I loved this store!! I came in looking for sports bras. I need more support not only because of my size but also bc of the types of activities I like to do ( running, bootcamp, spinning, kickboxing, zumba, etc). The guy who helped me was extremely nice and showed me everything that he felt would be good for my workout, not just bras. Then the girl in the fitting room was great about bringing me different sizes and checking up on me. I bought 2 bras and wanted to get a few more but they were out of my size. The great thing is, they keep a list and once your size arrives they call you to let you know. And they keep up because a few weeks later I rec'd a call that my size had arrived. I've worn the items I purchased a few times at the gym and they are definitely worth the price. I am very satisfied with their customer service and the quality of their products. Definitely recommended. read more

I love Lululemon! Yes, it's expensive, but the quality is great.( I live for their running skirts!) For the most part, the employees here are super nice and helpful..some are awesome (Mackenzie!!) My pup loves coming to the store as she always gets treats, fresh water and and lots of attention. Overall, this store has a very nice vibe going on. I spend alot of time working out, so I guess that justifies my frequent visits here! read more

My only complaint about this Lulemon is that I want to buy practically everything in there. Not only are their workout clothes the best quality available, but their staff is super friendly and informative. I was trying on a top that I didn't love and the sales gal took the trouble to open boxes from a new shipment to introduce me to a post-workout sweater that is so cute that it has inspired my BF to go buy one of her own. Thank you Lululemon for making workout clothes that are so cute that they make me actually want to workout. read more

I really needed a running jacket, so I went to lululemon to check some jackets out. I was greeted by a nice girl once I entered, and was offered great service and help by the other girls in the store :) They carry sports bras, jackets, and a variety of exercise pants! I ended up buying a nice purple jacket after trying two other ones on- it's super comfortable, and it even has "secret" pockets! It was quite expensive though, but the quality is amazing - I definitely got what I paid for. I can't wait to wear my new jacket tomorrow! Thanks Lululemon for both the great service and the great products. :) read more

I have been shopping for workout clothes at Lululemon for the past 3 years. The clothes are very comfortable, durable and make your body look plus feel great! I refer all my clients to the store and they all are happy. Yes, it is pricey but you get what you pay for! Lately, they are adding color to their pants besides black. Love it!!! read more

I've browsed the Lululemon Pasadena store a few times - it's very tiny, so browsig can be tough! But I was in Old Town and Studio City and Brentwood would've been a drive (stores are bigger there and in Glendale). Every time I've been in, the staff is great - they are really trained well in customer service. Since it's a pricey clothing store, I do expect great service and it's definitely there! I like that they "get" your style and can suggest other things that fit with what you're looking for, as well as something that might be interesting but outside the comfort zone. I just read some other reviews and it sounds like the return policy is a bit to navigate. So far, I've only bought a pair of shorts, sport bra and a tank top and since I tried them on at the store, I haven't run into return issues. I would suggest going to a store and trying things on because the fit can be tricky. I'm used to buying sport bras S-M-L; the Lululemon's sizes are numbered. But, they do fit very comfortably! read more

So surprised at how unwilling to assist with an exchange, these colorful saleswoman have been? I remember being with my mom in the store when she first bought it, she paid cash and she gave her purchase to my dad. So I asked her how my dad like the sweater a few weeks later and she told me he had not worn it. Being that she paid over $100 for it I asked her if I could return it and get some pants? Because I really like the pants they sell there. When I returned at the store I received such a condescending attitude. They treated me like I stole the sweater because I didn't have the receipt. So I am forced to believe that the young college aged women simply do not care if you waste your money at this store. They are happy making you keep an item they know you will not use and will refuse to give you something that you would use. I physically got ill, that a young lady whom respects me less than my youngest niece could tell me to wear a sweater two times bigger than my size when it is over 100° outside. You might be on the leading edge of athletic fashion but your customer service unlike your clothes... stinks read more

lululemon athletica - Better make sure you get it right the first time because exchanging's gonna be really difficult - Sports Wear Near Me - Pasadena, California

