I was blessed with too much Chutzpah but not enough foresight. One morning while making breakfast, I accidentally spilled extra virgin olive oil on my shirt and didn't understand the consequences. Later in the day at my dentist appointment, the room tilted ever so slightly when I was informed of needing a new crown. My brain went blank except for the signal that fear and pain would be involved. However Dr. Erin Worthington put me at ease, and with her ever comforting and professional dental technicians, they fixed my tooth. Dr. Worthington is truly an excellent dentist, and she helped me calm down when I forgot to breath and stay calm. Awaiting the permanent crown, my ego has slightly deflated from feeling over confident and sassy from finding a new job and switching professions. Having extra nerves in my mouth doesn't help either because the need for many shots to feel numb is required, although one of my children has already pushed me in that direction with a sudden engagement. Yes accidental annointing and crowns go hand in hand. If the reader spills oil in such a manner, see your dentist right away. Your teeth will thank you and you'll re- learn the thrill of humility. read more

I have been a patient at Lowry Main Street Dental for approximately eight years and, until this week, had never experienced a problem significant enough to warrant a complaint. Unfortunately, this experience has led me to find a new dentist. I went in for a routine cleaning and noticed that the hygienist spent most of the appointment cleaning the right side of my mouth. When she began polishing my teeth, I stopped her and asked whether she had cleaned the left side. She appeared unsure, then quickly cleaned part of the upper left side, but the lower left side was never addressed. The appointment continued with polishing, flossing, and fluoride treatment. After the fluoride wore off later that day, the difference was obvious. The right side felt thoroughly cleaned, while the left side--especially the lower left--did not. I called the office the same day and explained what had happened. I made it clear that I did not think it was intentional and simply wanted the missed area cleaned. The receptionist was kind and scheduled me for the following morning with a different hygienist, whom I had seen before and liked. Unfortunately, the follow-up appointment is why I am leaving. Instead of simply addressing my concern, the hygienist questioned what had happened and why I had not spoken up sooner, despite the fact that I had raised the issue during the original appointment and called immediately afterward. She also suggested that I would be charged for the additional cleaning, which I found surprising since I was only asking for a service I believed had not been completed. At one point, she reclined the chair, scraped my teeth, and pointed out that she was not finding plaque buildup. This made me feel as though I needed to prove that my concern was legitimate. She also told me she was going to document the situation in my chart because she was concerned I might not be satisfied with future cleanings. As someone who had been a patient for eight years without ever making a complaint, this felt unfair and unnecessarily defensive. The entire interaction left me feeling as though I was being treated like I was trying to get something for free or take advantage of the office, rather than a long-time patient with a reasonable concern. Instead of feeling heard, I felt dismissed and questioned to the point that I was nearly in tears. Mistakes happen, and I would have completely understood if the office had simply acknowledged the concern and corrected it. The missed cleaning is not why I am leaving. The lack of professionalism and customer service in handling the situation is. I have also noticed significant turnover among both the dentists and hygienists over the years, which has also been a concern for me. After eight years as a patient, I will not be returning. read more

Worst customer service I've had at a dentist office. I had a billing issue drag on for 6 MONTHS because the company they use for billing takes WEEKS to follow up with you. WEEKS. They billed my insurance in a way that looks like they double-billed me for the exact same procedure - so of course insurance won't cover the same thing twice. (Billed for "upper" and "lower" retainers but they don't specify these differences when billing insurance - they just send over two retainer charges to insurance.) And now I have an extra balance with Lowry that should be covered by insurance. I went around-and-around with my insurance and Lowry Main Street Dental for months and Lowry basically told me I'm screwed and they won't do anything to rectify the situation - they refused to bill my insurance in a manner that makes it clear that the charges were not duplicates. And when I explain this to the receptionist (man), he was rather snotty and said they won't adjust their processes "just because I want them to"...like this is all just my idea, not what insurance has instructed me to tell them. It's pretty sad when the insurance company is trying to work with you and the dentist office is not. Done with this place. Lawrence (hygienist) is the only redeeming aspect of this place. Be warned. read more

