This place hasn't changed. I went in today and the first thing I notice was this African American girl on the phone chatting about who knows what. Blah blah blah blah. Doesn't even acknowledge a customer coming in. Browsed by the cash register and another employee just standing there ho humming. Not a peep of "hello". Ended up just walking out. Never again. The WORST customer service EVER! I don't know how it's still open. Never see people in there. read more

Went back for the buy one get one half off jeans and graphics. Amazing deal for someone who loves to shop like me. Staff were friendly and willing to help out find my right size as I had lost weight recently so their patience was great handing me different sizes. Ordered some more jeans online and shipping was free to directly my house! Will be coming back soon for their cologne that caught my eye and didn't end up getting. Props girls read more

I've been buying Lucky jeans for quite some time now. Yes they are a little more expensive but i really like the feel of the material. Fit is great. Variety as well. This store is at the Del Amo Shopping Center. Parking is close by so thats a plus. Anyway, great store, great product and service. Satisfied with my purchase. read more

Lucky Brand - 223 in blue, 363 in black... - Men's Clothing Near Me - Torrance, California

Mall closes at 9PM but its 8:45PM and the woman behind the counter is just on her phone not doing anything. Thought they'd have some good deals it being Labor day but seems the ol'lady there just wants to go home early. Shouldve stopped by earlier, ill just visit the location closer to home read more

I recently started shopping at Lucky and am in love with their skinny jeans, although they don't carry them in store, the hard working young lady, was able to direct me in the right directions. Lucky for me I purchased straight from the website and had no issues processing an exchange in store when I brought in the receipt that came in the box. Long story short, Issas was very knowledgeable, clear spoken and super nice that I've been coming back for more clothing, you can't beat the quality and customer service. I'd say the jeans are definitely worth every penny spent. read more

As a little lady, it's hard to find jeans that are size 24/25. I was told by multiple friends that Lucky Brand was the way to go for jeans that fit. Walking in this place I was greeted by Ralph, who then helped me find the perfect pair of jeans. I love how knowledgeable he is in Lucky Brand jeans and common skinny people woes. He helped me find a pair of skinny lolita jeans that have a waistband that prevent that annoying waist gap (you know the one that happens when jeans aren't the right size). To top it off, the jeans flattered my hips and tush. I swear angels from above were singing. Ralph's personality really helped make my shopping experience comfortable. He wasn't pushy one bit. He was helpful, personable, and even funny. I definitely recommend stopping by here for a nice pair of jeans! read more

Lucky Brand - I'm in love. - Men's Clothing Near Me - Torrance, California

Rudest customer expletive I have ever had. Sales rep dahlia ? I believe is her name trolled me in the jeans section ... blocked me from looking at jeans and then told me I as a customer am not allowed to touch the merch .. then when I clarified if that is what she meant she is like "no" lies girl lies... I know trash customer service when it's presented to me. I have worked with ppl for nearly 20 years and would never make them feel like this, as if I was going to rob their store of $40 jeans ... come on???? She is rude and needs a class in customer service , I would not recommend this store to anyone unless they are looking to be treated like garbage. Have a great evening dahlia , I hope no one ever treats you like you just treated me . read more

Lucky Brand - Men's Clothing Near Me - Torrance, California

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Been coming to lucky for over 30 years. I like their clothing, cool tees, decent quality BUT I know they're losing money cuz they're closing stores left and right. That being said you would think they would be more customer friendly. Bought some shorts and they didn't fit quit right. So what does one do in this case??? In my case, just wanted to exchange. They weren't gonna lose any money on the deal. In fact, typically it's safe to say I probably would've SPENT more money cuz I usually do that. I'll exchange something and find something else to buy while I look. But I guess if you don't have a receipt when you try to exchange, you can't do ANYTHING. Way to be customer friendly Lucky Brand. Who cares that your shorts have YOUR print and tags all over them. No more lucky for me. I'll stick to Nordstroms where they know how to treat paying customers. read more

Lucky Brand - Men's Clothing Near Me - Torrance, California

Horrible customer service. Clearly, this company has completely given up and could care less about their customers. They wouldn't accept a simple return with a receipt stating that they can't take a return if purchased using Pay Pal. Later, I called customer service to verify and Lucky Customer Service stated that is not policy and a store can accept a return if purchased using Pay Pal. But then Customer Service wanted to charge me $8.00 just to ship a return label, no exceptions, even after being lied to at the store. No wonder why this brand is tanking. Horrible and unacceptable customer service. read more

So on New Year's Eve(4:30p) I go into this particular store looking for a outfit to wear to the Dave Chappell/John Mayer New Year Eve party... The store manager Tammy helped me out & picked out the perfect outfit for me, I kid you not she even picked out the perfect shoes to go with it ... I've always loved the Lucky Brand clothing, good quality clothing at a reasonable price,not to mention fashion knowledgable employees make it a 1 stop place to shop!!! read more

