I'm so glad we made the choice to call Lincoln Heating & Air! We had an issue with our heater,…read morethough it resolved when my husband reset the breaker. We called and even though it wasn't an emergency, they came out the next day. The lady on the phone was very nice and helpful. They gave us a 12-4 window. Alex called at about 12:30 and said he would be here at 12:50. He was right on time, was very friendly, and considerate of our home. We had called this morning to ask that they also service the air conditioner while he was here. He did both, and explained what he was doing and issues he found. We were very happy with Alex, and will be requesting him for our next service.

Cory did a thorough job checking our ac unit. He washed our…read morecondenser out too for dirt and debris to prevent restricted air flow.He was very professional. We had a prepaid plan so that was nice. We purchased another plan for next year. They offer senior and/or military discounts. I paid$232. For a furnace and ac unit check. Great value. Cory also changed our two air filters which we really appreciated! Thank you for excellent service.

When we decided to upgrade our cooling system, we had a couple of companies come out for estimates…read more We chose B&B as they were the fairest out of all. We were VERY pleased with the job and the professional service. Connie and Sage were very prompt with emails and phone calls, making coordination of estimate and ultimately the job, a breeze. Aaron, Randolph, and Josh installed a new furnace/AC in our 1964 house. They were clean, quiet, and had the job wrapped up in a day and a half. We were also pleased and proud to support a local, small business. VERY happy overall! Many thanks to the entire B&B team! Mike A. NW Reno

We had three companies give us a quote to replace our heater and air conditioner. Aaron provided a…read morequote for what our size of house needed at a good price. The other companies were good but they quoted items bigger than we needed. B & office communicated well for scheduling and paying. The installers showed up on time and did a seamless installation. We will be using B & B for our ongoing maintenance because they impressed us.

I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

Francisco and Jorge are EXCEPTIONAL. Francisco's communication is EXCEPTIONAL. I called and didn't…read moreleave a message, and he followed up with me anyway. He actively communicated with me via text, trying to fit me into the schedule--multiple times. Was really going out of his way. Just fantastic follow-up and follow-through. Jorge's level of service--EXCEPTIONAL. Kind and considerate, and went the extra mile multiple times. We were having an issue with our dryer telling us our vent was blocked. Jorge checked the vent from outside the house, explaining what he was seeing as he cleared out whatever he could find. Since that didn't fix the dryer issue, the dryer company sent out a (pretty lazy) service person, who took a brief look and said it was still the vent. Jorge offered to come back and take another look, even going down in the crawl space to disassemble and reassemble the dryer vent to see what else he could find. Nothing. It's actually the dryer that has a wonky sensor--thanks to Jorge's genial hard work, we now know this definitively. Thanks guys. Highly recommend this pleasant and professional service team, and will work with them again.

Incredibly fast response and reasonable pricing! They have renewed my faith in AC repair companies…read more I had a horrible experience a few years ago with the big name AC companies. All they cared about was selling me a new system when it turned out $40 in parts took care of the issue. So when my AC stopped working, I went into a panic thinking I was going to have a repeat of the mess a few years ago. I asked a friend for a referral and they sent me to Felix. Best referral ever! They were amazing to work with, so patient and kind.

Can't believe they have five start. I can believe they're closed…read more Hired them to install a new HVAC in my house in February, replacing the central heater. Found out in june when I tried to use the AC that electricity wasn't even hooked to the outside unit. By then they were permanently closed. I Finally got it working by having the electricity hooked up and another HVAC firm come out and finish the install, which included charging the ac with refrigerant. THey took advantage of installing when I wasn't there to not finish the job, hoping I wouldn't test it out till summer.

Just FYI. Sierra Air is now Sierra Air Cooling, Heating & Plumbing Reno. They do both heating and…read morecooling. This is for the Plumbing side of the business. We recently had a small leak under one of the bathroom sinks. We are on their Sierra Reward Program. So we called them on Wednesday before 5 pm. and were able to get an appointment for the following day. Now, that's customer service. The next day, they called us in the early afternoon to inform us that one of their plumbers was on the way. He arrived about 20 minutes later. His name was Alex Church. He asked to see the bathroom and to explain the problem. He took it apart and looked at all the components. Found the problem and fixed it. He informed us that we will need to replace the faucet soon. He was knowledgeable, kind, and friendly. He fixed our problem. I write this in hopes that his bosses see this and he gets KUDOS for his work. We are very pleased to be on the Sierra Reward Program and recommend this company.

Avoid like the plague! Purchased the system 2 years ago, started making noise 3 weeks ago. Called…read moreand after multiple unanswered phone calls, they eventually came out but said they didn't have the part. Kept calling, then 3 days ago (in the winter), the heat stopped working. They came back and said they didn't have the part (again), but they would bring a space heater. Again, they didn't do what they said, and no space heaters were brought. They dont return phone calls. They dont stand by their work. T This is dangerous for older people. Avoid this company if you value your health. Even after the business replied to this YELP, one week later, we called every day, and they haven't come by to fix this heater. Sieera Air does not stand by their product. Avoid like the Plague.

