I usually only go to this location for the garden center. We really appreciate the summer sales on mulch, and the fast in and out of going through checkout and then having the folks load the mulch into our car. Always a great experience! read more

Purchased 4 of the low maintenance Zinnia's at their garden center. I have been unable to review the products I purchased June 7, 2026 on the app and website. Therefore, I am doing it this way. They did not perform well. 3 of the 4 are in terrible shape and one died. We followed the plant care instructions precisely, too. Very disappointed because we have always been happy shopping at Lowe's garden center. read more

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A very rude worker named Wesley made comments about my dead grandma when I asked for help

Every time I go here I get great service. I was a bit frustrated my previous Survey expired before I could leave feedback. I want to acknowledge 3 employees I always run into at this location and they go ABOVE AND BEYOND!! The wonderful lady in the glasses in the Flooring area. I'm ashamed I cannot remember her name, but she has help my Wife and I with our Stair project and recently our Porcelain flooring project we are getting ready to start. So much knowledge and a great asset to Lowes! Nick from Lumber! This guy has always been an extreme help no matter what department I needed assistance in, I always et a huge smile when I see Nick in the Aisle because I know he's got the answers or will take the time to help me find it! Lastly Eric from Lawn and Gardening (I think that's the departments name). Another great asset who takes the time to help out throughout that entire store. I spent lots on Riding Mower, Snow Blower, Pressure washer and so much more and he's always provided the Pro's and Cons on each item I have been interested in. This is our go to Home improvement store! Thanks Lowes Team. read more

Extremely well educated and super helpful Walked me through the store to ensure I had everything I needed

Nobody wants to help get things. I spent over $700 on a dishwasher and 3 weeks later still don't have it. Won't ever be shopping here again. Management offered little to no help, just called to cancel the order and was told it would be 7-10 days. 7-10 days to cancel something I never received? They just want your money! read more

Very poor customer service. We bought two trees from the Garden Center at Lowes in White Lake, MI and they had nothing to wrap the trees with so they could be transported. The employees just stand around and talk instead of checking people out, and act like it is an inconvenience to actually help you. Take your money to Bordines. They will actually wrap the trees you purchase in burlap, load the trees and treat you with respect and courtesy. read more

There are many home improvement stores that are pretty equidistant to my home. I always find myself at the White Lake Lowe's before anywhere else though. It doesn't seem quite as crowded and the staff here is super kind and helpful. The store is easy to navigate and most of the time I end up not having to go anywhere else for what I am looking for! read more

they do not honor lifetime warranty on kobalt tools !!! so i called the kobalt phone number and get the same runaround on the phone ! no warranty on kobalt tools !!! never again ! too many places sell tools and honor there warranties ! menards , harbour freight , home depot , tractor supply ect , ect , ect !!!! they thought i had a lot of balls to come in there and ask for a replacement of a lifetime warranty tool !!! they were absolutely offended that i would do such a thing . they lost my business, never again ! read more

3 weeks ago I ordered a refrigerator from the Lowe's in White Lake, my sell person assured me that they would set my refrigerator up hook it up and they would take my old refrigerator and put it in my garage. Yesterday I had one of the most rudest delivery person at my house he refused to hook up my refrigerator they dropped the new refrigerator in the middle of my kitchen and left and I kept saying well the young lady I talked to said that you guys would do this he start yelling at me telling me that he doesn't work for Lowe's and he's not doing it I would never never use this delivery company ever again very disappointed I have two non-working refrigerators now in my kitchen I don't know what to do read more

Two associates approached and asked if I needed assistance within my first 20 minutes in the store, which is greatly appreciated! I didn't have to wait too long at the paint desk for the associate there, also much appreciated. This is not my first time in this Lowe's, and not the first time I've experienced attentive and helpful service, so it's about time I leave this review :) Masks, physical distancing, and sanitized carts during pandemic. read more

BAD CUSTOMER SERVICE I came to sign a contract for a carpet purchase of $1,000. Andrea was getting the contract together but she kept saying she isn't familiar with this contract, it was not her department. She handed me the signature page only of a 13 page contract. I asked if I could see the rest of the contract and she became aggressive and irate. She grabbed the rest of the contract and slammed her fists on the table telling me I wasn't going to read all of this. I told her I just want to go over it and she aggressively pushed the contract towards me. To spend so much money at a Lowes, White Lake and be treated horrible is beyond me. Andrea = Bad read more