Love my dental office!! I always have the best experience here. The associates are always friendly and my cleanings are always done with care, especially for someone like me that has sensitive teeth. The dentist and the hygienist always give good suggestions and tips as needed for mouth care. I've not had to get any dental work done, thank goodness, but I feel confident that I'll be in good hands here if I do ever do! read more

I was having the worse dental pain ever and my regular dentist couldn't do same day appointments but luckily these guys got me in 4 hours after I called about my emergency! During my check up the hygienist was super understanding and made sure I wasn't in pain while she was getting X-rays, I finally met with the doctor and he explained to me everything on my tooth pain and got me a prescription asap! These guys were great! read more

I have only had one appointment with Lowry Main Street Dental, but I had multiple phone calls to ask questions and schedule appointments. While my interactions with them might be limited, it has been consistently difficult and not the friendliest with front desk staff. Recently my appointment was reasonably cancelled due to a hygienist shortage. When I called to ask about rescheduling options like their voicemail instructed me to do, they gave me almost no options. Their only option was a 9am appointment the next day. When I told them I worked the response I received was "we probably won't be able to reschedule you since our list is so long". I asked even to be rescheduled a couple months out and was told to instead call back every day. It seemed as if they were trying to get off the phone with me as soon as possible, and were not helpful with providing scheduling options which was consistent when I was also trying to establish care. The hygienist and dentist I worked with were very friendly! I don't have sensitive teeth, but I thought they were pretty rough with the cleaning. I also told them twice before the appointment that I wanted time to discuss some issues with my teeth and how they were shifting. Eventually at the end they were going so quick, and were very short with answers and I got the feeling they didn't really have time to discuss. They are short staffed (given the cancelled appointment) and this may not be reflective of their typical care. However, I just didn't get quality care or reasonable positive interactions with them, so I will find a new dentist office in the area and I'm not sure if I would recommend them especially if you have the ability to consider offices outside the Lowry area. read more

Best professional dentistry and care in Denver. Dr. Worthington and her staff are the best!

Overall, my last few visits here have not been great, with the exception of a wonderful dental hygienist. I'll focus on yesterday's experience but my past few have not been great. Yesterday, I walked in and there were two seats in the waiting area, with two kids crawling all over each other and wresting loudly. They went on for about 10 minutes, before I elected to move to the cramped area in front of the receptionist. I finally decided to ask the receptionist if he was aware of who was supervising them. My appt was late, but my hygienist came and told me she was a little behind due to the need to clean with all the virus precautions (she was great). The cleaning itself was great, as I mentioned the hygienist was kind, friendly, and thorough. As I was checking out, I had to remind the receptionist I had a cavity and needed to set my next appt. I also asked for how long the fluoride needed to sit from my cleaning, and the hygienist had to "rescue" him because he didnt have an accurate answer. Overall, I'd say this place has started to decline from the Dr. Fanning days and the issues appear to stem more from the front office and management rather than the dental people. I'm considering options for moving to another practice due to bad experiences on multiple visits. read more

I came here concerned about my teeth. I got I'm an accident while camping, I ended up chipping two teeth and one of them felt lose. I was nervous during the whole procedure as my smile is very important to me. I'm glad to say that Dr. Ervin Worthington and both of her assistants were amazing. They made sure to explain what was happening and made me feel calm. Dr. Worthington took her time to make sure my smile was right. I'm so happy with my smile, my results are life changing. Would definitely recommend friends and family to Lowry Main Street read more

I guess they have plenty of business. Found out that I have a problem with an existing bridge. One of the teeth needs to be pulled. So the solution entailed one (maybe two) implants and a new bridge. OK, fine. They did x-rays (used my complete Delta benefit for x-rays) and a consult and said they would work up a cost (I knew we were talking in excess of $6K). I just want to know how much to expect before we start. I was told 2-3 days. Never heard another thing from them. If I am spending good money with a business I expect to be properly treated as a customer. You know, I spend the money, they do the work. Maybe this place expects me to do all the work as well?? Sorry, but not going to happen. Instead I am driving 45 minutes to my former dentist in Westminster. read more

