i had a decent experience at LUV car wash on sunset. i was looking for a quick drive through car wash & a place that i can vacuum & throw away some stuff. i did the basic/cheapest option (~$12?) & it almost got the job done. i had to scratch/wipe off some extra hard dirty spots. i liked that they had towels available at the vacuum area we can use to wipe down & clean our car more. for the price, quickness, & convenience i would come back again read more

I received a reply here from Liz, offering to take care of me. But to take care of me is to take care of my request, to have the last stage of car cleaning fixed. Without the last stage of car cleaning (the rotating chamois), I am not getting what I paid for by joining the club. I simply ask to understand whether this will be fixed, or if I can continue to receive less than I signed up for. I want integrity, not marketing. read more

EMPLOYEES TAKING KICKBACKS FROM UBER DRIVERS TO BY PASS THE CAR WASH, AND ALLOWING THEM TO GO DIRECTLY TO VACUUM THEIR CARS. We literally came out of the car wash, going towards the vacuums and the employee held up his hand to stop us and allowed 2 Uber Black SUVS to scoot right to the vacuums from the street, and the Uber driver handed him some $$$$$$. Nice job of allowing your employees to get "tips"!!!! What a joke read more

Every time I come to this location in the morning, the doors are not open at the posted opening time of 7:30 AM. It is now 7:45 AM, and there are already several people outside waiting. This happens consistently, not just occasionally. If your posted hours are 7:30 AM, the location should be open and ready to serve customers at 7:30 AM. Please address this ongoing issue. read more

LUV Car Wash - Sunset Blvd - Car Wash Near Me - Los Angeles, California

Terrible service , smelly wipes Used to be ok when they open but now it's terrible on top of that they trick you with membership by charging not what you wanted from the first place and then say they can't adjust it pay more read more

Their attention to detail is also noticeable. The staff spoke politely and told us in advance how long it would take. The waiting area was also quite comfortable. The price seemed acceptable for the service. It seemed like a good place to get your car cleaned. read more

Luvs car wash is the best! Clean, efficient, and friendly service. They are at the top of their game!

A few days ago I left a review describing how my windshield was cracked during a wash at this location. The manager, Liz Garcia, promptly responded with a comment, asking if she could speak with me to resolve the issue. I emailed the address she provided, but never received a response. I then went in person to the car wash to try to speak with her, but she was not there. I spoke with an employee named Oscar, who told me that those responses are automatically sent by customer care, and that there was actually no intention from Ms. Garcia to speak with me or help resolve the issue. So, in addition to having my windshield damaged and the claim denied, there is also a pattern of "public-facing" responses meant to look helpful online, without any real follow-up or willingness to take responsibility. Oscar also confirmed that speaking with the manager would not make a difference, as claims are handled centrally anyway. The incident happened about a month ago, and in the meantime I have had to pay around $1,000 out of pocket to repair my vehicle. Very disappointing experience overall. read more

LUV Car Wash - Sunset Blvd - Car Wash Near Me - Los Angeles, California

I paid for the entire year in advance so despite my previous review, I still find myself coming here. The car comes out of the car wash soaking wet. The big drying wheel that is meant to dry your car is ALWAYS broken. If you want to wait for a space to dry your car yourself, be prepared to wait 15 minutes, as there are always 5 cars ahead of you waiting to use one of the 7 spaces that are always being used by uber suv drivers cleaning their vehicles for another day of work. This place has gone from bad to worse. On top of that, they keep signing up new customers, despite not being able to handle the customers they already have read more

LUV Car Wash - Sunset Blvd - Car Wash Near Me - Los Angeles, California

Im giving one star because the guy that checked me in was nice but what a shit show! They charge you for fake tire shine . You wait for vacuums and the woman there had the audacity to tell me the car behind me was before me after the gentlemen told me I was next and she said something to the effect of " not my problem when they get angry" . I left in a rage . It'd actually not me problem that you don't know who is next. What a scam. I will never go there again. Overpriced self serve wash and stupid system that's a traffic nightmare . Learn some customer service lady. Fail ! read more

I like that they have cheap express car washes here, but it was super packed and they didn't dry my car all the way.