Had a chainlink and privacy fence installed. Installation was okay, took longer than I was promised but they did get out before the snow fell. My low stars come from the return process. I was under the impression the excess material that wasn't used would be refunded to me. Today I was told that basically I ate the cost on 5 4x4's, couple 2x4, 2 metal posts and some dog ear fencing. The concrete was ruined because it took them over 2 weeks to pick up, but not worried about that, but the lumber is expensive, if I knew that I would of kept everything thing for future projects. Very disappointed. Going to back to Home Depot. read more

We special ordered vinyl fencing on August 2, 2022 and it was due to arrive August 17, 2022. We were pleased when we were notified that it arrived 2 days early! Due to it being a large order, we had to make 2 trips to get the fencing home in our pick up truck. Had a WONDERFUL fulfillment associate (Brian) help us with checking the product before we took it and he helped us to load the fencing onto our truck. Great experience with the White Lake, MI location. read more

My wife and I recently bought a house and we were looking to build a couple of benches that we could turn into a breakfast nook. We haven't ever done a project like this and we had a plan but we were first timers so we were a little unsure of ourselves. Scott in lumber came to the rescue! He helped us pick out all of the wood that we would need for the project and even cut it for us which was amazing!! It really felt like he was there to support and guide us through the process! Scott is definitely a treasure for this Lowe's and helped us build the perfect sturdy bench! Thank you so much for your help Scott, we'll be back! read more

Lowe's Home Improvement - Bench - Hardware Stores Near Me - White Lake, Michigan

The customer service was awful. I was told to hold so I waited for 50 minutes and then they hanged up. Two times

This place is weird. It is not laid out like either of the Lowe's in my town. They had trouble processing my Lowe's card at the checkout. They couldn't tell me why. When I checked my account later, it was fine. A real puzzler... During my visit there I had a old dude practically run into me and my aged mom. He was trying to get to something and just brushed by us without an "excuse me" or anything. Just rude. The sales associates at the paint counter, were very attentive and friendly. Yet, I witnessed another jackwad customer approach the counter with a plastic jug of deck cleaner (or some non-paint item) and demand that the lady put it in the paint shaker machine so he "wouldn't have to stir it with a stick". She wisely told him no. He acted like this was unreasonable. I don't imagine he would have stuck around to help clean up the mess it would have caused to this very expensive machine when the jug burst open. Finally, the M-59 location just doesn't seem like a terrifically safe place for my mom to go by herself. I advise anyone to take care on the roads and in the parking lots along this busy road. read more

Love this place! Supportive, helpful, great items, great deals, and people are great. Wanted to post this pic I took a few months ago! read more

Lowe's Home Improvement - Hardware Stores Near Me - White Lake, Michigan

I'm conflicted as to how this review should begin. My wife and I have compared several contractors to build a shadow box fence for our property. The fence would cover the back of our property and angle up along our property line, creating a privacy corner. May 11th our materials were delivered. The salesperson (up to that point) was responsive and seemed to be on it. The contractors came out a few days later to put the fence up but told us they couldn't bc they did not have enough room to erect the fence. After brainstorming we agreed that panels would be put up, preassembled, and installed by the beginning of June. It is now June 21 and our sales person hasn't returned our calls, texts, etc. It's disappointing because we have two little ones in our home, and two teens who are unable to enjoy their backyard. Oh did I mention the entire project was paid in advance? Also, the salesperson miscalculated our footage so we have still pay for the additional 20 feet of panel. That would be no problem however, he hasn't given a call back, text, email to show a price difference at all. I appreciated the friendliness of everyone involved however, in the end, We've paid for a project and it's been a six-week ordeal. At this point Lowe's, we just want our $5k back. read more

I have never had worse service. I ordered and paid for a fence installation in January. I was told it would be installed when the ground thawed. I'm still waiting. I spoke to management in person in May when I was told they couldn't install the fence bc my order hadn't arrived, even though they had the fence I ordered in stock in the store. I asked for a refund and they refused. Suddenly my order appeared and an installer was assigned in June. It's now July 13 and the permit has not even been applied for. They have had my money for 6 months and I have nothing to show for it. read more

I ordered a microwave on line for next day pickup. I ordered a white and nowhere on the box did it indicate the color so trusted I got what I ordered. Having kitchen remodeled so left the contractors to install. Imagine my surprise when arriving home I find a stainless microwave installed. As already installed, returning was not an option. All my appliances are white and doesn't look horrible, just disappointed that did not get what was ordered read more

I have been to Lowe's many times. I have to say that I have never had a bad expierence here. The staff here are usually pretty helpful, although I do think Home Depot has an edge in that respect. I do have to admit that a huge draw to Lowe's is their everyday discount for military and veterans! I have deep respect for any establishment that supports the military. read more

