I was pleasantly surprised with my experience here. I want to start with a huge shoutout to Jeff!…read moreJeff was an amazing salesman because he didn't push me but he made me feel welcome and answered all my questions . I always feel there are sketchy things happening at the dealer and I am not fully convinced that they didn't use some of their techniques to hide some tricks but I feel Jeff was honest , polite , and made the process go by smoothly. The fianance manager did not push me and actually got me a better deal than the pre-financing I already had . There are some bad reviews here that make me question if I'm too quick to praise them but I would say the car buying process was simple and they treated me well

(Haven't had the car for 30 days yet--will update once it's been past 30 days)…read more Purchased a 2009 Toyota Corolla on September 27th. Didn't have the best experience but it was okay. They definitely overpriced the car and didn't want to budge on the price much which was disappointing since it is an old car. One of the sales managers, Taha, was very stubborn on the price. Got it diagnosed for a brake issue today which costs $500, but I won't put all the blame on the dealership since I should have gotten a pre purchase inspection. A tire pressure sensor came on as well a few days after I bought the car which again not great but not the worst thing. They also agreed to fix a crack and have been very stubborn and hard to deal with about that considering I don't live in VA. Overall the experience hasn't been the best. I will see how fixing the crack issue goes since I will be going back for the 2nd time so the body shop can try to fix the crack AGAIN. Overall if you want to buy a car here, I say 1. Bring a mechanic with you or purchase a pre purchase inspection 2. Consider difficulties with being an out of state purchaser if you are in that scenario 3. Be willing to walk away if they don't want to come down on the price to a reasonable amount. -These are used cars ! Not new. At this point I wouldn't recommend them and I wouldn't purchase another car from them. (I will update review once I've had the car a little longer.)

Smooth, fast purchase at MSRP. Would buy from Saeed again. I was on a list where I expected to wait…read moreat least a month for my vehicle, but another buyer canceled so I got it almost immediately.

Everything. Terrible location to begin with. A mile from nearest metro station. Horrible…read moreservice. Had a recurring problem that Alexandria Toyota didn't fully fix, according to the Koons service manager, Jay. He asked me what they did to car. I responded that I am not a mechanic, but I assume the guy who worked on it at Alexandria was, so why not call them. After all, they're both Toyota service centers. Jay said that was impossible. They would rather ask a non-mechanic what happened than call a fellow Toyota dealer. I guess solving my issue meant less than their mutual pissing contest. I love my 2024 Prius Prime, but getting it serviced is a nightmare. I would bring it back to Alexandria Toyota in the future, even though I wasn't thrilled with them. Koons will never see me again.

They are back to the original location on Butler Road! The same great knowledgeable, efficient…read moremechanics, honest, reasonable pricing. I took my Volvo there to get fixed after I had been to the Ourisman Service location down the block and they were able to successfully repair my car after Ourisman had bothched a simple repair. Will definitely be back!

Been well served by Bethesda Import Specialists for nearly twenty years and again today. As I said…read morebefore: It is very comforting to have knowledgeable mechanics you can trust, who are well organized, finish their work when promised, and do a great job. In addition to working on our cars in their shop, they have also provided really helpful telephone advice when we have been in a jam on the road - like when warning lights came on when we were on a road trip in Maine, or the time the ignition key would not turn. I highly recommend them.

I just got my car an hour ago. I found this place on yelp and after reading some review I decided…read moreto call the place and see what do they offer! After talking on the phone with Wally, I decided to take my car for an estimate. He patiently explained everything. When, I saw the pricing on the board, I was little bit skeptical but considering my car situation I pushed my self to do it. My car never had been detailed since I got it from the company more than 10 years ago. I decided to go with the Gold options. I left the car there and when I came back today to pick it up, I couldn't recognize it. It looks like a brand new car. Oh my god!!!! Wally did a fantastic job. I can't be happier with the result. Thank you Wally you are amazing! I will definitely go back and definitely recommend this place.

Loved the attention to detail and quality of the work. They did a spectacular job on the interior…read moredetailing. The car looked brand new when they were done.