Fully automated and fast, but over priced compared to what you used to get at this location. The fully automated part means lack of attention to detail. The machines nearly took off the drivers side mirror, they don't fully dry. Look for better value elsewhere. read more

BEWARE! I was sold a $9.99 unlimited deal for 30 days and have been charged $41.99 THREE times without having signed up for a subscription. They don't even have a $41.99 option on their "menu". When I call, I'm told it has to go to management. When they get back to me, I'm told management says there's nothing that can be done. I've resulted in disputing with my credit card company, but they sided with car wash saying that I never canceled my subscription. Why would I cancel a subscription I never purchased? This is not okay. read more

If you care about your car, do not take it here. This is the second time my car has been scratched at this exact Luv Car Wash location. On June 23, 2025, I brought in my black Mercedes E350 and left with visible swirls and scratches all over the driver's side roof area . I immediately filed a claim with the company and included before/after photos showing the damage. Instead of accepting responsibility, they denied the claim, saying my car was "over 5 years old" and therefore not eligible. That's a complete cop out. Vehicle age has nothing to do with poor maintenance of your equipment or visible damage caused during your service. No offer to inspect the vehicle, no serious follow up,just a templated denial. The scratches are consistent with worn out brushes or improper wash materials. And since this happened twice, it shows they're not maintaining their equipment properly and they're definitely not standing behind their work. Avoid this place at all costs if you value your car's paint or expect a business to take accountability. read more

Great place. Free wet towels and vacuums after a wash. Nice employees and clean bathrooms, too. My new favorite car wash place!

I had a very disappointing and frustrating experience at this car wash. Their machinery damaged my windshield during the wash, leaving a large crack immediately after I exited. I reported the issue right away--within minutes--and I also have video footage taken right before entering the wash that clearly shows my windshield was completely intact. Now it's cracked almost in half. Despite this clear evidence, they are refusing to take responsibility. It's unacceptable for a business to cause damage with their equipment and then deny accountability when proof is provided. Customers trust these businesses to safely clean their cars, not to leave with expensive repairs. I strongly recommend documenting your vehicle before entering and being very cautious if you choose to use this place. Very poor customer service and a complete lack of accountability. read more

LUV Car Wash - Sunset Blvd - Car Wash Near Me - Los Angeles, California

Everything is great, but there is often a queue, and the machine doesn't always clean itself. Also, the vacuum tubes keep coming off, which is inconvenient. read more

LUV Car Wash - Sunset Blvd - Vacuumer - Car Wash Near Me - Los Angeles, California

BEWARE! CHOOSE ANOTHER CARWASH! We've used this place for a long time. We have a rack on the car, I ask for the wet brush to come down every time and it works well - all good. Two weeks ago the dry brush came down (which it has before so I wasn't worried) and RIPPED the bolted rack off of our car. It even bent our roof. It was insane. Two employees immediately told me the carwash would pay for it. One of them said the dry brush had been damaged and had been ripping off windshield wipers. He said they told the higher ups but nothing had been done. They didn't fix the damaged equipment and now it ripped off a roof rack. A third employee, who was the one at the beginning of the tunnel, ran up and put his finger in my face saying "this is your problem, you told me to do this!" over and over, when I hadn't accused him of anything. I wasn't even angry. I figured mistakes happen we'll get it figured out and then he came out of nowhere super hot. It was...weird. Fast forward to this week and corporate has sent me an email saying it was not their fault as I asked for the wet brush to come down (when the dry brush is the issue). In their email they mentioned ripping off our windshield wiper when in it was our roof rack. Two of their own employees immediately said it was company's fault and that they had been informed there was a problem and did nothing about it. It's a convenient location without competitors so people will still go there but I wouldn't. They clearly are not committed to safety or they would be on top of equipment maintenance. read more

