First time going today. Also first time trying dipping powder. I like it but it hurts my nail beds a little, not sure if that's normal. I had to wait maybe 15 minutes to get seated. But overall, I like the place and plan on visiting again soon. read more

Luxe Nail Spa - Dipping powder done by Sophia - Nail Salons Near Me - Burlington, New Jersey

A regular pedicure with gel polish cost $45. The pedicure itself was ok but the polish and shape was horrible. My nails are all different shapes and lengths and my polish looks like a toddler did it. Not at all worth $45. The staff was friendly but I see why they were empty inside. They need to practice better technique. read more

On 5/15/21 I went into to get my eyebrows done and debating if I should get a manicure as well. I went in asking for Cathy. Cathy was there but she was about to leave but she assist me by doing my eyebrows and said that she will ask one of the ladies to do my nails if I want to. The lady she referred me to sit 2 sit behind Cathy was extremely rude, All because I said I didn't want to get color. She keep on saying gel color is better and I keeping on saying I don't want gel color. She then turn to Cathy screaming at her so I turn to her and ask her what seems to be the problem she going to turn to me and said she's not going to do my nail because I'm not getting gel color. I was shock and upset I just walked out. is like they don't value customer. i always say without your customer your don't have a business. never again read more

Don't waste your time. The nail tech got an attitude with me when I advised her that she was doing the design that I showed her incorrectly. She slammed my chair out with an attitude and refused to give me my money back for a design I never received. Keep in mind she put one design on my finger (barely a design( all she did was paint the left and right side of my nail and left the middle clear). I told her I didn't like it and to paint my entire nail. She was still mad and wouldn't give me my money back. DO NOT GO HERE!!' read more

Came in for a pedicure. First time here. Water was cold asked to be hotter, but she could not get the temperature right. Things were going ok until she had what seemed to be a regular customer who asked for eyebrows waxed . She rushed through the rest of my service and when she got the first coat of polish on, she left me sitting there and went to do the eyebrows. read more

Mimi has been doing my nails for over 2 years and she always gets the job done right. I've done long acrylic nails as well as my natural nails, and it always looks nice and lasts a while! read more

I am just now writing this review after three visits at this nail salon. My Nail Tech's name is Liz, she is really good. At first I was a little nervous because I wasn't sure how the customer service would be, as I was kind of rubbed the wrong way; slightly,but overall the experience has been great. So, I will not stress about that. I get the coffin shaped nails acrylic with the gel nail color on top. Liz is awesome very good at shaping your nail. She's very good at explaining the process as I haven't had my nails done in over 10 years , so she made me feel very comfortable and ensured me that it will look great. She listened to what I wanted and at that the end, it came out exactly how I wanted it. I'm attaching a picture in this review. If you do decide to go to Luxe Nails choose Liz she'll make sure your nails is right. The atmosphere of the salon is very clean, nice, it's medium size. The only bad thing I will say about the salon is they need to have more and better gel colors. I feel like the colors are slightly boring. They need some more dark colors, fun colors, younger colors. I have not tried their pedicures yet, but when I do, I will definitely write another review. Hope this was helpful. Best to make appointments too. read more

Luxe Nail Spa - Coffin Shape Done by Liz - Nail Salons Near Me - Burlington, New Jersey

I went to this nail salon recently to have my nails done. It was very dusty and the stations were a mess. The floors were unswept. It appeared that clean and sanitary stations were not a priority. There was a terrible language barrier as the nail technicians did not speak much English. I was quoted 3 different prices for the same service. There was no manager in place to oversee the functionality of this salon. People were waiting as nail technicians were in their phones chatting. STAY FAR AWAY!!! There are too many nail salons in the Burlington County area that are far cleaner. Heidi at station 9 ripped at my nail beds and knew she was hurting me but continued to go at my nails. STAY AWAY FROM THIS NAIL TECH (term used loosely)!!!! read more