I knew exactly what I wanted but I still had to wait a minimum of half an hour to get an associate to help me. But when an (add'l) associate came back to help, they went to help somebody that came after me. Poor attention to detail. ... But then! Upon receiving my dishwasher it was DAMAGED! so the installer could not put it in.... It only got worse after that... It took days even weeks to get another dishwasher and even then... they did not deliver it when they said they would, and left it on my front porch when I was not at home! So I called them to ask how I will get it into my house. Basically they said that was my problem. Well I'm single... So... I needed to find a nice neighbor to help me. Thanks Lowe's! ~ Still, Lowe's couldn't get straight if I had gotten a new one or not!!!.... Does anyone know what they are doing? (Uh, ... no) ... and when it came time for installation, they couldn't get that straight either. I've had so much confusion from this company I don't know how they stay in business. Also! After the manager & I had a conversation to try to make things better, he said he would give me a 10% discount in hopes this would accommodate for all the mishaps. Well, it's been 6 weeks since he made that promise ~ no refund received. Thus, I've now gone to a LOCAL provider for paint (painting kitchen cupboards plus) and flooring (whole house). ~ Bad, Bad business Lowe's! ~ I'm usually a positive, forgiving, encouraging person. NOT when it's flagrantly bad though. WHITE LAKE LOWE's, Mgr. SCOTT As the saying goes, "BUYER BEWARE" ~ thanks for listening, Joan read more

So I walked in the door with my wallet open ready to spend thousands of dollars on my new kitchen appliances. We stood around in the appliance area for about 15 minutes, finally walked over to someone working in the cabinet department and asked if anybody could help us in appliances. We then waited another 15 minutes and decided to leave. We promptly walked into Home Depot and spent $7000 on our new kitchen appliances. Sorry Lowes, you just lost our business forever. Given that we own a carpentry business, pretty stupid on your part. ‍ Would give a zero if I could. read more

I bought a refrigerator, stove and microwave from the white lake, Michigan store to be delivered 11-20-22. No one showed up, got a robocall saying they'd be there between 8am-10am that day. I call their fulfillment center and after a long pause the woman said the truck broke down and wasn't sure if I'd get my delivery or not!! She didn't ask my name or order number!! After her long pause and the way she said it i was sure she was lying! I don't get any calls or anything to reschedule!! I go to the store and they tell me my delivery is tomorrow. I show them my email confirmation for yesterday. Then they give me the ph# for the fulfillment center to change my delivery date!! I say nope and give me a refund. Asst mgr shaun comes out with an attitude no apology or anything! When i ask him why he's calling and not give me a refund. I get attitude like I'm messing up his day!! No apology or empathy whatsoever!! I never had such a crappy treatment and they act like they're doing me a favor after waiting ALL DAY FOR NOTHING!!! I'm cancelling my contractor account and will never get my money after this shotty experience!! Unbelievable!! read more

I went to White Lake Lowe's purchased two items they were supposed to deliver by the seventh and we finally got our grill delivered and five minutes later they come back and take the grill and then have the rest of my order on their truck so now I know never to shop at Lowe's again bad customer service bad delivery service and they said that grill they delivered to my patio it was it belong to someone else but they had my address they had our name correct item but it wasn't mine I don't think any want to shop there anymore! And even took a day off from my work! Very disappointed!! read more

I haven't been disappointed by Lowe's yet. We are here often while making updates to our home. We stopped in to finally buy a snow blower & had a 10% off our purchase coupon. The gentlemen who helped us was extremely friendly and knew the products on display, he also answered all of our questions. They helped load it into our vehicle and it was already assembled! Thanks Lowes! Now I hope we get a snow storm so we can use it. read more

We ordered a new sliding door and the install through Lowe's. What we hoped to be a seamless process turned to be a complete fiasco. The stores has eliminated the installed sales department in return for disorganized installs. There is no one between you and your general contractor. Our install experience included lack of communication, late arrival, arrival without the door they were installing. They reschedued to mother's day weekend to again be 4 hours late then to complain it was a holiday weekend as if I wanted to spend my day waiting for them. Do yourself a favor and hire general contractors out of the yellow pages. It would be more affordable and probably less stressful. read more

Usually dont expect much from these big stores, but I was pleasantly surprised. Monday night & staff was so helpful in every department. One man even called someone to see if he could get us an extra rebate. This kind of service (not walking the entire store to find help) is what will keep me coming back. read more

