I tried ordering a refrigerator on the app and could not so had to cone in which is always frustrating because they have so many employees but nobody can ever help you because they are working in the aisles or today two women talking at the check out and could not be bothered with a customer obviously ugh. I was there for an hour asked four employees in different locations saying i want to purchase a refrigerator and the older guy who has one red eye who told me no he does not work that area when i first asked an hour later after being asked by the front asked me if I needed help and i told him you already told me you were not going to help me so I am going to Home Depot and I did and within fifteen minutes had one ordered online and its coming soon! Another sale lost because of Lowes mismanagement of the appliance department. read more

Today at 5:00 PM at the Porterville Lowe's I was treated Was such disrespect by a manager that was called by the employees to help regarding a washer and dryer that we bought two months ago it was kept wrapped up until today and we realized that the conversion kit that they gave us for the gas dryer was the wrong one when we went in there. The employees were very nice trying to help, but when they called the top manager, they called her. She was just horrible. Said she wasn't going to help us. She didn't know what she was talking about said she could get a conversion kit and you can't then she said well I'm not giving you your money back and if I even allow you to bring them back, you have to bring the washer and dryer back yourself and they better look brand new or I'm not gonna do anything for you. The employees looked embarrassed and horrified and so were we I own care homes and I spend a lot of money there on appliances and really everything I really never cared for Home Depot And now I just don't know what to do but you need to know that she was absolutely horrible. This was at 5 o'clock today. read more

I appreciate Lowe's having parking for Veterans, that said, I recently asked the manager why they haven't flown the American Flag for over a year and he acted like I was bothering him and he wanted to know what the big deal was. I now shop at Home Depot. read more

Almost 1 hour wait to get loaded with a bag of gravel. I'm still waiting as I write this review. I would recommend going to Home Depot across the street if you're a contractor and in a hurry. I'm thinking about leaving right now due to I have a crew sitting waiting on me . I know Home Depot is fast and on customer service is excellent. I wish Lowes could get it together and Move a little faster read more

My family frequents this location often for items when our home needs repairs etc. We have never had issues with the staff they are usually pleasant and helpful,although the other night we had a trip there to purchase a few items. Customer service was horrible,this female worker with the name "Yuli" on her name-tag was very unpleasant . I was with my man and he received nice treatment from her,eye contact and long follow up responses when he had a question.As for when she spoke to Me, it was the complete opposite it was as if she couldnt bare to be bothered and i felt it was terribly unprofessional. "Yuli " had a horrible attitude at check out and when I asked questions in regards to return policy she responded with one worded answers leaving me to fill in the blanks and just stared at the screen not giving me eye contact . She was not very helpful. Not to mention my son whom is only 4 was sitting in the cart and was trying to have conversation with her and she was bluntly ignoring him which i felt was beyond rude. What happened to human decency? This whole visit was just bothersome,i stood my ground and continued on and didn't feed into her BS i even thanked her and gave a smile as we walked out after purchasing,but i will say i hope the next time we go she is NOT who rings us up! Ladies, watch out! She will treat your man with great pleasure and a happy face but as soon as she sees your presence its another story !! read more

It was great there, i was able to find what i needed and i didn't have any struggle finding anything I needed while there. They were playing good music there too which was very comforting. The plant section wasn't dead and it was also very nice. Once again the music they played was immaculate, they played weezer (it's my favorite band) and I'm very satisfied with this store. read more

Lowe's Home Improvement - This is the band of one of the songs that played while there. - Hardware Stores Near Me - Porterville, California

Customer service! Asked for assistance, got handed over to the next person and he never came ! All I needed was to have some wood cut! 20 minute wait and nothing! read more

Don't bother. Incompetents management and lying delivery people kept delaying delivery for a a month and a half. Said they would be sure to deliver and then re-schedule on delivery day. Also they let you order things you can't get online a and don't even know they can't get them. They then keep re-scheduling delivery without anyone checking if the product is available. The manager here clearly needs to be fired. read more

Shout out to Jared in electrical, savvy & prompt. He helped us out with the AC mini split accessories! THANK YOU!