I truly wanted to give this review one star. However, I did not have services performed there because of the profoundly poor customer service I received, which is what this review is about. Therefore, I thought it fair to be generous with two stars. I visited Luxe this evening after receiving a coupon in the mail through Valpak. I called about two hours ahead to schedule an appointment for 6pm. I arrived about a half hour early for my appointment, but I was perfectly content to wait, as it appeared to be a bit busy. While I was waiting for the time to pass, I observed two (2) walk-in customers come in for pedicures. They were both taken before me. I was somewhat annoyed by that but I didn't make a fuss as I was in a good mood and had expected to wait anyway; no worries. When 6pm arrived and I hadn't been called, I went up to the receptionist and asked about the time. He called over to (I guess) the woman who was going to provide my service. After speaking with her, he informed me that it would be about 10 more min. At this point I'm really annoyed: not only had walk-in customers been taken while I was waiting, but now the technician was running 10 min late. So I asked if I could at least go soak my feet while I was waiting. He called over to the woman again, exchanged words with her, and told me no. He then proceeded to offer the lame explanation that soaking my feet would make my skin too soft and difficult to work with...what the what?? I've never heard of such foolishness! I sat back down, trying super hard to maintain my previously good mood. After 15 min passed (not the 10 min I was told), I pulled out my phone and called my regular spot (Maria Nails & Spa about 2 min down the road across from Wawa - the absolute BEST nail salon in the area - Yelp them!) and asked if they could take me. Of course they could! I put my polish selections back and let the receptionist know I was leaving. He seemed entirely unconcerned. Mind you, the technician was STILL working on her client. So let's recap: 2 walk-in customers were taken before me although I had an appointment, the technician was running upwards of 20 min late, and they refused to allow me to soak. Yea, I don't care how nice and new and shiny this spot is, nor how many coupons they offer, their customer service is horrible. It is a new salon, so hopefully they will work out these "kinks" soon, but I'll never know. That's what I get for trying to cheat on my regular spot! So, I am now at Maria Nails & Spa writing this review. Within about 30 seconds of walking through the door, my feet are soaking in nice hot water while my fave technician finishes up with her client. Now, THIS is good service! read more

I've been looking for a place to do SNS powder dip in the area, and when I reached out to Luxe, they assured me that they absolutely had this system. I went into the shop with no appointment and they took me immediately, which was nice. She started to do my nails and by the time I really realized what she was doing, I was not happy. First, she didn't use the SNS base, she used Gelish clear base and then dipped my fingers in the clear SNS powder. Not how it should be done, but whatever. She did 2 coats of clear and then went to get my color and came back with regular soak-off gel nail polish. They don't do the dip powder in /colors/ apparently, only clear and the top it with soak-off gel. The color is pretty and I like it, but my guess is that it won't last the 3 weeks I generally get with the powder dip. I was hoping for a great experience since this is so close to home, and while the tech was nice and the service was quick, it wasn't what I asked for or what they said they could do. I won't be back here. read more

Today was the worse customer experience I have ever had. Opened at 10:30 and at 11:30 only two employees there and over 10 people waiting and NO acknowledgment by anyone. There are too many nail places to put us with HORRIBLE service read more

It was terrible first things first I waited 20minutes for one lady , everyone was doing nothing . She was the only lady to do ombré, she couldn't do what I even ask , I'm so mad never will I. Come back here read more

I had to put one star . But in all honesty this place deserves 0 stars ! The guy at the front who checks you in is always rude and does not provide customer service at all . I have been going there on and off for awhile but now I refuse to go back . It's unfair how I've been treated . It's over priced , always busy and they do not honor their policies . Do not waste your time ! Go to shop rite and leave ! read more

DO NOT GO HERE! I have had less than optimal experiences as a paying customer in my lifetime but have never been driven to the point of writing a review until now. I have been to this nail salon many, many times in the past when it was under the Utopia ownership and never had any complaints. This time I went in and asked for the dip manicure, as I have seen many friends of mine getting this manicure at other nails salons and it always looks great. Midway through the manicure, I noticed that my nails looked very speckled and spotted. Being that this was my first time getting the dip manicure, I didn't say anything because I wasn't sure how they were supposed to look. At the end of the manicure I asked the nail technician why my nails looked so speckled, and she explained that's just the way this particular color is. I responded by saying I'm confused as to why the sample I picked out doesn't look speckled in the same way if that's really the way this color is. She argued with me and tried to act as if she didn't see what I was seeing, then referred me to another female employee to address the issue. The woman she referred me to was BEYOND nasty and gave me such an unbelievably rude attitude when I tried to show her what I was unhappy with. She dismissed me and told me my nails look fine, and if I were to ask any customer in the store if they thought my nails looked speckled then they would disagree. I actually went up to another customer to show them because I couldn't believe these women were trying to make me think I was crazy, and they also agreed my nails looked speckled and almost stone-like. I again discussed with the nail technicians that this was not at all what I asked for, and it was certainly NOT what the sample I had chosen looked like. I compared my nails to the sample side by side and it was so obvious that my nails looked completely different and horrible next to the sample. The staff then tried to convince me that the dip manicure just looks speckled like this, and that I wouldn't know since I've never had it before. I told them I would've never chosen to get this if I had known they would've turned out this way, and that I've never seen anyone else's dip manicures turn out like this. They ultimately said they didn't know what to else tell me and charged me $40 for this atrocity, then began speaking in another language in a very hostile tone. Not only are the nail technicians totally incompetent at giving a decent manicure, but their ignorance and complete disregard for customer satisfaction is totally unacceptable. Do yourself a favor and take your money elsewhere! read more

