Came here on a Friday afternoon and it was PACKED. It may have been extra busy since it's the week before Christmas but it's usually pretty crowded anyways! PROS: + Very helpful people in the store + Vegan and cruelty free products CONS: - The store is WAY too small for how many people go there - Workers can be a little pushy for you to buy products I love lush but this isn't the best location because it is way too small! Fashion valley is a pretty popular mall and the lush attracts a lot of customers. Too bad all of the people can't fit into the store! read more

LUSH - Cosmetics & Beauty Supply Near Me - San Diego, California

I've loved Lush for as long as I could remember, and I indulge every now and then in their products. The staff at any Lush always goes above and beyond to make sure they're able to help you in any way and answer all of your questions. At first it's overwhelming but after you've been there a couple of times you actually start to appreciate their customer service. I went to Lush Fashion Valley to purchase my usual items and see what's new for the holidays and when I got home I was missing one of my items! I called them immediately and Cat was able to make sure to reserve my forgotten item for whenever I was able to pick it up. Once I picked it up it came with a surprise: these sample goodies! You will never be disappointed with their service OR their products! I'll always be a fan of Lush, but it's this experience that gave it a little cherry on top for the road. :-) read more

LUSH - Sample goodies! - Cosmetics & Beauty Supply Near Me - San Diego, California

They have relocated if anyone was wondering. Their on the first floor next to pottery barn. (Just walk towards Nordstrom it will be on the left side). It's a lot bigger and more spacious. As I walked in I was greeted right away. I'll be honest I'm usually clueless when walking into these types of stores. I was here trying to get shampoo for my girlfriend and I walked around the store not knowing what I was doing. One of the employees with eyeglasses, sorry I didn't get her name was very friendly and helpful. She made sure I was ok and informed me on some of their products. I was basically in n out in less than 10 minutes which is great for me. I used to work in retail and since they don't work on commission I can tell the management really stresses on trying to help their customers. TBH though to head management I can tell it can be annoying to some costumers, just chill a bit on it. But it was all good for my experience. read more

If you've walked by a LUSH store when their doors are open, has your sense of smell got your attention? If you're not familiar with LUSH, do you turn your head in the direction of where the smells are coming from? Have you considered walking inside LUSH to actually pick up something that caught your eye to smell it? I ENCOURAGE you to do so!! LUSH is my secret indulgence, hands down. First off- I give mad kudos to every staff at every location that I purchased from. Wether I walk in right when the business day begins or during peak business hours- staff always greets you & are a wealth of knowledge on LUSH's fresh handmade products. So, I visit LUSH about 3 times/ year & spoil myself to a myriad of bath bombs, body butters, bath oils, bubble bombs, & solid perfumes. I figure I want to indulge in pampering myself and take lengthy baths, yes, BATHS, after being a tourist in whichever city & let my tired body soak at the end of a long day. Heck, I even bring a candle to enhance the ambiance. So, my visit to LUSH the other day here in Fashion Valley. Soon as I walk in- there it is- the Valentines Day section!! Plenty of red, white, & pink hued products. You're encouraged to pick up & smell the products. Since Valentines Day merchandise was available- I wanted to veer away from the products that are available year round. I let my greedy hands on Tisty Tosty Bath Bomb (even has dehydrated romantic rose buds), Heart of Enlighted Expectation (infused w/ floral oils), Rose Bombshell Bath Bomb (handmade w/ rose petals & lemon rose perfume), & the Sunnyside Bubble Bar (orange oils & TONS of golden shimmers). I'll tell you this- these are quality products & each product is big enough to split in half- so you can stretch out usage. And hey! If you're a male reading this review- there are tons of products that are unisex & geared especially for men! Also- if the visit here is overwhelming- there are gift cards AND pre wrapped gift boxes/ sets in stores!!! Go ahead! Step into LUSH. Spoil yourself or someone special in your life! Switch things up! read more

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John was awesome. He knew where everything was at and grabbed all my items in less than 2 mins. Talk about knowledge, this dude knows his store. Thanks John for making my life easy read more

