We go here on Saturdays once a month for the Lowe's Kids Workshop. The store is clean and maintained. I've never really interacted with the workers so I am not sure about the service. I also use the Lowe's website or app to find what I am looking for. It's always in the correct Aisle and Bay if you look online. read more

Lowe's has been consistently better than Home Depot in my experience. They carry a wider selection, and I often find better prices on the same or comparable items. What really stands out, though, is the staff. Every time I've needed help, employees have been friendly, knowledgeable, and genuinely willing to go the extra mile. I've even had someone walk me across the store and help me in a completely different department just because they wanted to make sure I found what I needed. That kind of service is rare. Highly recommend this store. read more

Went to Lowe's for some trim, tile, and stucco tape. Everything was in stock and easy to find. We had some questions and we had two associates, Felipe and Bryce, that worked in the tile area that were very helpful. They were polite, professional, and knowledgeable. read more

Need that hard to find replacement part? Having done a kitchen remodel a few years back, I installed ceiling lights that were LEDs and should not have failed within a few years like a regular filament light bulb. It failed and the only way to replace the LED light was to get a total new canister. BUT LOWE'S did have the only semi-replacable part for the canister light that did not mean tearing the ceiling open to fix the LED light. Thank You Lowe's read more

Walking into a hardware store is always a little intimidating for me and my mom but right away a friendly smile that always greets helped us right away I would like to recognize Andy the young lady's out in garden for always helping us employees like that always makes us want to come back good job young ladies and gentleman. Definitely coming back ! read more

Yuli helped us BUT with attitude! We just bought a washing machine and her tone and customer service was not pleasant. She wasn't nice at all and it made us feel like she was rushing us out. For a big purchase you would think we would have better service. She made us feel like we were an inconvenience. read more

Lowe's Home Improvement - Washing machine - Hardware Stores Near Me - Yuba City, California

I bought a refrigerator from Lowe's and it was supposed to come on Sunday. The delivery came and the product was in a brand new box but when they removed the fridge, it was damaged with a big hole in the side and the back of the fridge by the compressor was bent. Lowe's delivery men took it back and I had to wait until Monday at 2:30 to get a new fridge , losing all of my food. I called Lowe's to get compensation for loss of food, all they said was they were sorry and gave me a 25.00 gift card to Lowe's ! Refused to cover my food loss I will not go back to Lowe's and their customer service is awful , the corporation Manager just didn't seem to care . Done with Lowe's ! read more

screen door that does not work.. lets everything in the house... Lowe's will not help with this... no refund and no replacement We spend thousands of dollars at lowe's all the time... rude people on the phone and no help. read more

Lowes is below average. They are advertising 8-in L x 4-in W x 2-in H Rectangle Red/Charcoal Concrete Pavers for $0.25 each. I tried to order them online and I couldn't because they are out of stock. The sale ends today (3/30). They have a shipment coming in 2 days (4/1). I went into the store to get a rain check on the items. I spoke to an associate who sent me to customer service. The associate at customer service had to ask a manager. The upshot? They don't give people rain checks. They said to order it online to get the sale price. I went online (again) to try to order the bricks, but the only way to order them online is to have them delivered which costs more than the load of bricks I wanted to buy. Lowes is a crappy business. I have been consistently disappointed in their policy driven business for a while. Virtually zero customer service. read more

Had to make a drive out here to pick up some ceiling fans and some toilets to get installed at our new place. We're not from the area, but it was a decent drive to come out here. Immediately when we got in, we were greeted by every person that we walked by. The people here are super friendly and very helpful. I know I was standing in an aisle looking all lost and confused, an associate stopped to ask me if I needed help and pointed me in the right direction. We had questions about the fans and they got an associate by the name of Felipe to come help us (he was also the nice gentleman who stopped to help me earlier when I was all lost), and he was so knowledgable, very helped and answered every question we had. Every person that worked there, that we walked by was all smiling and was always saying hello. It's nice to come into a place like this where you can always get helped and have your questions answered. We will definitely be back again to check it out. They have an amazing plant section here by the way. Tall fiddle leaf plants, pothos, monsteras, begonias and so much more. read more

Went today for plants and flowers . I was immediately greeted by Monica . She and Joel were very knowledgeable nd helped me pick the right ones for my yard . They were very professional and super nice , if you're wanting a great outdoors shopping experience go to Lowe's! read more

Lowe's Home Improvement - Hardware Stores Near Me - Yuba City, California

Came in around 1pm on Thursday. The store was well arranged and I found my items easily. Used the self check out today. There were a couple of female employees there. They both looked like they really wanted to be somewhere else and not very cordial nor friendly. The three stars is for the products being available and the self check machines - they worked perfectly. read more

