Hey Dicks, While…read morenot optimal, sometimes your customers and employee have to take a shit. Nature calls in the most inconvenient times. But, y'all know this. Why then do you make your toilet paper so fucking hard to get it. Is there where you lose money? Worry customers and your employees will use too much? I'll shop where I feel some level of respect is giving to customers and staff.

Unfortunately we had a very negative experience this morning at Dick's. I was administering a…read morepublic access test for two US Veterans and their service dogs in training as their final step to become fully certified teams, which is a HUGE accomplishment for them. We barely got in the door and were immediately asked to leave. The employee who stopped us from entering was "Coach K" (he refused to give me his actual name). I politely explained to him that per Colorado State Law, service dogs in training were granted the same public access rights as working service dogs and I was happy to show the law on my phone. He indicated that he was aware of the law but that last week a group was in there training their dogs and one of the dogs was barking aggressively, so they decided to not allow dogs to train in the store. I informed him that that is in violation of the law and we were not training, we were testing. He said he didn't care and to take it up with corporate. After I clarified that he was really going to not allow us and our very well mannered dogs access to their store, he said we needed to leave and this was the last time he was going to say this, which implied to me that if I didn't leave he would call security or the police. Usually when we have these access issues it is due to ignorance of the law. Not just someone completely choosing to ignore the law because they feel like it. These were disabled veterans who worked hard with their dogs under the supervision of our non-profit service dog training organization for over a year and they deserve to be treated with respect and like any other customer when they are in public. I called the corporate office and filed a complaint about the store, so hopefully this issue gets resolved quickly as I plan to follow up.

While this REI is a bit small, the store itself is wonderful. The selection is bigger than you'd…read moreassume. Everyone I encountered was friendly. I actually came here to get some ideas for hiking pants I want for Christmas and am so glad I did, I got one added to my list! We aren't online shopping this year so it's perfect!

I've been a member for awhile. This location is good. It might not stock everything but the sales…read morepeople are nice.

The customer service has been excellent every visit, I have been in countless times, one time…read morereally even stressed as I had to many to dos on my plate that day and the gal was super kind and sweet and actually made me feel good when I walked out the store.

Awful managers with absolutely no customer service abilities. I've been a loyal Athleta customer,…read morebut I plan on shopping elsewhere in the future.

I'm a big sucker for sports gear for some reason. Foam fingers, beanies, jerseys, t-shirts, lucky…read moreundies, and all kinds of things for the car is usually on the top of all my gift lists. One day, I may just put "autographed Brian Urlacher jersey" on a future wedding registry. I had a little time to kill while waiting for my car so I took a little stroll around the mall and found this place absolutely delightful. I happened to stumble on it by chance on my way because anything orange and navy blue always catches my eye. Unfortunately for me, the Broncos sport the same colors are my beloved Bears so it's usually a dead end. I did notice a Joaquim Noah way in the distance so my interest was definitely piqued and I was pleasantly surprised by the awesome selection of Bears t-shirts front and center. Unfortunately, most sporting goods places only have jerseys and hoodies in mens sizes, rarely womens sizes and never in childrens sizes. Boo. Mens shirts never looks quite right on me so I passed on the nice selection of t-shirts and focused on bumper stickers and knick knacks I did not yet have. I was helped out immediately and with the salespersons help, I narrowed down all the Bears items and concluded that I owned pretty much everything I saw-including the vinyl adhesive for the back window of my car. I did find a replacement keychain lanyard that I hadn't seen in awhile of course I snatched that up. My only gripe about this place is that they don't carry womens jersey sizes or kids sizes at least. Women and kids are football fans too!

Great place to get kids sports equipment. I've come here for years and can usually find what I need…read morefor my kids sports activities. Decent prices and helpful staff (mostly).

Masters of the art of avoiding customer service. Untrained and unhelpful staff. All they want you…read moreto do is send an email to someone else who will answer the question. I would not waste my time or trust them with anything

If I could give zero I would. I have never been so ignored in almost my entire life. Had 5…read moredifferent employees walked by me more than once. Can we guess how many offered to help? Zero. I'm disabled and I was looking for shoes to fit leg braces, not be basically stalked by employees whom say nothing when they wander by. Customer service has gone way down. All these people just act like they just don't want to actually work. Hang on though 1 person I talked to as I entered and exited. They need more like her. Wish I'd have caught the name on the name tag.

I went into Big 5 to look for some hiking boots, but I wasn't expecting to have my socks knocked…read moreoff by the outstanding service provided to me by Kent. Seeing a circular ad for shoes on sale, I wanted to buy a pair of hiking boots. Not seeing my size in the style I wanted, Kent came up to me just ask I was about to ask for help. I told him I couldn't find my size in the particular style I wanted and asked him if he knew if that brand was good. I had no idea I asked my question to the right person! As it turns out, hiking is a passion of Kent. He provided me with so much information about the soles of shoes, stitching, material, and protecting the material of the shoes. When I told him I was looking for a shoe that was a little more like a boot since I had a fear of snakes, Kent also had knowledge of that! When I finally settled on a choice of shoe based on Kent's recommendation, he also told me what to look for as I walked, explaining how much weight/pressure I put on what part of my foot as I walked. Kent wasn't a high-pressure sales person, but truly wanted to make sure I got a shoe I liked and would work for me. In fact, I walked out with two pairs of shoes! It's so difficult to find great customer service these days, let alone someone who genuinely enjoys his job and giving tailored advice. I can't thank Kent enough for the outstanding customer service he provided me.

Had a wonderful experience in here! Mrs. Kathy was more than happy to assist me with my first foot…read morescan to make sure I got the right kind of athletic shoe for my goals!! Really love this place will be my go to for new sneakers

Shopped here today to get a pair of shoes. Lilly was extremely helpful, took the time to do some…read moretests and then showed my several pairs of shoes. great place, would highly recommend! 10 out of 10 toes!!

Great selection and a very friendly staff. The only reason I didn't give it 5 stars was because…read morethey didn't have the specific item I was looking for, but if I was going there with an open mind and not 1 item in particular, I would be in heaven. All sports are covered and the variety is great.