I must admit. I was very frustrated while shopping for some cleaning products this weekend. I could…read morenot get a mop down that I needed. So I walked around the store looking for an associate to help. No one made eye contact and no one asked to help me. I was planning to bail but I decided that I would explain what happened to the manager. The manager that responded was named Hector. When I explained what happened he personally took me to the product and assisted in helping me. He listened to my experience, he apologized, gave me 50% off my items and a free floor cleaner of my choosing! By the time I went to check out his impeccable customer service deescalated my anger and frustration. This is what customer service is all about! Give this man a medal, he knows how to turn a negative into a positive! Thank you Hector!

I had a very good experience shopping in Home Depot this evening. I brought in a couple of pieces…read moreof old fencing that I needed to match up for replacement. I didn't know what kind of wood I was dealing with and I knew I was going to need to have them cut it for me there in the store. I had a young man named Alex help me. He was very knowledgeable and very helpful. He went above and beyond what I expected. He dug through the pile of available lumber to find the best pieces for my project. He then proceeded to measure and cut the wood that I purchased in the sizes that I needed. I was very impressed by the work ethic of this young man. Thank you very much Alex.

I tried ordering a refrigerator on the app and could not so had to cone in which is always…read morefrustrating because they have so many employees but nobody can ever help you because they are working in the aisles or today two women talking at the check out and could not be bothered with a customer obviously ugh. I was there for an hour asked four employees in different locations saying i want to purchase a refrigerator and the older guy who has one red eye who told me no he does not work that area when i first asked an hour later after being asked by the front asked me if I needed help and i told him you already told me you were not going to help me so I am going to Home Depot and I did and within fifteen minutes had one ordered online and its coming soon! Another sale lost because of Lowes mismanagement of the appliance department.

Today at 5:00 PM at the Porterville Lowe's I was treated Was such disrespect by a manager that was…read morecalled by the employees to help regarding a washer and dryer that we bought two months ago it was kept wrapped up until today and we realized that the conversion kit that they gave us for the gas dryer was the wrong one when we went in there. The employees were very nice trying to help, but when they called the top manager, they called her. She was just horrible. Said she wasn't going to help us. She didn't know what she was talking about said she could get a conversion kit and you can't then she said well I'm not giving you your money back and if I even allow you to bring them back, you have to bring the washer and dryer back yourself and they better look brand new or I'm not gonna do anything for you. The employees looked embarrassed and horrified and so were we I own care homes and I spend a lot of money there on appliances and really everything I really never cared for Home Depot And now I just don't know what to do but you need to know that she was absolutely horrible. This was at 5 o'clock today.

Walking into National Hardware Supply feels like stepping back in time in the best way. It's one of…read morethose rare, old school hardware stores where you're greeted by people who genuinely know their products and are happy to help you find whatever you need. In a world full of big box stores, places like this are becoming harder and harder to find unfortunately. I love that this store has been a part of the Pinedale community for decades. You can feel the history when you walk in and it's clear they've built their reputation on knowledge and carrying those hard to find parts that other stores never seem to have. It's so important to support local businesses, and this is one with real character. The staff is friendly, experienced, and never makes you feel rushed. National Hardware isn't just a hardware store - it's a piece of Fresno history, and I hope it stays around for many years to come.

I walked into National Hardware looking to purchase a double keyed dead bolt lock. Lisa said, let…read moreme look at it and said give her a few minutes and she would get the key to work again, as i walked the store to find that National hardware has so many different items and the guys and gals that work there know there stuff. This is my go to for Plumbing and electrical etc. Very knowledgeable staff. Thanks again.

My family and I have done business with them for years! However recently when purchasing $1500…read morewelder at the Porterville store, they originally stated that it had a warranty guaranteed for 3 years, however when the main part of the welder broke they stated that certain part only had a 90 day warranty. How are they going to say it's under warranty but never specify that parts of the welder are not under the same warranty??? I Do not recommend purchasing anything with a warranty they do not back up their warranty and/or clarify the warranty on parts!!!!