Such friendly people. We got to learn so much about the soaps and the company history. Amy walked us through all the in's and out's of soaps and massaging stuff. The experience was complete with samples and picture taking! Bravo LUSH. Bravo! ....LUSH is conveniently located in Fashion Valley Mall. read more

LUSH - Out of sight and soap from outer space! - Cosmetics & Beauty Supply Near Me - San Diego, California

The person watching the door was quite rude when I declined their community hand sanitizer. I have my own sanitizer and had just washed my hands. He said if I refused that he would have to have an associate help me shop to make sure I didn't touch anything. I walked away from that stupidity. read more

I've been a loyal LUSH customer for years. I love their skincare line but I'm crushed that they discontinued my favorite moisturizer Magical Moringa. There's not a mattifying moisturizer quite like it! The ability to get free samples of almost any product is a useful feature that you won't get at most other companies. The knowledge of the salespeople can also be very helpful at times. I also love the pot recycling program where you can turn in 5 old product containers in exchange for a free fresh face mask. The bath bombs and gift boxes also make great gifts! I recently started using their line of shampoo bars. I really appreciate the option of eco-friendly packaging with no plastic bottles and shampoos that actually work. read more

I absolutely LOVE this store! Every time I've gone in, the staff are so friendly, kind, and patient. I never feel like I'm being sold on products, but rather being given genuine recommendations and so far everything has been spot on. My favorites are the cup o coffee (face scrub/mask), foot bar (it's like a pumice stone- works so well), and the happy skin enzymes facial exfoliater. I wish I knew the name of the person who helped me yesterday, but he was so nice! read more

Went to the day after Christmas sale this morning. Got there right when the store opened and there was a large crowd of people waiting in line. This I expected but I looked inside the store and saw only a small amount of people in there at a time looking. The sales rep at the door was still only letting a couple people at a time go in when there was tons of space in the store and it was very apparent that they were nowhere near max capacity. The store reps made us wait in the cold for a long time. Upon finally entering, the sales associate letting people in at the door informed us that they don't have many items as the distributor never showed up. She said you can come back tomorrow as the sale items might be in then. They purposely held everyone up to wait in the cold, long line to inform us when we finally went in that they had few sale items. Unacceptable. The girl at the door could have at least had baskets ready for us when customers walked in rather than let us rummage around for a basket. She just stood there like a useless idiot. The only reason I went to this terrible store was because i was in San Diego for the holiday. Otherwise I would have been at a lush store in LA. Never coming back to this store. You guys need to learn to better coordinate your store. read more

I ABSOLUTELY LOVE love love lush. I have for over a decade. Their products are so amazing and I love the scents and ingredients, however, I wanted to leave a review on the women who work here. I adore them SO much. They are always super friendly and kind, and always let me know what new products they get in. I cannot even express what a joy it always is when I pop in here. I had just gotten a massage and came in to treat myself with some bath bombs and a few shower gels, and I mentioned to the associate if I could have a few samples because I was "in a mood" she was super sweet about it and so was another female that literally went to the back to get me some of the new samples they received. I had been wanting to try the eye patches however they had been sold out when I came in and I was super appreciative. I wish I remembered their names as I feel they deserve recognition, however everyone that works there has always been SO amazing I couldn't leave anyone out lol, I wish they could receive a bonus or care package to from the company as a thank you to always keep loyal customers happy and coming back to this location! Thank you all SO much! I appreciate each and every one of you. Love the company, love the mission, love the employees. read more

I first experienced the effects of these amazing products about 4 years ago when a friend introduced me to them. Haven't looked back at chemically based products since then!!! I just love their core beliefs - ingredients are fresh and organic, they fight animal testing, 100% vegetarian and more than 80% are vegan, minimal packaging that's good for the environment. They recently moved into a new location within Fashion Valley since the last location was WAY too small, now it's great - it's actually 6X bigger! The customer service is such an experience. Amanda (granny) is an absolute delight, I always look for her as soon as I enter the store. She should honestly have her own YouTube channel, she's a fountain of knowledge! They also give you samples which is just amazing in my opinion, this way you are able to try the product out for a few days before deciding if it works for you or not. Thank you Lush I am forever your loyal customer read more

