Okay- so I just went to my local Lowe's. I am a consistent customer and I was very disappointed. Only ONE person working in the WHOLE garden department. ( she is an elderly woman who is always so nice!) Scanners weren't working and the drive thru was CLOSED. Closed at 11:30 on a Saturday. What is the manager thinking??! Lowes get on it and respect your employees! Shameful. read more

I usually like Lowe's Home Improvement...I will only address my specific issue. I'm installing 3 Exterior Spigots, Faucets, Bibs (depending on your background...LOL) and need some very specific SharkBite Fittings to tap into a Bathroom and a Kitchen. I'm replacing some other valves and setting up to allow for Hot Water to blend in when desired for Dog Baths, Car Wash, etc.) I went to Isle 46(?) and started looking for the items - the entire section was chaos. Some bins had the wrong items in them, some had a mixture of right and wrong, and several didn't have anything in them at all. I've seen enough Employees standing around (and worked in my Family's Country Store) to know that it's always a good time to "Check and Re-sort Inventory." After 20 minutes of frustration, I left without purchasing anything. The SharkBite Pieces at the Home Depot in Dawsonville were easy to find, well-stocked, and properly, sorted. I happily bought $300 worth to complete my work. read more

Lowe's Home Improvement - Hardware Stores Near Me - Suwanee, Georgia

I like Lowe's for home items. A good selection and well organized store which rivals its main competitor Home Depot in price. Where it does better is on the ever changing sales. Sales people will answer your questions with a smile and direct you to a location in the store for what you are searching for. We are due for a new lawn mower this year and there is a great selection of battery and gas powered models. Personally, I prefer Lowe's to home depot read more

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Victor was amazingly helpful. I did not know how to fix my patio water problem and Victor stayed with me and showed me exactly what I needed and what to do. Thank you Victor. read more

I asked employee how to use a product and he tells me to read the directions, instead of helping!

Lowe's delivery services gets an F, Lowe's in Suwannee gets an A. I bought a dryer and had it delivered. Apparently the delivery services could not deliver it several times because each one was damaged and the last time they didn't even bother showing up. I went to Lowes in Suwannee and the manager and customer service rep were very sympathetic and helpful after I explained the situation. Lowes delivered it from the Suwannee location and everything was great. Hopefully I can have other items delivered directly from Suwannee and avoid Delivery Services. read more

This is a larger than normal Lowes. Massive store. However every time we go in they only have self checkout open. Today there are 3 ladies working at customer service with no customers, while 10 people wait in line for self checkout. I do not get paid to work here, and they expect me to scan and bag more items than will fit on their tiny checkout area. Unreal. read more

On 7/24/2022 at about 5:05pm, I was walking through the store looking for liquid graphite and a couple of door weatherstrips and I was passed by an African-American lady and someone named Brian. I asked for help with the weatherstripping and Brian said "yes, that's on 17. " When I asked about the graphite, she very rudely said "come on Brian, we have to keep walking." I told them I haven't been in the store in years as no one ever helps. They didn't care and kept walking. On my way out and going to Home Depot, I voiced my displeasure towards her while she was behind the customer service counter. Didn't even look up. That's just unacceptable for customer service folks, and she was training Brian. Great job. I'm sure he'll fit right in. I'll never return to the store again and maybe never go back in another Lowe's store as I ALWAYS have problems getting help there. Home Depot is 3 miles out of my way, but I'll head over there as they've never been rude to me and there's always plenty of people willing to help, unlike the CS manager and Brian. read more

OMG, Sales Associate,Melanie, was amazing ! She went over and beyond ! I appreciate her SO MUCH! I waited forever for someone to help me or even acknowledge me to help me find the product. Melanie didn't work in the department I needed the product from , but she helped me anyway . I usually go to Home Depot, but Lowes had the product I needed. She is an employee who truly cares! Thank you, Melanie ! read more

Lowe's Home Improvement - Hardware Stores Near Me - Suwanee, Georgia

"Dave" the store manager at the Buford store location was horrible to deal with. I bought a pallet of laminate flooring to do a job. Turns out 5 boxes were a different color flooring. After going round and round with him, he finally said he would return it but would only give me the lesser cost of the flooring because it was a different flooring that wasn't as much. I have a receipt which shows what I paid and he refused to refund my money. The second I questioned him he said have a nice day. I was shocked!!! He then asked me to leave the store. I have never had anything like this happen to me. I spend millions of dollars on building supplies as I am a builder. This is a great reminder of why I love Home Depot so much. Maybe if Dave sobered up and shaved he would feel better about showing up to work. The stinch of day old alcohol on Dave was nasty. Growing up to an alcoholic, this smell of alcohol brought back some unwanted memories. Shame on Lowe's for not taking care of customers. read more