Lucky Brand - The store manager Tammy is the best! She's so helpful!!! - Men's Clothing Near Me - Torrance, California

Love this store at The Point in El Segundo. Staff here at this location need serious training in customer service. Serious. Am a long-time customer of this store, both online and in shop. Was spoken to quite inappropriately by sales associate today, condescending and just ...downright rude. Happy to provide management with specific name if you reach out but otherwise will be avoiding this location from here on out. read more

Terrible customer service! Each time I go the service gets worse and worse. How can a store like lucky brand put up with these employees? Either the service is over bearing to the point where they are constantly following you around the store and continuously asking if you need help when you don't or they completely ignore the costumer and are utterly useless. After my third horrific experience here I will not hesitate to say that i won't ever step foot into this store ever again. read more

My review is an average of 2 back to back visits to the Del Amo store. I would give 5 stars for Wednesday and 0 stars for Thursday. Yesterday, Wednesday 7/26, I popped in to take a look at your jean selection. To my surprise, I didn't realize there was a store in Del Amo, the store at The Point in El Segundo had closed. Yesterday the store was bustling inside and your manager was pleasantly interactive and informative. Today, Thursday 7/27, I made time to come back to try on a few jeans with the intent to purchase 2 pairs. Upon entry into the store, there were 2 sales women behind the register looking at their phones. This was about 3 p.m. I found and pulled my sizes from the wall, tried them on, came out of the dressing room to exchange sizes and went to the register to pay. The 2 sales women were still behind the registers on their phones. No one asked to help me find sizes or ask if I needed anything while I was in the dressing room. Other than cashing me out, it was 100% self help service. I thought those who would care would like to know. read more

Tried to shop here on Saturday. Waited fifteen minutes behind the lady currently checking out. When she finished, I went up to pay. The cashier waved over someone else who had been standing off to the side who had come after me. He said that was line. No one ever mentioned there was a specific line. The layout of the store does not make it obvious that one particular spot is the area to form a line. No one was waiting when I began standing there to get in line. Two people came after me and stood off to my left a distance away from the cashiers. But apparently that was the line. Despite me being there first and waiting for a long time, I was somehow not in line. The cashier had noticed me waiting and never said anything. I was waiting a foot directly behind the lady paying, so I'm still baffled by this. Left without buying anything in amazement at this terrible customer service. read more

Horrible customer service. Was waiting in line For almost ten minutes. Then someone else starts forming a line on the other side of the rack. 5 minutes later for a total of (15 minutes waiting for a register) the guy asks who's next and we say we are since we were waiting longer. Then the woman on the other side says "you said the line was over here" which pissed us off since he had seen us waiting and waiting forever. Then he goes and says "that's true...sorry" and motions us over to the back of the line which now had about 5 people in it. I put all of my clothes back after about 10 more minutes of waiting since the line hadnt moved and was fed up with the horrible treatment. These people literally lost money from lack of customer service and crappy treatment. read more

I am solely reviewing my horrid customer service experience with Daisy. This attendant worked 9' 9/7/18 at 1:45pm. Do not come here if she's working. She was unwelcoming and very stuck up. Every time I attempted to gain her attention she walked the other way. When I attempted to ask for my size in a item she gave me a snobbish looked and stared we don't have that size without even checking. I then picked out a shirt on sale and attempted to pay for it then she stated that the shirt is not on sale and the sticker is incorrect. She was non apologetic and gave me such a bad attitude. I've never had such bad customer service and I've always shopped at lucky jeans. She should not work at Lucky if she hates customers or her job. Don't come here unless you need a dosage of attitude. read more

Gretchen and staff were amazing today! Excellent customer service while helping myself and my husband shop. Listened to what we were looking for and were helpful with bringing more sizes and options to shop online with free shipping. Never felt like we got a hard sales push. Very fun shopping experience! read more

My wife and I didn't end up buying anything but I wanted to at least give kudos to the staff for the great service they provided. * Very friendly but not pushy * Checked in periodically when we were changing * Picked out different washes of jeans for me based off my original selection * When the size that fit best was a bit off, found another of the same size to see if there might be slight differences that would help me get the right length In the end, I didn't purchase anything but they were still really nice when I told them it didn't fit the way I was hoping it would. Well done staff! read more

The perfect jeans are a long term relationship. So...What happens when you loose 33lbs and you don't know quite what size you are or the fit/cut you want and shopping overwhelms you because the mirror isn't your reflection and you're not plus sized anymore? "You get Lucky!" Seriously my 10 year old said it today in the dressing room when I slipped on the first pair of jeans Steven picked out for me. He nailed my cut and fit on the first try. Massively Huge! I walked in nervous and insecure and out toting a little brown bag of confidence and a new long term relationship. Thanks Steven! read more

Been shopping here for years and the product is always great quality at a reasonable price, but I'm finally writing a review because of today's experience with Kevin. What a great rep. He immediately grasped our styles and showed us dozens of items we were interested in without ever intruding or coming across as pushy. A+ rep at a fantastic store. Thank you Lucky. read more