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I did a bath-bomb making class with Lush for a bachelorette party and it was absolutely fantastic. The Lush staff was so kind, and brought so much joy and excitement to our weekend. They explained everything so well and every single girl (especially the bride) was amazed with how the event went. We appreciated all the samples, explanations, the hand massage, and of course the beautiful bath bomb. Thank you so much! read more

Well, my teen daughter is a true Lush addict. Literally obsessed with Lush. This place is like heaven. It's a paradise. Like a garden of roses! Crowded yes! Because it's a girly thing. And pricey? yes or no. It's vegan cosmetics no animal testing. Cruelty free. We loved the bath bombs! Pink or blue or the Sex bomb lol ! They're awesome smells clean, floral heavenly scent. Wonderful experience when you bathe. A spa like experience. And Hey it won't stain your bathtub. Great air freshener too. My daughter loves the face mask called "don't look at me" and the cup of coffee scrub is literally the best! Will kick start your day !!!! Makes your skin soft, smooth n cleansed n hydrated. It feels luxurious! Non-irritating. Overall it's worth it. Loved all the products. In addition to being deliciously sweet n beneficial to our hair, skin and body. The massage bars melt in your hands and shea butters/jojoba oils to moisturize all over. This location has friendly staff super sweet girls ! Try Lush cosmetics your skin will thank you :) you'll fell in love;) and feel Fab! Absolutely amazing ;) Five stars +++ Lush goals! read more

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I love the bath bombs! They're so nice and sparkly. I also love that the products are so eco-friendly. That's refreshing in this day and age. The employees are also so very helpful and helped create such a friendly atmosphere. read more

I love this store. It's huge and has an amazing floor set to most. The staff are so kind and considerate. Nichole and Catherine are one of a kind, always smiling and ready to help. It's nice to go into stores where the staff are welcoming and friendly and always around when you need them, if you do! Any negative reviews are just bitter people. I definitely recommend! read more

Disappointed because we came in before Christmas to buy bath bombs as Christmas gifts. One of our recipients emphasized that she really wanted a bath bomb after seeing all the videos on social media of having bubbly colorful explosions. We asked one of the workers at this location for a recommendation on a candy-like colorful bath bomb and she recommended the Candy Mountain which name-wise sounds perfect for a teenager wanting to have a fun bath. Now it's post-Christmas and she decides to use it and we find out it was a BUBBLE BAR, NOT A BATH BOMB. Mighty disappointed with our purchase and our sale reps lack of experience. We wanted a dang bath bomb! read more

LUSH - Looked up candy mountain after and it clearly was under the bubble bars. DISAPPOINTED. Not a bath bomb like I was hoping. - Cosmetics & Beauty Supply Near Me - San Diego, California

My wife wanted to get a gift for her friend overseas. So we decided to come to Lush, people here were exteemely helpful and super nice. I hve no idea by any means what everything they hd was for but it shire did smell good. They had some bath bombs and some other halloween inspired items that made the cut for the gift. Some other stuff I was tempted to just take a bite because it looked so good. read more

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If you want the feeling of having a luxurious bubble bath, this is the place to visit & buy your bubble bars & bath bombs. Everything in here smells wonderful! I love their bath bombs! It's an extra oomph to your relaxing bath at home. All the girls here are super friendly & helpful! read more

I've read a lot of reviews complaining about the customer service. Being an associate in retail for the past 7 years, I've learned a thing or two about the importance of interacting with customers and knowing what it takes to not only be a good salesperson, but also be able to show off product to guests who come into your store - and the staff at Lush Fashion Valley do just that. They are incredibly friendly, passionate and excited about their products. Every time I come in I am greeted and immediately asked if I need assistance and/or offered a peek at their newest item. Since I am familiar with most of their products, I usually politely decline associates' offers of assistance, however when I do need suggestions or am curious about something I have not tried before, their customer service is always on point and I never feel pressured to purchase anything. To comment on other reviews remarking how "pushy" their sales associates seem, that is not the case as long as you respectfully let them know that you have been helped already or do not need assistance. Besides, I would much rather shop somewhere where the staff is considered to be "overly helpful" rather than not helpful at all. read more

