Loyalty came to look at our hot water heater thru a home warranty company American Home Shield. The tank was deteriorated and leaking from natural wear and tear. Loyalty told the warranty company we had a "pre-existing " condition which negated any chance of having it covered. American advised us if Loyalty could update the preexisting to normal wear and tear then we could have it replaced. Loyalty never returned our phone messages. Not a company we guess to do business with. read more

this company is the absolute worst. the plumber was sent by the warranty company and he was here less than 5 minutes to unclog main drain. When he walked up with his "professional equipment" I told hI'm that machine was too small. he never came into the house, i told my husband to stay close , my husband offered water,?when he gave him the water ,plumber says my machine broke. I'll have to end this service caIj but the office will reschedule.he leaves and then I get message that the job would not be covered and out of packet minimum of 1600.00 and up. I went to Home Depot rented a professional snake unclogged the main drain and took machine back within 2 hours. job done less than 100.00 bucks. I'm going to the state to report them this company needs to be shut down. I think they are in cahoots with the warranty company. read more

Not sure about these one star reviews, but we had no problems with Loyalty Home Services. Xavier was professional and did a great job! Recommended! read more

Garbage! Tech stated it wouldn't be covered, even though my policy with AHS said all parts covered. I asked him to call the approval number and he said he wasn't going to wait around, and he had other jobs. AHS is equally as worthless! read more

Josh replaced our water heater today. He was punctual, efficient, personable and helpful. We were also pleased with the scheduling from the office. read more

They came to our home to diagnose a plumbing problem. Told us they replaced the valve and it still wasn't working so they had to do some work that our home warranty didn't cover. They didn't do any of the work that our home warranty WOULD cover. I attempted to call them 3 times after this appointment and all went to voicemail and never received a return call. In comparison, we had another plumber come out and they fixed the problem in 10 minutes. We do not recommend Loyalty Home Services. read more

Used this company since 2014 and it's sad to see they turned into a scam. Just as others have said the only work they get is AHS work and scam anywhere else they can. Stay far away and even if they are assigned to your case remove them and get someone else. I am reporting them to the state of AZ and the BBB. read more

I have had Loyalty Home Service help me with two separate issues through my American Home Shield Warranty plan. My technician repaired my sink faucet and replaced my water heater. Loyalty was very responsive and they solved my issues very quickly. They are very professional, my Technician is very honest and straight forward and I would highly recommend this company to anyone! I am a loyal customer to Loyalty Home Service! read more

I completed a American Home Shield Service Request on Friday. LOYALTY HOME SERVICES LLC was assigned and called that day to schedule an appointment for Saturday. Josh arrived on time and replaced my leaking garbage disposal immediately. This has been by far the fastest and best service request i ever completed with AHS. Thank you very much Josh and LOYALTY HOME SERVICES LLC. read more

AHS assigned Loyalty for water heater problem as water heater continuously go on/off and gives room to only cold water. Technician comes and whatever he did, i don't know. He left us with hot water that does not even cold down. Said they were going to order a part and that caution be exercised when using hot water while waiting for the part. I waited for the part in vain. Login to my AHS account and the ticket shows complete...i called Loyalty and they said that entry was by error and that they had ordered the part. I waited another week + and no call from them. I called AHS, was on the line for more than 30 mins to sought out issue. AHS reached out to Loyalty with my complain and the same verbiage...that complete service update was in error in their system. It's more than a week now and water is still very very hot. Can't even take a shower or even use the sink water in the kitchen. Am so pissed with both AHS and Loyalty. Wondering where to escalate my concern to and which government agency to report this very unprofessional service. They are very quick to collect money but when it comes to rendering service on time, it is one excuse to another. I need some one to here me and help hold AHS and Loyalty accountable. read more

Incompetent customer service. They came to our (rental) home on Friday 8/12 to make 2 repairs. 2 separate tickets. Garbage disposal repair done in a minute. Supposed to replace the hot water heater also. Tech didn't even have one on his truck. Supposed to get one and come back. Never heard from them again. Supposed to come today. No info from them. They don't work weekends. Can't even get them on the phone. So no hot water now for 5 days and no idea when this can get done. read more

