For someone reason my first review did not post and so I am resubmitting because I want to share…read morewith all of you our experience with Sonata Hospice. In late October of 2025, our family was scrambling to find a hospice care provider for my mother in law. Finding a reliable hospice provider for a loved one is a daunting task often made under stressful circumstances. Our family, after extensive searching and disappointing recommendations from other sources, found Sonata Hospice through positive online reviews on Yelp. This review comes from a genuine family who utilized their services for a critical 10-day period. The level of care provided by the entire Sonata team to both our loved one and our family was amazing and far exceeded our expectations. We felt completely confident that our loved one was in excellent hands, and we as a family felt fully supported throughout this difficult process. Several team members deserve specific commendation for their outstanding professionalism and genuine compassion: Rachael (Nurse/Case Manager): Rachael was outstanding. Her work is a true blessing and a calling. She provided expert clinical care while simultaneously offering immense comfort to our family. The attentiveness she provided our loved one was consistent with the level of care one gives their own family. Her clear communication, explaining procedures, answering questions, and involving us in the care plan was a model of professional and empathetic care giving. Marsha (Home Health Aide): Marsha treated our loved one with dignity and affection, like she was caring for a member of her family. Her hands-on care was superb. Maria (Chaplain): Maria brought much-needed peace, love, and spiritual support during a challenging time, helping us navigate the emotional and spiritual aspects of the process and providing our loved one with that extra level of care. The Office and After-Hours staff were consistently responsive and efficient in meeting all our immediate needs. The support they extended through the difficult moment when our loved one passed, provided ease and compassion during our time of grief. And our hearts were warmed when at her funeral we saw Rachael and Maria present and still supporting us. Deciding on end-of-life care is perhaps one of the most significant decisions a family can make. Concerns about the quality of care, trustworthiness, and prioritization of patient well-being over financial considerations are paramount. Sonata Hospice put those fears to rest. They are a trustworthy, compassionate, and highly professional organization that we wholeheartedly recommend to any family navigating the hospice journey. I hope this review makes the post and can provide another family with reassurance.

I've been meaning to post this review from some time now. I am writing on behalf of my aunt as my…read moreuncle passed away on hospice about 3 months ago. I just wanted to share how grateful we are for the support we received. It was mostly my aunt having to take on all the complicated decisions but the hospice employees provided compassion and support. The chaplain, Maria was very calming-never pushy, just compassionate and loving during a really overwhelming time. The social worker, Melinda was also wonderful, helping us navigate everything with so much patience. My aunt commented on how after her visits, she felt happier because of her positive presence. Thank you Sonata hospice, this experience was hard and I especially worried for my aunt but the team made the experience much more bearable. Both of them made a difficult situation feel a little lighter, and their kindness made a real difference for our family. We truly appreciated the care and respect they showed every step of the way

The "George Mark Children's House" is a children's care facility in San Leandro,CA. I work in the…read moremedical essential services, and my job has sent me here about a dozen times. It's a modern medical care hospital, with a professional caring staff. If you're concerned about privacy and security, this place is not easy to find. It's located on Alameda County property in the vicinity of Fairmont Drive & Foothill Blvd. This is one of those places that "you need to know it's there." There's signs directing you to it's gate. Entry by code or intercom. You will find a modern building with nice landscaping. There's a patient dropoff area, and large parking lot. I would say the building resembles a large house, rather than a hospital. For the dedicated staff who provide care 24/7.....5-stars.

Unlike any other institution that cares for children with serious and terminal illnesses, perhaps…read morenone is more singularly dedicated to helping the entire family before, during and after their child's illness, and life, is over. As the first freestanding children's respite and end of life facility in the country, one might think the atmosphere here is less than uplifting. But nothing could be further from the truth. George Mark Children's House is all about life. All the life that can be packed into a brightly decorated child's room, a kitchen table, a garden, an afternoon in a music or art room, into a family apartment, and yes, even into a wake room and sanctuary. George Mark Children's House is unique in one other aspect, as well. Because grieving and loss have no time limits, neither do the House's services. They are provided free of charge, for as long as the families need them, however long that may be. In other words, for life. ~GMCH Legacy Committee

I can't say enough wonderful things about Angels Hospice. They took such incredible care of my…read moregrandmother during a very difficult time for our family. From the moment we connected with them, we felt supported, informed, and truly cared for. A special thank you to Megan, the manager,she is absolutely amazing. Her compassion, professionalism, and attention to detail made all the difference. She treated my grandmother with dignity, respect, and so much kindness. Megan was always available to answer our questions and made sure everything ran smoothly. We are forever grateful to the entire Angels Hospice team for the comfort they brought to my grandmother and to all of us. I would highly recommend them to anyone needing hospice care. ,you couldn't be in better hands.

