It's been about 2 1/2 years since I last visited this location, but it continues to be a relaxing…read moreoasis in the middle of Santana Row. I was way overdue for a relaxing treatment, and Burke William didn't fail to deliver! 10:15 AM on a Friday in late May, parking was easy, and most of the stores on The Row were just waking up. Ascending the staircase to the front doors of BW, almost feels magical. I was quickly greeted, given a key to my locker, and then the doors of Oz opened! The lighting is just right, and the facilities are spotless. The robe awaiting me in my locker, unfortunately, was a size petite... I'm 6'1" 250 pounds though! I encountered another patron (i think) who reached through an 'employees only' door to find a 4XL sized robe which fit perfectly. Took a 15 minute jacuzzi. After helping myself to some cucumber, water and lemonade, I relaxed/napped in the waiting room for about 10 minutes... Waiting for my name to be whispered. The shiatsu/Swedish massage from Deirdre (sp?) was exquisite! Right pressure. Right amount of engaging conversation. She answered my questions and offered suggestions with just the right amount of empathy. After the 50 minute massage, I returned to the locker room for a session in the sauna, steam room, and took a shower. I wish the changing area in the locker room was a bit roomier, but that is my only gripe.

I will never come back here after today. I had a 10AM Facial…read morescheduled they call me at 9:15AM to tell me that the person assigned to do my facial wasn't available and they could fit me in but not till 1:30PM I explained i came all the way from SF and was already in the area. Customer Service was horrible no remorse or didn't feel like they cared about how upset I was Didn't even call me the night before when she said they knew about it since the night before or I would've never made the trip out. Wasn't really give any other options but to wait till 1:30PM so I did not take that option since I was already in the area at 9AM. Horrible! For how expensive it is this was the worse customer service! My email is amarie18@yahoo.com if you Need to reach out

My first time at a Korean spa, and it was a great introduction! The facilities were very clean and…read moreneat. I've never done the full rotation of hot tub to dry sauna to steam sauna to cold plunge - it was genuinely painful. If you've never experienced this, be prepared to get your heart racing. I was expecting a relaxing experience, but the saunas will leave you out of breath, and the cold plunge will shock your system. It's supposed to be really good for detoxing your system, and I definitely felt like I sweat out a bunch of toxins. We really enjoyed the massage chairs after this whole rotation and showering. The massage chairs are super comfortable and have a variety of massage options. It was so soothing that I fell asleep during my massage. There are a variety of popular scrub massage options that I did not try this time around. The downstairs co-ed dry saunas were a bit underwhelming. The saunas were comfortably warm and had blankets to rest on. These saunas didn't seem to be for the purposes of detoxing since they were at a moderate temperature. I was so comfortable that I ended up falling asleep in multiple rooms lol. Bay Spa was the perfect introduction to Korean spas, and I will definitely be returning!

It was my second time in a Korean Spa and I can say that I understand all the hype now!…read more Highlights: 1. Getting scrubbed to death via one of their scrub massage combos and having all of my dead skin scratched off 2. Mix of wet / dry saunas, hot and cold plunges, and other cool rooms to try like cold room, salt room, jade room, and more! 3. The food here was actually pretty good. Had bulgogi and it was great Lowlights: 1. Price of food is very high, but you're paying for convenience 2. Some of the massage chairs were broken / didn't work fully 3. I probably didn't understand it, but the clay room wasn't theraputic and was just super dusty. I probably need to research this one a little more as I'm sure there are benefits What To Expect: 1. Pay at the front, receive your keys to locker room, get changed and shower, use the facilities, literally rinse and repeat 2. (Optional) get an appointment for a scrub - shower and then soak in the hot tub for 20-30 min before the scrub to loosen up the dead skin If you're a first timer to this spa or any kind of Asian spa, I recommend watching a how-to video beforehand to know what to expect!

My first ever treatment and I'm so grateful for Dalal, service I received was top notch. The…read moreconsultation with Renato afterwards was wonderful and I now have a better idea on how to look after my skin better.

Dalal is very awesome! She did a great job and I loved the facial for my first time with her. I…read morewill definitely be back for more facials!

Amazing experience. That deep tissue massage was everything I needed. Definitely would go again.read more

I had a very good experience with Grace. She was very professional and checked on me to make sure…read morethe pressure is correct. Grace gave me a very relaxing massage while putting enough pressure to ease my tight muscles. She knows where all the pressure points are without me having to tell her. Highly recommend Grace.