12/7/25. My brother Tyrone Shepherd bought a 2012 Audi SUV…read moreand traded a 2007 Mercedes Benz R Class, We bought the car in cash they said the engine was new a light came on. They stated that it was a sensor we bought back they took to an Exon Station, Brian at exon said it was some kind of pump that is the second time. Brian said it was so many problems he could not fix it. The dealership to it someone else. The problem gotten worse. We did buy it as is, but the fact they told us the engine was replace and new, I think they should give us our money back and take the car back because of what we were told. I would not recommend any one to go to this car dealership.

I bought my 2015 Volvo here about a month ago. Abedin, the salesman and his manager Sadiq were…read moreextremely respectful and super nice. They worked with me and were able to secure financing. I highly recommend Virginia Auto Trader.

I came here for a service appointment for an oil change, tire rotation and recall. I made an…read moreappointment for 730am hoping to be first one in and first one out on a Wednesday. I was told it would be a 2 hour appointment. The staff were very friendly and there was no wait when I arrived. My car was taken in immediately to begin the service. However, the estimated repair ended up taking closer to 2.5 hours instead of 2 hours and then I opted to wait an additional 30 minutes for the hand wash. Although the appointment took way longer than I wanted it to, I was happy with the service I received from the dealer. I was here for 3.5 hours and would have planned accordingly if I knew the appointment time would have been extended by 1.5 hours.

I want to share my experience because I know many people -- especially women -- can feel nervous…read morewalking into car dealerships. As a Latina woman, I usually feel very uncomfortable with the typical dealership experience and to be honest I have always disliked it. In the past I have not always been treated with the respect and professionalism I expected -- although I want to clarify those experiences were not at Honda dealerships. This was actually my first time visiting a Honda dealership, and I truly wish I had done it much earlier. Before visiting Safford Honda Arlington, I had recently purchased a 2023 Honda CR-V from CarMax. I stopped by the Honda dealership mostly out of curiosity because I wanted to see what the price difference would be for the same vehicle but brand new for 2026. I was still within the return window for the CarMax purchase, and I simply wanted to compare my options. From the moment I arrived, my salesperson Yousuf Mahmoud treated me with genuine respect, patience, and professionalism. I even mentioned that I didn't want to waste his time because I was mostly asking questions, but he never made me feel that way. Instead, he encouraged me to see the car and suggested we take a test drive. After driving the vehicle, we sat down and discussed the numbers. What impressed me the most was how open the team was to a real and respectful negotiation. I had done my homework and came prepared with a number that I felt comfortable with, understanding that dealerships are businesses and also need to make a fair profit. I wasn't expecting unrealistic discounts -- I simply wanted a fair deal for both sides. At one point sales manager and senior salesperson even joined the conversation to help make the deal work, which showed me that they truly cared about finding a solution. Another factor that helped my decision was the current used car market. The difference between the used 2023 vehicle with 26,000 miles and a brand-new 2026 ended up being roughly around 11.5% /12% which made going with a new vehicle make much more sense for me. Beyond the negotiation itself, the level of hospitality I experienced was something I had never seen at a dealership before. They offered me water, and when I mentioned that I was cold they brought me tea and even asked what type of tea I preferred. Some members of the team even offered me a jacket because I was freezing that day. Later they even picked me up at the metro station so I could return to the dealership to pick up my car. Those gestures might seem small, but to me they showed genuine kindness and respect. As a woman walking into a dealership where most of the staff are men, I truly felt listened to, valued, and treated professionally throughout the entire process. In the end, I left with a brand-new 2026 Honda CR-V EX-L, and I couldn't be happier with both the car and the experience. I never thought I would say this because I usually dislike dealerships, but this team completely changed my perception. If any of my friends or family are ever looking for a Honda or even a quality used car, I will absolutely recommend Safford Honda Arlington and especially working with Yousuf Mahmoud. They made what is usually a stressful experience feel fair, comfortable, and genuinely positive.

this is a crooked operation. Virginia safety inspection that "passed" two weeks before purchase…read morefailed for tires and brakes on day of purchase. Scammer!

Please beware of this dealership. It is a LEMON LOT. All cars are sold AS IS and the warranties…read morethat are provided to make you feel protected really don't cover anything ESPECIALLY if you want the best quality for the part you're replacing. We bought a car from here and two weeks later the transmission failed. The dealership was no help and said "they drove the car and it was fine." In VA there is no return policy, so you're basically stuck with a big bill or no car. It's unfortunate places like this stay in business and continue to get over on people. Please think twice before visiting this place.