Terrible customer service ...I would not recommend this place. The staff were incredibly unfriendly and unprofessional, creating an uncomfortable and even hostile atmosphere. It felt like they didn't want to be there, let alone help customers. These are local customers supporting your business ...we deserve better. I strongly suggest the management take the time to properly train their employees on basic courtesy, respect, and professionalism. Until then, I won't be returning. Do better. - photo is mark/ Marcus - forcibly disconnecting my vacuum and hits my car read more

LUV Car Wash - Sunset Blvd - "Marcus" having a melt down - Car Wash Near Me - Los Angeles, California

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I tried to return the other day and lo and behold. I was stuck in the line for about 30 minutes before I had to reverse all the way out. I don't know what happened here but because of the way it's run or the employees that are there. It is the worst car wash in all of Los Angeles. I repeat the absolute worst car wash in Los Angeles. I have two videos on my iPhone that'll show you just how long that you wait in that line and some of the time it just never goes anywhere and there's no one there to check you in. It's like somebody just decides not to work that day and leaves six cars in a line waiting to get their car washed. Please do not let anyone you care about or any of your family go here. Ever. Until they get their act together, it's an actual laughable business. Please do better. read more

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I just left Luv car wash and saw significant brush scratches on my hood. I noticed them while I was drying my car. They weren't there before, and they are clearly made by some kind of brush. Do not go there!! read more

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Extremely small location! Workers don't offer you air fresheners when you enter, you have to ask for them. Worker also rudely let me know that I needed to wait in line to vacuum after there was an empty spot, ain't nobody got time for that! Suds were also left on my back window after exiting, I had to drive to a nearby street and dry off parked along the curb. Way to treat a paying monthly member, I will NEVER return to this location, and I recommend NO ONE patronize this LUV spot! Feels more like HATE! Other LUV locations are much better run. read more

This service seemed very reliable. They arrived on time and started the work and finished it on time. The car looked brand new. I would like to get the service again. read more

My cars paint was not perfect, but my car was very scratched after going through this machine. My car had a layer of dust and they do not hose your car down and use minimal water. I feel like my cars paint was noticeable scraped and still dirty after the car wash. read more

LUV Car Wash - Sunset Blvd - Horrible scrapes on my car's paint. - Car Wash Near Me - Los Angeles, California

Great car wash on Sunset! Staff is friendly, service is quick, and my car always comes out spotless. The unlimited plan is super reasonable and worth it if you wash often. read more

LUV Car Wash - Sunset Blvd - Car Wash Near Me - Los Angeles, California

Affordable, quick and efficient, and car was cleaner than it started. Doesn't deep clean those pesky stains or bird poops, though, even with a slightly upgraded package. Dry could have lasted longer, too. It did just the job I expected. read more

I won't be coming back. The line for this car wash was relatively short, and it's a very simple brush wash, so I assumed it would be quick. I specifically came here because my car needed attention, and I paid again for the most expensive wash package at $29. Unfortunately, the line was backed up out of the facility, down the street, and onto Sunset. I could not find an attendant anywhere for assistance. Even worse, after finally getting through the wash, my car was still filthy. When I returned and asked for a rewash, I was told they could not do it. That was extremely frustrating, especially after paying for the highest-priced option and still leaving with a dirty car. Very disappointing experience. I won't be back. read more

Hey wanted to give my thanks to Liz at west Hollywood luv car wash and her crew. She was very professional and courteous and helped me out when I locked myself out of my car. Everyone there is very friendly and helpful. Thank you love luv car wash. It's awesome my car comes out of there looking so clean and shiny. read more

All black suv service car detailed the car like 40 minutes each car It's definitely not express wash It's not worth it read more

Your apology is insincere without offering a car wash credit for the money I wasted at your Sunset location. It reminds me of the statement your manager made to me upon realizing I was unhappy with her blanket denial of a free car wash. Not only did she state Luv Car wash never gives credits or refunds, unless you pay a monthly membership, but somehow I owed her gratitude for taking the time out of her day to tell me so! Unless your company stands behind your service by giving credits when your machine malfunctions your expressions of regret or attempts to apologize are truly hollow. If you look at the photos I posted it's pretty obvious your machine was not working and your business owes me a refund. read more