James at this Pasadena location gave great customer service. He was warm and accommodating the entire time my mom and I were there exchanging a top. He helped me find sizes, going to the back. While I was in the fitting room, he showed my mom the kombucha dispenser. He made exchanging very easy and seamless and also let us have our picks of bags. He was very nice and memorable as soon as we came in at the end of a weekday. Keep us the good work James! read more

The quality is worth every cent. Whether I am working out or lounging around, this is the perfect clothes. I bought my first set in Canada over 10 years ago and still own and wear them. The color has barely fainted. The fit is flattering. My most recent purchase was in San Francisco. Too bad they closed the store in Los Cerritos Mall. I will continue to drive to Pasadena. They are comfortable for yoga, cycling, and jogging. read more

Great store and employees! Everyone was so helpful and nice. The customer service here was amazing. I felt very welcomed from the moment that I walked into the store. Even though I didn't end up buying anything this time, they were still very nice upon me leaving. Will definitely be back. read more

I want to look good when i work out , youcan meet some interesting people in gym )))Lulu is right place for me , where ican find everything i need cool store. read more

Being a certified yoga teacher that doesn't actually look like a yoga teacher , I constantly get asked on where I like to shop and what clothes and brand I like for my body type. I always tell people multiple places but constantly lead with lululemon. The clothes are great quality but everyone's body type is different, so I always suggest people try on before you buy. About a month ago I was pressed for time for a local yoga class so I ran into this location in Pasadena and grabbed the first familiar looking style I knew I had tried before that I loved. Of course being pressed for time I didn't have time to try it on, I immediately ran into the locker room at the yoga studio put the top on and realized it's fit was completely different and not the style I thought it was. So I took it off and shoved it into my gym bag. My day to day schedule is constantly busy, so the other day I came to the location with my receipt as well as another item I was returning and was given a look... not even a greeting....that exhibited a "what do you want" attitude from Darlene. I simply told her I had no activity to wear the pants to and the shirt didn't fit. She continued to inspect the shirt being as it was wrinkled from being shoved into my gym bag and asked if I had worn it. I stated to her "no but I did try it on for a class." She continued to process the return and then said to me "I can't return this because you wore it" to which I reminded her I hasn't. With the snarkiest and most attitude filled reply she said "you just said you wore it to class." I had to remind her short term memory that what I said was I TRIED IT ON FOR CLASS and it didn't fit so I took it off and wore something else. After that she didn't say much , processed the return and said since it was worn she can only give me a gift card. Beyond upset I took the card and searched the store for other items while I continued to hear her gossiping to her coworker about our interaction making me feel so uncomfortable I left the store. I'm not sure the vibe lululemon is trying to give to the community, but it's not a positive one. Never coming back here again thanks DARLENE. read more

This review is for Lululemon corporate. You need to know the level of customer service at this location. I have spent a fortune at this store over the years. Recently I brought in a tank top I purchased online for an exchange. I was right at the two week window, I had the receipt, and the top had it's tags. I was going to purchase 3-4 new items. I was greeted with a bored look by a young, blonde girl with shoulder length hair. She informed me that the tank top had gone on sale in the last day or two and that she could only give me the sale price....even though I had my receipt. I explained that I had the receipt, I was in the time window......I should get a full refund...right? Wrong. I took my tank top and started to walk out. I turned around and saw the girl rolling her eyes and grabbing her Starbucks cup. She couldn't be bothered. I will never go back. read more

5 stars for the brand but 1 star for Pasadena's phone etiquette. If you're going to pretend to do a stock check for me, make sure you cover the mouthpiece properly. K THANKS. read more

