Unresponsive is how I would describe this company. I talked to them on 10/10/22 to come and give…read moreme an estimate on some rug repair/rug pulling after some indoor foundation work. No call back after talking to the lady who answered the phone. Called again two more times over 10 days and left messages. Still no call back. Finding a carpet repair company turned out to be hard, but most other companies were responsive and said they don't do that work--I respect them getting back to me and I will Not review them. I take exception to The Carpet Specialist who failed to respond to numerous inquiries. What does that say if you hire them and they need to come back? Will they "ghost you?"

I hired them to stretch our carpet and did a pretty good job and did come on scheduled time…read more However, they are dodging me when I requested an invoice. They said they would turn my invoice into the office then they would email me and it's been over a week. I called them a few days later and the lady never picked up and now the phone call goes straight to voicemail. The address listed for this business is an apartment which I believe is illegal to run a business from a residence. I'm assuming they are dodging tax by not providing me a receipt. I really need this receipt as we sold our home and need to provide to the new buyer. I have a couple of stars because they did a pretty good job. I will report them to the BBB for not providing an invoice as well as running a business from a residence. Also I thought they charged a bit high for the amount of work that they did. I would definitely get an estimate and shop around before using them in the future, especially if you need warranty or an invoice.

As soon as request was submitted, he contacted me right away. I sent request around 8am and by 11am…read moremy carpet was being installed in the room. Super fast and explained everything well. I would recommend!

Jairo and Mario from JGS Carpet Installation took on 2 difficult spots I needed repaired in my home…read moreto prevent trips and falls. They were: a doorway that had pet damage and had been pulled up, and my upstairs catwalk hallway that needed some carpet bulges stretched out. Jairo was easy to get in touch with and arrived early for the repairs. He showed a lot of care in his work and he made sure I was satisfied with the repair before packing up for the day. Both carpet repaired areas look brand new now and match my other carpet areas again. I had put off getting this fix for years because I was worried about price but these fixes definitely had higher than expected value. I no longer have to step over carpet bulges and my door shuts better. I would definitely use JGS Carpet Installation's services again for repairs and if I need new carpet installed I'm calling them for the install.

Being a picky customer, I usually don't leave many reviews but Katy Affordable Flooring exceeded…read moremy expectations! Juliana and Vicente arrived at my house with carpet samples to choose from and offered a fair price and installation within a week. Their price beat HD with rip up, haul away, carpet, padding,and furniture moving included. The crew was on time, installed my carpet quickly, cleaned up and handled my very heavy furniture with care. Five star service!

Work was well done. Good value for money and good quality work. The team was very responsive and…read moreprovided details on what was done.

Great work - Joe was very helpful selecting the carpet and the install crew was amazing - very…read moretrusting and respectful

They did a great job replacing my wood floors with tile. They were responsive and patient.read more

If you're seeking flooring services at an unbeatable price, just come in and ask for Colby! He's…read moregot a wealth of knowledge + the patience to share and explain it without all the annoying sales tactics or pressure. He walked me through every flooring option relevant to what my husband and I were looking for to replace all the carpet with in our new home and even provided on the spot ballpark estimates and encouraged me to take flooring samples, which I did! As soon as we made our final selections he moved quickly to ensure the new flooring could be completely installed before moving any of our stuff in. The installation team, led by Alejandro, did a tremendous job that completely transformed what was already our dream home! Honestly the floors are stunning. And with 2 large and rowdy dogs and a toddler, the floors have proven near indestructible and a breeze to clean and maintain. Can't wait to work with this company again in the future! Thanks again guys!

Review #2 This is the second time we've worked with Colby…read moreand Flooring Warehouse. The process, communication, install crew and results have been FANTASTIC! I could not recommend them more highly. We had a bit of a tricky install because we were adding on to existing wood floors. The crew did an awesome job and were able to integrate the new flooring without the need for transition strips. Their tile work was exceptional as well. On top of all that, they were courteous, hard working, trustworthy, and clearly took a lot of pride in their work. Review #1 From the start, Colby at Flooring Warehouse was responsive, helpful, communicative, and professional. He made the experience of replacing all the old, dated flooring in our 1970s townhouse seamless and painless. The end result is a mix of tile and hardwood and looks fantastic!

We just used this company to replace our entire downstairs floors. They were beyond all…read moreexpectations w their professionalism and expertise. Mike G was thorough in explaining the process and not pushy at all. I cannot praise enough the installer crew, showed up on time, clean and professional, did the job w meticulous expertise and cleaned up perfectly. we recommend this company w zero reservations , and LOVE OUR NRE FLOOR. brad and Francine B

Kim was great to work with while considering carpet/tile. Patient, knowledgeable and gave us…read moreadvice. Installation could not have been better. Teo arrived timely and ready to work. Installation was quick and efficient and quality of work was NOT compromised. After installation, Teo walked around with me to make sure I was happy. He wanted to ensure all furniture was replaced where I wanted it. They made sure areas were clean and debris free. I will use them again and refer to family, friends and neighbors.

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

I recently hired Upfront Home Services to clean my tile floors in my home, and I couldn't be more…read moreimpressed with the results. From start to finish, the entire experience was smooth, professional, and honestly--refreshing. Luis arrived right on time, came fully prepared, and immediately got to work. He was not only efficient but also incredibly detail-oriented. Every inch of my floors was treated with care, and the difference was noticeable right away. Stains I thought were permanent are completely gone, and my floors look brand new again. Very happy with the results.

great job great price…read morehe was able to repair carpet and flooring and base boards. I would recommend him to any repair you may have. Reasonable prices and very knowledgeable on what he says he can offer. He explained all options and went above and beyond to make sure we were getting the correct information and we were happy.