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Still no response from LUV or their so-called manager, who seems content to copy and paste the same tired excuses whenever someone reports car damage from their wash. Their replies bounce between empty apologies, hollow promises to "improve," and outright denial--claiming vehicles were already damaged before entering their facility or that they bear no responsibility whatsoever. This is unacceptable behavior from any business. LUV Car Wash has proven itself an absolute embarrassment and should be immediately investigated by the Better Business Bureau. read more

Good location amazing staff. Frank did such a wonderful job assisting me definitely will be a returning customer

I've been using this place for almost a year and it was fine, never cleaned my car perfectly and the machine left very small markings on my husband and my cars. My husband canceled because of this a while ago, but I liked the convenience and if the lines were too long I would just go back another time since it was on my way home. But recently I dealt with an incredibly rude employee that was accusatory and offensive when I wanted to just make a suggestion. no one needs that drama at a car wash, I'd rather pay the same and get a full service car wash once a month for the same price as my membership and actually have a car that looks good and is taken care of. read more

HOLY SHIT. This place is such a scam, they could probably be legally prosecuted. They are clearly missing an entire part of the car wash; all they have is the spinning brushes that get the sides. My hood, top, and back of car were COMPLETELY untouched. LOOK AT THESE PICTURES! - The city should come after them for fraud. ZERO STARS! NEGATIVE STARS! - YOU SHOULD BE AWARDED A LAW SUIT AMOUNT OF STARS! read more

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I did cancel the membership last year & found out they still collect monthly fee through ACH for last seven months, so I drop by the Balboa location where the cancelation submit wit employ who helped me out for complaint this issue. But they said it can be solve through on line only, so I did keep trying to log in with my cell number , but no responde of 6 dizit code ... I might have to claim against my debit card & sue them for refund. read more

I've been a member at this car wash for the past two months with no issues--until now. On April 12, 2025, I went through the wash at the Sunset Hollywood location, and my windshield wipers were damaged during the Dry and Shine part at the end of the tunnel. I heard a loud crack, and my wipers got stuck and stopped working entirely. I reported it immediately and filled out an incident report with an employee named Javier Lopez. Both he and the manager on duty admitted that the wash I received wasn't even supposed to be part of my membership. Apparently, there was a glitch saying my payment hadn't gone through (even though I showed proof that it had), and Javier manually let me in using a card--accidentally giving me a wash tier I don't normally receive. Because of that, my car went through a feature (the Dry and Shine cloth) it was never meant to, which directly caused the damage. This was the first time I've ever had that section applied to my truck, and it immediately caused an issue. I'm following up now because I truly believe they are responsible for the damage and should cover the cost of repairs. Still waiting to hear back. Be careful--especially if your membership tier doesn't include certain features. Mistakes like this shouldn't happen, and customers shouldn't be left dealing with the consequences. read more

Quick and easy car wash. Drive through is perfect when you don't feel like getting out of the car. read more

LUV Car Wash - Sunset Blvd - Car Wash Near Me - Los Angeles, California

Very satisfied with the car wash here. They are very friendly, everything is well run. The prices are fair and they have good monthly unlimited wash options. read more

Super simple process and no long wait when I was there. My car came out clean and the vacuum stations were easy to use. Thank you :)

Extremely disappointed with my experience at LUV Car Wash on Sunset Blvd. On May 17th, the automatic wash damaged my car -- the roller struck my vehicle due to a traffic jam at the exit, leaving visible scratches and breaking my rear windshield wiper. The employee at the entrance didn't follow basic safety protocol (taping down the wiper), and there was zero staff at the exit to manage the chaos. I reported the incident immediately and filed a damage claim on site. Since then, I've followed up multiple times by email and phone, even leaving a voicemail -- no response whatsoever. I had to replace the wiper myself and paid for installation, all out of pocket. I also paid for a car wash that left my car worse than it arrived. The total lack of accountability or communication is unacceptable. I do not recommend this company -- not just because of the damage, but because they clearly do not value their customers once they've taken your money. read more

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