Rylee Berry is the best person ever. She is knowledgeable friendly and approachable. She made my…read morecar buying experience exceptional and I didnt have to haggle, wait all day and figure things out. It was easy and Samir got me the best rate. I got an upgrade and had a wonderful experience doing it. Thank you Rylee, you are the best!

I am writing this harsh review because my recent experience with this service center was completely…read moreunacceptable. I brought my vehicle in for a simple oil change, and when it was returned after being washed, the car's antenna was missing. I discovered this when I got home and immediately called their service department multiple times. Instead of taking responsibility and fixing the problem, they refused to replace it. To make matters worse, the service manager, Shannon, has been blatantly avoiding my calls, even after I left several voicemails explaining the situation. This is unprofessional, disrespectful, and shows a complete lack of accountability and basic customer service. I usually go to Dave Mungenast and have never had issues like this there. Due to scheduling conflicts, I decided to give this place a chance for my last two visits. That was clearly a mistake. I will never return to this service center again, and I would strongly caution others to think twice before trusting them with their vehicle.

I STRONGLY recommend anyone considering RP Exotics read this before proceeding…read more I went through RP Exotics to purchase my first exotic vehicle. I purchased the car from the state of Washington, but had Parker review the deal, as at the time he was the only person I trusted in the car business. He suggested using a business open-ended lease structure to "save money" and referred me to a lender he stated he had worked with many times, with RP Exotics handling the vehicle registration. Approximately nine months later, when I sold the vehicle, I learned that $55,000 was applied against me as a residual by the lender they referred me to. When I asked the lender for an explanation of how this amount was calculated, I was told the details were proprietary and would not be provided. I also had questions regarding certain registration-related amounts, but was unable to get clear answers about how those were handled. When I raised these concerns with Parker, his response was that it was surprising and that I should consult a lawyer. After that, I attempted to get clarification on several outstanding & important questions, but many messages went either completely unanswered (but still opened), and the responses I did receive did not provide meaningful clarity. Throughout this situation, I did not receive an apology, explanation, or effort to help resolve the issue beyond the suggestion to involve legal counsel and one phone call he made to the lender. Based on my experience, I would HIGHLY advise having independent legal and financial review if you choose to do business here as this has been, by a very long shot, the worst car buying and selling experience of my life, and heavily regret doing business with them.

Absolutely terrible experience, started off fine. It seemed like a cool place but the car they sold…read moreme has broken down four times in the first year. The largest repair, the radiator, cost $4000 to fix and only broke because RP Exotics did not ensure there was antifreeze in the radiator, there was only water then of course it froze and broke the car. It's pretty simple to check and make sure the coolant is not clear but has color to it, RP Exotics failed to do this simple inspection. When I bought the car, it had a tire pressure warning, the salesman told me they would contact me to get this remedied and they never did, The key broke and while they did reimburse me for this, it took them over a month to actually pay the money back. Now, it's having transmission problems, and I tried to work with RP Exotics to either trade it in or have them repair it and they were not interested in helping at all. When I spoke to the salesman about this, he was insulting and also not helpful. Also, when they sold it to me, the inside of the tires were all worn, it needed new tires within months of me buying it because RP Exotics did not check the alignment. The car had less than 65,000 miles when I bought it so it should've been in a lot better shape .

I took my Lamborghini Murcielago to Exotic Motors Midwest a couple of days ago to get repaired. I…read moretold them I would have to wait on it as I don't live that close, they said no problem they would get right on it which they did. The service manager Zack went over everything with me first, I talked to the technician, Fabian doing the work and he started right on it. Fabian was very careful and took the time to ensure the car would not be scratched while doing the work. The shop is extremely clean and well laid out, all of the technicians were very professional. The owner of Exotic Motors Midwest, Danny came out to shake my hand and I also spent some time discussing my Murcielago with the sales manager, Alex. The work was done promptly and professionally while I waited. And when the work was done they had their detail specialist go over my car and got it looking better than when I drove in. All in all was a great first experience with service from Exotic Motors Midwest. I don't trust my Lamborghini to just anybody. I found that Exotic Motors Midwest has a great reputation for service and decided to see for myself. I am extremely happy with the quality of work and service that I got and now Exotic Motors Midwest will be the only place that I will be taking my Murcielago to for service.

I purchased a vehicle from Danny Baker- Exotic Motors Midwest and it was the worst experience I…read morehave ever encountered. The car which was described as perfect arrived with damage and several missing parts and Baker refused to make good . Should have never trusted him after reading some of the pieces written on the internet about Baker: stealing client lists from former employees, damaged cars,scams etc Even has a fake rating online "dealer rated" which he loads with his fake reviews. Google them and see for yourself. Stay away at all costs !

I have had problems with car service places with previous cars I owned, but Lou Fusz Kia has truly…read morebeen a blessing to work with and I truly believe they take care of me and my vehicle. They are always open to talk to me about what is going on with my car, and the options I have. They are always so kind and helpful. I am truly a loyal customer and plan to continue to work with them, even when my current vehicle decides to putter out. Thanks Lou Fusz Kia! :)

Do not trust these folks when it comes to the paper work. I have been waiting a month for the paper…read morework on our purchase. They told me they were trying to contact me. The finance manager told me he was tired of being interrupted. Really. My temp tag is about to expire. Is he going to pay my ticket when I am stopped. My car is being registered out of town and this dude acts like I should be punished for being an out of town customer. Just my opinion. Don't go around these guys. i WILL MAKE IT MY MISSION TO LEAVE A REVIEW EVERY WEEK FOR A YEAR. 52 REVIEWS. If I convince one customer per week plus word of mouth it will be worth the effort. Lloyd B.