Wow.... beautiful sunny Sunday afternoon and not many people here which is great for shopping right..... wrong. I had to pick up just a few pieces of lumber for a project I'm working on and there were 7 employees standing around with one poor lady working the one register that was open and she was having issues trying to ring the people ahead of me. I stood there waiting (in the lumber area). And yes I counter 7 employees just standing around laughing and not paying any attention to the now 3 people waiting in line behind me. Finally the one lady at the register figured out what the issue was..... 15 mins later I was done waiting in line. How dumb is Lowe's! read more

Ordered 9ft 3-panel Pella doorwall with install and has been a comedy of errors by Lowes. First, installers call the day of install to tell me that they can't make it due to another project (after my wife takes a vacation day from work to be at the house), Second, the doorwall when the installers finally arrive is only 2-panels, not three.... so now I am waiting on a replacement for my replacement (going on plus two months after ordering the doorwall from this Lowes and I am still waiting), and now told that the corrected doorwall isn't even completed yet at Pella... I will never, ever, ever purchase an exterior installation or manufactured item from Lowes. And oh, btw, did I mention that they are making me continue to make payments on something I don't even have?! read more

We ordered a refrigerator on June 22nd of this year and have yet to receive it. Every time it is scheduled to be delivered, Lowes reschedules the delivery for two more weeks into the future. Get it together Lowes! Stop blaming covid 19 for everything and keep your commitments to your customers!! read more

Very unprofessional people they hire to do the professional services work. Giant run around to get the guy back out here and he just ended up ignoring me in the end. Had to escalate to corporate to get any kind of response out of these people to fix a rather minor issue. Do yourself a favor and just go somewhere else. Sure, buy your material here but hire an actual professional. read more

I called to see if this location had another Dwarf Alberta Spruce tree that I was looking for, & the associate not only told me he had them, but how many, & exactly where to find them as I would enter the garden area. This was above & beyond what I expected over the phone I was very happy with this kind of customer service:):) read more

This is the first time we have visited this Lowe's. Our local stores closed and we were so disappointed. Every single associate was pleasant and helpful. One especially went above and beyond to get us the information and help we needed. A place we will definitely visit again!! read more

I go the extra half mile past Home Depot to go to Lowes. Lowes employees are very knowledgeable and friendly, when they first opened I gave them a try over Home Depot and I only go to Home Depot now if I they do not have what I am looking for at Lowes (which is seldom). I also love the way Lowes interior is painted and lighted so it is bright and inviting, it doesn't have that feeling of being in a dim cave, I think it makes me spend more money though, LOL. read more

I was in the store yesterday 5/18/21 an employee in hardware told me they no longer have to wear masks after tomorrow 5/19/21, she then proceeded to tell me she is not vaccinated because she is in her 70s and has had blood clots in the past and has heart issues so she doesn't care if she gets it and dies, I said don't you care about spreading it and killing someone else she then admitted to being a Trumpy (he is vaccinated) and not caring, well I care and even though I am vaccinated that is no guarantee against the variants that are out there and coming, its people like her that will create the "Next Wave" I think employees should have to wear a mask if they are not vaccinated or we will Never see an end to this, I would also like to take off the mask but not at the risk of getting a variance or spreading it and killing someone I know, or don't know, I am now a Lowes customer and so will any of my friends I tell about this and hopefully anyone who reads this post. read more

Appalling service. Purchased a Craftsman T260 from this store. It never worked. When I called for assistance, the only thing I got was a complete run around. They told me to call Weingartz for help! Wow...what an epiphany...even they think I would have had better service and sales buying from their competitor. read more

Purchased so much here, and we just tried to exchange one dishwasher & they did not want to work with us at all. The store director refused to help. We weren't asking for return or a refund....just to work with us on a possible discount for a new one since the one they sold us turned out to be much worse than the 12 year old one it replaced. We WILL NEVER SPEND MONEY AT LOWES AGAIN! We must spent at least $20k in the last year remodeling our house and only wanted to turn in a KitchenAid dishwasher they sold us that completely broke down in less than 7 months. Infuriated with the store directors reply of "sorry nothing we can do". read more

I like Lowes in general, but I'm finding myself at the White Lake location more often than the New Hudson store. The employees seem nicer, and more interested in helping. Admittedly, I'm the stereotypical "I'll wander for an hour before I ask someone" shopper, but when it came to buying a garage door opener and scheduling installation, it was really a pleasant experience. The person writing up the order knew his stuff backwards and forwards, the cashier was friendly, and after the job was done (quickly, and on time), I got a followup call from someone at the local store, making sure everything was done right, and that I was happy. I haven't had service like that in a long time. read more