Woah! I'm blown away by the previous reviews. Let me start off by saying, this is my first actual…read morecar payment I've ever had. I'm 31, I started driving at 15. I've been very privileged to never have had a monthly payment. I decided to finally give in and buy a new car for my kiddos. We also have a few trips planned, and we will be driving. We looked at another dealership that told us one price with $2500 down, but somehow the price went up almost double in a month with 2 cars trade in valued at $3000. It didn't make sense. We came in on a random Tuesday afternoon JUST to look. I ended up taking home a Nissan Rouge! I never thought I'd drive a Nissan, but this is PERFECT. My only requirements were newer than my 2 current cars, has A/C, and low miles. I found that at a perfect price! Hyrum was incredible working with us to get us approved.. same day! I wasn't expecting that, but I am very excited. The payment monthly isn't anything too crazy, so we're very blessed with that as well. I'm so excited to finally have a car with A/C! My two cars I have currently don't work for whatever reason, and being pregnant in this blazing heat is not a good mix! So grateful for the team that helped us! Tenille (I am sure I spelled her name wrong, and I'm sorry if I did!) Was also super sweet. I loved being able to chat with her and ask her any questions about financing. She printed off what I needed, and was very thorough in explaining the paperwork at the end. Honestly a great purchasing experience. And for someone who was very nervous and a little skeptical, they made me feel comfortable which I really appreciated! I also feel protected having the comprehensive plan, JUST in case. I really don't drive very far or often for that matter, but with all of our plans this next year, It'll be great to have! Thank you so much Ken Garff! You've earned yourself a customer, and I will be telling others to come your way!

Wanna watch FOUR AND A HALF HOURS of Family Feud for a simple oil change? Wanna be lied to that…read moreyour car is "almost done" when in reality the service tech was just chatting in her boss's office for an hour and never told the team to start on your car? Then come here! And for an extra good time, ask for Kallie Gordon. She's super busy and important - she'll be sure to tell you.

If I could give more stars, I would! Jared at Smart Buy Auto is hands down the BEST used car dealer…read morein the world. The entire experience was beyond amazing. Jared doesn't just sell you a car--he makes sure you leave with peace of mind, confidence, and a deal you can't beat anywhere else. If you live in the Salt Lake or Ogden area and you're shopping for a car, do yourself a favor and go to Smart Buy Auto. Honestly, if you go anywhere else, you're missing out. Jared makes the process stress-free, transparent, and truly enjoyable. The prices are unbeatable, the value is incredible, and the customer service is second to none. You don't just walk away with a car--you walk away knowing you made the smartest choice possible. Smart Buy Auto lives up to its name 100%!

I meant to write a review a long time ago but better late than never I guess. This is my second…read moretime buying a car from Smart Buy Auto and it is always such a great experience. So much so that I'm willing to drive an hour from Salt Lake just to buy a car from here rather than any other dealerships in Salt Lake City. Both times Jared has made the process of buying a car simple and painless. He gets all of our information ahead of time and we are usually in and out with a new car in an hour or so. I've never experienced that before EVER at another dealership. It's always at least a day long ordeal and so many hoops to jump through to get approved. We always get a great deal and something that works with our budget. Jared even helped us get approved for a car right after a bankruptcy. I would highly recommend Smart Buy Auto to anyone and everyone!! I love my new car!! Check them out, you won't regret it