Usually fairly decent service at this location but today's customer service in the Garden/Nursery was poor. I came for Asparagus ferns and walked around and around, up and down every isle and outside the gates looking for them. With no one available in the garden center to ask for help, I went to the register. There stood a young man waiting to load another customers order into his car, I asked him where the ferns were or if they had them. He scrambled around on his phone then proceeded to point randomly to the mass of plants and said "I feel like they're out there somewhere ". He could have taken less than 5 minutes to show me but he didn't offer. I put my cart aside and headed to Home Depot. read more

Customer service is awful. I searched for assistance and was speaking to a rep in plumbing (name is Felipe). Another customer butts in while I was mid-sentence and the customer service rep helped them instead. When I commented on how rude that was, the agent says that was his customer service. I went to the store to get assistance on a project, not to get gaslit by an employee and totally dismissing me. That was an awful experience and not necessary. read more

Reed Cook was an amazing - help for us yesterday. We are researching updating our kitchen. Reed helped and genuinely understood our limitations and gave us our options with professionalism and care. If we are able to go forward we are looking to working with Reed to accomplish our project. THANK YOU for your understanding and guidance. You are appreciated, very professional and a credit to your store. read more

Lowe's has the greatest employees. They are always ready to answer my questions and if the employee doesn't know the answer, s/he will find someone who does. Everyone is very helpful. * Huge selection of quality goods for reasonable prices. * Ample Parking area. * Great hours. * Great location. * Nice garden selection -- different kinds of plants are rotated for sale. * Helpers if the purchase is too heavy. * Nice array of snack/beverages. * Employees are from different generations. The respect for one another is obvious. read more

Saw has been broken for well over a year. Will not cut glass as advertised. I asked if I could get some help and got an attitude from 2 workers. Please close this location. read more

Lowe's Home Improvement - Says they will cut glass for you. But they will not. Shame this one is run so terribly. Also, fun fact Saw for cutting wood is also down. - Hardware Stores Near Me - Yuba City, California

Girl in the paint department was so rude. Let went to Home Depot. They will be my new store of choice.

Do not buy appliances from this Lowes. First of all they do not tell you there's no refunds after 48 hours at the point of purchase, you find that out when you have an issue. The dryer acted up on the first load of clothes. The manager Matt was very unhelpful, advised I need to call the place that delivered it or LG but there's nothing he can do. I didn't buy it from "the place that delivered it", I bought it from Lowes. Lowes buys their appliances that you buy from a third party and expects customers to deal with them. Both LG and the third party company said Lowes store mgr "Matt" could authorize a return. Very unprofessional and 90 days later I'm still having issues with my dryer. I have purchased a lot from this store but never again. read more

My wife and I went to this establishment earlier so that we can pick up some items we saw online. The items were for storage but we were going to use them for recycling. Anyway, upon entering, we asked two of the cashiers where we could find the items and whether it was because of my explanation or anything else, we were told that something like that was not present at their branch. We would go to the aisle they suggested us to go to and that's where we bumped into Cody. Before we went to him to ask for his help, he came to us and asked if we needed any assistance. He went out of his way to show us several different items until we found the item we were looking for. Cody was not only knowledgeable of the items, he knew where to go to find what we needed. He was also very personable, asking us how our day was going and even answering when we asked him the same thing. We appreciate that type of customer service. It is far above any other reason to return to a specific place more than having certain items. When we finally found what we were looking for, the price was so good that we ended up picking up three of them. We know that anywhere else, it may have been pricier or nonexistent. I really appreciate visiting this space and we will definitely be going back as we will need more items from their location. I'm not sure who reads this with regards to places like Lowe's, but if you're reading this, please be sure to train everyone like Cody. We appreciate him, and it made our visit one of the least stressful things to experience this week. read more

I love Lowes. They have a good selection and if you check out the app it tells you if they have it and what isle it's on

NO BAGS! I selected a couple dozen lawn sprinkler items, put them in my cart, then went up to the front counter to pay. I asked the clerk for a bag. She said there were no bags in the store. And if there was a bag, I would have to pay for it. How am I going to carry several dozen bits and pieces out to my car without a bag? No answer. So I left the store without making a purchase and headed to Home Depot. They have bags and don't charge you for them. Ridiculous! read more