LUSH - Lovely storefront : ) - Cosmetics & Beauty Supply Near Me - San Diego, California

You know when you have one of those encounters at a shop, where you want to RAVE About it to anyone who will listen? That was my experience two nights ago with Daniel. At that point it was 2 minutes after closing (okay don't hate me I was THAT customer) and he began to ring me up. From the beginning of the encounter, he was energetic, kind, and personable. We ended up having a 3-4 minute, incredibly amazing conversation, even though there were people in line (I get they're waiting but I needed some niceness that day) Truly was the reason I go to lush, the sweet humans and the amazing products. Thank you DANIEL, you are amazing. read more

Very friendly and helpful staff. I came in last night towards closing and the woman who helped me gave great product recommendations.

I love this place! Everytime I go in, the employees are always so nice and very helpful. This last time I went, Kass showed me different masks and face products according to my needs. She was very education on the ingredients and their benefits. I learned so much from here and she did a little demo of the masks that I loved. At the end, I was sold on a couple products and she wasn't hesitant on giving me samples. read more

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This place is freaking amazing. I absolutely love their products and their customer service and I would seriously give this place more stars if I could. First off, their products are some of the most unique beauty products that you'll ever see - they come in all shapes and forms - colorful bricks of soap, sand facial treatment, sea salt shampoo, etc etc. Personally for me, I use the Imperialis facial moisturizer as well as the R&B Hair Moisturizer. My friend recommended it to me and ever since, I have fallen in love with the both of them. The Imperialis feels really light and natural on your skin and is one of the more cheaper moisturizers, but still works perfectly well. BUT my favorite is definitely the R&B. The smell is AMAAAAAAZING and it stays on for a long time!!! Seriously, I have never smelt anything so beautiful in my life. It makes you want to take a shower just so that you can put it on. If I had to describe it, I'd have to say it's like a combination of the most beautiful smelling flowers from a flower field. I would HIGHLY recommend that! Additionally, I just want to give MacKenna (I hope I spelled your name right, girl) a shout out because every time I go, she is one of the most welcoming people I've ever seen, especially in the business industry. As a matter of fact, basically everyone who works at lush is super chill and will make your visit there very comfortable. ALSO, another super cool fact about this place is that you can purchase things, but if you are really not satisfied with it after trying it at home, you can return it with your money back guaranteed because they value your happiness and satisfaction. Also, they are very kind and not stingy when it comes to making you samples of certain items you are interested in. It's awesome! Do you remember the phrase "It's like a kid in a candy store?" Well, Lush is my version of a candy store and I'm that ecstatic kid wanting every little thing. read more

There is multiple reasons why Lush gets 5 stars. One of which is their amazing customer service. The staff here is knowledgeable about the products and always are enthusiastic to help me out. One particular gem is John, I went from a casual shopper here to an avid Lush fanatic because of his genuine personality that allowed me to feel comfortable trying out different products. The products themselves are amazing. They keep their selection creative and updated. There is something new everything I come here. I highly recommend stopping in and enjoying what they have to offer. read more

I was introduced to Lush last year and come by often and kinda pick out the usual items. I happened to be there yesterday and surprisingly it was very slow. So I had a wonderful lady named Coco assist me in trying out new products and making some recommendations based on my previous purchases and taste. I have purchased a lot of stuff from Lush, but never hair gel. Coco recommended I try it, and boy am I glad she did. This stuff is amazing! Coco also recommended the mint julips lip scrub which was fantastic also. Aside, from the products, the people at Lush are really friendly and genuine. read more

I'm officially addicted to LUSH. You have to try their bath bombs! They all smell super good! The bubble bath bars and the soap bars are awesome too! Some of them have an acquired scent tho...but a majority of them smell really good. Out of all the products I got after my first visit to this store, I came back for the bath bombs and the Aquamarina face wash. The Sweet Lips Lip Scrub is wonderful! The staff here are extremely nice & helpful. They have products for the entire family, and their products also make great gifts for any occasion! read more