I gave this dealership multiple chances over a 4 to 5 year period and used them as my exclusive…read moreservice provider, but over time a clear pattern of issues made it difficult to continue trusting their work. On my two most recent oil changes, my check engine light came on within 2 to 3 days afterward for emissions-related issues. The vehicle had never had a check engine light before these visits. Since I stopped taking it here, the issue has not returned, which was a major relief. After a 100,000-mile service that included a valve adjustment, I developed an oil leak from the valve cover area. Prior to that service, the vehicle had never had any oil leaks. It was frustrating to go from a properly sealed engine to dealing with a new leak immediately after a major service. There was also an issue with the serpentine belt. It was replaced during that same 100,000-mile service. Only a few months later, when my wife brought the car in for a routine visit, she was told the belt needed to be replaced again due to age and mileage, and it was replaced a second time. This was especially frustrating because it had already been recently replaced. When I followed up, the duplicate charge was converted into a service credit, but actually using it became an ongoing issue. Each visit brought a different explanation for why it could not be applied. Eventually, I was told the credit was lost due to a system change, which effectively meant I paid for the service twice without resolution. On multiple visits, the engine oil was overfilled even after specifically requesting that it not be. This happened enough times that I started checking it myself before leaving and had to ask them to correct it on the spot. Brake service was another disappointing experience. I was charged $125 for a single rotor (not including labor), which I later found selling for $25 at Walmart. The repair did not resolve the issue I was having. I ended up redoing the work myself and purchased two Brembo rotors for the rear for $120 total, which was less than what I paid here for a single rotor. While correcting it myself, I discovered that basic steps like lubrication and hardware replacement had not been done, which explained why the issue persisted until I fixed it. I was also quoted around $1,500 per axle for shock replacement using aftermarket parts, which felt significantly out of line with typical pricing, especially given the parts used were not OEM. I understand dealership service is typically more expensive, but I still expected accurate recommendations, proper workmanship, and appropriate parts for the cost. Unfortunately, that was not my experience here. After multiple attempts to resolve issues directly with the service department, I did not receive meaningful resolution.

made me wait a day for the car, then didn't even have it ready when I came to get it.read more

My check engine light came on, while returning home to Oregon. Being a big, busy dealership, they…read morecould have easily told me to find a motel and wait. They didn't. INSTEAD, all available personnel assisted in patching up my PCV hose, and getting me back on the road (and home) safe. Very special compliments to Technician Colby Peterman, and Service Manager Will Arreola. You folks are the true epitome of customer service, and as such, MANY can (and should) learn from you! THANK YOU!

Do not waste your time and hard earned money with these lying crooks. Purchased a new vehicle from…read morethem and was promised all sorts of things that turned out not to be true. New Vehicle is garbage! Their answer is warranty will handle it, should have never been sold in the first place! They don't care about you after the sale.

I recently purchased a used 4Runner from Ed and had a great experience working with him throughout…read morethe purchase. He was easy to work with and made the buying process straightforward. Unfortunately, we ran into a few issues with the vehicle after the purchase. I reached out and had the opportunity to speak with Ron Vargas, the Sales Manager, and I really appreciated how he handled the situation. Ron made everything right without any hassle or back-and-forth. It was simply a straightforward conversation, honest communication, and a genuine effort to take care of the customer. Things don't always go perfectly when buying a used vehicle, but how a dealership responds when there is a problem says a lot. I really appreciate Ed, Ron, and the team for taking care of us and making sure we were satisfied with our purchase.

We bought a 2021 Lexus GX 460. They could not register the car since we are out of state. They said…read moresomeone will call us to assist. It's been 5 days now and no one has called us. We called them yesterday and they told us someone will call us from Finance. We still are unable to register our car here in CA. Jacob Stott in sales helped us out and then we went to Brad Garner in finance. Please help us resolve this.

Purchased 2 vehicles from here 2 years ago. We were treated & supported better than any other…read moredealership we've been too. We purchased the Total Care warranty, and their service department has also always been fast, and courteous. This will be where we go for both for all future purchases & service appointments! Thank you to the team!!

took our jeep there twice . they have no knowledge unless it throws a code . a bunch of silly…read moremonkeys working there both times they couldn't figure out it's a fuel issue . they didn't even bother to check fuel pump even though it had all the symptoms lol

Super friendly. Very knowledgeable. Allowed us to take lengthy test drives and answered all…read morequestions. No high pressure sales tactics Would buy here again.

I have purchased 3 vehicles from diamond j motors and am very happy with each. Will definitely be…read moreback for my next purchase from here