Excellent customer service at this store. Thank you to gals who went above and beyond this day to help me find a nice birthday present for my best friend. You're best! We need more customer service reps like this in the stores today. Full of energy and a willingness to help customers. Way to represent your company ladies! read more

Oh I miss the sales people from the Manhattan Beach's store! They were adorable. The sale person at Del Amo didn't hesitate one second to be mean in her comments. I know that being unkind is very fashionable these days but this is a no-no with me. I recently lost weight and needed a whole wardrobe...but I bought it somewhere else. read more

Really loved the jeans, hated the sales people. Completely annoying. Strangers trying to pry into my personal life, I do not care for small talk. I went in to buy some jeans, not vent to high school students. Finally had to give them the, "It's none of your business" look after they kept pressing me for personal info. I will shop at another Lucky Brand store from now on. read more

Great customer service, they look you in the eye and ask your name. If you find that pushy you should go buy your stuff at Sears.

This place is horrible with their sales! They have a sign right outside, "Labor Day Event, 40% OFF The Entire Store." I spent about an HOUR trying on jeans in a jeans store with two sales people and not one of them told me that regular price jeans (which is almost all of them) are not 40% off. Then they tell me when I was about to buy the jeans that they were not 40% off. "40% OFF The Entire Store" in a jeans store where the jeans are NOT 40% OFF??? WTF! I used to like Lucky Jeans but this place is horrible! Bait and Switch! I'll never step foot there again and I will discourage anyone to do so. What a waste of time! read more

Kevin was so knowledgeable of everything Lucky Brand! Had a great time shopping with him today!

Just left the store & had a wonderful shopping experience. Was in Macys earlier looking for a pair of low rise lucky jeans. Too many jeans to dig thru with no one to assist me. Stumpled in to the Lucky Jeans store on the exterior part of the mall near AMC. Alicia, store manager, was very attentive. She did not pressure me but made me aware of all the sales items & savings. Left with 3 pairs of jeans & 2 t-shirts. Happy & satisfied customer with Alicia's assistance read more

Superb customer service! Becca my Sales Associate went above and beyond in making me a happy customer. I had jeans which were too long and she helped me make a quick exchange, despite the fact her store did not carry the ones I needed. She offered me a few different options, and ultimately we came to a solution which really was convenient for me. Jeans are great, employees are great. I will definitely be back! Sometimes buying things online don't account for the exceptional customer service you can receive in store. read more

Love the clothing but its expensive why are mens clothes craploads cheaper than the womens??? Probably cuz men arent ga ga for brandname stuff like us women read more

I really enjoy shopping here Gretchen is so helpful. If they dont have my size they ship it right to my house. I was leaving for vacation and she made sure it arrived before I left. Really appreciate the customer service. read more

The girl named Sara, she's so helpful and does an amazing job at really trying to look high and low for her customers needs she always helps out my aunt and my mom whenever they come in and they always come out talking about how amazing she is (and how beautiful she is too) I have yet to come in but if my mom and my aunt ever talk highly about someone, they truly mean it! read more

I Love this location. Everyone is very helpful and goes out of there way to be helpful. Lanny is outstanding! I wish more stores would give such good customer service. read more

I came into this store just to check out the brand and see what happens. Something felt very genuine about the store. I walked in and was greeted by a spectacular smile from a lovely girl, Bruni. Although I told Bruni I probably wasn't going to buy anything, she was more than happy to help me figure out what I liked from Lucky Brand! Bruni spent a long time picking outfits and helped me rediscover my style! What incredible patience! I'm very grateful for that! She has an excellent sense of what to find for you as she just nailed outfit after outfit for me! This store has excellent customer service and, with an open mind, they will find an epic outfit for you! I will absolutely come back and purchase some of the items that were just awesome! You must come to this store if you don't know what you want coming in! Or even if you do know what you want, they will help you beyond what you can ask for!!!! read more

Sales people are WAY too pushy. I went in to return some jeans I had purchased online. I felt like the entire time I was waiting for them to process the return, they were pushing more product on me. read more

Consistency is key when it comes to customer service. Every time I visit, the staff has consistently been friendly, helpful and accommodating beyond expectations. I had an amazing experience tonight that I am compelled to share. I didnt realize they closed earlier on Saturdays and my husband and I showed up at 8:15. I had finally decided I wanted a pair of jeans and was eager to get them. When I saw that the doors were closed, with one slightly ajar, I felt deflated because I realized I had missed their business hours. I saw a few customers inside and decided to pop my head in and ask if it was ok to get my jeans. Karla welcomed us and said "come on in!" Nneka then proceeded to help me find the wash and size I wanted. A pair of jeans, t-shirt and 1 belt later, we were happily walking out of the store at 8:35pm. They were so nice and patient. They were never pushy and made us feel at ease, even though it was after business hours. I was blown away by the service I received. I will definitely return to this store because of the staff. read more