Just went today for my first visit with Dr. Worthington. All of the staff is a pleasure to work with and my cleaning went perfect. I had been long overdue for a cleaning thanks to COVID but the cleaning went great. I definitely recommend Dr. Worthington and her staff. read more

Short Review - 1) Please read John O's review as he brings up some interesting findings that I found out about Dr. Fanning after some research. 2) Always check the DORA website when visiting medial professionals to see the condition of their licenses - Dr. Fanning's license currently has an active condition on it due to poor dental care given during a root canal. (https://apps.colorado.gov/dora/licensing/Lookup/LicenseLookup.aspx) Long Review - I was experiencing pain similar to a root canal, and was unable to get to my dentist in Colorado Springs. I called around to numerous places and was able to get into Lowry, and was in so much pain that I didn't even research. I just went. I thought that I had root canal, and after x-rays it was shown that I did not. Dr. Fanning stated it was probably grinding of my teeth, and I gladly accepted the answer. I got fitted for a night guard and paid. Dr. Fanning had been entertaining the whole time. Great bedside manner. However, even after complaining about the pain, no pain killers were given. The next day, I went to the ER in so much pain that I couldn't stop crying. Turned out that I had a sinus infection, and was given medication to treat it as well as pain killers. Now, I understand that Dr. Fanning is unable to diagnose a sinus infection but it dawned on me that after the x-rays he took, he never actually looked at my teeth. Nope, he saw there was no root canal and discussed the x-ray but never looked at my teeth. Now, I did grind my teeth in graduate school and had to go through the same process then. The dentist looked at my teeth to see marks from grinding. Plus, the doctor at the ER mentioned that a sinus infection could be seen from teeth x-rays and that a good dentist would have suggested going to a doctor to check out other possible reasons for the pain. I had an appointment scheduled to pick up my night guard, but it was cancelled due the power going out in the building. I understand this happens, and this in no way impacts my review. The fact that I've called three times to reschedule and nothing has come of it, does impact my review. I've paid for a night guard that I do not need, and now have been unable to get. Overall - Dr. Fanning seems like he would be a great person to be friends with, this doesn't mean my friends would great dentists. Do your research and do not go to someone that is friendly, but unqualified to look at your teeth (or not look at your teeth, as in my case). read more

1) Came in on time, they took too long getting me in and made me take another half day to come in 2) Made me buy an $18 bottle of toothpaste that sells on amazon for half that 3) Their systems were down and couldn't tell me what time my appointment was. Thoroughly dissatisfied with the exception of the doctor and the dental hygienist, but their process is a mess and I struggle to call them a functioning business. read more

My wife and I recently moved to Lowry and because of this I thought I give Lowry Main Street Dental a try. There was a miscommunication right off from the beginning. I filled out the online inquiry form, received a call, and booked an appointment for a teeth cleaning. When I showed up, they stated they did not have me in their system. Turns out, they were using a 3rd party system and they booked me with a different dentist in the Denver area. Although I was a little annoyed, I know that mistakes happen, so booked another appointment. My appointment went well and Dr. Fanning is super nice and friendly. During my dental exam, they noticed that I had a small cavity. To fill it, they quoted me $22.20 with the use of my insurance. I got it filled, payed this amount, and left feeling good that I found a new dentist. I am a loyalty guy so was excited to have a new dentist for years to come. 6 months later, I received a bill in the mail for around 50 dollars. I went into Lowry Main Street Dental and they stated it ended up being more. They had no idea why it took six months. I explained that I was quoted 22.20 and paid it the day I had the serves complete. Pretty much the response was too bad, pay up. I stated I was frustrated, that I would be finding a new dentist, and making make experience know via the the review. Update: After this review, I received a note in the mail with a gift card apologizing. I think this should be taken into account and moved my review from a 1 to a 3. Although I have deiced to go with someone else, I think Dr. Fanning has a good heart. However, when choosing any medical facility, remember, the support staff is just as important as the Dr. Therefore, if you want one of the friendliest Dr. is Denver, go here but just be aware the the administration might be disappointing. read more