Horrible customer service. You can never find anyone to help you. And when you do, they don't know where to direct you. On this latest trip to the Yuba City location, I personally observed someone ask an employee if she can help them. (They we're by the kitchen faucets) and she (employee) just rudely said and I quote "no, I work over there" and scurried off to the appliances desk. Didn't offer to call someone to come and help them. Nothing. If I was the store manager, I would be embarrassed and ashamed to have such poor employees. I have not been back. Lowes need to truly improve their customer service, but really their customer relationship approach. If this Lowes was to close, it would not be missed. Bye. read more

This store needs to work on customer service. Three times is enough. The first occurrence was for paint matching in which when asked to add a bit of white, she rolled her eyes at me the other time was a man not providing alternative nor suggestion in a friendly manner but felt like didn't care. I should not go to Lowes in Roseville for the results I need with way better TREATMENT. Lastly today I requested for a closet system to bring down from the top self. I asked the young man to cut open the box making sure it wasn't a refurbished. Sure enough it was. I pointed out that the hardware kit was opened and that they sealed it with tape, certain panels were faded or have scuff around the edges, and lastly there were extrusion of the wood around the pre-drilled holes. With all that, his remarked was "it looks new to me"! I then asked to have another one taken down and at this point a nice female associate came to help. What happens next was truly unacceptable, he left the work for her to open the heavy package! I being a gentleman assisted the friendly associate as she was having trouble holding the heavy package in place. I expect that my review can serve as a learning guidance for better customer service for this store as customers should not experience eye rolling or non-gentleman treatment....we are in America! read more

As a contractor when you find deals or something a customer is looking for you jump on it. I spent an hr here finding a cart, arranging some help to load some doors they had marked on clearance. Called my customer and sold the job only to find out that the crew who stocks shelves is incapable of doing that job right. I get that mistakes are made however stocking 8 doors and marking them incorrectly is terrible. I wasted time. My customer is now upset and thrown through a range of emotions and here I am wasting more time out of shear frustration. Lesson learned. Check model numbers, cross reference 12 times and make sure things are on point before you sale a job using Lowe's. read more

Asked for help 3 times. 5 associates standing by customer service all looking over at us but it's been over 15 minutes and no assistance.

I will never buy from Lowe's online or in store again. They can't get your order delivered on time. And not even on the second time. Do they even know how to conduct business? Guess it's Home Depot to the rescue. read more

Absolute worst customer service. Wish I could do negative stars. Purchased a $100 tool kit. Got home and found out a wheel was missing. Returned to store. Husband had on Trump hat. Clerk would not do exchange and said"With that hat you are lucky I am helping you at all!" We asked for a manager and they brought in four people! All the while the container said money back guarantee and the sign right in front said we guarantee great customer service!! NOT TRUE! When they would not exchange the tool kit we cancelled a lumber order through them. They not only would not provide us a receipt of the cancellation they walked off. We only wanted an exchange for a product clearly purchased there. No we did not have the receipt but we spend thousands of dollars with them and it's clear that their inability to help Or work with us was politically motivated. We will never shop there again read more

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DO NOT buy lifetime warranty tools (Craftsman, Kobalt, DeWalt, etc) from Lowe's in Yuba City, CA. This location does NOT honor lifetime warranty. Let me repeat, the Lowe's in Yuba City, CA does NOT honor lifetime warranty tools. I went in with broken craftsman tools and was told I need to "contact the manufacturer" because there is nothing Lowe's can do. What a complete lie! I went to the Lowe's in Chico, CA and had no issue exchanging my broken craftsman tools. Simply gave them the broken tools in exchange for new ones -- no questions asked! read more

We are working on a 2nd home in Yuba County, and have visited the Yuba City Lowes 3 times in the past month. On the last two visits there were at least half a dozen people walking around with no mask on and no employees were approaching these folks. The worst part is trying to be safe checking out when you have to stand next to someone without a mask or a group of folks without masks have congregated at the exit. I was literally holding my breath as I tried to get out of there as quickly as possible. I am a big believer in supporting local stores, but the Yuba City Lowes just isn't a safe place to shop. read more

The worst customer service I have ever experienced! I ordered 20 bags of mulch for curbside pickup. I received a text and email that my order was ready for curbside pickup! I checked in and told them what parking stall I was in. Someone came out empty handed and scanned my bar code and said it didn't work. I received a text and an email thanking me for successfully picking up my order. The guy who scanned my bar code never returned with my order. I waited and nothing. I walked into customer service area and was told to walk down to garden area to pick up my order. So I did. I waited and nothing. I went in and asked and she told me to walk to customer service. I explained that I had already been there and she said.... I don't know what to tell you that's where you have to go to pick up orders. So I went back to customer service and asked for a supervisor. The supervisor came out and didn't understand what went wrong and why I was upset. Blamed it on the new guy multiple time and did not one time offer an apology. No one at this store seemed concerned with losing my business FOR LIFE! I will forever and always tell anyone and everyone to shop at Home Depot! When I was so frustrated that I just needed to leave I asked that I be refunded for this order and my next one. I had another order pending pick up next weekend. I got in the car and left. Called the store to ask for a receipt of my refunds. The girl said she didn't have my email. I explained that I had received multiple emails from them regarding my order including an email stating I had already picked up my order. She informed me that she processed my refund and that it would take 10 days to process. Then she said and I quote....: "anything else" Worst costumer service ever! Do better Lowe's! Do better Yuba City! If I could give less stars I would read more