AHS gave us this contractor for problems with our water heater. Xavier arrived on time, was up front with what was wrong, fixed the part that was failing, cleaned up the area and we were back in business. Would highly recommend them. Very professional, kept us in the loop of his arrival time and explained everything when he was done. read more

Charged modification installation fee of 200$ before they even checked to see if water heater was same size they replaced. It was. But charged before they did work. They lied that installation required modifications so my home warranty would not pay for install. Would not recommend these crooks. read more

Gilbert is an idiot. Spent 45 seconds at my house and said it was an irrigation leak (I have turf). My house was still getting more and more wet. Finally got a REAL plumber to come out and it was in fact a leak under neath the water heater. This company is horrendous, along with AHS. Be wise and use a real plumber. Avoid this company like the plague. read more

Great job! They contacted me quickly, the tech was early by 2 hours for each appointment. He installed my new water heater with no concerns, he was very professional. I have no complaints and I anticipate that the new water heater will be just fine. read more

HORRIBLE! HORRIBLE!. This is Louis T. in Glendale, AZ. Repairman shows up, didnt even touch unit. took a photo, claimed its a solar system (its not) has a auxillary panel that feeds through same standard lines into a standard water heater. He claimed he was going to his truck to call American Home Shield and call me right back. HE LEFT! NO CALL! NO EXPLANATION! JUST GONE! This is a joke. I called their number, she (Alex) had no explanation, she told me to call home warranty to see if they know whats going on!! DO NOT USE THESE PEOPLE! DO NOT ACCEPT THEM FROM YOUR HOME WARRANTY! OH! He happily accept the $75 sevice call fee!!! read more

Got a referral from AHS for a wonky garbage disposal and tankless hot water heater. This company doesn't service tankless units so I will need to wait for another contractor but this isn't their fault, rather AHS's for failing to confirm this with them. Gilbert showed up on time after giving an advance call. He was friendly and replaced the unit quickly and without drama. I am very happy customer thanks to Gilbert. read more

So on top of the issues I had with them in regards to the pressure regulator, they had also been sent in to fix my Kitchen Sink - SUPPOSEDLY... Last night, the kitchen sink broke and ran water for a few hours - we had to turn off the water supply to the kitchen ...and of course, their work warranty is no longer applicable ... Stay away ...one would think that a faucet once fixed should last more than 3 months????? NOW I have to pay for another home service... read more

We used this company that was referred by our home warranty. Our hot water heater went out on a Saturday morning and we reported it before noon with this company. They called us on Monday, came out on Tuesday to tell us they would replace within 24-48 hours. I called after 48 hours because I never heard from someone. Left a message on their answering machine and no one returned my call. Nine days later I am still waiting, for hot water . Very disappointed! read more

Absolutely TERRIBLE company & hack of a bussiness!!! They cost me 3000 dollars in water damage! DO NOT USE THIS COMPANY! They were given my service call thru a warranty company! They came charged me money , DIDNT Fix ANYTHING, I HAD A WATER HEATER INDER WARRANTY ALL THEY HAD TO DO WAS REPLACE THE WATER HEATER, instead they charged me put the water heatter back together it exploded less than 48 hours caused 3-4K dollars in water damage ! They came back charged me AGAIN! Then swapped out the water heater when that's all they had to do in the first place! (Before the 3,000 in water damage!)Then the owner WENT GHOST & stopped taking my phone calls when I called to asK for help with deductible! Terrible company! Go somewhere else! THEY ARE HACKS! read more

Horrible! AVOID AT ALL COST! They never answered their office number. They make promised of returning your call but do not. Completely unprofessional! They came to repair my shower which had a small leak. They change a part in the system with a faulty one that caused air to be backed up in the lines creating a loud sound whenever it was turned on. On their third visit they said they would order a new part and replace the bad one however they never returned! They wouldn't answer their phone to provide me with an update and my shower is still broken!!!! They should be ran out of business! read more

Loyalty Homes Services is what I would like to call a "Very Strong Avoid". For a company in the services business, they simply don't get the concept of customer service. These guys were assigned by American Home Shield to resolve my water heater leakage issue around the 1st week of June. We are now in the last week of August. 30+ calls almost all of them with detailed messages have ALL gone into a black hole. I feel terrible giving such a review but given their approach to the business i feel that this is a very fair rating. read more

