Went in early to buy an air conditioning unit. Everyone was helpful and nice, the people who directed me to the area i needed, the lady who helped me load the unit onto my cart, the cashier who rang me up and the man who helped me load it into my vehicle. I have never shopped at Lowe's before today but with this positive experience I will be a regular here now. Thanks for helping me and my dog stay cool this summer! read more

Coming in here more often since it's convenient to where we live, the staff is super helpful with any questions we've had or where to go to buy certain things. Items aren't always in stock but most of the time we are able to find what we need. read more

See all

Horrible customer service. Went with my dad to find a specific type of screw. An employee named Tom asked if we needed help and then proceeded to be incredibly rude and pretentious to my dad, despite my dad trying to be cooperative. read more

This review is long overdue! My husband, Bob & I have been going to this Lowes location for over 20 years, and finally decided it was time to write a review because we appreciate their fast, friendly, invaluable service and Marie. Recently, I had a list of items to purchase, and uncertain where to find them...An employee, Marie insisted on showing me where to locate them and also provided information on which products were best suited for my needs. I was very impressed that Marie was so knowledgeable and very patient, kind and is truly an asset to this store. Moreover, once Marie finished helping me, another employee said goodbye to her, and that's when I realized Marie was off her shift and yet, graciously helped me all that time. Hence, why I had to write this review.... However, whenever shopping there, employees are always helpful when needing to locate certain supplies, and when asked, provide tips for basic product use. This location is clean, fully stocked with every product imaginable for indoor and outdoor home maintenance. Thank you Lowes for a great team, service, products and a well run store! Please keep up the great service and we'll keep coming back for all our home improvement needs. read more

Buyer beware Lowe's does not give back the same form of payment that is made. If you use credit card, you get credit card return, if you spend cash you get cash if you spend a gift card, you get an in-store credit. In-store credit does not allow the consumer to use that money for online orders or for in-store pick up through the app.. Lowe's should issue the refund in the form that is paid as a consumer that typically orders things and does in-store pick up or curbside. This is an inconvenience and should be changed. After going round around with the customer service that really didn't seem to care the floor supervisor Pam told me that in-store credit and gift cards were essentially the same except they're not read more

You are the lowest form of company that I will ever ever deal with. I just paid off $415 that y'all told me that I paid off a long time ago. Like almost 3 years ago. Well, I paid off that amount now. I will never ever shop at Lowe's ever again. I will never give you another cent of my hard earned money ever. When you sit there and tell me that I close my account and that I had $415 left and you put it on my credit score. You are the lowest form of product that I ever want to come near. read more

Just some advice for anyone who's looking for assistance with HVAC or plumbing repairs. There is a gentleman named Ken who works these depart's at the RH store. He is friendly, knowledgeable, helpful, and most importantly patient with those of us who are not pro's but just DIY's hoping to save some $$$ read more

Lowe's really let me down. The employee that delivered my refrigerator refused to switch the door to the other side. He said that it wasn't his job and that I needed to schedule an appointment with someone else. When I finally called Lowe's I was told they couldn't help me because too much time had gone by, that I should have made the appointment within a month of the purchase. I told the representative that I had not been made aware of any time limit and that I had a 5-year extended warranty. She said the warranty didn't cover the "repair," but admitted that it had been the employee's duty to switch the door. She also admitted that I should have been made aware of their policy. So much for spending the extra money on a warranty. I wonder what else it doesn't cover. I told the representative how disappointed I was and how wrong they were. She apologized and said she hoped I would continue shopping at Lowe's. read more

I felt like I was being harassment by the employees and I don't think that's the right way to treat your customers

Pretty quick efficient service,this time around! Popped in for moss killer- highly recommended- hope it works and some grass patch - once again- hopefully that works! Quick in and out ! read more

I have been to all locations in Michigan and this location by far is 1. Least helpful 2.least friendly 3.will NOT work with you! Won't be back and am shocked management here is still employed! read more

