I try to be a reasonable person and I, in my opinion gave BAYSL more than enough 2nd, 3rd and even…read more4th chances.
Despite their claim of being the "#1 concrete driveway contractor in the SF Bay Area," and assurances of quality and timeliness, my experience with BAYSL was overwhelmingly negative. If you value a correctly done or on-time project, I strongly advise looking elsewhere.
Communication has been a HUGE issue. Repeated calls, texts, emails, and follow-up attempts were consistently ignored. Furthermore, BAYSL failed to honor their written "1-year workmanship warranty" when problems arose, choosing instead to abandon the project and cease contact.
The project involved a steep driveway requiring traction lines, which BAYSL assured me they could handle. Despite extensive discussions and detailed visual aids provided to ensure alignment, the execution was deeply flawed from the beginning. The initial wooden form was uneven and wavy, requiring my intervention to correct.
The first concrete pour was equally problematic. On a day exceeding 90 degrees, the team appeared unprepared and struggled to implement the agreed-upon traction lines, resulting in a visibly messy driveway. Ultimately, they agreed to cut out and redo the entire driveway.
Trusting their expertise, I allowed them a second attempt in October 2023. I was assured they had prepared and tested the necessary tools for the traction lines. However, on the day of the replacement pour, their new tool appeared unused, and my concerns were dismissed. Predictably, the second attempt to create traction lines also failed, resulting in a rough finish.
While a discount was provided to placate me on now owning an ugly driveway, the issues did not end there. Within 6-8 months, cracks appeared in the concrete, and the overlays used for curb cleanup began to break. I reported these issues in June 2024. After a week's delay, they promised to follow up, but it took another two weeks and a follow-up email to receive a response.
Eventually, AJ and Danny inspected the damage and agreed to address it. However, this was followed by another period of silence. After multiple follow-up emails in July and August, AJ finally outlined a plan of action in mid-August and promised a date for repairs. Despite my prompt response, there was no further communication. Subsequent follow-up emails in September and October were largely ignored, with a brief reply in late September stating repairs would occur "in the coming month." A request for a phone call was also ignored.
By late 2024 and early 2025, their Yelp and Google listings indicated temporary closure, and their company email address bounced. I assumed the situation was a lost cause.
However, noticing their Yelp page reactivated recently, I decided to try again. Unsurprisingly, there was no response to my outreach. As a last resort, a friend contacted them for a landscaping inquiry, and Dennis responded, expressing interest in new work. This provided me with a working alternative email address, which I used to contact Dennis and AJ again about the outstanding repairs.
Dennis responded that they "never got any of the emails" and were "waiting for better weather conditions" - despite months of inaction across various weather conditions. He also stated he was no longer involved in day-to-day operations and directed me to Danny. I texted Danny, who said AJ would contact me. I have yet to hear from AJ, and Danny no longer responds to my texts.
In summary, BAYSL demonstrated a pattern of poor communication, unprofessional execution, failure to honor their warranty, and ultimately, abandonment of the project. Their initial claims of being a top contractor in the Bay Area are in stark contrast to the reality of my experience.