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    Lowe's Home Improvement

    2.3 (44 reviews)
    Open 6:00 am - 10:00 pm

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    Odd price increase signage.
    Don P.

    I do believe they are attempting to provide a safe shopping experience during these challenging times, but those efforts don't appear to be very successful. Improvement needed. Some of their pricing is quite odd, and the signage clearly indicates they assume a customer won't notice/care that it gives a special finger to them. No, we notice. Get your act together, Lowes. Garden shop was an unorganized mess on the day I shopped.

    12 minutes this time lol last tome to get help took over 20 plus
    Eric W.

    It's closed to the house which is good but trying to get help on the phone is like eating class lololoo....this time phone rang in hardware for 12 minutes then all of a sudden they said they were in paint??? She didn't know how to transfer to they called someone from hardware over. Oh by the way look at their rating don't take my word on it.

    Very dissatisfied! Bought washer & Dryer January 10 neither were delivered before Feb currently still do not have dryer! They called with delivery window for tomorrow I originally said anytime before 2pm the delivery message said between 1:30-5 tomorrow! If there was a problem call store! I called store was on hold 30mins! Then called back was told to call delivery people (a 1800) # with no person, the recording said call store where purchased! Well clearly will not be using Lowes again !

    Cathy Sue E.

    Went in today with a very simple request; find a piece for a slide on a bi-fold door. Not only could I not figure out where to find the part, once an outside vendor at the store flagged an employee down to help me, the kid could not get off his PERSONAL cell phone long enough to help me. Eventually, the kid pointed and said 'down there on the right.' That was BAD, at best, but then I asked another 'seasoned' employee and he said he was busy with another customer. Okay, I will wait. When the 'other customer' did not return, the employee said 'what is it?' I showed him the track piece and he said 'how old is this house!' What the heck difference does that make? Either you have the part or you don't!!!! The employee then said 'mam you have a good eye. This might work.' And then I was dismissed. This is the poorest excuse for a Lowe's I have ever set foot in, and I have been in this store literally hundreds of times over 20 years, typically with the same lack-luster result. Though this may be the more convenient store, I will NEVER set foot in this place again, and I mean NEVER, EVER. Today was the last and final straw. I will sooner drive to Fern Park, about an hour a way, where they believe in helpful and courteous customer service Done with you at W. Colonial. DONE!

    Dead Christmas Tree
    Dennis B.

    I bought this tree two weeks ago and I even bought the preserver powder. It's the smallest tree I've had and more expensive then last year $65 for a 5 1/2 foot tree that is dead before Christmas. I have bought my tree from Lowe's for the past 12 years but this was the LAST TIME I WILL EVER BUY FROM LOWES! I was told by corporate that they couldn't do anything and then the store itself told me that I had to return it before Christmas to get a refund for it. I keep my tree up until after the new year but I had to take it down Christmas night because the needles where piling up. Worst customer service I have ever had to deal with and I worked in retail before.

    Right out of the box you can tell it's very used so I took pictures for proof. Mitch never even gave me a chance to show them to him.

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    I went back in and looked at the two places I had been - the paint counter and self check out.

    Mentioned in 3 reviews

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    Toole's Ace Hardware of Orlando

    Toole's Ace Hardware of Orlando

    4.2
    (41 reviews)
    $$

    I made an online purchase, and my items were available very quickly. I came in the next day to…read morepurchase additional items and to pick up my order. I really appreciate the customer service at this location. I wanted to get in and out quickly and several members directed me to the correct aisles to get what I needed. I like that they are so knowledgeable about the location of each item I needed, even down to providing directions to the exact spot (i.e., halfway down the aisle or located on the left side of the aisle). It just feels like a neighbor store instead of a big box retailer. I purchased my items and pickup my online order and was out the door under 15 minutes! You got to appreciate their efficiency and customer service!