It would seem a Dentist would be professional. I needed a tooth pulled and a implant put in. They sent penicillin to my pharmacy. The day came. I got there early to find out they cancelled my appointment but didnt tell me. I was livid. Finding a new dentist. There is a reason they have a bad rating read more

I have been coming here for years and absolutely love Dr. Worthington and her entire staff!! She is funny, caring, charming, and everyone in the entire office is an absolute delight to be around!! I started coming here when my insurance changed and my previous dentist was no longer in network, and I'm glad it did! read more

I came here concerned about my teeth. I got I'm an accident while camping, I ended up chipping two teeth and one of them felt lose. I was nervous during the whole procedure as my smile is very important to me. I'm glad to say that Dr. Ervin Worthington and both of her assistants were amazing. They made sure to explain what was happening and made me feel calm. Dr. Worthington took her time to make sure my smile was right. I'm so happy with my smile, my results are life changing. Would definitely recommend friends and family to Lowry Main Street Dental. read more

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Is it possible to have fun at the dentist? I honestly enjoyed my visit so much. After my initial cleaning and check up, I had to go back, and the energy was just as positive. I'm ready to schedule my 6 month cleaning now! There is a little "sales" going on, but it really felt more like offering services without pressure, just to make sure I knew what was out there. For some of the future work that I know I'll need done, they actually recommended that I wait. My last dentist bugged me about it each time. Schedule early, and be ready to chat and giggle. read more

I went in for a cleaning. They told me I needed a "specialty cleaning" signed me up for 2 appointments for one cleaning over a month out. My insurance expires at the end of a month due to getting a new job and they won't even attempt to get me in before my insurance expires. Now I can't go to another dentist to get the cleaning because they already charged my insurance for the first appointment when they didn't even clean my teeth. read more

DO NOT GO HERE!!! Dental Hygienist fills cavities and seeds the crown not the dentist. Dentist (Dr. Fanning) does not check hygienist work. I had to see a new Dentist from the pain I was in and my Dentist couldn't even believe the horrible work I had received. 1) I was charged for a 3D filling but received a 2D filling. The filling has an air bubble that hits my nerve when I chew. Can only be corrected by a root canal. I called about the pain and the receptionist said the dentist could see me on a Saturday and she would call me back to confirm apt, never called me back. 2) Was told I needed 3 Crowns and 2 fillings. Due to my insurance only covering $1K of work I received one crown and 1 filling. Thank GOD I did not do all the work he had told me I needed. My new dentist said I did not need the other 2 crowns and fillings he had recommended I get done. 3) The crown I received was done horribly. My new dentist had to seal the bottom of the crown so it wouldn't decay.He said it was one of the worst crowns he had seen and is not sure how he passed dental school. That some dentist do this as a money maker so you have to come back in 3-5 years to get a new crown put on. 4) Dental Hygienist took an x-ray of my teeth with my 3 year old in the room. I told her you just took the x-ray with my son in the room and she said sorry, that the sun has more UV rays then the new x-rays. I had called to speak to the Dr. Fanning about my concerns after seeing the new dentist and would like him to pay for the root canal that I now need and he never called me back! I checked the DORA website and he does have an infraction from a root canal he had done improperly. I wish I would have known this earlier prior to getting my teeth drilled and $800 in. read more

I found this dentist when I had a horrible toothache and no others could take my appointment on such short notice. And I am so glad I did! The staff is very friendly and knowledgable, there was no wait and Dr. Cyrus Fanning is seamless, professional and courteous. He went to every length he could to ensure my tooth was treated and I was comfortable. In addition, he was able to correct a cosmetic problem for me that had been an issue for a long time at a reasonable price. Definitely recommend. read more