Such a hidden gem with a truly peaceful atmosphere. My…read moresession was exactly what I needed and the staff ensured that I felt comfortable throughout. It's a great place to pamper yourself, get away from the hustle and bustle, and unwind.

Came for a couples massage and had the most relaxing experience. We were helped by Demi and Amanda…read more It's across the street from Oakridge mall. Parking is fine with three spots in front of the business and more areas to park on the sides. It did not seem like a busy area and parking does not seem to be an issue here. Amanda asked me if there were any areas she should focus on and also let me know I could let her know if I needed her to adjust the pressure. I've been getting massages in the San Jose area for years and Amanda is the first masseuse to ever ask me those questions. They also did a layer of heated towels between the sheet and the blanket that was magical and again, not something we've had done in other massage locations. The room was calming with low, warm lighting while we undressed. It was mostly shut off during our massage. The music was also playing low. Very easy to let yourself relax here. The lobby and overall space is well curated. The lobby has a coffee and tea bar that also has water post massage. 100/10 be sure to call and make an appt for you're girl!Can't wait to be back!

Quite simply our go-to spa when we don't need the jacuzzi, sauna, showers, etc…read more The staff is awesome! Very friendly. Efficient. And they do everything they can for you to work you into their schedule. Every massage leaves you wishing you could come weekly! You can't miss with anyone on their staff either. Parking in the rear.

I highly recommend all of Christine's services…read more I have done the eyelash lift and tint with Christine several times now. The results are always amazing and last a long time (6-8 weeks). I had not done any eyelash treatment before, and I am glad I did this procedure with Christine to enhance my natural lashes. I have also done dermaplanning with Christine at least 5-6 times over the past year. The dermaplanning makes my skin so beautiful and glowing, along with a facial and collagen mask. Christine is very professional, and shows a lot of care for my skin and making sure my sensitive skin doesn't negatively react to any products. I have also done eyebrow and other waxing services with Christine. Everything I've experienced with Christine is excellent, and I also appreciate the later hours she is available so I can come in after work when needed. The pricing is also very reasonable compared to other places. I left for all of my vacations abroad in 2025 feeling absolutely gorgeous thanks to Christine & TrioSpa!!

I've been coming for monthly massages with Monica. She's great - targets my spots needing working…read moreout. I feel great afterwards. Sometimes I don't know I'm hurt until she rubs me. I made an appointment a week out - so easy. I spoke with Lupita; she's so sweet. It's very chill, quiet, and peaceful here.

What an amazing time here! Already thinking about the next time I should visit…read more.. My friend reserved the Intro Party Package which came with 30 minutes of the sauna, massage or facial, and hot tub each with finger foods and the garden room. The garden room was really nice and cozy. It felt safe to leave all our stuff there since the whole back room was reserved for us. Our group of 4 were separated in twos, 2 people did massages while the other two were in the sauna. It was my first time getting a massage, so I think it was pretty good for a first timer! The person massaging me was nice and knew the areas to focus on. After the massage, my friend and I switched with the others and went into the sauna. They provided ice with a towel + iced water with lemon to prevent us from overheating. The whole hour of massaging and sauna went by so quickly! After the sessions were done, we were given organic veggies with ranch and parfaits to refresh ourselves. There were also crackers and spinach dip to snack on. This was surprisingly filling and refreshing. We were then moved over to the hot tub area and lost track of time, but it was nice since we didn't feel rushed or time restricted. The ambiance was really nice and staff were great. I look forward to visiting again.

Tommy and Abigail knows their stuff. Professionals who was on point finding all the tense spots and…read moreareas. Highly recommend. Hard to book and make appointments because they're both really good. After two years ago of discovering them, still the best I've experienced with masseuses, intergrity and professionalism is amazing. All my knots and tension disappeared after the massage. Hope they stay around.

Experience is night and day depending on who you get, and if bought online, or prepaid discount pkg…read more(usually sold after a great first time experience). Similar to other reviews, once money is sunk, you'll likely see shady practice where "the good therapist" is usually unavail or they'll double book and game your time until you settle for others. I had a great first massage, followed by some of the worst by others...barely any effort or movement. One essentially just held my hand for a good 5 min (I thought she fell asleep). I've had stronger handshakes. This is unethical. If they want to render less service for deals, it should be stated upfront rather than bait and switch.