We hired Angels Hospice back in January 2025. While my mother was still able to get up and use her…read morewalker to go to the bathroom, they were great. But the last few weeks when I really needed their help, I wasn't shown how to do many things, including turning her from side to side. I ended up finding my own method to do that, that did not include a towel. We first had Lourdes who told me twice that my mother would be dead within a week. She lived 8 weeks past that. Olivia, who apparently used to work for hospice was our caregiver. She was absolutely amazing. Angels Hospice Care.

My family and I want thank the Asian Network and staff for caring for mom the last years of her…read morelife during hospice. Thank you all

They are taking good care of my grandmother . They respond time really fast. High quality highly…read morerecommend.

Pathways Hospice of Alameda County was wonderful in caring for my cousin in the final weeks of his…read morelife. Their professionalism, kindness and compassion at a difficult time meant more than my words can express. Their calmness, openness and patience with all of my calls and questions kept me grounded and better able to manage expectations and communications with the rest of his family. Pathway's care ensured comfort and dignity when it mattered most, and for that, our entire family is deeply grateful.

I am very unsatisfied with the care my father is recieving. I order medications and don't recieve…read morethem. Several times nurses show up when they feel like it not weekly or at a scheduled time. They act like they are trying but simply can't get it together. communication or scheduling is a shit show, not sure exactly what the issue is. Seems like a bunch of people who simply aren't qualified to do their jobs. I would of had less grief and head aches if they weren't in the picture. Using pathways will result in your dying family member not getting the care they deserve. Please go elsewhere! I was reccomend by the VA. I will be calling them also to communicate my dissapointment because it makes me sick to know that people who have done so much for our country in the last fase of life are getting the bottom of the barrel treatment.

As a social worker in a skilled nursing facility, having a reliable and compassionate hospice…read morepartner is essential, and Redwood Hospice in San Jose, CA has consistently exceeded expectations. Redwood Hospice is a trusted partner whenever I refer patients and families for hospice services. Their team is responsive, professional, and truly patient-centered. One of the most impressive aspects of their service is their ability to have their hospice physician come out the same day to evaluate and meet with the patient and family, which brings tremendous reassurance during a very difficult time. Their liaison, Chris Tran, is exceptional. Communication is always fast, clear, and reliable. Chris is proactive, knowledgeable, and makes the referral process smooth for both the facility and the family. Knowing that Redwood Hospice is involved gives me confidence that patients will receive compassionate, timely, and high-quality end-of-life care. I highly recommend Redwood Hospice to families and healthcare professionals looking for a hospice provider they can truly trust

Redwood Hospice's team were tremendously helpful and caring during my mother-in-law's final days…read more She initially received care from a different hospice agency, who were completely disorganized -- to the extent that her assisted living facility suggested we switch. They recommended Redwood and we're happy we made the change. Dindo and all the nurses and physicians took terrific care of her and were prompt to respond to any questions. We'd recommend them to anyone seeking hospice care.

If I could give this place a negative I would gladly. They are unreliable and unprofessional. I…read more Called and spoke with an intake person yesterday to schedule an appointment for my father. She scheduled us with an associate for the following day at 2pm. Fast forward to the next day and 5 min away from our appointment, we get a call to let us know they can't make the appointment. They didn't try to call or reschedule the appointment with us. When asked if they can have someone else come out or reschedule, her response was that they are at capacity. So in knowing they were fully booked, they waited to the last minute to call us with no regards to our time that we had to take off from work and our daily lives. Talk about unprofessional!! I hope they treat their patients better than this!!! I will NEVER refer anyone and will also tell the hospital staff about this issue.

We would like to thank you for your great services. Our father was laid to rest on 10/23 surrounded…read moreby loved ones. He died peacefully in his own home just the way he wished. Thank you Josephine for helping me with the slide show and the staff at Seasons for getting him home in time before his last breath. Thank you from the bottom of our hearts. . . This is our first time working with Hospice services. Seasons staff were on time and ready to help us with our needs and our dad's needs first.

We are deeply grateful to San Leandro Senior Living for the exceptional care and support they…read moreprovided to our 95-year-old mother during her recovery from a serious femur fracture. From the executive director and management team to the caregivers, dining staff, housekeeping, and everyone we encountered, the compassion, professionalism, and attentiveness were consistently outstanding. The staff treated her with dignity, patience, and genuine warmth while encouraging her independence as she regained strength and confidence. The facility itself was clean, comfortable, and welcoming. Thanks in large part to their quality care and supportive environment, she was ultimately able to return home and resume independent living. Our entire family sincerely appreciates all they did for her. Don K.

Formally Pacifica Senior Living, still very disorganized billing, always something wrong.read more

The workers are extremely rude to my parent who is unable to walk. They make them wait for over…read more20mins to go to the bathroom and then shout that they can't get there immediately and to defecate on self. The hallways are also very noisy. it's almost impossible to have a proper phone conversation with my parent. They charge a heck of a lot of money to treat their guests like animals? It's absolutely unacceptable. These people also chose this as a career - now do your darn job with compassion. You never know if you'll ever be in that position one day.