I had a great time walking into the store! I was greeted immediately by Cass who was doing a demo bath bomb I got to experience which was very cool! Cass did a GREAT job recommending the best products to my liking. She asked if I wanted any samples and I was curious about the shampoo and conditioners, I absolutely love the candy rain conditioner! I will be back for a full sized very soon! Cass was exceptionally nice and she definitely stood out. I hope she's there when I go back! read more

Yesterday my daughter and six of her friends celebrated her 12th Birthday with the 'Lil Lush Fans' party. Kass, Kimmy and Tori hosted the party and they were amazing! They explained the products well and kept the party flowing. They seemed just as excite as we were to be celebrating my daughters birthday there. They had so much fun! read more

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This place smells a little bit like aromatherapy heaven. I had never been here before so I poked my head inside and once the beautiful elixirs filled my nostrils I was hooked. I couldn't resist. It was as if a tractor beam was pulling me in... It's sort of a modern version of Body Shop except it's jampacked with bubbly teenage girls eagerly spraying and testing scents. The sales lady was very kind and helpful but not pushy. She gave me if you testers of some of their new products and even helped me get a bowl of nice warm water to wash them off afterward. The staff seemed very knowledgeable and made me feel welcome. The thing that got me the most was all of the beautiful colors! Everything looked as if an artist had handcrafted it themselves with tiny little bunnies made into fizzing bath salts and even a bunch of carrots that created bubbles for up to eight baths. The pinnacle was a bath item that was shaped like a golden egg that smelled like toffee and had golden glitter all over it. This is the perfect place to look for a girly gift. read more

LUSH - Cosmetics & Beauty Supply Near Me - San Diego, California

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You'll be taken care of by the wonderful ladies who work here. Can't remember having any bad experiences here :) I'm originally a fan of LUSH. I just love being in there and experimenting and learning about new products. My favorite items to get from here are the bath bombs,face cleanser and body scrubs. Not much of a fan for their soaps though. There are so many bath bombs to chose from depending in the occasion. I like to get the apple one for myself and the rose one for me & my man. The mood changes depending on the bath bomb. They smell delicious too!! As for the face scrubs, I personally use the blue sea salt scrub once a week. I like to use it for my body sometimes after a long workout. Gets rid of all the nasty dead skins ;) I love most of their products and sometimes I even want to work here! That's how much i love this place. Must try it if you haven't yet. :) highly recommend this place for men & women. read more

LUSH - Cosmetics & Beauty Supply Near Me - San Diego, California

FINALLY !!!! there is lush in san diego. I only used to be able to go to the one in san francisco, which is 8 hours away -___-. I am in love with this store, they make everything fresh and all their products have expiration labels. I was definitely overwhelmed by the mirage of scents that flooded my nose when I entered the store so be forewarned those of you with sensitive noses. The employees here are all super friendly and nice!!!! They will give you samples of the products if you are unsure and want to try it out before you test it. My Suggestions: Bath bombs - fizzling bath products that have different uses ranging from "in the mood" (Sex bomb) hehe to more relaxing ones (Ickie Baby Bot). No Drought - best dry shampoo I've ever tried!! especially for people with dark hair, about $13.50 with tax and definitely worth it, good for the days when you don't feel like washing your hair Colour Supplement - this is a color flesh based pot that can be added to your moisturizer / sunscreen or anything good for light coverage and non - oily. they only have 5 shades for this one though. Breath of Fresh Air toner - i love the scent of this product, and doesn't contain any alcohol so not super drying for your skin. I will update when I purchase more products :) read more

not sure why they needed to have 12 employees working at the same time all bombarding me with questions. love lush and they were all nice but good luck trying to browse around without getting your ears talked off. made me want to hurry up and get out of there. read more

Amazing products! I'm so glad that they opened a few stores in San Diego, CA. My husband gave me a huge box full of products from Lush for Christmas and he tells me that the associates there educated him and assisted him with hand picking each product that was selected for my three tier box. They definitely know what a girl wants and NEEDS! Love their products! If you haven't tried a bath bomb, do yourself a favor and grab some now! Grab some melts and bubbles to create a beautiful aromatic bath cocktail. *sigh* read more