I bought a bbq online for Fathers Day. I ordered it assembled, and ordered it with lots of time. I was told it would be ready same day for pick up. I called that afternoon to check before I came to get it. They told me it would be ready the next day. Here I am, two days later to pick it up and the BBQ is not assembled AND they cannot find it? I have been waiting 45 minutes and they still cannot find it. This lowes location needs some Serious training and improvement. I will never again purchase from this location and I hope high management realizes this loaction needs help and makes them get their shit together. read more

fast delivery and installation of my washer and dryer but they unplugged my refrigerator and now my food is ruined. Easy mistake but very costly for myself read more

I wanted to take time to write a review onYelp and call corporate office. Tulare Lowe's is absolutely the best . The customer service they give is unbeatable. My service needs were met . Monica Morales and manager Robert went above and beyond. I cant say enough about the quality and care . The Tulare Lowe's has continuously given the best customer service . Tulare Lowe's really need to instruct The Porterville Lowe's. There is no comparison between the Two . Porterville is a disaster of a store . Tulare Lowe's shines bright and the management is amazing. The customer service is beyond outstanding. Thank you Tulare Lowe's for making the customer come first . I will drive the extra 20 minutes for outstanding customer service. read more

I drop into Lowe's looking for wire cutters to cut barbed wire and old cattle fencing. It is a heavy gauge wire. I look around at all of the people in the red vests thinking, "I need to ask a cowboy." I walk around taking an inventory of the staff: 20-year-old guy, no. 20-year-old guy, no. 12-year-old-looking guy, no. 60-year-old woman, no. 65-year-old man, yes! I walk up to a large, gray-haired man and tell him what I need. He is charming and on top of it. He walks me down the aisle and comments that he is an electrician. He knows exactly where the pliers are for copper wire but confirms that I am really cutting an old cattle fence and says, "What you need are pliers for steel." He walks up to the 60-year-old woman and says, "She needs pliers for steel fencing. Which pliers do you recommend?" Like a knife in my heart. Convicted! read more

Lowe's Home Improvement - The famous pliers from my review. ;) - Hardware Stores Near Me - Porterville, California

What a joke of an organization. Stopped in to get a few things and left immediately. Store not enforcing mask-protocol during the pandemic. I'd prefer to not to associate with organizations that don't take this seriously. read more

I like this store. However corporate office needs to take charge. A mask should be required. The number of people in the store needs to be limited. Shields on the cash registers. We need to protect the citizens of this fine county even though the Tulare county board won't. I am shopping at Home Depot until Lowes comes around. read more

I normally do not do reviews, but because I have had such a poor experience with Lowes Protection Plan services, I have decided to do a review. I purchased a refrigerator in May 2021, and in March 2022 the ice maker quit working, Lowes sent out an appliance repair technician from Bakersfield to review it, he worked on it, and has been out 2-3 times per month since which has been 7 times to finally tell me it is not repairable. So I have to deal with Lowes protection plan now, which is giving me nothing but the runaround. I am promised a refund and I will receive an email, but no email ever comes. When I call (4 times now), I am asked the same questions and it has gone through, then I am told by someone else, I don't have anything, blah blah blah, even when I have a claim number. I spoke to a supervisor who made sure it was processed, and told me I would get the email with an e-card, have I gotten anything, nope! So, I call back, and I get the same runaround. I finally filed a complaint with the Bureau of Household Goods and Services. This is ridiculous, the service plans are not cheap! While the store itself may be okay, the service plan by Lowes reflects directly on the store as a whole. read more

My only problem with this store is the lumber area. No other employees were present except for this man with disgusting long hair who refused to help me cut wood (he was cutting wood previously without a problem) I had to wait 30 minutes until another employee helped us while the other rude man paced back and forth doing absolutely nothing. Overall a frustrating experience, definitely not buying from lumber again. read more

I could not find help! what a joke. Then the cashier wasn't mean but you can tell she wanted to be anywhere else. Spending my money at Home Depot from now on read more

Amazing Customer Service! Special Shoutout to Delicia & Johnny! I'm 200 miles away and needing to order materials for delivery to my Mountain Cabin. You both not only made it so easy, but you also called me back to let me know that you do carry other materials I needed and helped me purchase them and add them to my existing delivery so I would not have to pay for delivery twice! Thank you so much! Robert read more

Lowe's in Porterville is a joke along with their contractors. I sent up and measuring appointment. The contractor never showed up. He then tried to schedule his own appointment. I passed and rescheduled for what fit my work schedule. Fast forward, I paid the $1078 in full. I was contacted with an installation date and time. The contractor called that day stating his was just picking up the carpet before he comes. That was in the morning on April 14th. He NEVER shows. So in the afternoon I call porterville Lowe's. I get sent to different departments. Finally someone with a brain sent me to installations. However she was at lunch but she would call back once she comes in. LIES! I never received a call back on that day or today ! I called corporate at 1. She claim that since I made a in store purchase she would have to do a conference call with porterville Lowe's with me. That she would call. Nope again! No call back. In the evening, my dad tried to call. He spoke to the manager. Which that bastard claim he had to talk to me and that he would call me. It is 9:54pm the next. He never called !! I also called corporate today. The lady said the corporate lady before her never filed a claim about my incident. Which this one did file one for me. She also tried to call Lowe's installation. No answer!! How the hell is Porterville's Lowe's getting away with robbery?! read more