I bought a car here. The brakes were shot, but I did not catch it. They did agree to fix them. The…read morecar was totaled, and the Ladue office did NOT help me navigate the process. In fact, the bank had to tell me what Ladue office was bound to do. The professional thing to have done would have been to sit down with me and fax the forms in and clarify the process, which the Ladue Enterprise office did not do. I will never buy a car for Enterprise again, and I do not recommend them to anyone.

Bought a car from them brakes are shot. DAN is argumentative and unprofessional with customers when…read moreit comes to fixing an issue about a car YOU BOUGHT from them. They took the car to replace " check" the brakes. Got a piece of pathetic paper saying they are " new". When I called to address issue with " manager " Dan he was extremely rude but it's not his five year old in the car with me when my brakes go out due to his lack of concern. I will be taking this to corporate. He is extremely unprofessional. The brakes are not new and they now need new rotors. I've had the car SIX MONTHS! I and anyone that knows me will not be buying a car from them every again!! I do not recommend them to anyone!!!

I had an amazing experience at the dealership thanks to Jeff! From start to finish, he was…read moreprofessional, knowledgeable, and genuinely cared about helping me find the right car. He took the time to answer all of my questions, never made me feel rushed or pressured, and made the entire process smooth and stress-free. Jeff went above and beyond to make sure I was comfortable with my decision and understood every step along the way. His customer service was top-tier, and you can tell he truly values his customers. If you're looking for someone who is honest, patient, and dedicated, Jeff is definitely the person to see. Highly recommend--5 stars all the way!

Made an appointment with service for a diagnostic. It was supposed to be for one day. Drop the…read morevehicle off in the morning, they'll to figure out what it needs and then pick it up in the evening evening and schedule the repair. Just called in and they have not looked at it yet and won't get to it today. Noah in service has no clue what what he is doing, they must have just hired him last week. Spoke to the service manager, Glen, and he was no help, said it happens all the time and they often don't get to diagnose cars same day. I told him this is poor customer service and he is letting customers down. He said it happens and there is nothing he can do about it. Glen is clearly in the wrong role and wrong profession. Customer service and running a service organization are not something he should be doing. The guy does not care, time to get rid of him! What is the point of making a service appointment if they don't look at your car that day? Stay away from this place, they have no idea how to manage their service schedule and clearly don't care that they are wasting customer's time. Won't be purchasing any cars from here!

I just purchased a 2026 RX 350 from this dealership and my overall experience was outstanding. From…read morethe moment I met with Claire Robe, one of their Sales Specialists, I knew I had come to the right place to purchase my car. Her extensive knowledge of the RX 350 and of its components gave me confidence that she knew her cars. Additionally, her no pressure approach to negotiating with me to reach a very fair deal was a pleasant surprise. Her Sales Manager, Tom Capstick, was also very upfront and honest about the entire purchase process. Kyle, in their finance department, was also very knowledgeable and explained all of the various aspects of the closing financial process and did not pressure me to add any additional warranties or services that I didn't feel I needed. Overall, my experience with them has been one of the best car purchasing experiences I have had in my 55 years of purchasing automobiles. Thanks to their entire team for an excellent purchasing experience!

For a dealership that seems very focused on ratings, this was a terrible experience. I love my…read morevehicle, but that's the only positive. We contacted Mike B. (sales) on Facebook after he posted our vehicle. We told him we were driving two hours and what day we'd arrive. At no point did he mention the vehicle wouldn't be ready to take home that day -- but it wasn't. While discussing price, I asked about fees and whether to address them with him or finance. He said finance. By the time we got there, it was too late to question or negotiate those fees. The vehicle still needed work before they'd release it, so we had to drive two hours back home. They said they were making improvements so it would be "pristine." We planned to pick it up the next day, but that changed to the following day because it still wasn't ready. When we returned, one key didn't work and the 3-4 inch tear in the seat they said would be fixed was still clearly visible with poor stitching (see photo). Mike replaced the key battery and said we could take the vehicle to our local dealer for the seat repair so we wouldn't have to drive back again. I agreed and left -- only for the gas light to come on shortly after leaving the lot. I've never purchased a vehicle from a dealer with an empty tank. A week later I followed up about the seat repair. I gave Mike our local dealer's information and he said I'd have an update by Friday. Twelve days later, still nothing. I followed up again. Three days later -- still no response -- so I left a negative review. The next day, they called. They asked me to remove the review while they fixed things, so I did. They also promised a $50 gas gift card (still waiting 3.5 weeks later). Then at the DMV, the paperwork Spirit Lexus provided was rejected because there was no lien release included. When I took the vehicle to our local Toyota dealer for the seat repair, Mike said Spirit Lexus would pay by corporate card over the phone during my Friday appointment. The repair was completed, but when Toyota called for payment, Mike and managers were out and no one could process payment until possibly the next morning. Toyota had to hold my vehicle. I didn't trust paying myself after already being promised (and not receiving) the gas gift card. I called Spirit Lexus: 1st call - Cheyenne (Service), transferred to voicemail. 2nd call - Operator, transferred to voicemail. 3rd call - Operator, sent to voicemail before anyone answered. 4th call - Hung up on. 5th call - Finally transferred to Scott. Scott told me to pay and get reimbursed. I explained what Mike had promised. After checking, Scott obtained the corporate card and paid Toyota. Ten minutes later Toyota confirmed payment. I'm done with Spirit Lexus. You can keep the $50 gift card. Buy yourself something real nice. And no, I won't be removing this review again. If you think this was a "one person" issue, invest in a functioning CRM system. Better communication and follow-through would have prevented nearly all of this.