I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

I've been seeing Shirley for more than a decade, and she is hands down THE best in the business. A…read morebikini wax can easily be uncomfortable, but Shirley is so professional, fast, and skilled that she makes the whole experience completely stress-free. Her room is clean and calming. She really knows her stuff and makes you feel right at home. 10/10 recommendation! I genuinely look forward to my appts because I love getting to chat with her. She's the sweetest!

I've been coming to Shirley for years and now my kids do too. She's amazing! Absolutely love our…read moreeyebrows when she's done and she's the sweetest person. Parking here is great, she's flexible with hours and pricing is good. 100% recommend.

Makenna & Rylie made for a very lovely experience by providing a welcoming and positive…read moreenvironment. Would come back just to see them!

I've been here a few times and I'm actually very impressed by the whole experience. From reception…read moreto wax specialists, everyone is very professional and welcoming. Today my wax specialist was Jackie. She did an excellent job, she was fast, she was thorough and she was very helpful with tips and advice. Thank you ladies! I appreciate you!

I have been coming to Sage for all my waxing for several years. Sage is really wonderful. Sage is…read moreon time and she always does a superb job! Oh my, very sorry but I typed in Jade originally and I meant Sage! Sage is the aesthetician that I see! Thank you for understanding my error!

I arrived two minutes late and felt like I was being looked down upon by the front desk girl for…read moredoing so. So my appointment started off on the wrong foot My wax was then done by Kaitlynn, and the conversation during it felt very uncomfortable. I felt judged when talking about my family (she asked questions about them) due to her tone of voice, and the wax felt very rushed. When I got home, I saw that she missed a couple spots which is obviously very frustrating. I will not be coming back.

Stop because this place is so beautiful just like the owner & her employees there were such a…read morepleasure to talk to literal angels & handled everything so well they made me a same day appointment I will absolutely come back also their decoration is PERFECT 15/10 honestly

I'm quite disappointed with the makeup service provided by The Dollhaus Beauty. The makeup artist…read moredid not use green color correction to properly neutralize my redness, and the lashes did not complement my eye shape. My lip gloss was over-applied to the point that it was dripping and could fully saturate a tissue. This was for my wedding, and I expected a consistent professional standard, especially from a studio like The Dollhaus Beauty. While the booking process and overall professionalism were good, the makeup result itself was very disappointing. Additionally, I was not informed in advance that the $250 service did not include hair styling, which was frustrating given the occasion.

I was taken care of by Sona. What I appreciate most is her attention to detail and consistency. She…read morenever rushes the appointment, and I always leave feeling more confident. The prices are reasonable, and the customer service is outstanding. If you're looking for someone who truly knows eyebrow threading and provides excellent service, I highly recommend Sandy's Threading & Beauty. I'll definitely keep coming back! Mae B.

They do wonderful work! I got my eyebrows threaded and she worked super fast and the space is clean.read more

I've been coming to Glow Wax for about 6 months now and let me just say that May and Melissa are…read morethe best. They both are great estheticians and very knowledgeable. I hardly ever swell or leave with redness. They both are very gentle and the vibe here is positive, like you're visiting your friends. Thank you May and Melissa! Love you both!

May is the best! Just moved to OC and found my new wax girl. Obviously waxing is not necessarily…read morepleasant, but May made it as least painful as possible. She's also very fun to talk to and made the appt go by quickly! For my anxious parking girlies, the lot is pretty big so there is plenty to choose from. Will definitely be back!

Satik and Lilit are truly an amazing (mother-daughter) duo. You can tell how much care and passion…read morethey put into creating a welcoming, relaxing, and personalized experience for clients. They are both incredibly kind, professional, and genuinely make you feel cared for. I'm currently signed up for the Facial Membership and look forward to my monthly facials with Satik. I cannot recommend Satik enough for your skincare needs. Every facial is such a relaxing experience, and Satik has the sweetest, most caring, and peaceful energy. She takes the time to understand your skin, makes you feel comfortable, and creates an experience that feels both luxurious and personalized. Satik truly loves what she does, and that passion comes through in every appointment. My skin always feels refreshed, hydrated, and glowing afterward.

I am SO glad I found Satik. She is amazing. Her expertise is unmatched and she is so kind and…read morefunny! My skin is glowing. It's a beautiful spa in Old Town Tustin and Lilly at the front desk is great too. Highly recommend!

High quality waxing treatment! Sherri is the best not because she makes you feel incredibly…read morecomfortable but because she's quick and occupies you with her amazing stories. Im usually very sensitive when it comes to waxing but her quality of wax and techniques make it extremely tolerable. I know waxing can feel intimidating but truly if I could keep her a secret I would. However everyone deserves a Sherri in their life.

I had the best Brazilian-wax experience i've ever had with Sherri! She is super fun to talk to and…read morewe were chatting the whole service! She definitely enjoys what she does and makes sure you get the results needed. She consistently makes sure the temperature of the wax is not too hot which I love. Also went home with exfoliator and moisturizing oil! Thanks for the great experience looking forward to booking with you again!