Lowe's Home Improvement - Hardware Stores Near Me - Suwanee, Georgia

Dear Lowe's management every time I see a lumber associate they never are willing to cut my wood expect Brandon he's is outstanding and had a good smile. He's always going out of his way and is super nice 5 stars for him and 1 star for everyone else read more

It's home depot...tools, supplies, gardening, appliances..you name it, they got it..of its for your home this is.. read more

Lowe's Home Improvement - Lowes - Hardware Stores Near Me - Suwanee, Georgia

I wouldn't even give them one star.. They fail to recognize US military discounts and identification cards when presented for the military discount. Instead, you MUST register to be on their junk mail list and are forced to join the gambit of folks who rather have their privacy from big business by NOT being on these mass lists. Their service is terrible, you cannot find anyone to help. The individual who denied the military discount is TIM at the Lowe's store in Suwanee, Ga on Lawrenceville- Suwanee Road to be exact, Georgia. Their competitor (Home Depot) had no problem making a sale while honoring the military ID without a fuss.. read more

Horrible service! I bought brown mulch at Low's on Lawrenceville-Suwanee rd. The guy just threw a mulch bag with full of water in to the back of my minivan without any hesitations. So careless and unconsidered. I immediately asked him took it out but too late. All the dirty brown water running down to my carpets. If he would considered, it would not cause stain my carpet. While I'm typing right now, I'm calling the manager of this store. They put me on hold for 30 minutes and said the manager is not answering the phone call right now. What is wrong with people? Absolutely the worst customer service. read more

I am boycotting Lows due to their policy change of not allowing product returns with no receipts for store credit. I will encourage my Family, Friends and acquaintances to do the same until Low's revises this policy. I understand that Lows made this policy due to the risk of the dishonest people stealing products and returning them for cash but for those of us that are honest this is not acceptable! read more

If I could give no STARS I would this is the worst place it took them 4 weeks to measure for blinds then I was told the guy submitted two measurements with incorrect numbers so he had to come again after waiting 4 weeks I'm told they aren't liable if they measured incorrectly! stay away from here the employees don't even want to work here they provide incorrect information back to home depot where They specialize in customer service. read more

This is an awesome Lowe's!! Today I was helped by outstanding manager Sean, in addition to sweet Kristina and Kat. I left so appreciative that they care!!! I've purchased several appliances here, also paint, hardware, and more; but the plant department is my favorite!! I love their in-store displays, that they're always well stocked and super friendly. If they don't have something they'll order it with guaranteed delivery. Lowes of Suwanee is Number 1!!! read more

Lowe's Home Improvement - Lowe's Store, Suwanee, Georgia - Hardware Stores Near Me - Suwanee, Georgia

Worst customer service and pro desk help. I actually had both the Pro desk and customer service hang up on me. We had a fence installed and due to the wrong materials ordered we have the old materials in our driveway. The people at the Pro desk are the most unhelpful and trying to get someone to pick up the materials is impossible. I would not even give this store a one. I would spend twice as much next time to put up a fence then go through them. read more

What horrible customer service. Not near enough registers open and no one could provide the military discount. Won't be coming back to this store again. read more

Customer service is weak, one star for the number of registers they have open with a person running the register. Also, one star for the one self service checkout line. The 2nd station has been broken for the last year. I started to drive the extra 10 minutes to the depot hardware store. Plenty of customer Arthur and plenty of registers. read more

I was in store#2908 this morning and it's the Wednesday before Christmas 2022. Mya My customer service representative, gave me the best customer service experience in my 50 years in business. She went above and beyond her duties to make sure that I received the products from the store that I came to pick up. Please give her a bonus and customer service award for a outstanding job. And she inspired me to take a look at buying Your company stock. I am also a investor, and getting ready to retire. So I look forward to being a stock owner in Lowes. Mya Thank you for your service. Sincerely Kevin Butler CEO of Miami Magnum Force2000 Entertainment read more

Rented a truck from them. Inside of truck was never cleaned and filthy. Steering wheel was even sticky. So much for proper COVID disinfecting policies! Truck had lots of previous damage, including a missing tail gate cover. Sharp metal edge caught my hand while unloading. The manager Tim offered no refund of any kind. Even stated that the truck wasn't like that when I got it. So I told them to check the cameras to prove them wrong...and they were. Seeking an attorney for personal injury and negligence. No follow up from anyone at Lowe's corporate or store. read more

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I was fortunate to receive great customer service from the Assistant Store Manager, Sean Freeman at the SuWanee Location Store #2908. As a frequent customer of Lowes, we made a purchase of Seasonal Christmas items that we never used. While we had the receipt and original packing of all the items, apparently the return policy stated that all returns must be made no later than December 26th. We were out of town and missed the return date . I called and spoke to Sean about the situation and he took immediate action to ensure we were satisfied. While he could not take back the items, he did apply proper credit for our next purchase. Thank you Sean! read more