This company was provided to me by American Home Shield Home Warranty. The technician called me on the way, showed up on time and was very professional. He replaced my garbage disposal fast and was very clean and particular with everything. I am very happy with the service and company. read more

TERRIBLE!!!!! If AHS tries to send this company to your house, request someone else!! They sure live up to the lazy plumber stereotype: came into our house for a leak behind the washing machine, didn't look behind the washing machine, determined the leak was coming from an external pipe, leading to a denial from our home warranty. We got a second opinion who DID move the washing machine and viola--a leak, wet walls and floor. This company was a waste of time, money, and a reason for much undue stress. I wish we could rate them a minus five. Don't trust the few good review on here, these people are out to take advantage of you! read more

Absolutely the worst company I've ever worked with. Hired for plumbing to fix a leaking faucet. Fixed the leak but broke the shower. Called back and he said it was a faulty part. Said he would order another part and come back. Never followed up or came back. Called the business multiple times and left several voicemails - nothing. Run away from this business. read more

Mark was awesome. Excellent service. He took the time to teach me everything and let me observe his work. He answered all my questions as well. Great company! read more

Be careful with this company. Validate what is being replaced. Had a hot water heater replaced by them through home warranty. They did replace it and did a good job but they wrote on the invoice that they installed a 50 gallon but what they really installed was a 40 gallon. So please check your invoices with what the actually replace! read more

Horrible service! Unfortunately, I didn't checked the reviews before letting this company waste my time and money. Not surprised after all reading the negative reviews. Horrible customer service! The technician Jesse is doesn't even have the skills to unclog a toilet, not to mention fixing a dripping water heater. This person gave a false diagnosis to the insurance company, leaving our water heater dripping water for weeks and causing damages. He also seemed to be intoxicated on the job, we will report this company to the Better Business Bureau. It was a nightmare to deal with Loyalty Home Services and the under-qualified technician Jesse who is mentioned in several reviews. Very low rated company, if the insurance company trying to schedule them, I would recommend asking for a different contractor. They have 2 stars for a reason. read more

Loyalty Home Services - Damage from the leaking water... - Plumbing Near Me

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Stay away from this comapny. They call themself loyalty company but super dishonest technician. I had similar problem as other stated below...same guy Mark showed up. Showed him what was the issue with toilet, seat was wobbling and reason being latch is broken. He is like AHS want us to come and fix the issue first. All he did was apply a patch and said everything is working fine. I told him that you have not fixed the issue which is broken latch and he is like i have been plumber for 8 years , i know what i do. The momement he stepped out , i try to make sure totilet is intact and he is just moved. I rushed out and called him as he was sitting in driveway and he came back and told me i applied a force. He said i have to call AHS and he went out and he never came back. I recevied an email from AHS that service request was completed successfully. Such a cone artist and very very dishonest company. read more

Loyalty was dispatched from Home Warranty for two showers with low pressure. They came out quickly and technician was professional but went down hill from there. He said he was going to his truck to contact American Home Shield to see what they will cover. I then got call from owner of Loyalty telling me that AHS may not cover the repair but they were not really sure what needed to be done yet but had to talk to warranty company. I told them to let me know. Driver left and I never heard back. I called them and left messages and no response. I waited 3 weeks. Called my warranty company and they said 3 weeks later Loyalty had not yet submitted a diagnosis. I hired another plumber and got my issue fixed same day. Home Warranty investigates and Loyalty tells them I need re-piping which is not covered. I did not need re-piping. I needed two new cartridges. Repair took half hour to complete. Wrong diagnosis, made me wait 3+ weeks and doesn't return calls. HORRIBLE!!!! read more

I have to admit I was worried when I read these yelp reviews. American Home Shield Home Warranty was prompt, Loyalty called on a Sunday, came out Monday, installed a new hot water heater on Tuesday. Ask for Gilbert. I covered the floor, protected my home, he worked with me to keep it that way. Good name brand hot water heater that AHS paid for, Gilbert did a great job. I'm satisfied, this is the way things are designed to work, this is what I pay AHS for. read more

