I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

Looking for a clean professional place? This is it! I have been going to Monica for years for my…read morewaxing services. She walks you through the process and explains any questions in detail. Now that the business is under new ownership it has elevated in its establishment and services.

Went to try it out. Not only was she 20 minutes late but did not provide the full service for the…read morenew client special and charged me for it. But she was gentle.

Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

I left a review over 4 years ago, but wanted to come back and update it because I seriously still…read morecan't go anywhere else. I've been coming here for years and have seen them move into their new space, which is sooo cute, beautifully decorated, and always spotless. Christina is the absolute best. She always makes me feel comfortable, the service is consistently amazing, and everything is super clean every single time. I recently joined their membership plan and honestly wish I had done it sooner because it's such a good deal.

This was my third time at sugared sol but the first time at the Brea Location. Absolutely love the…read morenew location, its much more visible, the interior is very cute and rooms are spacious. My appt was with Christina and her technique is very gentle and as painless as you can get for a wax. Christina was very warm and makes you feel very comfortable. Will be continuing to come back more regularly.

I LOVE THIS PLACE! It's the only spot I go to for my sugar waxing needs! Rudy is the best! She…read moresuper nice and very knowledgeable! She is also flexible with appointments which I love! You should definitely check her out!

If you are thinking about going, just do it! Ruby is…read moreabsolutely amazing. I've been going to her for almost 4 years, and I've tried other sugar gals but Ruby will always be my favorite. She's super quick yet gentle, and makes getting a Brazilian sugar easy. Parking is free, and plenty. Just look for the address number on the backside of the building (not the street side). Her studio is darling; it's clean and tidy with a fun vibe. I can't recommend getting sugared enough, it's a game changer. And Ruby is the best, so I absolutely recommend this studio!

It's been awhile since I last sugared and when I did make a return into these services I knew to…read morereturn to BeeSugared. I've had a session at their Newport Beach location, however, once I found out about the Orange location I was ecstatic. I booked the Deluxe Brazilian Sugaring with Genesis and she was very gentle and patient with me. The steam, scrub, and sugaring made my area feel pampered! I was tense at the start due to the mild pain but Genesis talked with me to make sure I relax and to ensure the best experience. I'll return to try a facial and another sugaring service.

I purchased a deal off Groupon and it's nice to have found a place closer to my work. Haley did my…read morewax and she really took her time getting all the hairs and gave recommendations on products for ingrowns. I like that they have hours that'll accommodate those who don't get off work till 5 and you can text them directly. This is especially helpful when I don't have time to call during my breaks/lunch.

I've been going here for years. 3 owners over 15 years, I think it is. I've tried other places and…read moreALWAYS come back! Great service,super clean and they care about their clients and their experience. Not just the owners but all of the staff . If your experience isn't the best, if you aren't happy with the work or whatever the case may be.... Speak up. They aim to please. Highly recommend this place.

Wow! Wow! WOW!! Kim…read moreis a true gem!!! Her work is amazing!!! I got my eyebrows microbladed and they came our better than I ever would have hoped. My mom got her eyebrows microbladed almost a year ago with Sugar Lash and they still look perfect and I always compliment her on them that finally my mom said you need to get yours done too! Especially since I'm getting married soon. So glad my mom pushed me to do it! The process was easy and she had such a gentle hand. Pain level from 0-10 never went past a 2 and honestly I would say it was mostly a 0. If you're nervous about getting your eyebrows microbladed due to pain... don't be!!! It feels like someone plucking four hairs at a time. Not bad at all! I asked for a natural look that followed my arch and a fuller brow (I had overplucked when I was younger and had bare patches) and she delivered perfectly! Thank you Sugar Lash in Orange! I will definitely be back to check out your other services.

I did my lash lift with Lizzy and it was great. I was nervous because it was my first time ever…read moregetting my lash lift done. She did a great job my lashes, I was happy with the results. She's very passionate about her work. Her studio is very calm and she is friendly. Can't wait to do my lashes again in the future.

Love my girl Lizzy, we have the best convos and I always leave feeling like a new woman honestly,…read moreshe is also the sweetest soul. I haven't been back in a while (bc life) but I realized I've been going here for so long and have never left a review to support her and her biz .

Linh was SO sweet and did such amazing work on my lashes and brows ! My lashes are so short and…read morestraight and she did such a good job making them look so long and beautiful !

I came in for a korean lash lift appointment as I normally have shorter lashes that grow straight…read moreout/down. Linh was extremely helpful in explaining my lash anatomy and picking out the best curl shape to complement my eyes!!! I love them so much and will definitely be adding this service to my routine. I purchased her lash serum after my appointment and have been applying it every day as instructed. I received my service almost 3 weeks ago and my lashes still look amazing!! Highly recommend booking with Linh for your lash lift

I was honestly very skeptical about getting a spray tan, but my experience at Sugar + Bronzed…read morecompletely changed my mind. Not only was the process super easy, but the results were even better than I expected -- natural, even, and absolutely gorgeous. A huge thank you to Natalia for making me feel so comfortable throughout the entire appointment. Standing there completely naked could've been awkward, but she was so kind, professional, and reassuring that I felt at ease the whole time. She walked me through every step, explained what she was doing, and made sure I felt confident before and after the tan. If you're nervous about spray tans or trying one for the first time, go to Sugar & Bronzed -- and definitely ask for Natalia.

I want to warn other customers of the unethical practices of this business…read more Riley at this location stated that the membership credits don't expire, she said even if you cancel they stay on file. Her and I had clear conversation as I was considering switching to membership vs single service . I ended up getting a membership and after a few services realized their spray tan product was actually causing skin acne /rash. I reached out to cancel my membership and they told me the 3 credits I had on file were now gone. This was the opposite of what I had been told. They charge for a membership which guarantees a certain amount of credits then are no longer usable once the membership is cancelled. The company is taking money for providing NOTHING to the customer. This makes zero sense. The credits for cancelled memberships don't even stay active for any period. This company is so unethical. The employees spray tanning also say a "a 20% tip is highly recommended " then proceed to charge 20% on the single service price not the membership price. Ive requested a refund on my credit card and they refused, I requested they credit 3 sessions on my account and they refused. I hope to warn others to be very cautious. I will never give my business to a company like this.