I noticed my front headlight was out. I called and Zach said he could fix it if I got there before closing. I got there and he had it fixed within minutes !! I was glad because it's raining and getting dark earlier now! read more

Costco had this as one of two locations to check my car alignment. Their tire techs said my alignment had to be fixed for their warranty to be included on the tires. Came here, in and out in 15 minutes with the verification that it wasn't needed. No hassle, no fuss, no issues. Love it! read more

I will recommend Jenni Poe for helping me with my TripTik routings to Biltmore Estate, Asheville, NC and Niagara Falls, Ontario, Canada. Jenni did a wonderful job getting my TripTiks done quickly without any mistakes. Thanks again for your help. read more

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Incorrectly charged tax during the tax holiday. Tried to point it out and have refunded. Given misinformed excuses and argued with. Ignorant of the tax laws, they did not bother to verify that the customer might have been correct, just continued to reject attempts to explain. I was sent an email from a competing garage advertising they could provide services tax free. Since I needed work done on one of our cars, I took it to AAA Powell location, where I have been a loyal customer for years. Not the competitor that was smart enough to try to capitalize on the sales tax holiday. I wished I had gone to the competitior. I will from now on. What I still can not understand is why they argued with me so vigorously over something that wasn't coming out of their own pocket. I will do their job for them and file the form to get my refund from the State. Maybe they can use the $48 they got over not refunding to spend towards trying to attract a new customer. Keeping a loyal one would have been a lot easier. read more

I appreciate them! They're knowledgeable, friendly and care that you get a good price.

Replaced front wheel bearings but unable to do other repairs. Had to go to Oxford to complete work needed.

Matt & John are excellent to work with. So thankful for their hard work and honesty.

Joined AAA several months ago and opted to take a vehicle to their service center for an oil change. They are also very conveniently located in Powell. They were able to fit me and the service and answers to my questions were addressed professionally. Planning to take my cars there for future routine service and repairs. read more

Called when they were super busy. They were able to fit my car in to diagnose a leak. As it turns out I also had a very bad tire. Thank God they noticed the inside tire shred. My car was delivered totally repaired for what was quoted. It is much safer and drives much better. Very grateful for the time and genuine concern from Matt the Service Manager. AAA is fortunate to have him. read more

The buggy needed an oil change and tire rotation and I wasn't feeling going all the way over to Polaris to get it done where I bought my tires so I rolled into here seeings how it looked not so busy. Was told they were short handed and taking appointments so I made one and came back two days later. Had my coupon and my AAA card so there was some discounting there (hurrah!) but I was in and out and on my way in about 20 minutes! The waiting area is clean, neat and very roomy and staff was very professional. I would come back here in a minute for service...especially with a coupon ;) read more

Jeremy ROX! He has some special power to make any situation seem okay. No reason to get nervous about car repairs or service when he is around. Thanks for you attention to our Honda Odyssey. read more

This place is amazing!! The other reviews say so much about the service and everything I experience was exactly the same! Great people you can trust to take care of your car. They were helpful in getting me a great price. I brought a coupon and instead of just accepting it, they helped me find a better one so that I could save more money! Who does that? Well, these guys do!! Go see them they will give you great service for your car. Mind was just and oil change but I would trust them to do anything! read more

I was given an out the door price for Four new tires and then received a phone call that I needed an alignment. Torrey (the manager) said if I did not get the alignment that my warranty would be void, after he had already put the tires on. Then when I went in to pick the car up he got all snotty and said if I had bought tires before I should know about the alignment clause. I was given a price of $9.99 for road hazard warranty yet when I got the final bill it had jumped to 22.68 per tire. read more

First trip here for service. Very honest service! Had a brake issue, diagnosed and didnt try to over sell or con me into unecessary service. I will be back! read more

Seriously couldn't find a better place to get my car fixed! They not only fixed my car in the time I needed they have such an amazing attitude, friendly and beyond helpful. This was my first time bringing my car to their shop and I'll definitely be going back and referring people to them. I am so beyond grateful for everything they did! read more

I'm new to the area and decided to give these guys a call. I was having a power steering issue. (Steering gear was binding) Their price was very fair and service was done as quickly as possible. (Half the price of a local dealership) These guys were very informative and professional. I would definitely recommend them. I will use them again in the future if need be. read more