Alan is an honest, kind, no bull business owner. He doesn't try to sell you anything. He does free…read moreestimates. He really takes away the stress of HVAC issues. You know when you call him he's going to be straight forward with you. He will give an honest objective review of the issues and leaves it to you to make the ultimate decision. Why mess around with the corporate guys who are incentivized to upsell? In my opinion everyone should get on his surveillance program where he comes out changes out your filters and assesses the HVAC system and so you at least have a heads up when you need repairs or change out the whole system. At least this way you can save up and plan ahead instead of waiting for a disaster to occur. Give him a call. I'm so glad I met him and he's there to be the go to guy to tackle any HVAC issues. The fact that I took the time out to write this review should give you some sense of how much I appreciate his level of service.

Honest company and willing to go out of the way to make it happen. They also communicate when any…read moreother issues that might occur during the process.

There's nothing worse than the AC stop working in the middle of summer with a newborn baby.. unless…read moreyou find a great company with excellent customer service! We called the next morning and Ernie came out same day, did a diagnostic test, and was able to get the parts and fix everything! He was thorough in letting us know the issues and reasonably priced. We will definitely be using EMS again in the future.. fingers crossed we won't need to!!

When would my 25 year old AC fail? Of course, just when I needed it most - Mid-July. I wanted to…read moreside-step the big HVAC folks with a fleet of trucks and high overhead, so, I was fortunate enough to find Ernie Salazar - emsheatingandair@gmail.com. emsrenohvac.com He answered my initial phone call within 24 hrs. Showed up for estimate exactly when he said he would. Having spent many years as a Field Engineer rescuing mission-critical computer systems, I know how vital good communication is to a frustrated end-user. For us, calling the customer within a half-hour was Job 1, and there is where Ernie shines. Never at any moment was I left wondering the why, how or what he was doing. His nearly 20 years experience was clearly evident as he quickly sized up what needed to be done, ordering all the parts and equipment. He was here at exactly 8:00 AM on the scheduled day. He kept me apprised of his progress every step of the way; politely answering all my nagging questions. He works quickly and efficiently. A sizable Investment, but Ernie's bright attitude and old-school work ethic was very reassuring. I'd decided to have him replace both AC and Heater, replacing it all at once; it is a lot of work; very physical; inside, outside - with a lot of time spent under the house. A truckload of special tools, electrical, wiring, plumbing, gas, telephone lines-and much more, but he made it all look easy. On observing all that he was able to accomplish, the price tag was never an issue. There was a problem with the crossover duct under the house (mine is a Manufactured Home), that he also replaced with a mouse proof, better insulated, replacement that along with the new install will make a marked improvement in heating and cooling efficiency. A major upgrade and renovation. I anticipate saving on my Electric Bill. Also, peeking over his shoulder, I learned a lot that I didn't know. I could see how much better quality was his work to what had been originally installed. Much better insulation and wiring, neater layout; "the whole nine yards." Upon seeing how deteriorated and rundown my old AC had gotten, I then wished it had broken 5 years ago. Also, that yearly maintenance is well worth the cost. Needless to say, I'm super-impressed! Surely, there are a lot of experienced and capable folks in this field, but nothing instills confidence, or is more gratifying, than a workman who shows respect (to those upon whom his livelihood depends), by being honest, direct and punctual. This is where many in the Service Industry fail, and is a major cause of complaints. Ernie doesn't work for a Company-as you will see, he works for you. He is very busy, but compensates by working fast. He doesn't mess around. I've been in the service industry for fifty years and E. Salazar is among the very best. A rare occurrence, that he exceeded my expectations. His pricing is competitive, not cheap, but you'll get what you paid for. A simple formula: honesty, integrity-say exactly what you will do, then do it!

HVAC issues and/or concerns can be a little unnerving. Not with Mountain West. I recently reached…read moreout to them for a service call after reading so many good reviews. They did not disappoint. The service rep Justin Blake was professional, knowledgable and provided excellent service. He found several issues to which he provided pictures and a thorough explanation of what needed to be done. NO high pressure sales pitch which I have experienced with other HVAC companies. I would not hesitate to recommend them. They will definitely be my go to for all of my HVAC needs. Thank you Mountain West.

Hands-down, one of the best companies I've ever worked with. Extremely professional, excellent…read morecommunication, very respectful, employees and great value. Not to mention, absolutely zero issues with our installation and excellent results!

I can't recommend these guys enough! Scheduling was easy and the price was very reasonable. The…read moreguys were on time, friendly and worked so hard. We were able to be in the house while the ducts were clean and they left my house cleaner than it was when they arrived. The whole process was clean! Not only did they clean the ducts, they cleaned the dryer vent, bathroom exhaust fans, HVAC units and vent covers. These guys are honest and professional.

CODY was our technician today. Very professional and he did a fabulous job. The company was very…read moreresponsive very reasonably priced did excellent work I recommend them wholeheartedly.

Excellent customer service! Pablo came to our home today to service our AC. He was very efficient…read moreand professional. Very nice person as s well. I've been a customer for several years now and have always received the very best service, both from their office staff and their technicians. Goettl is the best!!

Just had my HVAC maintenance attention on the Air Conditioner for the up coming season. The…read moretechnician "Racing Western" (yes that is his name) was through, polite, knowledgeable and professional. Love Goettl's Smart Sadie program!