNACCEPTABLE. Lowe's. DO BETTER. read more

Lowe's Home Improvement - Worst customer service ever! Turned their backs to us - Hardware Stores Near Me - Nashville, Tennessee

I'm usually a fan of Lowe's. I've visited their store countless times. This is the 2nd home I've improved. I would not recommend using Lowe's for your flooring project. The entire process was a complete let down. Starting with the young kid who visited my home to measure for my flooring project. I had explained to hiim that I had removed 4 different types of floor material and had requested to replace the subfloor. This kid was nice, professional but inexperienced. Let's move on to the install. . My order included new trim and corner round. The installed asked me 2-3 times why I wanted to install the corner round since the floor would be hidden by the trim. I said yes, repeatedly. Why he even ask? It was included in the order. I had to point out mis aligned corners, missing trim under the cabinets, etc. I also had new trim and corner round for the laundry room and he basically said he couldn't replace the old trim in my laundry room. ? Why - I'll never know. I reported my experience to many of the folks with Lowe's service channel and my complaint has been ignored. So I'm here to share with you. FOLKS, DO NOT USE LOWE"S for your flooring projects. read more

Went in to buy a washer and was lied to by an associate who sold a previously owned and badly damaged product. Customer Service refused to respond. Avoid at all costs. There are too many other decent, at least non-criminal options around. read more

Employees act like they just want you to leave. Went in looking for a type of gelled fuel like in a can of Sterno and they said they didn't have what I was looking for or even anything close. I asked where any kind of barbecue area was and two employees didn't know then never helped me figure it out and just started looking up what I needed. After saying they had nothing, they directed me somewhere else, but three days later at the same Lowe's, I walked passed three or four different options while looking for something completely different. Publix and Kroger were far more helpful and they're grocery stores. read more

I purchased a new refrigerator with free installation. They were unable to install the refrigerator because they forgot a part they needed then told me it would be at least a week before they could get someone back out to complete the job. So my new refrigerator isn't hooked up and is sitting in the middle of my kitchen, I called the manager at Lowe's to discuss the issue. He informed me that he did not need me as a customer and that if I wanted it done faster maybe I should call Angie's list. Needless to say I will not be doing business with Lowe's anymore. I hope this review helps others make their purchasing decisions. read more

Terrible service in the Lowe's pro/MVP check out line. This specific location can only keep one register open wether they have one or 30 clients in line. As I'm writing this review I've been waiting 30 minutes while I have a time sensitive job that needs done. Terrible service read more

I had the worst experience in a retail store ever. Let's see if anyone can top this. I had a saw stolen from my truck and wanted the manager to review the video so that I could file a police report. He smirked and laughed at me and said it was not Lowe's responsibility to safeguard their customers personal property. I guess they feel, if someone steals from their customer base they will get to sell more tools. Great business plan. Why would they not deter thieves with cameras in the parking lot? This must happen so often that they don't want to mess with the problem. read more

You can walk around the entire store five times and nobody will ask if you need help. Of course they don't have any of the carts for drywall/lumber anywhere to be found in the lumber section. Only one register open on the lumber side of the store with a ton of people in line. Lowe's sucks. Save yourself the hassle and go to Home Depot read more

I made an order for on-line pick-up. A space heater. I arrived 7 hours later on a Sunday night. It was not busy in the store. Waited 15mins to speak with customer service to tell them I had a pickup. The order was not ready. She called someone to go pull it. Waited 20 minutes. After she got done with other customers, she called again to check on the order. She looks it up on the computer and tells me, "There are 5 in the store, we're just having trouble finding them." 5 minutes later, she says "we don't have them in the store, would you like to pick out another one?" Disappointed, I walked to aisle 23, and spotted the heater I had ordered for in-store pickup on the top rack, and the item number matched. I went back to customer service, told them to get someone with a lift or ladder. They called, someone came and got it. Didn't even offer to walk it to the front for me. The customer service rep was obviously embarrassed. But the apology was weak. And there was no offer in consideration of my time and patience. Plain incompetence. I had to go find my own in-store order. Order #400360173 read more

I've lived in the area around this Lowe's for over 5 years. This Lowe's is the absolute worse from the people behind the counters to the managers. I've never had a good experience here. Now I'm currently with the phone to my ear waiting to speak to someone for over 15 min ... They are just awful. idk how to even describe it. Go to the Orange store. read more

This place is literally the worst!!! You might as well expect to be in the store for over an hour to get assistance, and when you get someone, they tell you you need to come back when the employee who placed your order is in. I would definitely go elsewhere if you want to get a speciality item. Probably ok for standard stuff, but that'll be a HELL NO from me for future big purchase from me. Update - placed order and picked up. When installer got to my house, pieces from the order were missing. The store associate guarantees it would be picked up and installed the next day. Did not happen. Called Corp and they said I needed to call the store; store doesn't answer/hangs up on you. Who knows when the product I paid for will be available/installed. What a crap show. "Slow and steady wins the race" they say... that motto doesn't work here; they just give you the runaround and you can never win :-/ Avoid getting misled - go elsewhere. read more

Ordered an item online to have shipped to this store. After one week with no update, decided to call customer care. Turns out this store never received the item nor had any intent to order the item. Interestingly, this store didn't find it necessary to notify me, the customer, who had already paid for the item and expected to have it in a timely manner. I have spoken to multiple associates at this location in the last couple weeks and the customer service has been dreadful. I would give zero stars if I could. read more

