Worst customer service I've ever experienced in the initial conversation on the phone. Matt was a condescending prick and I'd avoid this place at all cost. read more

We took our vehicle in for a new radiator and oil change. The price was too high so we decided not to get the radiator. He charged us a diagnostic fee of $50. We didn't need the car diagnosed. We told him exactly what we needed and he never told us about a diagnostic fee ahead of time. This guy seems to be great at swindling people. Stay far away from this business. read more

Had to cut ties today with Schaefer's auto care. We took our van in for an A/C rattle. They found a piece of rubber in the housing. Cost $450.00 On the way home the rattle was still there. Drove it for a while thinking it was just a residual noise. So when I got home, called Matt back and explained. He said there was probably some more debris. Brought it back in. He calls back and says its a different issue now $550.00. I did not understand how they even let the car go home with the same noise and now its another $550.00 I explained, I was not happy that they missed the problem the same day and we would take the car somewhere else. Matt was extremely rude and charged me $60.00 Very poor customer service. But $60.00 was well worth getting my vehicle from that shop read more

Went in for a check engine light. I told them it was reading the thermostat. They said it was leaking. I dropped it off to be diagnosed they fixed part of what they said was wrong 400.00 i took it back to get the other part done another 400 00 just to be told its the thermostat and now they want 800.00 for that. First, they just replaced the first part a hose didn't ask if i had the 400 for it. He said he had to change it to even pull it in. Well luckily for me i came up with the money to get it out. I trusted what these men were telling me. Just to be back at square one out of 800.00 and a whole new housing thermostat and seal is a 60.00 part.WOMAN BEWARE THIS SHOP GOT OVER ON ME CAUSE I TRUSTED THEM TO BE HONSET.. read more

Been going here for some time now. The work on the vehicles has always been good. No issues with any results. It does seem that the attention to detail has gone down over the last couple years. I no longer get phone calls when the vehicle is done despite them saying they do. The vehicle work is always safe and complete, but the attention to customers is less so over that last few years. read more

Meanest rudest owner at the desk I ever met he acted like he was doing me a favor he wanted me to drop my vehicle off before 8 am for a diagnostic and wanted 140$ I went 3 blocks away to Watson auto repair and he had it done in an hour for 78$ and he was very professional and polite I'll never recommend Shaffers to anyone read more

Great service and people. Excellent, honest. Reliable and fair priced mechanics. And can always fit you into their calendar whether and emergency or basic tune up. read more

Bi annual inspection time. Cannot say enough great things Super friendly Professional Timely Cost effective Trustworthy We drive miles out of,our way to come here because it is the best! read more

I happened upon this place a week ago when I needed a safety and emissions inspection. They were booked so I made an appointment for the following week. I came in Friday and was in and out in 15 minutes. The men are very friendly and helpful. I'll be back here for other services as well! read more

Great service super friendly these guys are the best in town!! They are always helpful in explaining exactly what needs to be done and how much it will cost. I have been a customer for a long time I won't go anywhere else read more

Very satisfied with their work. I just moved to the area and wasn't sure where to take my girlfriends car for multiple issues going on. They replaced brakes, rotors, 2 tires, a battery, and conducted the emissions test. When they called to tell me everything that needed to be done (which I already suspected in the first place) the only thing I was surprised by was how reasonable the estimate was. I'll definitely be back to these guys anytime I need work done. read more

Troy and the guys are quite possibly the most honest, hard working mechanics I have ever come across. I found them by accident years ago because I needed the safety and emissions inspection. They were polite, quick and had me on my way within the hour on a Saturday morning. Fast forward a couple of years when my car had some issues. I started at Dobbs but they wanted a ton on money and a week to fix it. I got the car down to Schaefer's and they diagnosed the same problem, but could fix it that day for half the price. Sold. Now to the most recent experience... Our van was having some transmission issues. They fixed the issue (according to the diagnostic codes presented by the vans computer) and was on my way. About 20 miles later the problem came back. I took it back and Troy started working on it. He gave me a preliminary diagnosis, but he said he wanted to dig a little deeper. Troy had taken the whole transmission apart, cleaned the connections and tested all the parts to ensure they were in working order. Everything checked out. He called a couple of friends that work on transmissions and asked them to see if they could find anything he missed. They all agreed that there was nothing wrong. He drove it around and the problem didn't come back. The biggest surprise was that Troy told me there was no charge for anything. He said that it wouldn't be right to charge me for no real work. I was shocked! I thought for sure I would be on the hook for labor. Nope! Long story short - these guys are great! Please go visit one of the longest standing auto repair shops in South City. read more

If you're a women avoid this business or take a man with you. They will treat you like a dumb blonde and try to bamboozle you. I fought with them for months over inferior work they did and had to threaten them with legal action. They finally corrected their work but I was caused undo stress, money and sleepless nights. I was treated arrogance and attitude only because I was a women. read more

After living outside of St. Louis for 25 years, I moved back to the city. A coworker recommended Schaefer's. Six years later, I would not consider taking my vehicles anywhere else. Troy and Matt are as honest as they come. Friendly, reasonable prices, and so easy to do business with. If you live in or near South St. Louis, this is place to bring your car. read more

I have used Schaefer's Auto Care many times in the last 5 years and have always been satisfied. Their service is excellent, their estimates are trustworthy and their employees are polite. read more

This shop does great work at very affordable prices. I use them as a second opinion for a chain repair shop and they came in a couple of hundred dollars cheaper. They also got the work done very fast. Nice people too. I highly recommend them. read more

I found out about these guys when Firestone said they could not get me in for a quick inspection. Schaefers did the inspection quickly, and I ended up going back for my check engine light a few months later. They are super nice and professional. read more

Fantastic experience! Would recommend to anyone. Friendly and went above and beyond to help me out.

Horrible. It took them a week after dropping off my car for them to start. They delayed my car repair multiple times. Also they never notified me within a reasonable time about my car status. I almost lost my job because they cant communicate properly. When I went to pick up my vehicle I had to wait 25 mins for them to clean my car. I arrived at 5:30 when they closed, yet they delayed cleaning it to I showed up. Also the representative had to beg the detailers to clean my car. Overall this was the worse experience I had ever had at an auto shop read more

I grew up in St Louis Hills, moved to Ballwin and still take my car back to Schaefer Auto care for any work that is needed. From oil changes and inspections to tires or new brakes, Troy and his mechanics will give you great service. They are friendly, thorough and trustworthy. read more

Excellent service and didn't try to gauge me. Really helped me in a jam with fast service and reasonable charge. Would highly recommend!