Very dissatisfied, like many people on here AHS sent this company to my house, the tech Jesse spent not even 5 minutes in my home to tell me our leak was from excessive pressure which may be the case however absolutely no follow up to share that the home warranty will not fix this issue yet they took payment no problem. When we contacted the home warranty company the rep reported that Jesse had told them a higher pressure than I witnessed with my own eyes! That is a fraudulent report and terrible customer service DO NOT TRUST THESE PEOPLE read more

Horrible! Sent by my home warranty. I had explained the situation when I made the appointment. I even said if he could give me a minute I would find out where the valve was that was frozen and came off was but he just wanted to leave. Now due to the way he sees the issue I am being told it won't be covered. Guess I should have let the water flow freely for 4 days since it started Sunday and the earliest appointment was Wednesday. Really great part was him telling me he would have done the same thing, cap off the pipe so we could have water to the house! He told me straight out that he didn't have parts to even try fixing. Wish there was something less than 1 star! read more

Good company. I have known the owner for a long time. They are reliable and do good work.

Loyalty Home Services was assigned to my home warranty claim for a malfunctioning water heater. Full disclosure, I am a Realtor and recommend Old Republic to my clients, so I was very interested in the level of service I was about to get as a customer. Xavier arrived on time and with a courtesy call. He showed me exactly what was going on with my heater, and placed a replacement request before he left my house. Also, before he left he showed me a trick to get some temporary hot water while we waited for Old Republic to approve the replacement. (It was a Friday afternoon, so I was a little nervous about having to wait until Monday.) Old Republic approved within an hour (thank you ORHP!), and Xavier offered to install it at 9am Saturday - his day off. He showed up on time, did a great install, and cleaned up before he left. In real estate, I deal with trades and services on a weekly basis. These guys were great. I had nothing but an experience I'd recommend. read more

We have AHS and they contacted Loyalty Plumbing. They came out and said our water heater needed to be replaced. Then another person showed up telling us we needed to rip our dry wall, replace all kinds of things. He then told my husband that we would have to submit it to our homeowners insurance and pay the deductible. Thankfully my husband has experience in construction and told him to leave. Later we got a call from AHS and Loyalty Plumbing tried to add an additional $150 charge, not covered by AHS for a modification. Again, not true. No modification was needed. I told AHS to NEVER send this company again. Had my husband not had construction experience, they would have totally robbed us. read more

We recently had a clogged toilet and we processed a warranty claim through our home warranty - and Loyalty Home Services got assigned to the ticket. If they get assigned to your home, just ask for a new company to save you some time. Xavier came out to unclog the toilet (which is what the ticket was for) and then came for 30 seconds, said he couldn't unclog it and it wasn't covered under the home warranty. BUT he did try because he used a snake that completely scraped up the entire toilet. Fast forward 7 days after he initially came for his service visit, I've called the company every day (answered the first time and said they would address but never called back) and I can't get a hold of them. They totally ghosted us. If you read the other reviews, they're very similar to this post. I'm now calling the home warranty company to file a complaint against this company. read more

This place is a mess. I had a clogged drain and my home warranty company sent them out. The person who came out was nice enough and spent 1.5 hours trying unclog the drain. He then informs me it is in the main line between the house and the street and he needed a bigger "snake" and the company only had ONE so he would have to come back the next day. For the company to only have one should have been a clue. The next morning the "Dispatcher" called to say they will get over in the afternoon. He didn't even give me a window of time so I asked. His response was to raise his voice and say that if I didn't like it then I could go somewhere else. IT WAS UNBELIEVABLE! He then said between 3-5 and I said fine. Same guy as the day before showed up and spent another 1.5 hours using his "bigger snake" which looks like something you would just rent at home depot. It didn't work. He said he would have to get at the clog by going through the roof but he would have to get approval. It is now 5:30 pm. He went to his truck and drove away and never called or came back. VERY UNPROFESSIONAL .......If you use this company or if your home warranty company tries to send them out AVOID AT ALL COSTS!!!!!! They are rude and don't know what they are doing. read more

I'm not sure what the negative reviews are all about because I used them and the same people listed in the reviews were the ones doing the work and from start to finish, even the gal in the office was a perfect experience! I give them 10 stars and will definitely use them again and refer them. read more

We used Loyalty Home services through American Home Shield. Xavier came out and replaced our garbage disposal, he was early and called ahead of time, and very professional! read more