Ben was freindly and explained the problem was a bad thermostat that he was able to replaceread more

I called Scott's on a neighbors recommendation. They showed up for an after 5:00 service call. Cost…read morefor visit was $149. The tech looked at every thing and said I had a leak in my condenser unit coil. He could "hear it". So I asked if it was fixable. He said maybe not sure, and that someone will reach out to me tomorrow. Next morning their sales guy comes out and says you need a new unit. Later on in the day he sends a quote for $17,400. I call and ask if it's repairable, (I looked on line and I could by the part my self). He says the part is obsolete, really? I am looking at it on line and can have it at my door step in 2 days. So I knew it was BS and they just wanted to sell me a new unit. So to get another view I called American air and heat. There tech was more through than Scott's Tech and he pin pointed the leak quickly. Gave me a quote on the spot for $2100 and they had it fixed the next day.

Well I went to about 6 flooring places around my area in Lake Mary and came in here and found…read moreexactly what I needed. Basically I was looking for flooring that would match my tile that I already have. Ashley went above and beyond to help me find the perfect flooring and the perfect price. So I get the flooring August 10th and I will let you guys know how it all turned out. So far the customer service has been excellent she always calls me back or sends me an email with photos. Fingers crossed the flooring comes out beautiful and I can move on with this project.!

horrible customer service. I think the owner was drunk when I called. We were referred from a…read morefriend to called to get an estimate. I guess the guys that were good working there left and aren't working there anymore. don't trust this guy or his contractors.

Was out of town and came home to A/C not working last…read morenight. Today I called the on-call tech (Michael) who promptly returned a call to me after I left a voicemail. He talked me through a troubleshoot. He said that he would call me later-after he finished the call that he was currently on to see how the troubleshoot went for me- which he did! This is the text that I sent to him before his f/u phone call. "Hi Michael - Thank you - Thank you - Thank you !!!! You are awesome! That worked! .......... A couple of months ago I responded to a Ring post requesting a recommendation for A/C repair. -With the customer service that you and your team provide (like the above) I could not help but post my strong recommendation for Matthew Roberts! You rock!. Thanks again!!!!" Michael saved me hundreds in time and labor on a weekend. Their customer service is unparalleled, which is why I have had a bi-yearly maintenance plan with Matthew Roberts for years.

Fast service. Honest. Competitively priced. Excellent customer service. I must say I was a bit put…read moreoff with paying a $95 deposit prior to the first visit but don't let that stop you. I was worried I would pay that and they wouldn't show up. Not the case at all. (It is only for the first visit. Not required anymore once established )Hiring them for our AC needs to one of our best choices ever.

Service was professional and responsive, prices were fair for parts and labor. Would recommend.read more

Ac not blowing cold. RP came as requested for diagnosis and found a leak (2). Defrosted unit,…read morefilled with Freon( in the rain) so we slept at night. Come back fixed the leaks in an hour. He was pleasant and professional. Cost was well in my budget and gave a military discount. Very please with their service but hope I don't need them anytime soon, but will definitely use Repair Pro again if needed and highly recommend them. Thanks for your help. Five stars

Came late, got the unit running. Unit failed in two days. Called a different service. Solved the…read moreproblem but did not get to the cause.

Custom mer service is great. They are very accommodating to your schedule. They also offer…read moresuggestions instead of pushy sales tactics.

We have used A C Mechanix for years. Just found out new owner but same exceptional service…read more Zach Drake was our repairman and he was punctual and polite. Gave us lots of good information and no hard sell. ¹

My older central air system, (it's almost time to replace it), decided one day to just stop…read moreworking. After doing a quick check, I decided I needed professional help. I called A/C Mechanix and they promptly took care of the problem. I'm a Customer Service professional and know how service calls are supposed to take place. The tech checked off all the boxes and was very professional. He answered my questions and gave me an honest assessment of the situation. My problem was solved within an hour. I'll use A/C Mechanix again and recommend them.