Super disappointed with my $40 gel pedicure. Was not worth the money at all. Lady did not ask to cut down my nails, she was rough, dug the tool into my toe and now it is very irritated I'm praying it won't get infected! She rushed through the entire thing nothing was relaxing about it. I regret even leaving a tip. I won't be returning here. Waste of money!! read more

I've had my nails done here many times, and have always been satisfied. The polish is always neat and clean looking. Whenever I go somewhere else, I usually have a small sense of regret. I end up asking myself why I keep "cheating" on this place when it's obvious that they do the best job on my nails. I wish it were closer to where I live, but I think it's worth it to make the drive out to Burlington. read more

If there was an option for ZERO stars I would have picked that. Service and quality is terrible. I have came here multiple times because my mom goes here and I come back to give another undeserving chance. Bottom line up front, the quality of service and customer service is garbage. They rush through the job and will have you sitting in the service chair for 30-45 minutes. This most recent experience my mom and I both walked in and we were seated within 5-10 minutes. She starts our pedicure bath and proceeds to do my moms feet. My water went cold and I asked for them to give me new water because it was cold. Then my 30 minute timer goes off. I asked who was going to do my feet and she said the next person but that wasn't the case. I just had enough. I dried my feet off and left. Sat in the car until my mom was finished because I wasn't trying to blow my top. Check out olive nails in mount holly! My favorite place. read more

Poor quality work. I had a refill done and I am only giving one star because she was nice enough to replace the nails that were falling off or soon to do so. Other than that, this place deserves a zero simply because of the horrible job. The customer service portion was fine. It was simply the poor nail work that is what made this a bad experience. Some of my nails are square, some of them are round, others are sqaure-oval. When she asked me if I want to cut my nail down, i said yes. She started drilling them down and didn't ask how short. Then showed me one nail and said okay? So i said okay because it's not like she was going to go back and add another nail. Some of my nails do not have an apex, if you know about nails you know they need an apex and it will prevent them from breaking. When I say no apex I mean the nail is FLAT. Nails have a natural curve from side to side, well not these because she didn't go along the natural curve. So some of them look flat and wide. Total disappointment. Never again, even if it was free the next time. read more

The worst nail salon EVER!!!! My nails lasted 2 days and were terrible looking when I left! Today I also noticed that she did not cut my cuticles properly because they the skin is now peeling up my finger!!!! Terrible just terrible! Do not go here! There are plenty of places you can go to there's a nail salon on every corner just steer clear of this place. read more

DON'T COME HERE FOR CHROME/MIRROR NAILS! Yesterday, they completely ruined my nails by putting some simple silver powder crap over my nails that, at best, give an effect of regular silver nail polish; after I called to confirm if they did chrome nails there, and they said they did. They tried to charge me $50 for that mess. When I afterwards showed them a photo of what chrome nails look like, they apologized and said that's not what they do there. Instead of declining a customer, they sabotaged me to take my money, instead, knowing that's not what they do there. I would give 0 stars if I could. My mother and sister got both of their nails done for less than half the price of mine with regular polish at a different salon, and they both look better than the ones I have! Now I have to go out and pay the same price again to get someone to correct their sloppy mess. read more

I was meeting someone with this being a half way point and I was being treated to a mani and pedi..... the place was very nice and clean and I was taken in as soon as I arrived... Heidi was who gave me my mani and pedi and I was more then happy with the service..... I asked if they would give me a discount since I was a new customer and they gave me a $5.00 discount.... I will be back...... read more