After confirming my appointment I was told that I might of cancelled it. Even after I was called and texted multiple times. But they could of fit me in on an emergency basis.... Waste of time and my insurance benefits on an un professional place of business. read more

I will not be using the services of Lowry Main Street Dental again- Although Dr. Fanning does excellent work, the accounting / billing department of this office is beyond incompetent. I have had to spend hours with my insurance company trying to dispute wrongful charges. Finally, a claims supervisor from my insurance company spoke directly to the office and verified the payments that had been processed. There was an attempt to collect over $600.00 from me-UNBELIEVABLE!! After bringing THEIR error to attention there was always some feeble excuse, if any accountability at all! Who does business like this?? read more

Easily the best dental office I've ever visited. The staff is amazing, the experience is painless and the cost is reasonable. VERY highly recommended. read more

Dr. Fanning has been my dentist for a year and a half now and has done everything from my bridge, to fillings and cleanings, and now a wisdom tooth extraction next week. Some of that can sound scary and being younger, a bridge can be very nerve racking. Dr. Fanning made every experience completely opposite. He's very friendly and a super cool guy but also really knows his stuff and makes you feel very comfortable. I tend to have a little anxiety and he's very understanding and helpful and has really changed my outlook on all the extensive work I've had to have done. I'd recommend anyone to him :) My boyfriend will be a new client next week as well! The front office manager, Marissa, is very very nice and helpful as well. It's a great dentist office to say the least!! read more

After moving to Denver, I needed to find a new dentist. I did some research and settled on Lowry Main Street Dental because they had stellar reviews. I would soon find out, that this place is a joke. I saw Dr. Fanning once (he was awesome!), and discovered that I would need two crowns. On my next visit to have my molds made and temporary crowns put on, I found out that Dr. Fanning had left and that I would be seen by a different dentist. I felt this is something that should've been addressed before I sat down in the chair. I had my temporary crowns put on, and then the nightmare began. When I came back to have my permanent crowns put on (after I had already taken the morning off from work), they told me that my crowns had not come in and I would need to come back. When I come back for my second appointment, neither of my crowns fit! I had to make yet another appointment for this. To top it all off, one of my temporary crowns fell off twice, and I had to go back in to have it put back on. The second time that my crown fell off, I called and asked if I needed to come back yet again to have it put on or if it would be okay until my scheduled appointment. The dental assistant told me I would be fine until my appointment. When I came in to have my permanent crown placed, they had a hard time putting it on and told me it was because my teeth had slightly shifted because I did not have my temporary crown re-cemented on. WHICH THEY HAD TOLD ME WAS OKAY. I was seen by a random, different dentist each time. Bottom line: unless you like wasting your time, having zero consistency, and poor communication, avoid this dental office. read more

I've been seeing Dr Fanning for over twenty years and will never use this dental practice again. They recently sent incorrect bills to both my mother and myself. My husband was quoted a price, and then they tried to charge us double what we were quoted months after we paid. The manager ultimately said they only gave us "an estimate" for services provided. I signed a treatment plan and agreed to pay the price they listed. To date, they still have not made this right. If I could leave zero stars, I would. I highly recommend avoiding Lowry Main Street Dental! read more

I want to take the time to write this review and share my experience because for the FIRST time since i write reviews and for the first time i am in America, i wish there was a way to evaluate something as EXCELLENT! To give someone this vote or opinion it must go beyond expectation of kindness. The office is located in a very nice area, very clean and clearly visible. Once you enter you can see modern interior design combined with flowers and greens on the side wall: gives idea of flesh amd healty environment! Bery few offices have a real green alive plant's. The MOMENT you enter you can inhale very enthusiastic and friendly stuff, you can feel they love their job and they are dedicated to it with passion! The docor actually did find a seccond to say hello while i was filling the paperwork. I can say he is extreamely professional and carrying. I went for braces evaluation, hi give me his professional opinion with honesty and dignity! Explaining why is better for me to use traditional bracelet. He DIDN'T try to sell me his services! Not only but his stuff were extreamely kind trying to refer me to a specialist that can fit my needs BETTER! It's REAR to find person's with dignity whom respect others as humans and transmits RESPECT and TRUST by doing THEIR job with passion and dedication! I believe this kind of people we must support and give power to succeed! Ihave never been so excited to write a review! I feel thankful and inspired! Thank you ! read more