I've used them both before and after change from Bob Summerel to AAA, and have taken all three of our vehicles (two Acuras and a VW GTI) there for various reasons, and have always been pleased by their professionalism, quality of work and their prices are reasonable. Last year, the rear latch on my MDX was stuck, and I couldn't open the back. Was headed out on vacation that day with the family, and I swung by unannounced to see of they could look at it. Three guys came out, tore the hatch latch cover off, fixed the problem in 2 minutes....no charge. That's the kind of behavior that breeds loyal customers, which I am. The most recent manager, John, is excellent and I feel like he always takes good care of me. read more

If money is no object, then this is the place for you. I had a complete brake job done and am very happy. It seemed expensive, but I pulled the trigger for convenience. They also provided quotes not requested, as they thought the work was needed. Even though it's a sales job, I like the approach. I was shopping for new tires for my wife's car and received a quote for $1,150. Discount Tire did the job for $800. That's a 43% hike. Wow! I really like the people there, but I will never waste my time there again. read more

Very positive experience there today. Took my van in to get an oil change and tires rotated and was treated very nicely- like family. We even got into a discussion about iPhone apps for the grocery store- not something I'd expect from a bunch of car guys! They were very friendly, professional, and down-to-earth. Now I know why my husband likes this place so much!! read more

Ever since the first time I was serviced there, I have always been impressed with their courtesy, professionalism, work completed, and at times going the extra mile. A great team. -- James M read more

Kirk is the store manager here and really takes care of you. This is the place where if they say there is a problem there is one. I have always felt comfortable with them working on all of our vehicles. read more

Took my wife's car there this morning for a nail in her tire. They got me on pretty quick and fixed the tire at no charge! They had the vehicle for aprox an hour in the shop! I highly recommend these guys for any tire issues you may have! read more

I wasn't overly impressed getting greeted with a "chip on his shoulders" Russ. Not the best guy to greet customers... asked to get an estimate on replacing my brake lines. Russ says oh we can't do that now you have to schedule an appointment. The place wasn't even busy... So I did. Came back for my appointment but now I find there is a change for an estimate. Manager Russ failed to tell me that part when scheduling the appointment. Needless to say I left and went over to Midas and they gave me a free quote. Maybe my first clue was when I took my vehicle in a couple months earlier for an oil change and when I got home I checked oil level and discovered they shorted me a quart. They did address that but just the inconvenience of it all, I want to trust the professionals but I can't. I tried to give them a second chance but sorry not ever again. read more

Experiencing rattling at idle on my 2008 Honda CRV. Turned out the heat shield on the catalytic converter was rusting away. AAA got my car on the lift and completed the repair in minutes. Great service, quick turn around as always. I will continue to have my car serviced here - so should you! read more

Couldn't be happier with the service I received. I came in without an appt to check on a leaking tire. I was also due for a rotation. They took care of it same day and even cut me a great deal on a new AAA membership. I've worked with these guys before and they've always been honest and reliable. read more

Yes, this is a great place to get maintenance on your vehicle-finally a place I can go without feeling like I am hearing a sales pitch to spend more money on worthless additions I don't need. The manager is wonderful- friendly and efficient. The employee that serviced my car was, I don't know how to put it besides adorable. He was concerned that my headlight was so foggy that I wouldn't be able to see at night. He printed off, in color, a replacement he found on eBay for 1/4 of the price that scion would charge me. He also offered to install it for free. Now, I probably won't buy this because my car is getting to the age where that doesn't warrant me spending money, but the thought was much appreciated. I'll keep going here even if Midas has 19.99 oil changes right down the street. read more

The bolts in the caliper on my rear passenger side had worked loose after some "service" that I had gotten at another shop. I had my car towed to this service center the night before they worked on it. I received a call almost an hour after they opened, telling me they had gotten my car in and repaired it, explaining what needed to be done. Upon arrival, I was given pictures of what had happened and they did not bill me! I can't even begin to state how thankful I am for the work that was done here, how quickly they got it done, and how thankful I am to have them take care of the bill for me! This will be my regular shop now! read more