We had purchased a lot of appliances in the past for our rental houses and things were great. Now we are trying to purchase a stovetop and oven for $3000 for our own house. On August 1 the installer came and installed the stovetop and it's too small. You can see the ceiling from underneath on the sides. They also didn't hook the electric part up correctly, didn't have all the equipment, and we had to give them electric tape and wire nuts, and it has been left open. Not very professional. I can't use it at all, am afraid to even set anything on it because it will break. It's turned off at the fuse box. They sent out another guy who was supposed to remeasure and he agreed that this is not safe, nor is it code, said he was going to fix it and got in his truck and left. That was August 15 and now it's the 25th and no phone call, nothing. I went to the store and told them I want my money back. They are trying to make me jump through hoops and we will see if the install company will call again like they promised. They used to be good, I don't know what happened. I still don't have a stovetop I can use. I am fuming. How long should I have to go with no stove and they have my $3000? I can't even set anything on there for fear of it breaking. The weight of the underside will also pull down on the bottom and break the glass without me touching it. That's what the last guy said before he got in his truck and left. The manager is trying to do something now but it's too little, too late. Two stars for they used to be good, but if they keep doing things like this they will put themselves out of business. They wanted me to email the pictures but I can't and they won't take them by text so I guess I will post them here. Oh well... ********************************************* It's September 2 and I had to get my money back and go elsewhere to purchase my appliances. Today Lowe's was supposed to come and take this cooktop and the guy who came out refused to even touch it so what do I do now?? They never return any calls, they don't care that I'm left like this. I want my money back and for them to take the cooktop like they were supposed to today. Do I have to go to court? This is so messed up. Don't get any doors either, the company they had (Elite) is going out of business and they can't find another company. There was another customer trying to get all the hardware so his doors can be installed and they just gave him a shoulder shrug and told him they didn't know what to tell him. That company installed some doors for me last year and did a fantastic job. I don't know what is going on over there. They need new management or something. I had to take away one of the two stars because they have taken my money and I'm dealing with this still. I have called them 14 times up to now and it's a waste of my time. read more

See all

Employees are friendly and helpful, and the selection and price of merchandise is competitive. I like the 5% discount when you use their credit card. read more

We ordered a dryer from them including installation. We were told they couldn't install because the gas line was loose and we needed to have a plumber come out and secure it. We called a plumber to the tune of $125 and were told there is nothing wrong with the gas line. It's connected to a hard pipe and the small amount of movement is fine. Lowe's is refusing to install and refusing to reimburse our $125. They obviously don't know what they are doing. I will NEVER shop at Lowe's again and I will tell every person I know about our experience! read more

I tried to return 10 items today and one of the items was not on the receipt. I asked if I could have store credit to get that item that I needed and the cashier said rudely said no we changed our policy and we will no longer do that. In the 13 years I have been shopping at that store I've never had an issue with this. I asked to speak to a manager for help. I saw that cashier have a conversation with one of the other people behind the counter, then the person approached me and said that they are not going to return the item. She did this without me even saying anything to her. After looking at her name badge, I realized that she wasn't a manager she was one of the other cashiers. I told her that I requested to speak to a manager, not another cashier. The original cashier went in the back office and came out several minutes later with the manage Joe. He seemed irritated out of the gates and without even hearing anything I had to say told me that they changed the return policy two weeks ago and there's nothing he can do. I explained to him that I purchased the item longer than 2 weeks ago so how can you apply the policy change now. He said that they've had the policy change posted on boards behind the return center for a longer period of time. I told him that might be so, but you don't have those boards posted at the checkout line, you just have them at the return center. He said that the system will not allow him to do anything. At that point I explained that I was just trying to exchange these $8 dollar tray liners for ones that actually fit the tray. I brought the manager down the paint isle and demonstrated how the liners do not fit the trays they are selling. The manager said, "Well I'm not a painter, I don't know what that means." I told him that I've been a customer at that store for 13 years and I showed him my receipt that had over $432 of purchases. I told him that I've been a consistent customer for a long time, is there a way you can just exchange the paint tray liners for the ones that fit the tray. He looked at me and said there's nothing I'm gonna do for you. As I'm walking away, Joe, the manager sarcastically told me to have a nice day. I took the item to a different Lowe's location and they exchanged the item without issue. It's frustrating as a customer when you've shopped at a store for so long and they make zero effort to help me with my needs. The manager already made a decision on what he was going to do before he came out of his office. read more

The people here are really helpful. They usually have everything we need. There was an occasion that they didn't and it was a simple trip to the Pro Desk and they ordered it no problem. We have been here almost every single day of the week. We've purchased washer and dryers from here and when the washer went array, it was so EASY to have them send someone out to fix it. read more