    Ace IS the place with the helpful hardware WOMEN! First,…read morelet me say that I just love Ace Hardware in general. I prefer it to the BiG Chain hardware stores because there are always friendly folks at Ace to help you find what you need, On this occasion, I needed some extension plugs for my outlets and the lady at Orlando Ace was terrific! I did not spend much time in this store but they are a large Ace and conveniently located on Grant and Orange next to the SODO Target shopping center. They have it all! Lawn, garden, paint and paint supplies, plumbing supplies and electrical and tons of tools! I would rather shop at a hardware store over a craft store any day! Oh! Be sure to sign up for rewards, too! Check out lady was nice and helpful, too! They are definitely helpful.

    Toole's Ace Hardware of Conway

    Toole's Ace Hardware of Conway

    4.1
    (26 reviews)
    $$

    I usually visit the Toole's Ace Hardware on Orange Avenue, but I was directed to the Conway store…read morerelative to my delivery area. I purchased a Weber grill and wanted the free setup and delivery that comes with an Ace Rewards membership. The app stated I needed to choose the Conway location for delivery. On Monday, I was contacted by John to schedule the delivery. I was provided various time periods and I selected the 2-4pm slot. Around 2:30pm, Justin arrived and provided 5-star delivery service. Not only did he deliver the grill off the truck and to my garage, but he also asked if I wanted him to install the propane tank to the grill. He demonstrated various other parts of the grill such as the match lighting attachment (if ever needed) and the knob in the back that holds the propane tank in place. Justin turned on the burners and recommended I complete a one-time burn off of any residue from the manufacturing oils, preventing them from flavoring the food when using the grill for the first time. He went above and beyond in my opinion as part of the delivery process. The Conway Toole's is lucky to have him! Based on my experiences with both the Orange Avenue and Conway locations, I can say Toole management knows how to hire qualified and exceptional team members. Their business practices support my belief that Toole's is so much better than those big box hardware stores when it comes to customer satisfaction.

    Called the Curry Ford location where my key was made and reprogrammed last year to see if they…read morecould replace a defective (poorly made) key with buttons that barely opened my car and eventually snapped at the base of the van key.... I was put on hold and they never came back in the line... I called again and spoke to a woman who claimed she was the store manager.. who basically told me broken or not, it doesn't matter I'd still had to pay $200+ for another one and that it's just wear and tear... (meaning every year I'd have to buy another one based on how poorly they were made considering how overpriced it was). She mentioned that I could also take a risk by buying it on Amazon but that they only reprogrammed their keys only. No help. Shit service and poor client retention skills!!! They need to do better!

    Toole's Ace Hardware of Maitland

    Toole's Ace Hardware of Maitland

    4.1
    (29 reviews)
    $$

    Honestly probably the best customer experience I've had in ages. This young entrepreneurial and…read moreconfident young man named Zach little helped me out with every problem and question I had. He is a real one so to say. I recommend a promotion immediately and give him a paid day off for all this hard work he has done for this store!

    I had a store experience so bad I will never use this Ace Hardware again. This took place at…read moreToole's Ace Hardware in Maitland (1607 S. Orlando Ave.). Yesterday (8/13) at around 4:15PM I bought a transformer from the store. Cost me $34. Unfortunately, it did not fit in the space I have. I took the item back today at around 12:00PM (8/14) with my receipt. I was told I could NOT get a refund for my item, even though I had my receipt. She didn't even open the box to check the item (I had repacked it the way it was sold to me). She asked her supervisor, and the supervisor also said no refund. The cashier told me there were no refunds on electrical items. I was not warned about this by the cashier when I bought the item. I was flabbergasted. I like to support local businesses, but that support only led this local business to spit back into my face. I will never use this Ace Hardware again. We will now make sure to go to the big box stores to guarantee we get a refund if something doesn't work, especially within the first 24 hours. I actually left the transformer with the cashier because I can't use it, and maybe someone else looking for one will be able to. I hope keeping my $34 was worth it to never have my business again.

    Lowe's Home Improvement - buildingsupplies - Updated June 2026

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