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    luna's fashion

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    9 years ago

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    Fashion Q

    Fashion Q

    2.4
    (9 reviews)
    7.7 mi

    My wife bought some shoes that were great and so cheap! She's been wearing them for a while and we…read morejust bought more today that were buy one get one 50% off. would recommend ! the employees were very helpful.

    Worst retail store ever!…read more I went to Fashion Q after stopping at Ulta to shop for clothes for an upcoming trip. I bought a pair of glasses, a mini skirt, and a pair of rhinestone shorts. I already knew my size, so I didn't bother trying the shorts on before purchasing them. First of all, the shorts were $33.99, which is already overpriced. You can find similar or even better quality shorts at the Swap Meet or in Downtown LA for around $10-15. To make matters worse, the shorts even smelled like glue. When I got home about to try it on, I immediately realized something was wrong. The zipper was broken before I ever wore them. I hadn't even used them yet or worn them, it was clearly a defect that I didn't notice at the store. We called the store, and instead of trying to help, they immediately pointed to their "final sale" policy. The employee even admitted they should have told me, but no one mentioned the item was final sale when I purchased them, and I wasn't even given a receipt. At that point, I wasn't even asking for a refund; I simply wanted to exchange the defective shorts for a pair that wasn't damaged. When we went back to the store, the employees were whispering as if they were expecting us. A worker named Rachel didn't seem interested in helping until we brought up the fact that we never received a receipt. No one even bothered to inspect the shorts or look at the broken zipper. They simply assumed I had damaged them myself. This experience was unprofessional, disappointing, and showed a complete lack of customer service and maturity. Selling defective merchandise and refusing to even inspect it before denying an exchange is unacceptable. We are filing a complaint, and I strongly recommend never shopping at this store. In my experience, they care more about enforcing their "policies" than standing behind the products they sell. Buyer beware!!!

    luna's fashion - womenscloth - Updated August 2026

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