The entire atmosphere and quality of employees' attention to detail and care that I receive on an…read moreindividual level.

We just selected Mission Hospice & Home care 3 weeks ago. They have not even met any of the…read moreservices they promised. They are all talk no action. If you are looking for a service that requires lifting from bed to wheelchair - their aides refuse this service. Our mom should be given bath or shower 2x a week. Nurse should show up 3x/week but only showed up 2x in the 3 week period. Our mom was only given bed bath only 2x during the 3-week period. DO NOT EVEN THINK of contracting their services. Very poor customers service. NOT GOOD!

If your dying loved one is, or is likely to be, in pain, DO NOT use Mission Hospice's services…read more Prior to my family's experience with Mission Hospice, I'd always understood that the main benefit of entering hospice was that the patient receives, above all else, palliative care. That is, since there is no longer any hope of recovery, the patient is made as comfortable as possible in his or her final days or weeks. I guess one thing I am grateful for re: our experience is that I learned that "hospice" does NOT equal "pain relief," so at least I can warn others. My father was dying of a cancer which is known to be especially painful. He'd been admitted to Mills Peninsula hospital a few weeks earlier, and while his oncologists were initially optimistic he might recover, it quickly became apparent he would not. So, we were asked if we wanted to consider hospice services. My siblings and I, when we met with the official liaison for Mission, as well as two Mission volunteers, stated several times that all we cared about was that our dad would suffer as little pain as possible in his final days. The volunteers were nice, but the liaison was a bit cold, which should perhaps have been a warning. Still, "hospice" sounded like a blessing, and when we were told that Mission is one of the very few not-for-profit hospices around, well, that sounded even better. THANK GOD we decided to keep our dad in Mills Peninsula as opposed to having him transferred to Mission's hospice home, which I believe is in Redwood City. To make a long story short, a physician whom I'll refer to as "Dr. S" of Mission Hospice did not want to increase our father's dose of morphine--when he had less than a week to live. (All of his doctors and nurses at Mills by that point were in agreement that the end was within days.) We could not get a hold of anyone else at Mission to ask why Dr. S would not increase his pain meds. Finally, after more than a day of pleading with the nurses and doctors at Mills Peninsula (who were excellent and very compassionate), my brother managed to get a physician at Mills to override Dr. S's orders. I do not recall all of the ins and outs involved, but it was a nightmare, especially, obviously, for our poor dad who was in excruciating pain. I might add that my brother later shared with me that the Mills physician who finally overrode Dr. S's orders and increased my father's morphine dose told him, "I have to say, I'm very surprised at how low this dose is for someone in your father's condition." Here's the clincher, though: The day before our dad died, my brother and I were talking with a nurse at Mills who mentioned that she had previously worked for Mission Hospice. She was a nurse we started talking to in the corridor, not a nurse who was assigned to our dad's care, so we had never interacted with her previously, and she had no idea our dad was in hospice until we mentioned it. When my brother started to talk about the ordeal to get our father's dose of morphine increased, the nurse suddenly became very quiet. Then she said, "Oh, that must be Dr. S....she, uh, doesn't believe in a lot of pain meds." I can only describe the look on her face, and her tone, as she said this, as "uncomfortable." A HOSPICE PHYSICIAN "doesn't believe in a lot of pain meds"?! I thought that was the entire point of hospice--to make a dying person as comfortable as possible, whether spiritually, emotionally, and yes, PHYSICALLY. Apparently not. Also the day before our dad died, we were visited by a Mission volunteer who asked if we'd like her to pray with us. Our mom is very religious, so I appreciated that and felt it might comfort her. The volunteer was of a different faith than our family, but she read from a book of traditional prayers of our religion, and she did it very reverently. That was very nice. The problem was that when she'd finished praying, and said some kind words, she wouldn't leave my dad's hospital room. This was despite the fact that I kept saying things like, "Thank you so much for the prayers. That was very kind, but we have other family coming soon to say goodbye," etc. She would just nod and say, "Okay"... and sit there, staring at my father. I'm not sure how I could have given any more obvious hints; I was also making comments like, "It's so kind of you to volunteer--I'm sure you must have other people you need to check in on now." She would say, "No, I don't." Another of my siblings was starting to get VERY upset that this woman would not take the hint (hints) and was even starting to raise his voice, saying things like, "It's kind of crowded in here--I hope there'll be someplace for A and B to sit when they get here." The volunteer still just sat there. I finally got up and left our dad's hospital room, in tears. I don't know if my other sibling finally said something to the volunteer or not, but she finally left shortly after that. You, and your loved one, don't need this extra pain.