Day 2 of our family vacation in OBX, and our battery in our VW minivan died in Kill Devil Hills…read morewhile in the Five Guys parking lot! Panic sank-in like a weight on fishing line dropping off Avon Pier. Turned out we needed more than a new battery: the alternator and serpentine belt both needed to be replaced and every place we called was booked for the next two weeks! That's when Chantal at Kitty Hawk Truck and Auto worked her magic. So grateful to John, Chantal and Steve. Thank you so much for making our car repair dreams come true! Next year, the plan is to have John turn our minivan in a Maserati.

Fantastic Service, Impeccable Experience!…read more I've taken my vehicles to many different mechanics on the Outer Banks throughout my life and none of them compare to the level of professionalism, experience, and customer service as Kitty Hawk Commercial Truck & Auto. I was able to communicate with the customer service rep over Facebook messenger and they answered all my questions promptly and satisfactory to my needs. I was able to get an appointment very soon within my availability. The first time I need them to do a full diagnostic of my vehicle. As well as fixing a few present issues. They provided me with a detailed description of everything I needed to get done and in order of priority. They provided cost for parts and labor. The customer service rep went over all of it with me, allowing me to gain trust in thier knowledge and experience. Because I was a happy customer the first time. I decided to come back. The second time I again spoke with the rep via Facebook messenger and they got me an appointment. I am unable to drop my car of during business hours which is OK because they have an overnight dropbox. I highlighted what I needed done, from the previous list they provided, and they took care of exactly what I asked for. The best part about it is that it was all at a reasonable price. Even though I leave my vehicle for them to ha e it all day so they dont have to rush or worry, in case they unexpectedly get slammed, they always get the job done in a faster time then I expected. If you're looking for real experiences in trucks and autos. If you want to get your vehicle fixed right, at a reasonable price and in a timely manner then you definitely need take your vehicle here. They will take care of you. I am one extremely satisfied customer for life.

I was doing some work on my truck and the previous shop tightened the lug nuts extremely tight that…read moremy impact driver couldn't get them off. Stopped by and talked with the guys and they helped me out. Very appreciative.

absolutely the worst place to take your vehicle in the outer banks. avoid at all costs,…read moreunprofessional work and won't honor supposed warranties.

Poor service, understanding of vehicles... seems to be dishonest or at best very poor working…read moreknowledge of cars/trucks/vans. Please, save your money and go off the island. They're just trying to make a buck here and I get it, it's tough to stay afloat these days, but other lines of work should be considered.

wow this place is awesome. Great staff, helpful mechanics and very reasonable pricing.read more

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

They helped me out while I was here on vacation. No charge to have my car looked and evaluated…read moreafter I ran over a part from a boat (it fell off in front of me while driving down the highway). My mind was put to ease with the evaluation, which was greater than I expected -- truly surprised me with the thoroughness. They gave an honest appraisal of all the things my car needed, including a mindfulness towards the oil, and new front tires (which I clearly needed before running anything over), and assured me I was good for the return trip home without any immediate repairs or parts done in their shop. I followed through with their advice when I did get home, including getting new tires, and it truly made a difference in how the car was driving. Wish they were my home mechanic!!

Lighthouse always takes the time to reach out and update me on how the repair is going. Plus I…read moreappreciate the way that they thorough on the repairs and making sure everything is right before having you pick up your vehicle.

JT has been saving my butt for years with my Lemon of a…read moreJetta GLI. I was beyond broke living in Norfolk and JT was the one person I could trust to work on my car. He came highly recommended from his nephew whom I served with. Every time I had a problem with my car I would take it to JT and I rely on him to fix my car without taking worrying about getting rip off like at other mechanic places. His work was superb, would absolutely go back to JT if I was still in the area. Thank you for not taking advantage of a young broke sailor :)!

I called this shop after being recommended & asked if they could replace my ball joints. The…read moreowner, JT, obviously didn't want to do the job. He asked me if I called other shops (I should've hung up on him). What kind of a shop doesn't do ball joints??? He finally agreed to take a look at the car. He made a big fuss that he would have to replace the lower control arms to replace the ball joints. WRONG! The ball joints are separate from the lower control arms on that specific Toyota. What an amateur!! It took him 2 days to change 2 ball joints & 1 tie rod. Then, I had to get an alignment somewhere else. A week later, I heard a noise coming from the front driver's side wheel. I took it back to the place who did the alignment & they showed me that the wheel bearing was damaged. Since JT & his crew had to take off the wheel & steering knuckle, I had no doubt that he destroyed the wheel bearing. It doesn't stop there - he didn't even secure 1 of the ball joints to the control arm. I would NEVER EVER go back & deal with this idiot JT. He gave me a sob story that he downsized after COVID & only does small jobs. Meanwhile, his sign says "We Do It All". Because of him, I fix my car myself.

I sat in there for about two hours until I knew something nobody said anything about a wait …read more another lady comes in they get her car bf mines and I'm like whatttt. I didn't knowing anything till the end that something was wrong on my car that they couldnt even fix right then still had to pay 35 just for looking at it . crazy im never going back

Great customer service. Very pleasant sitting area. Will definitely be my tire go to for the futureread more

Sonny always makes time for you and gives you an honest assessment of your cars' needs. I've been…read moregoing to him for almost 20 years and I wouldn't trust anyone else!

Sonny will take good care of you at S & V Auto Service. He doesn't believe in taking shortcuts and…read moreand will give your vehicle great care. Your automobile will be serviced with quality parts and products with no unnecessary work suggested or performed. Finding a fair and honest auto mechanic who offers complete auto service is difficult so I was very happy to discover S & V when I was referred to them after purchasing a used Ford F-150 that needed a couple of things taken care of. I appreciate Sonny's "say it like it is" straight-forward attitude. He's old school and does things the way they should be done. The place is clean and the waiting area is comfortable with complimentary coffee to enjoy while you wait. When I was there they even had complimentary Krispy Kreme donuts available to enjoy. My wait wasn't long and I got to enjoy a nice conversation with Sonny, the owner. If you are looking for great quality work to be done on your vehicle at a fair price without pressure to perform unnecessary procedures this should be your stop. They are locally owned and operated and deserve your business. Thanks, Sonny, I'll be back when it's time for my annual safety inspection.