My husband and I booked three weeks at this vacation rental home in Surprise Arizona - March 16,…read more2013 to April 7, 2013. We had our children and grandchildren stay with us during most of that time. We paid $4800 rent and $700 damage deposit in advance of our visit. When we arrived on Saturday 16th March, the water in the pool and spa was cold and the pool heater was broken. We advised the homeowner immediately by email and phone call. The following Monday, March 18th we called the manufacturer of the pool heater and received the name of a qualified repair company in the area. We arranged an appointment for the service call on Tuesday, March 19th, to diagnose and fix the pool heater. We advised the homeowner of our actions and she subsequently CANCELLED our service call. After daily calls and emails, a "handyman" arrived on March 21st to look at the pool heater. This self employed handyman had no knowledge or experience in fixing this kind of equipment and actually caused further damage to the heater. After daily calls and emails and no effective action from the homeowner to fix this problem, we called a qualified pool heater repair company and had the pool heater fixed. We paid the repair costs. The pool heater was finally heating the pool on March 28th - 13 days after we arrived for a 22 day vacation. We left the Arizona home with absolutely no damage or excessive cleaning required to the property. Upon our return home, we advised the homeowner that we would wait 14 days for a complete refund of our damage deposit and the repair costs before taking further action. To date we have received nothing from the homeowner. The homeowner was ineffective in resolving this simple issue during our three week stay. The homeowner has not refunded our damage deposit, now three weeks since we departed. If you rent this property and expect it to be as advertised - buyer beware.

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

This was our first stay at Cibola Vista, and I must say, I was impressed with the grounds and…read moreaccommodations. Everything I experienced was clean and well kept. There are so many negative reviews that I was a little concerned. But our room was updated, clean, and everything was in working order. The pool was amazing, with a slide, and a huge hot tub. A lot of the negative reviews were about the owner updates, which we always opt out of. I will say that they called three times before our arrival to see if we would like to have an update while we were there. I said no, so eventually they got the hint. So I can see them being aggressive. I'm glad I didn't have to deal with that. The resort is beautiful, but there isn't much to do right around it. Most activities would require going to Phoenix which is about 40 mins away. Just keep that in mind when planning. We enjoyed our stay at this resort.

Came here for the weekend and it was a pleasant stay. The rooms are a little out dated but it does…read morethe job. The adult pool was great. They had plenty of activities. They food was pretty decent as well! This was a good stay.

Closes @1600 but doors are locked and everything pulled off the street @1540 when they say they…read moreclose @1600 they are gone don't bother coming in @1600 I came in 1540 and was turned away and said come back the next day that they were closed and no one was going to help. So idk if the hours need to be changed or get better staff who actually close when the store says it should be closed

This rental process was so easy thanks to GoGo and especially Stacie! I'm not going to lie it was a…read morelittle more expensive than the other quotes we got, but the service and security we felt with Stacie was WAY worth it! This was our first time with an RV and she took a lot of care in explaining things and was available for all questions and calls before and after our pick up. We felt safe going with GoGo and had a great time! Thank you!

We stayed at this hotel while attending a Bruno Mars concert. Check-in was frustrating because we…read morewere told our room wasn't ready and that we would receive a call when it was available, but no one ever contacted us. When we returned later, the room was still not ready. The manager seemed stressed and the check-in process felt unorganized. On the positive side, the buffet was amazing, the breakfast was great, and the room was pretty clean once we finally got in. The rest of the crew provided excellent service and were very friendly throughout our stay.

I usually stay at Marriott properties but wanted to venture out and booked a room at this…read moreStaybridge. If you have pets or travel with pets, this place might be ideal for you! I'm highly allergic to dogs and cats, and I didn't realize this hotel was so pet-friendly. I had an allergic reaction the first night, coughed heavily, took my inhalers and Benadryl and thought I could get through the night. Jessica at the front desk was helpful when I asked to be moved to a room that didn't have pet visitors, but she said there are no rooms like that. Pets are allowed in all rooms. She had housekeeping clean my room, vacuum, and change the air filters. Unfortunately, I continued to cough and needed meds all week, and just limited my time in the room as much as possible, which was only to sleep as I'm at work all day. In retrospect, I should have changed hotels. I'm grateful to Jessica for her help though. On the plus side, loved the pool and hot tub, although guests smoke outside so that's rough if you are sensitive to smoke. Breakfast was very nice. Free, plentiful, nutritious. And there's a soda fountain at the breakfast bar with Diet Coke, which I can't get at Marriott properties. Jason at check-in was especially friendly and welcoming. A good stay, except for the allergic reaction. I won't stay here again for that reason, but if you aren't allergic to pets this is a fun option with a great pool and free hot breakfast!

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

Lorrie Baker is an outstanding representative for Rentals America as they appear to have many long…read moreterm employees in a good culture that flows through to how they treat their clients. In particular, Lorrie is very professional, knowledgeable, and transparent as she was head and shoulders above the other 11 property managers that I interviewed.

Dave and his team have helped us plan 2 cruises! One which was last minute to the Mexican Rivera…read moreand another one to Alaska which got postponed due to pandemic. Both cruises were awesome but Dave and his team HELPED us every step of the way. Starting with recommendations and providing us many options. Additionally, since the Alaskan cruise was postponed twice.... The amount of change, information received from cruise, and my million questions ... Dave helped us through it every STEP OF THE WAY!!! Amazing care for his customers and great communication through out it all!!! I HIGHLY RECOMMEND!! We will be using again to plan another trip and Dave and his team will be our GO TO team for our vacation plans!! And if you want a trip of a lifetime BOOK A CRUISE TO ALASKA!!

We went on our trip at the beginning of July and I'm now ready to provide an update. We had the…read moretime of our lives and Jim along with Ride the Wave were a big part of making it happen. We had some issues with 2 tours that we booked through Ride the Wave and Jim was fast to respond and assist. One of the tours we ended up having to cancel due to scheduling issues. I reached out to Jim to let him know and he worked on getting the refund process started right away and I received a confirmation email from the tour vendor the same day. We're now just waiting for it to get credited back to our card. The peace of mind of our trip being taken care of by professionals is invaluable. I can't recommend enough going through a travel agency for big trips because you just never know what could happen. Ride the Wave is as good as they come and I'm looking forward to using their services again for our next big trip!