Lowe's Home Improvement - Hardware Stores Near Me - Rochester Hills, Michigan

See all

I came to Lowe's to get a craftsman socket set and and drill bit set I saw on their website on sale. And everything went good I bought it and the employees were great but when I got home I opened up the socket set and I had all the wrenches missing and I had my Ratchets swapped with Stanley ones and I had sockets missing and their were some used ones. I was baffled because I had bought it new and so i drove back to Lowe's and straight to returns. The lady's their were very nice and helpful I got to exchange the socket set for the same one and when I requested to have it opened they opened it and checked it with me that everything was their in the new one. Now one major flaw in their returns is that they didn't even check it when I returned it and so that makes me think that when people return things they don't check it at all and just put it on the shelf to sell again without being checked so that's unfortunate. Other than that great employees but shitty quality control and inventory. read more

Lowe's Home Improvement - This is how a complete set is suppose to look - Hardware Stores Near Me - Rochester Hills, Michigan

See all

The staff here always go above and beyond to help me find what I'm looking for, even if they need to direct me to another store not affiliated with Lowe's. I really appreciate that. I also appreciate the more up to date selection. I find the products at other home improvement stores look dated. This is especially true for tile and lighting. As for special orders, I did have an issue when I ordered a hot tub. Lowe's was honest about their part in the failure, apologized and got everything sorted out as soon as they could. It's hard not to like people who say they messed up and that they are really sorry. Pro tip, save those receipts for your plants, trees and shrubs. They definitely honor that one year warranty, which was great to have after the last deep freeze took out half of my new rose bushes. read more

The Worst!!!!! Purchased tile and grout ... and product delivered to my home. however they delivered the WRONG color grout and apparently it was my fault because I did not read the grout bag to ensure that Lowe's did not make an error on my order!! The installers had no idea it was the wrong color grout .. and the grout was installed.. upon seeing the white/chalk color grout with my charcoal color tile - it should have been a dark grout..that I selected at time of purchase .. Lowe's employee entered in the incorrect color of grout when placing order into computer.. period. I am $7,000 into a new floor .. That is WRONG!!! Lowe's not taking responsibility.. The worst.. will never ever return to Lowe's!!!!!! read more

I just want to say "thank you" to Yvonne that was working in the lighting department. She made my stop at Lowe's well worth it. She was kind- enthusiastic- knowledgeable- and funny! She gave me a lot of great tips for lighting in my new home! She deserves to be recognized because we need more people like Yvonne and her awesome personality in this world! Thank you Yvonne! read more

Still the same lame store. Each self-checkout still has a hand written note on it and there is still tape on the floor. Covid started almost a year ago, maybe clean up the process a little. The green haired girl is a total douchebag, trying to give me a hard time about returns. She should not be in customer service. I wish all the Lowes near me weren't trash. I'm going to start spending the extra five minutes driving to Home Depot. They actually wipe down the self checkout between customers. read more

The most disgusting and unethical team I have ever worked with in my entire life. I ordered a fridge from Lowe's, you know a pretty standard one. After 6 weeks, I was so excited (after not having a freezer because it broke!!!)! Delivery day FINALLY came! I got a call about 2 hours before install time , so I was super stoked and quickly left work as I took a half day vacation for the install. Disaster strikes! The 2 guys show up for install and must really not enjoy their jobs, they were very short with conversation. They came into the house and starting taking apart my existing fridge before stating to me that they would not remove the fridge because it was "attached to the wall." The fridge was not. Then they stated that they would not remove a sub zero fridge. I called the manager at the store and she said they did not remove sub zero fridges.... Ok, but no where in their T&Cs does it state anything remotely close to that. So, I called Lowe's customer service.... they agreed not removing a specific brand name was absolutely absurd. The two guys were extremely rude, condescending, and told me they would just leave the new fridge in the garage..... what can I do with a fridge in the garage? They told me they didnt have time to deal with me because they had other deliveries to make. After they said some colorful choice words (yelp wouldn't let me post if I repeated them), and then they slammed my door as they walked out, I saw them on my security system leaving.... So, I still do not have a fridge and no resolution for my money that I spent 8 weeks ago (now). I'd go to their competitor, but their price went up by $700 for something similar... I hope that Lowe's come up with a reasonable resolution considering the horrible experience AND the fact that the price of the fridge went up by $500 since I originally paid for it..... Still no resolution. They scheduled delivery only to not show. I called an hour after the delivery time to see what the deal was. The lady said "it should be delivered between 10-12," I responded with "yes, that was supposed to be true but it is now 12:45." The store called me back after multiple transfers..... they had no plans on delivering that day. Keep in mind they requested us to take day #4 off to get a fridge and we have spent no less than 4 hours on the phone trying to figure out what to. read more