Looking for a tool so I asked male clerk for what I thought I needed after waiting for him to finish with another customer he stays in area but doesn't come to help me. I then approached him and he reluctantly tried to answer my questions. I told him to show me so we walked over to tool area and he still wasn't understanding so we walked over to appliance so I could show him what exactly I was talking about. He looked and then said he would be right back and 10 min later as I waited and watched 2 other clerks stand around having conversation with others and not one asking me if they could help then FINALLY a clerk came and asked if I had been helped and I told him that the white haired older gentleman that was helping me left and never returned and then he stepped in and helped me with what I needed. For the most part this was horrible Customer service until I got to the 2nd clerk 15 min after I entered the store read more

There is certain things here that you can't find at the hardware store across the street. The prices are a little more expensive than across the street but they have more stuff available in stock. The staff is friendly the place is clean and for the most part well stocked. read more

With so many products to chose from, you can easily find what you need. As far as this store is concerned. The store is always clean, organized, and well stocked. The staff is friendly and helpful, as well as well rounded in there knowledge of the department the are working. A great representation of the Lowe's brand. read more

I found the need to review this Lowes due to disappointment on the install of window treatments I purchased several months ago. I was satisfied with the associates who helped me with my purchases but the install has left me very dissatisfied. After several visits to my home I still have one set of verticals that do not work properly not to mention that this set came with a marker stain across the blinds. This set came from Levolor blinds and I'm sure that stain happened at the manufacturer. The last person to come to my home was Erin. When he left he said he would need to get a part to fix the blinds that weren't working and he took pictures of the stain. I have not heard from him since. I spent a significant amount of money on these blinds and expected much better service than this. Extremely disappointed and would go through a different t source if I could do it again. read more

The people working in here, don't pretend to know everything, but always seem to know the person to ask, when they are in need of an answer. Each person in their area seem to know right where everything is on the shelves. They also are quite friendly. Always nice to have the my Lowes, account for speedy transactions! read more

I went into Lowe's looking for a compression valve. After searching the plumbing department in vain, I went looking for a service rep. Finally I saw a group of five talking, so I went up to ask for help. Four went in different directions, so I asked the young lady who remained if she could help me. She told me to look in plumbing. That's it. I went to Weisenberger's Ace Hardware where I was greeted by a helpful rep who got me exactly what I needed in less than 30 seconds. Who needs Lowe's? read more

We recently bought a washer here and had the best experience. We had previously went to sears and had an absolutely horrible experience. Irvin in the appliance department here was amazing and so very patient with us. He was also very knowledgeable about their products. I would highly recommend this store and Irvin! read more

They almost screw up every time I have a special order. Usually damage, most especially appliances. However, they do reduce the price when they do. Their lumber sucks, and they're so inexperienced they don't even realize it. The only reason I continue to do business with them is that there's no other choice. Home Depot sucks as bad. read more

I usually love this lowes! the store is your standard one and is neatly organized. i've only had one bad experience- when i purchased a whole bag of stuff and it didn't make into my cart when i left... contacted them and they said they'd have to talk to their loss prevention team... in any event, they never got back to me. It was about $75 worth of crap! read more

Thank you Porterville Lowes for carrying Saltillo tiles ! You 've saved my remodel schedule twice! Andrew the specialist in flooring is professional and so willing to assist! read more

not happy with lowes here. i live in hollywood cal and my atm card was used to purchase 3 items 3 times in a role for a total of $175.00 does anyone at this location 226 miles away from my house ask for id when payments are made? i hope to get my money back asap specially now been close to the holidays.... read more

I chose Lowe's for a full kitchen remodel after their designer assured me that she would follow up daily with the contractors, that the project would go smoothly and quickly, and that I wouldn't have to do all of the GM work that I usually do when I put together projects with my own sources. She did a fantastic job of helping with the plan, the appliances, the countertop, the cabinets and all of the details that I would not have thought about in advance. However, she left before the project started and the contractors Lowe's had chosen were horrendous, continually creating problems. But Lowe's really means what they say when they say they are there to support the customer. They paid for all of the corrections, quickly, and treated me and my project with respect. The process wasn't as easy as I had hoped, but in the end I have a beautiful kitchen that was reasonably priced. If you think you want to go with Lowe's installers, do your homework and get recommendations for whom they suggest, first. Then, communicate regularly with your contact at Lowe's. Brittney and Joe were particularly helpful; and Chris, Jaime, and Liz also offered support. The Lowe's team really wants what is best for us and will go out of their way to take care of you. Thank you! read more