Super annoyed - first they tried to up-sell my 19 year old college kid on a $200 custom-fit mouth guard - I guess the $20 ones at Target aren't good enough - What?? And then they couldn't take a Visa Health Savings Credit card because they can't bill as a legitimate medical office so they have to have a non medical credit card - how scam-my is that? Beware! The people are nice apparently but the billing practices and up-sell pressure tell me this office is probably not safe or legitimate - they used to be able to take HSA visa cards but now they can't? Hmmm... something is wrong with that. We will find another office that isn't so sketchy. read more

This dentist office does do good work on teeth cleaning. However, they cannot seem to manage their insurance and back office. They called me November 2019 claiming they didn't receive payment from a previous cleaning from April 2019. They claimed they did not have my insurance company's number. They then sent me a bill for that cleaning mid January 2020, and was back dated over a month. A couple hours of my own personal unpaid time later, I was told the account was paid. I contacted them, and they refused to tell me why there was a problem. My only guess is they are strong arming and trying to double charge people. read more

I'm rating the accounting office here, not so much the dentist, however it has an effect on his customers, and the "office staff" which is part of "Peak Dental" which is apparently some corporation, doesn't care. I even asked Mia, the accounting person, several times if she cared if I come back, or if Dr Fanning even knows how bad their service is, and she said they (Peak Dental) does not care. Okay then. I had a filling done in September, 2018. I was given a quote when I made the appointment, showing my deductible at $50 and what insurance would pay/I would pay. When I had the service done, still groggy from the procedure and a little nauseous...Mia demanded that I pay a $100 deductible, even though I argued that it was $50. She then went on to say the cost was going to be more than the quote. Expecting the amount to be one thing, but now being twice as much, I did not have the money with me, but they refused to bill me. She embarrassed me in front of other staff by demanding payment and belittling me about not having my wallet with me. I finally put it on my mother's credit card that is supposed to be used for her medical expenses. Ok....so next day I call Metlife and find out the deductible is indeed $50. Here ensued four months, 12 phone calls later, and I FINALLY got a refund of my money. All totaled, they owed me $23. $23 to lose my business? Well, they don't seem to care. There's a dentist on every corner. Guess I'll try another one. read more

Couldn't be more impressed with this group of people. They truly love the work they do and it shows. They don't try and sell you on anything unless you could truly benefit from it. Dr Fanning and each of his staff members are extremely informative and encouraging. read more

The team here was so nice! Dr. Fanning made sure I was comfortable and educated with everything he was doing. If I lived in Denver i would make going here a regular thing. I definitely recommend this place to anyone with any dental issues for sure! read more

They will botch your $5000 Invisalign(paid in full), cancel on you, have to remake trays because of errors, fail to X-ray you initially, give you Invisalign prematurely..then when the Invisalign fits incorrectly leading to pain so bad you need to go to the emergency dental- only because their emergency line is disconnected.. then agree to refund you HALF only to delay the refund and claim they owe you even less. Then lie to the dentist cleaning up the mess- have yet to see ANY refund 2 months later.. pain, scam, no ethics, bad business. read more

Excellent patient care all around! All of the hygienists, front office, and Dr. Fanning have gone above and beyond any dental experience I have had before. I appreciate their quick response, flexibility, and exceptional work! read more

These guys are amazing!!! I've had quite a bit of work done there, and they have always been so nice and effective with the treatment I've received. I'd highly recommend them if you're looking for a dentist in the area. The staff is incredible as well. You can tell they enjoy working there! read more