Hey Lowe's got to give a shout out, kudos and a huge thank you to your delivery team. We just got our new freezer/fridge delivered as scheduled and I can't say enough about the delivery guys Kurt Spears and Matt. Great attitude and very careful going down our stairs, respectful of our property and all around great guys. Give them a raise or at the very least an atta boy! read more

Looking at dishwashers and not a sales person in site. Suddenly there is a group of people looking at them too! One lady pulls out of her tote bag a bowl to see if it fits in one of the dishwashers. This store has hand sanitizer by the front doors. Need to have them where customers touch the appliances. read more

Your representative, Tim, went out of his way to tell me "NO" when I asked if they had a certain spray can primer in-stock. When I proceeded to point out it was right infront of him, he let me know not to "F'ing lecture him"... you guys are outstanding. Ron the manager was unsurprisingly indifferent. read more

So, my mom just bought a house in March, and needed to get a bunch of different stuff for it. She was in the market for several items, such as a fridge, washer, dryer a bathroom vanity and several other items as well. After shopping around at a few other stores, we ended up here. Believe it or not, this was probably the best experience out of all the big box stores that we went to. For starters, we bundled all the appliances and saved a bunch of money. Free delivery, discounts, coupons and great customer service seems to have won us over. Overall, the entire purchase process was simple, easy and really good. There were a few glitches along the way, but nothing horrible. What we noticed here is that the staff really took the time to help us out, and seemed to be way more knowledgeable then the people at Home Depot. I have no problems with home depot, but we always stuck out when we were there. Not here at Lowes! My mom also got a Lowes card that keeps track of her purchases. This really helps with the appliances, and even the small ticket items so no one forgets. I still shop at other stores, but let me tell you, we had such success here with everything that we bought big and small, I don't know that I would really go anywhere else for items like that. We also found that the service here was far greater then other places around. No BS, no upselling, no drama when checking out. Very smooth process. read more

The staff was so kind and helpful! We had a frustrating experience at the clinton twp lowes store, and the staff and wonderful manager made it right. They understood why we were upset and turned a horrible experience to a great one. Thank you to Celine at customer service and the manager on staff. We will be coming to this store from now on. read more

avoid appliances !!!!! used the website to find a fridge. after getting to store couldn't get connected to show model. sales had difficulty but found it. wrote me up only to have computer crash. redoing everything the wrong fridge was delivered. when discovered I approached the sales staff at store and the associate was kind enough to explain the 30 step procedure to correct the store,s mistakes. I agreed, but first I will stop payment. the sales person then thought he could help. The solution: buy the correct one a second time & youll get a credit when the wrong one pick up. fishy but I did it. end result my delivery set for when every they can get to it. wrong side by side fridge in middle of my kitchen 12-24 / 12-? merry Christmas fron lowes read more

Do not buy your exterior doors from Lowe's! Especially Milliken Brands. Lowe's nor Milliken stand behind their products. They are a cheap and inferior product. DO NOT WASTE YOUR MONEY!!!!!!!! The millworks department is like a three ring circus. They never answer the phone or call you back. read more

DO NOT HIRE THEM FOR INSTALLATION SERVICES!!! we hired Lowe's to do a kitchen remodel and new hardwood flooring. Let's start with flooring: 1. The contractors they hired showed up to my house high in god knows what, LATE and then proceeded to listen to the most AWFUL medley of godsmack, three days grace etc. at FULL VOLUME for hours. 2. They left bottles of piss in my driveway, garbage from another job for DAYS and cigarettes all over my porch, deck and front yard. 3. The younger man came to finish work they didn't do (weeks later if I might add) and didn't knock or let us know he was here, he just walked into my house (I had only woken up because my dogs were freaking out over an intruder). 4. We paid to have our toilet installed and they haven't installed it Kitchen: Cabinets were delivered 3 weeks ago and the PII never came to inspect them, and they just set an installation date (after calling him 5+ times with no follow up). The lack of professionalism is absolutely disgusting and I expected more for the higher price tag. read more