Went there to get one specific item recently. I called before going, customer service confirmed item in stock- 13 of the item to be exact. Went there, walked around the store in the area the item should be and couldn't find it. Spoke with the cashier in the are and she told me "Im just a cashier and I should go to customer service". I went to customer service who re-confirmed to me that the item was in stock. I asked if someone could help me find it as I couldn't find it walking through the section. she called someone who I waited for 25 minutes and never showed up. The customer service lady told me " I should just try checking again or the item may just not be in stock." 1- you always should help the customer out and not leave them stranded 2- how are you going to tell me you have 13 in the system but none in the store? i went to another store and found the product I needed and got the customer service I think every customer deserves. I will avoid this Lowe's if this is how they treat their customers. read more

THE NEW PROTOTYPE! Of all the stores in my general area including Roswell, Alpharetta, Johns Creek and Cumming, this one is my favorite. Yes, it is in Suwanee but always worth the drive because they always have what I need. First of all, their restrooms are at the front of the store so you don't have to take that crazy hike to the rear, They are large and open so there are no doors in the way and they even have a unisex option available. They have a very nice selection of wall and floor tiles unlike my local stores. I was able to find my tool bucket here, (the last one) and a couple of highly rated wall sconces that were on clearance at 50% off. I scored the last two. Also in the lighting department, they are now carrying a great selection of recessed lighting that can be easily installed. You can get the level of light that you need from cool or warm to daylight bright, come with a cool night glow feature and can be easily dimmed. I'm going to install them in my bathroom, closet and laundry room for a much cleaner look. If you choose to use it in your bedroom, just make sure that it is IC rated and appropriate for damp areas. I have never purchased paint samples from Lowe's but I was able to get my SW paint at his location and avoided having to make an additional stop. All of the employees were very helpful with our various questions. If you are looking for that "hard to find" item or just want a nice, calm never overcrowded shopping experience, this is the place! read more

Lowe's Home Improvement - Get your own little tool bucket so that you don't have to borrow his. Super organized! - Hardware Stores Near Me - Suwanee, Georgia

I always find plants and flowers on clearance and I love it. This is one of the best Lowe's close to my are it's not overly crowded . I gave them 3 stars cause you couldn't find a single staff for fifteen minutes or so if you have any question so goodluck for that ! read more

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We hired Lowes to install windows. They were unable and then refused to refund our money. They are crooks.

Shunerial Myers is the person to work with on your next installation project. If she is off it worth coming back to see her. You will not only receive great customer service, but she keeps you updated through completion with her great installation team. I've had projects in other areas, but I met with her to get a better understanding of what's needed for my many projects. I've said she in the least be a trainer, if not a manager in that department making sure all have the same level of customer service and knowledge of the job. THANK YOU read more

Lowe's does a pretty good job, but the people they staff at the Customer Service desk never seem to know what anything is you ask for. They call multiple departments trying to find what you are looking for - try asking where to find wooden stakes and not laugh at the puzzled faces you get in return. The CS woman was very nice and tried to help, and ultimately after asking 3 or 4 people on the phone, she directed me to the complete opposite end of the store to lumber to find them. Once I got to lumber, I asked a man (sorry to stereotype) and he walked me right to them. Ultimately, I found something better to handle my needs, but it should not have taken me being in the store for 15 minutes to accomplish my task - educate your CS staff on where items are located and what things are. And if they don't know what something is, direct the customer to a more knowledgable person instead of making them stand around. read more

I have been going to this Lowes since they opened. I like Lowes better then Home Depot.....the employees seem to know more and are more helpful. HD used to be the gold standard but ever since Bob Nardelli was their CEO they haven't been the same. The store is always bright and clean. Returns are no hassle, even if you don't have your receipt. Get the Lowes card that keeps track of your purchases and returns are a breeze. I go there often as they have just about everything you need for your home. read more

This location gets stars for merchandise/inventory only. They usually have plenty of stock and I know I can get in and out with what I came for. This location also skews to the higher end on quality/brands for Lowe's. The store is very clean. Do not expect even a minimum level of customer service here. I have spent hundreds in this store and have never once been greeted or asked if I need help. I always SEE workers, I have just never talked to one. Lots of red vests standing around, talking to other red vests, etc. Lines for assisted checkout take forever, because all Lowe's shoppers have all day to stand in line? There are some items I can only get at Lowe's and that is my only reason to visit this store. For the majority of my home improvement purchases I will stick with HD. Even if it's harder to find what I need they always have someone to help me. read more