Seriously, the best ever. Complementary hemming on pants...which is awesome for the shorter people. I can't imagine going back to working out in my target gear. Super $$$ but you get what you pay for. The pants don't sag out in the knees or the butt or slip down when you're working out. The harder I've worked, the more I reward myself in Lulu! And their workout bags double as a great carry on for any trips you might take. They think of everything, including the rubber band looped through the zipper pulls, in case you get to the gym and don't have a hair tie. I'm obsessed with this place. I now go to the gym because I feel cute and not like a total trainwreck in oversized sloppy clothes. And they have a super nice staff that remembers your name. Maybe I shop too much..... read more

Lululemon - retail success without customer service?? Our recent visit to the Pasadena and Glendale (Americana) stores made my husband and I wonder what is Lululemon's philosophy of doing business.? I was a regular loyal customer until last week. The Pasadena store did not have the garment in my size. I asked if they could order or transfer the pant that I wanted to buy. The salesperson replied we do not call stores or do transfers. I asked "really"? I than asked can you locate the pant size on your computer somewhere in your system? She said "sorry. We offer none of those services. You would have to do it yourself ." WOW! What is the incentive to come back if there is no effort to track down what I want to buy (in all colors) which by the way would be guaranteed sale for the store. I felt as if the loyal customer gets virtually no service (although these corporate policies apply to all customer) and NEW customer are offered a new style ( with very little depth of inventory) until their size runs out.Than the store's attitude is 'take it or leave it' we have to help the customers on the floor. Lululemons's products are well made but its very hard to get your hands on them with a staff that will not lift a finger to help. Another strange example of the lack of service Lululemon employees use is the phone message for the store. The message is "Hi - we are either with a customer or practicing some of our favorite Yoga poses." The yoga part is cool but ideally shouldn't they be helping customer like me locate a $108.00 pant and not posing? Thank you for the lovely image and experience of the stores but please bring back the substance of providing a product that we are looking for and that we are willing to pay for. read more

Free yoga first come first serve on sundays at 9:30AM! I thought it was a pretty cool experience! I would not recommend newbies to come to their yoga...personally I thought it was pretty advance, so if you're not careful you could definitely hurt yourself! read more

ah, my favourite store, in a city away from home! since lulu is pretty much everywhere, i endeavor to visit a lulu store whenever i travel away from home. since i normally practise yoga on sunday mornings at home, i was very pleased to find that this lulu offered complimentary yoga practise this morning at 9am. upon arrival, i found the racks of clothing moved to the sides and back of the store, and a bunch of votive candles scattered throughout the floor. several yogis were already present, preparing themselves for an hour of serenity. i really appreciated that it wasn't crowded at all, maybe 7 of us total, since the lulu store that i visit at home is usually packed whenever free yoga is being offered. it was a beautiful hour with peaceful, flowing music and a lovely instructor with a delicate and calming voice. i especially liked the lavender oils that she used on my temples during savasana! i felt very refreshed after the hour of practise. just like all the other lulu stores in the country, they carry all of the usual tops, bottoms, and accessories. however, this store is on the smaller side, as i definitely felt more cramped when the store opened for business after yoga practise. once all of the racks and clothes were moved back into their regular place, i could see how small the interior was. there is a restroom in the back as well as several changing rooms. the staff here is very friendly. come get your lulu on! read more

As we rolled into the Christmas weekend we all know how crazy retail can get, and how it can even be hard to find someone's help in a store. That being said everyone I encountered on this staff was super helpful, cheerful, and a pleasure to be around. Not to mention the fact that the store has Kombucha on Tap, yum! The ABC pants I got are insanely comfortable, so thanks everyone for that, and happy new year! read more

They have the best workout clothes!! Everyone that I know who have tried an item from Lululemon have loved the feel of the fabric and the fact that it lets your body breathe as you workout. I started with a pair of pants and now have a whole outfit from this place. I've also heard that their sport bras are pretty comfy? I was able to pick up a pair of cute cropped yoga pants with black pin-stripes! Yes, this place is expensive. But if you have the chance try to catch the sales they have throughout the year. You can definitely find some awesome stuff, but it goes fast. And they will hem your pants for free! So that your get a perfect fit. The Pasadena store is the closest one to me and everyone that has helped me has been super friendly! read more