There's a racist name Patti working at appliance. I was in line with a caucasian man at the same time so he told me to go in front of him while she assisted another customer. And when they were done, She looked at the man behind me, totally ignored that I was in line first and ask if she could help him. So the man behind me told Patti that I could go first and she said " I'm going by the order who was here first" So he told her again that it was fine, she (me) can go first. And she REFUSED to help me lol. Going back and forward arguing and still won't let help me. This whole time she was talking to this man behind me like I wasn't even in the room. Not acknowledging me once. I guess I'm not even worthy to be looked at. What the heck is her problem? Idk why she was having so much attitude towards me. I'm infuriated, disrespected, and mistreated for no reason at all. I hope Lowe's will do something about this. This is not acceptable! read more

So I went shopping for a washer dryer set on Tuesday. I did online searches. Research products and reviews. Had a good experience with LG products so I used that as a starting point. After numerous phone calls I went to Lowes. (At this store noted here) I found a pair of machines and pricing along with delivery etc. I even shot a picture with my phone of the washer and dryer with their prices to show my wife to get her input. 2 days later after more research I went back to this same store and found Lowes had raised the price $95.00 on each appliance. I understand supply and demand and the fact all this product is floating in L A bay in California unable to get off container ships blah, blah, blah, ya dah, yah dah on and on. But that's just. . .gouging. I never really shopped at Lowes before due to the fact the exact same product, same line, same manufacturer can be found at other outlets at a different and better price. So with this experience that has only been cemented even further. Bye bye Lowes. P.S. or is it an epilog??!! Hmmmm. . .here it is an hour later I paid for a washer from a different source, the same washer that was at Lowes, delivered, installed with hoses at a price less than the original price Lowes had before they raise they raised the price $95.00. So less than the original price and installed and my old washer taken away to that great washer rest home in the sky thingy. Again. . .bye, bye Lowes. read more

Would give 0 stars if I could. This store has too many untrained employees giving false information to customers to justify being a business. If you enjoy products showing up damaged, dropped off without warning, or being lied to about pick-up dates, than give them a shot, if not, I'd check out Home Depot! Also, it would be nice if a manager (Araz) would come talk to customers especially when multiple employees page him to do so. read more

Lowes customer stomer service is always terrible. If you don't want to have time to wait around for someone to help you, go to Home Depot. Their customer service is wonderful. You can get in and out quickly. read more

Went to this Location to pick up a fan that was availabl. Manger at Brentwood location sent me said they had nine in stock. Got there and saw that they had the same fan but the price was different at this location. Assistant manager first name Jessie came up to customer service was absolutely horrible did not want to work with me on how we could solve this miscommunication between managers. I had a screenshot of the price I had from the other store and online. He said he did not want to jeopardize his job. Was not willing to call the manager at the other location, did nkt say I'm sorry for u having to drive all the way this way. I can give a discount for your next purchase. Nothing absolute worse customer service. read more

Worst customer service. I was there after 5 pm and waited over an hour for help with trimming blinds. Once the associate appeared, he had no clue what he was doing. I figured I'd come back during the day and perhaps get better service. Nope! Came back two days later only to leave after waiting for another hour and requesting help 4 times. Again empty handed. How do they stay in business? Worst part is that every time I went to the counter to ask for help there were 5+ associates just standing around not even asking if anyone needed help. There were several other customers waiting and no one was asking if anyone needed help. They just kept talking to each other. read more

This Lowe's sold us a Craftsman weed eater but when we brought it home it had a used TroyBilt in the box, they don't even sell that brand. When I tried to return it, they told me that this was impossible and basically assume I switched it out. I will never return to Lowes. They basically gave me that look like I tried to scam them. I spoke with both assistant managers Pierre and Kevin. Terrible, no help. We basically got robbed for $120. Don't shop with this company!!!! read more

everything is fine at this store. customer service, exchange and returns, check out...all fine. plants are sad. I stop by about once a week and they will restock new plants but workers aren't taking care of the indoor plants. they are always dehydrated and need watering. I don't want to pay full price for dropping plants. I literally go to home depot a little further down for this reason. I hope they get it together soon. they were fine a year ago. this year, no idea what's going on. just sad. read more

If you're just buying an item directly off the shelves, this Lowe's will serve you fine. That said, if you're ordering an appliance or anything not available in-store, I'd recommend trying somewhere else. I'm not sure if it's staff volume or a training issue, but boy... we've had some rough experiences ordering from here. The delivery crew won't give you time estimates but will blame you if you aren't available when they show up. Not awesome. In short - Need lighbulbs or a shovel? Sure, swing by. Need a fridge? Look elsewhere. read more

I'll give a positive review because if you get down to it how do you screw up going to Lowe's. If you have personal issues they don't allow you to interact with people at a place like that then you probably shouldn't go if you're scared to go in without a mask don't go just order it online. The first thing I do when I'm looking somebody up is going to work on the reviews they post all the time and you notice the same people are always whining about the same shit. Maybe they should go to the chiropractor or something. Or a psychologist I only mention the chiropractor first because people who are in pain seem to bitch the most. But after that it's all in your mind read more

Terrible customer service. Waited in customer service line for 15 mins... no one talked to me. No asking me to wait a min. No "we'll be right with you"... just a girl standing behind the register with a clipboard... read more

I was struggling with picking up plumbing stuff for my husband when Archie happened along. Boy was I glad! Friendly and helpful and really made my day. Thanks Archie!!! read more