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They had gift sets for Eid! Such a pleasant surprise! The lady was SO nice that assisted me. I got to try a bunch of products which were all amazing and was able to select the perfect gift. After giving the gift the recipient was asking for me to give the info of where I got the products. Happy all around. read more

I do not normally review retail establishments. However, as I knew nothing about Lush products going into the store(not saying I understand much more now) I felt like in lieu of any customer satisfaction survey that I should write something. My wife asked me for her birthday to get her a Lush gift basket with 'Bath Bombs." I walked into the store at fashion Valley concerned because I didn't want any of these, "bath bombs" to blow up in my car due to the heat. When I got in Vanessa helped me out. I had a budget in mind and also knew I wanted to get a decent variety of products to satiate my wife. Vanessa went through what each of the pre-made gift boxes included and the differences between the boxes and when it didn't meet what I was looking for, she suggested we go around and make our own gift basket. She provided a thorough education to me as to what the products purpose is and what they do. She made suggests based on information she got during our conversation and specifically asked about my wife to tailor her suggestions properly. After about 15 minutes we had a good selection and wound up right around what I wanted to spend that I knew would make my wife happy. Having worked retail for the majority of my youth, I know how difficult it is to help a customer that doesn't know what they are looking for, nor any clue about the actual product. Not only did Vanessa ask the right questions, but she didn't pressure me to spend extra for the sake of making a few extra dollars which I greatly appreciated. While I can not say I personally will be back, I know Lush is a favorite of my family and my family will be loyal customers. read more

Love Lush products!! I try to use as little chemicals as I can, so when I can afford to get products from Lush I definitely do... not that they're super expensive. This particular location is super small and when there's more than a handful of customers, it is difficult to navigate through. I usually try to just go on and grab what it is i need. Their lip scrubs are fantastic! They cost about $10 and last a decent amount of time. I also love their Karma Kream lotion. The smell is amazing!! Overall, it's a good store and the staff is super helpful and friendly. Again my only issue is how cramped it gets in there...like seriously hard to move around when busy. read more

10/10 customer service from all employees especially Cat! She was so helpful and made me feel like I was actually important, unlike other places that just try and convince you to buy their products. She was super helpful and helped me find exactly what I needed. read more

I am a frequent customer in this Lush location. Each visit is a delight. The store is always perfectly organized, the staff is always super friendly, and the store itself has a great layout. There is one employee who should use a toothy tab before working, but other than that this store is one of the better ones in the chain. I've visited Lush sites all over Asia and North America, and this is my favorite North American site. Keep it up! read more

This review is because of the greeter on Black Friday evening. I love LUSH, and have shopped at this location before several times, and have typically had decent experiences and I am overall very happy with their products. However, as other Yelpers have noticed, the employees can definitely be a little too overbearing and pushy when it comes to sales and can make the shopping experience a little uncomfortable. I have been able to ignore this in the past, but last Friday evening was a bit much for me. I would advise this location's managers to evaluate whether it is a smart idea to have a rude employee stand as the greeter who was literally BLOCKING the entrance to the store. I walked up to the store around 9pm, closing time wasn't for another hour, and instead of a "hello, how are you?" or even just a "hi!", what do I receive? "Wassup?" Seriously? I am not your friend, your old gal pal, I am a customer, and being greeted with a "wassup" is NOT professional and completely inappropriate. Aside from her rude greeting, she would not let anybody into the store and did not give an explanation as to why, instead just asked "are you looking for something"? Needless to say, I was completely turned off by this interaction and walked away. I understand it gets crazy in this store, as mentioned by others, it is VERY small and I understand the need for crowd control. But perhaps a better idea instead of greeting people with an attitude and turning them away with no explanation would be a proper "hello, would you mind waiting while we wait for some shoppers to finish in the store?" I'm very disappointed and I hope employees like the one I encountered are only seasonal. read more