I am a forever Lulu fan, thanks to my best friend! Their clothes are comfortable, long lasting, and fashionable for workout gear. I can dress it up or go totally casual and I'm comfortable no matter what. The employees here are very friendly and helpful, trust them with your questions, they know your stuff. read more

This review is solely on the customer service. Yes the store is clean, organized and the clothes are fantastic, but the customer service really blew me away This was actually my first time buying any Lululemon. I am stocked to the max on Nike gear, (prices are comparable so I don't understand the people who comment on the cost ... quality athletic gear is expensive. I like to see it as an investment in yourself!), but I noticed my Nike running gear wasn't quite right for the pilates classes i recently started, so enter Lulu. As soon as I walked in I was greeted by a guy who pointed a few things out to me, as I started browsing. I was then approached by a girl who noticed me looking at the bras on a table and asked if i was familiar with the sizing. I wasn't so she explained everything to me, pointed out how everything is organized by size, then led me to the back where there was an entire wall of bras. Suddenly she introduced me to another girl who was working the back section and told her I was a first-timer. Girl #2 was super friendly, up beat and beyond helpful. She also told me there was another girl working the back with her, and as I was pulling things from the racks, they were getting my room started. Tons of clothes later, they told me to feel free to ask them about fit and when I did they were honest and beyond willing to grab diff sizes/colors for me. I mean, they really made my entire shopping experience so pleasant and uplifting. I am a slight shopaholic so I'm used to being around sales-people who piddle paddle around, half ass answer questions and just act like they hate their job, which, lets be honest, they probably do. The ENTIRE team at lulu really stepped up and effortlessly provided exceptional customer service. The personalities are really refreshing and come to find out a couple of them go to the same pilates studio i do. I wish i could recall everyone's name but I wanna say Meagan, Melissa and Alexis (Alex?) all left an impression. Over $1000 later I left feeling not only great about my purchases but also happy about the whole experience. I will return! Whoever put this team together did an excellent job. Kudos to amazing customer service!! :-) read more

Rudest staff at any lululemon I have ever been in. I go into lulu monthly to get cute new gear for coaching and fitness classes, I'm an R&D member and typically I always have a great experience. I walked in and no one greeted me, no one asked if I needed help or what I was looking for. The staff was too busy running around talking to each other than helping guests. Another customer came in and asked for help locating a particular item and was basically blown off. The workers continued their conversation before helping here. I don't think I'll visit this location again, it's much better to go to the Glendale location! They will actually treat you with respect! read more

I came to attend the Sunday morning yoga class at the suggestion of a friend and arrived six minutes late only to find a sign on the door saying not to come in. I was flabbergasted. I had driven 25 miles to be there, and my friend had even saved me a spot and a mat. I was confused. There was nothing about a late policy on their website, which also said the class was at 9:30, but the sign said 9:20. I certainly understand asking people to come in quietly if they're late, but saying not to come in at all strikes me as downright fascist and very bad karma. I will never be back, nor will I ever buy any of their products. What a waste of a Sunday morning! read more

Been to so many Lululemon stores and I must say this is the smallest location. I am a huge fan of their clothes and gear. I love how this store is small but still has a good selection. In the back they have the rack of discounted items. I can usually find some great deals and in my size. The staff here is super friendly and loves dogs. Every time I have gone in there is at least one person that will say Hi and ask how you are doing. When you leave the store they will say bye even if you did not purchase anything. The staff is very knowledgable about their products and always offer alternatives if something is not available. I love the energy they have at the store. They even have a bowl of water out for dogs and a big jar of dog treats compliments of The Dog Bakery just a few blocks down. Being able to shop with my dog is huge. Kudos for being so dog friendly!! read more