See all

I came into Lowes this morning for a few odds and ends. When I checked out I showed the cashier, Kathy my military ID for the 10% discount. She thanked me for my service & said that the military deserves more than just 10%. She started tearing up and then squeezed my arm and said 'thank you' again. Kathy was so sweet, nice, genuine, and extremely thankful for our military. She even had me in tears by Her gratitude!! She truly made my whole day & I wish there were more people like her who feel that way about our military & the men & women serving, or have served this country. Kathy.... thank you! What you said to me at your register meant more to me than you can imagine!!!!!!!! And it's something that won't be forgotten!!! read more

This is my go-to place since I haven't set foot inside a Home Depot since 2018. (Which I did leave a bad review and truly hope they enjoy screwing people over for a few bucks.) It's well organized, well lit, clean and the employees are actually polite and helpful. Had to warranty something the other day, which I absolutely dread but one of their "rock-star" employees made the process simple, quick and painless. read more

I decided to try the local Lowe's out this morning after several years of purchasing at Home Depot. The store set up is almost identical to HD; however, the staff were not nearly as approachable. I spoke to three separate employees and not one of them greeted me with a smile nor did they go out of their way to find what I needed. I will not return, mostly because they no longer offer veteran's discounts. As I was checking out, the cashier looked at my driver's license, which clearly indicated my veteran's status and said they no longer offer discounts to veteran's... only active duty military. The manager went on to say that Lowe's does something for veteran's 4 times a year. I responded with letting him know that while serving, I protected his freedom with my life 365 days a year and his idiotic rationale for not offering me a measly 10% discount felt like a slap in the face. Veterans make up about 1.3 percent of the US population. This simple discount is a small price to pay for good public relations. I have spent in the neighborhood of $30,000 in home improvement over the past 20+ years and It amazes me how corporations can be so "penny wise and pound foolish". read more

Thank you to this store for such great customer service. I will always go back to this store. Angie in cabinetry was awesome in helping me select my cabinets and she did the whole design for my kitchen and wet bar. David and Greg in appliances helped me choose the best appliances for my kitchen and needs. Ken and Steve in shower doors searched for the best shower doors for my space. Devin in customer service who helped take care of my Lowe's credit. Thank you all!! read more

Brea is a extremely rude employee. I was in the store and I had to ask another store member for her name because she refused to give it to me and covered up her name tag. She was mocking an Indian man and making fun of his accent. Apparently she has been working at the store for years and after talking to some of the other store employees they said that this is how she always is. An extremely rude person but nothing is done about it. She discriminates against other people and knows she can get away with it. Shame on you Lowes! read more

Never order an appliance from here. Four attempts to get washer/dryer to my house. Delivered the wrong item, then delivered broken items, then never showed up. Issued refund without telling me after I scheduled another delivery. Lowes now does not do their own deliveries. Lowe's and the contracted delivery company(JB Hunt) will just point fingers at each other. How much work do I have to miss to get a functional washer/dryer Lowe's? No exaggeration, the worst customer service experience of my life. I am still on hold now... read more

I had the absolute best customer service experience this morning at Lowe's in Rochester Hills. I greatly appreciate the extra effort put forth by two employees; a lady and a man. I wish I had gotten their names. They both went above and beyond to help me disassemble my key fob (not an easy task) and figure out what type of battery I needed. The man even walked out to the parking lot with me to be sure the new battery worked. Very kind, helpful employees. Much gratitude! :) read more

Super bad service outside today In fact the woman said she thought it was too early to get a tree as we bought ours Zero help putting it on the car yet at Home Depot a stack of seasonal help customer service was great When did Lowe's get so bad and Home Depot better? read more

Extremely frustrating at how lazy the employees are in this store. I had a question, got the attention of someone and they just walked away to the next aisle and started BS-Ing with another employee about the up coming Super Bowl game. This is the third time I have dealt with their indifference to me as a customer. I will not step in this store again, I will go to Home Depot out of my way just to skip this place. read more

LOUSY POLICY REGARDING PRICE ADJUSTMENTS: The item that I just bought 2 weeks ago is more than $20 cheaper in this week's ad, so I went into a Lowe's website chat to get a price adjustment - then tried calling their customer service. I was told the same thing - that I must bring the item back to the store and return it - then repurchase it (within 30 days)! What? This is their policy regardless what you have bought. Doesn't matter how much it weighs - how big it is - how impossible it is, if you want a price adjustment this is your only option! read more