Lowe's rule #1 is communication is key. I purchased a washer & dryer 7/21, scheduled delivery for 7/30 because all the items weren't in stock. Today the third party delivery guys show up & day the pedestal were damaged & not loaded on the truck. So when was Lowe's going to tell me? I've received three calls from Lowe's about the delivery, never once did anyone say anything about damaged items. Called Lowe's this morning, after 30 minutes on hold, I final spoke to the delivery manager. The only thing he said was I'm sorry, we can reschedule for Thursday. What?! I'm off work today for the delivery. What about Saturday? No, now I'm two weeks without a washer & dryer. I should have paid more attention to the 2 1/2 stars they received on Yelp. Argh!! Customer Service is a lost skill. read more

On October 23, 2022, I placed an order for Schuler cabinets with Lowe's. Lowe's told me the order would be delivered and installed on January 20, 2023. It's now March 29, and the cabinets haven't been installed. A few days before January 20, Lowe's asked me to uninstall my kitchen sink, dishwasher, stove and oven for the cabinet installation. On January 20, there were several cabinets missing in the order, and they didn't install the ones they brought. They left them against a wall and left. Lowe's wouldn't give me any answers. They claimed they'd find out when the rest of the order would arrive. These 2 months, I've gotten nothing but disrespect. No word on when I'll receive my cabinets. A few weeks ago, I contacted Lowe's to cancel the order and ask for the totality of my money back. They said they'd charge a 20% restocking fee if I canceled but offered a 10% discount for the inconvenience. That offer was an insult. It doesn't make any sense that the cabinets are now over two months late, but Lowe's wants to charge me for their own idiocy, noncompliance and horrific customer service. I thought Lowe's was a serious company. Now I know they're nothing but a bunch of thieves. Additionally, after I removed my kitchen appliances for the cabinet installation, Lowe's promised to bring a kitchen sink, free of charge, we could use in the meantime. That sink took two months to be delivered after several attempts to contact them on my end by phone, email and in person. The day the sink was delivered, they tried to charge me $500 for it after saying it was free. At this point, I demand they return a significant percentage of the cost of the cabinets for the dire inconveniences my family has experienced and that they deliver and install the cabinets within the next few days. Otherwise, I want the totality of my money back - no restocking fee charged. They were noncompliant with the purchasing contract and don't deserve a single penny out of me. read more

This is my go to store for all my home improvement needs. We recently moved into a home in Duluth, completing a fairly large renovation project. There is a Home Depot within 2 miles of our house, however that location is pretty miserable. I placed an order, in store, for well over $4k in various materials and supplies. The customer service associate who assisted me went out of her way to make sure all of my needs were met. I took more than an hour of her time, all the while she was patient and professional. There was a bit of a hiccup with delivery, however the assistant store manager worked hard to ensure everything was taken care of properly. Every staff member I have interacted with at this location has been knowledgeable and very helpful through ought this project. read more

The soap dispenser in the men's bathroom is broken and there's a bottle of soap that who knows how many people have touched on the counter. It's a joke this wasn't fixed immediately in the current situation read more

Lowe's is an absolute disappointment. I don't think I have ever taken the time to leave a bad review but here it is! And to top it off, Lowe's corporate office is just as useless! read more

Why is it so hard to talk to someone on the phone??? Been on the phone for 40mins (as I am writing this) wanting to talk someone at delivery and constantly transferring to every department. Worst customer experience ever. read more

Holy poor service Batman! Ever since moving to Suwanee, we have tried to have a pleasant experience at THIS Lowes location - not so much. Each time we think "Hey, they are the closest Lowes, let's give it a try" we end up having a less than pleasurable experience. Appliances - there is a stove we were interested in. Online showed 3 in stock but they didn't have one out on the floor. Wonder why this item isn't selling? Patio furniture -repeat story. Today, however was the last straw. Went to purchase some blinds. Needed them cut and there wasn't a trained person there to cut them. It was early, so no biggie, we will come back. We come back later after confirming there are trained people there to cut blinds just to meet Phil. Phil is a piece of work. We tell him we need to cut them to 34.5" (we already bought before, so we know this is accurate.) he delights in "educating" my husband and I as so why we are wrong and needed 34". So, ok. He then says "what sale are you referring to" again, in a condescending manner to which I point to a sign a couple feet from his face. I walk off and he has the nerve to ask someone if they are really on sale. Really Phil? The sign could not be more specific. So, we proceed to check out and I ask the lady if they ring up on sake after she scanned the blinds and she says "no, just the cabinets are on sale". What??? Am I in some kind of home improvement twilight zone?? What kind of register system doesn't show the regular price compared to sale price? Ugh!!!! I didn't notice the regular price to know if that was the sale price and the less than informed cashiers had no clue. We haven't tried the blinds yet - they better fit, Phil!!! read more

I like Lowes, but this one is only average. The associates are not very helpful, very slow and sometimes rude. The only reason we keep going back to this store is other lowes are too far away. read more

Terrible customer service. Website shows items in stock that are not, calls promised to be returned never are, problems take forever to get solved and require multiple phone calls and escalations to management. Do not buy from this location - they are the worst. read more