I never paid attention to Lululemon until I got myself interested in yoga. Although Lululemon caters largely to the female crowd, the scant men's apparel is still worth eyeing. I bought many of my yoga and running clothing here. Their jackets are just awesome! The material they use (Luon) is great and feels good to my skin... like butter! Though the merchandise is expensive, it is worth every dollar. I call it "investment dressing" for your leisure activities. Besides the product, the store itself, the culture, the friendly atmosphere, the overall customer service and energy of the people that work here are just phenomenal! The only thing is----Can we get more selections for men? read more

not that they need my help but this place was quick, efficient, and awesome! went in on a 15 min time budget, and was in and out! got a bday present for my girlfriend, and something for another friend as well! my sisters are all lululemon addicts (im currently anti-workout) and SWEAR by it. my only question is: why the hell are you guys SO expensive? read more

I love Lululemon. Everyone who knows me, knows I love their yoga gear, their running gear and now, their cycling gear. I've searched high and low for another brand that makes as cute workout clothes and I haven't found anything that even begins to compare. This i the the closest Lulu to me, so that means the girls at this one have to deal with all my hemming needs, but they're always super friendly (this store is a lot smaller than the Beverly Hills one, but you're guaranteed to get better service here). I've visited many a Lululemon in my time, and this one's still my fave. read more

I looooove lululemon! I also love the customer service at this location. I was very impressed by the courteous staff and the immediate assistance when I was looking to get a fitting room, I think her name was Andrea. She was nice and helpful without being overly pushy. I will definitely be back! read more

a regular loyal customer shops there every other weeks. agree some of reviews... Lululemon activewear has better Quality than forever 21, gap, nike etc. But some staffs there are not happy at work somehow some of their faces like :( mmmmm at least when I visit there. oh wow.. almost every time. good quality, well money spend... well just think you shop at forever21.. Grab what you need, pay and go.. . read more

Overpriced, bad business ethics but I have to say I love my lululemon pieces. The clothes are a worthwhile investment if you get them on sale. The pasadena location is smaller than most but it has almost everything. read more

Way overpriced products that isn't different from what you can get at Macy's or Lorna Jane's. So not worth it.

I'm short meaning short arms and legs. I need everything hemmed. I use to love coming here with their complimentary alterations but this year has changed. They don't hem tops with armholes anymore. So sad to see that go away because that was one thing that kept me coming back here. I do have a good alterations place but if I'm paying big bucks for my workout clothes I better not have to go spend some more money to get it altered. I guess I won't be coming back here. read more

Lulu Lemon Pasadena is the most outstanding place to get gear! I do pilates, hike - and go to the park with my nephews - all in the cutest and longest lasting lululemonathletica! The staff are all so very helpful and friendly, love Jeramiah, the girls, and miss Patrick already...you have to make this a staple of your workout wardrobe. But only if you want to look HOT! read more

Got jacket her that looks super styling. Very warm and cute. However a little on the pricier side. Unfortunately that's just what it is at Lululemon* But if you are talking about the quality and look. It is quite amazing! Just a little $$$$$$* read more

Cordelia is the best manager ever, she will help you find exactly what you are looking for! Only lulu lemon i will ever shop at!

Excellent customer service for my first time ever going to one of these stores. Walked in knowing what jacket I was looking for. The lady that helped me was very knowledgeable and helped me pick the right size(birthday present for my wife). I was in and out in less than 10 minutes. All smiles, no problems at all. read more

I love this Lululemon! The staff is always friendly and helpful (especially Michelle K!). I love that you can get your pants hemmed for free, which is amazing for short drinks of water, like myself. They also have some fabulous classes! read more

Great quality clothes (just wait until they go on sale). Love the free yoga classes!

Hosts free fitness (mostly yoga) every Sunday at 9:30 am before the store is open. Come a little bit early to save yourself a spot, they have extra mats to borrow if you don't have one or forget to bring your's. read more