In an attempt to be fair and objective I will do my best to write what has been said, communicated,…read moreor provided. Bottom Line up front: If they had not been the installer of the unit with their information tagged to the equipment, I expect I would have used someone different. Back in late September / Early October I called to coordinate a maintenance visit. It was scheduled for 13 November 2024. I received a call stating the appointment had to be rescheduled because the 13th was the company's annual meeting. Systemic Problem #1 Communication: An annual meeting is scheduled well in advance. In most cases about 11 months out. Why was this not communicated to all employees and placed on their calendars? This would have prevented the appointment from being scheduled. When asked why no one knew this when I scheduled my appointment. I was told no one knew about the meeting. IE: It was not communicated. Fast forward to the rescheduled date of 21 November. The technician climbs in the attic comes down and states the motor needs to be replaced. Mentions that he needs to order the part and will have to come back. Grabs his tools and leaves. Leaving a mess for me to pick up. Systemic Problem #2 Workers are not taught how to respect the client's home. Leaves a mess and I have to clean up after them. (Picture enclosed). The service technician returns to repair the unit and upon arrival asks if my ladder is still available. I said it is still in the house yes. Great I'll get my tools. Systemic Problem #2 Respect the customer's home. I had to get the ladder and place it in the hallway for the technician. The right answer should have been it's ok I'll just get mine or never ask in the first place. The technician climbs in the attic comes down and states the motor is the wrong motor. He was provided the wrong motor from the parts office. He will have to get them to order the right motor and come back. Systemic Problem #3 Check your equipment. You always check, and recheck that you have the right equipment/Parts before you leave for your job. As it was upon climbing into the attic and realizing that he had the wrong motor. He informed me of this issue and then started to complain how this happens a lot the, parts Department provides the wrong equipment. They do not check to make sure things are correct (See review 1/25/2024) He then asks if I would like him to clean things up. To which I state yes that would be nice. He then asks if I have the tools to do the clean-up. There are two systemic problems here:. Systemic problem #4 the employees are not provided the equipment to clean up after completing their work in a customer's home nor have they been told it is expected for them to clean up/ This ties directly to systemic Problem #2 Respecting the customer's home. (picture included) The Thanksgiving weekend comes and goes. I call first thing Monday 2 Dec to ask about the repair. My home is sitting at 55 degrees. I'm informed that there is no timeline planned as we do not have the parts. I am also told that they will not know when the parts will be available until after 10 AM. Systemic Problem #5. No one takes responsibility, it's the next guy's fault. The Employee complains its parts, parts complain it's the supplier, and it's not their fault. It is now Dec 19th and I have received a call that the service tech is on there way. Today they should be replacing the motor to the unit. The technician arrived and replaced the motor and then promptly told me the thermostat was bad. I left the house for an appointment, upset and frustrated. I reached out and contacted the Company. I was placed in touch with the service manager. In my conversation with him I asked the question regarding how is the thermostat bad it less than 6 months old and was the technician trying to milk me for more money. His response was no we are not trying to milk you out of your money and if you would like we will happily replace the old motor and have you hire someone else. I informed him if that was how he wanted to deal with the situation I would be happy to include that in my review. In addition to that, I mentioned Problem #2 The technician was in and out and instead of using the walkway chose to walk across newly planted sod tracking the loose dirt into my home and on to my carpet. Leaving the carpet stained. The manager agreed to send out a second technician, reimburse me for the carpet cleaning. New Tech shows up the thermostat is not bad, the old control board was not replaced with the with the new control board shipped with the motor. New Tech Wonderful. In the end the issue with my system was corrected. Albeit 62 days after the initial request. If a response is provided please address the changes the company is making to the systemic problems. Loyalty is not retained when the service doesn't meet expectations.

First off The technician Adam was excellent. He had to replace the run capacitor a small part that…read morewas under warranty since I had bought my ac from them five years ago. I have no problem for the $99 diagnostic charge. They're in business and have a payroll and all that. Where I felt cheated is the $237 that I was charged for the labor of replacing the part . The tech was probably at my house 30 minutes max. I used Mid Florida since the part was under warranty thinking I would save money. I called their office and spoke to a manager and he said they don't charge by the hour but by the job and said sometimes this job calls for an hour and a half. Not sure how removing the back of the ac and plugging in a new part equates to $237.

Excellent service! Showed up in a timely fashion as scheduled and was very professional. Upfront…read morepricing; I would 100% recommend to others and would have work done again in the future! Their plumbing service is on par and good value!

Max was very Professional. Was on time and repaired the window quickly and efficiently.read more