all the employees are walking around don't know what they're doing worse goddamn Lowes I've been to. Can't get a truck loaded.

This location is big! We just moved here and Have been to Lowe's three times already. All three times the customer service has been great. I appreciate the knowledge and friendliness they are offering every time a customer approaches. This is our new go to for all of our new home needs. The flower section also looks amazing, they're all in great condition. I splurged and bought so many for our front yard. read more

I love Lowes-YC always have good customer service . Love whoever purchases decorations because I always find something. I took a chance on the shampooer rental and OMG it's wonderful like the Lowes rep told me . I have a white rug that I have had 2 professionals clean and they never got it white but this Lowes shampooer did , amazingly , so I will definitely be getting this again read more

I would like to add....I don't care WHERE you shop....nor what it is for...especially for appliances...bigger ticket items, get the PHONE NUMBER TO THAT COMPANY BEFORE YOU PAY FOR IT....Call that number...then and ONLY then will you find what kind of "GREAT" customer care you will get...IF you get anyone on the phone...ask how long it will take to get parts and WHAT REPAIR SHOPS ARE AVAILABLE for that ITEM...CALL that repair shop, ask questions, which you may want to do anyway BEFORE you buy the item, ask about the history on that item, which gets repaired more often....NO repairs shops, nor parts available for MONTHS, guess I don't have to tell you to run like h...............l...or get burned... read more

Bought a refrigerator here that broke down less than a month after purchase now waiting for manufacturer parts that are back ordered going on one month without refrigerator........ read more

Had flooring put in and a year later it is coming up! Dealing with them for 4 months and been totally getting the run around! Laura originally was helping me then wouldn't return my phone call! Finally got ahold of Misty who said she could totally help me! Email my pictures of floor! Misty never calls me back. Call her a second time and she needs to speak with her manager! Misty never calls back! I call AGAIN!!!!!!! Misty tells me there's nothing they can do! I asked her why she never got back to me and she said she has to talk to her manager! I explain that Laura told me to email my pictures and she could help me! Sweet MISTY says!!! Laura said she never said that! I'm not saying your lying BUT!!!!???? Save $12,000 and go to a reputable business! read more

I did not realize how poor customer service is at our local Lowe's store, until recently. DAY OF SALE: The realization started when I had to hunt for someone to come help me make my purchase. The person that was called to help me knew nothing about the yard tractor (YT) I wanted to buy. Fortunately, I had done my own research. But, it would have been helpful to have my understandings confirmed on some of the operating features of the YT. AFTER THE SALE: I opted to have the YT delivered to my home; at the time of the sale. I received a call the next day to inform me the YT would be delivered "tomorrow". DAY OF DELIVERY : Late in the day I called Lowe's to get a delivery status. Their telephone customer service is another example of poor service. I was put on hold several times, I was then disconnected several times. The two times when I was a able to speak to a person they were not able to find any history of my purchase. I was promised "delivery" would call me back after they got back from break. Don't let me interrupt Lowe's from doing whatever they are doing; it certainly is not serving their customers. read more

Two ratings combined: PRODUCT: Allen + Roth gazebo gets a ONE star rating because it is extremely difficult to to put together using their horrible instructions. The language barrier is part of their problem. The other is the company's inability to get a decent technical writer. I will never buy another Allen+Roth product again. EMPLOYEE: Bryce from the lumber department gets FIVE stars. He is a young Big Guy that I have taken to calling "The Human Forklift". He is very helpful, professional, and a credit to Lowes. He is so helpful in loading things I purchase, that I have tried on multiple occasions to tip him. He claims they are not allowed to accept gratuities. I can understand why I guess, but it's a shame such a hard worker as this guy cannot get recognition. read more

Horrible customers service during a pandemic! Lowe's doesn't support small business. Management refused to return 2 unopened ceiling fans purchased online, because they have a 90 day return policy. I was one week over that date. I'll be shopping at Home Depot going forward. read more