Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

Have been a client for years at two different properties. Call them for all electrical needs. Have…read morehad same service tech, Wayne, for 10 years. That says a lot about TE Certified.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Our water heater stopped working and I had to call True Plumbing again. Hunter came out the very…read moresame day and said we had water around the bottom where the pilot light is. When we replaced it, the new one was placed directly on the basement floor with no pan or anything around it or under it. Our basement has never flooded before (in 25 years) but it looks like some water may have come in near the new water heater. I don't know why else there would be water inside the water heater at the bottom. Hunter said they can no longer honor the warranty for the water heater because of this. It seems like it should have been raised off the ground at least a couple of inches when it was installed or had a pan of some sort to protect the bottom of the water heater. But I'm not an expert on water heater installation so what do I know? Hunter got the water out with paper towels and relit the pilot light. Hooray! Hunter saved the day. I think he may have changed the setting back down to its lowest because we are running out of hot water very quickly when showering. Hopefully that's all that has been done. We keep forgetting to check it until we're freezing in the shower :)

I've been very happy and satisfied with the level of professionalism and availability with the…read morecompany. From the moment I called them, they were able to come out the same day. I've used them a handful of times in a short period of time to address some items at one of my homes. They give you a 4 hour window of when a technician will be able to come. They updated my newly purchased homes kitchen sink pipes to an S Trap and also brought my water heaters thermal expansion tank up to code. When the technician has entered the house, they wear the shoe coverings. I really appreciate that. I've mostly worked with Gary who was very awesome and also Matt. If you pay with cash/check you can get a 2% off.

Peter was very knowledgeable and professional. He provided the service requested in a timely…read moremanner. I will definitely call him again for other plumbing issues. The cost was reasonable for the work he did.

We had a Failed shark bite past the gate valve. Peter came and in no time assessed & replaced the…read morepipe and also educated us on what went wrong and what to look for in the future . He was beyond professional , extremely organized, and prompt from the moment we called to his arrival . Very satisfied with the service his efficiently and his knowledge. Would highly recommend Smart Plumbing.

I highly recommend Alliance Plumbing and Drain. Very timely and professional. Will be using them…read morefor all our plumbing related projects. Thanks team!

These guys are the best in town! It's hard to find a company that you can completely trust. Great…read morepricing and top notch service.

Cody A. from Chen Plumbing was fantastic. He arrived right on time and installed a whole-house…read morewater filtration system. During the installation, he discovered that my sump pump was not functioning properly and stayed late to make sure it was fixed correctly. Cody was thorough, knowledgeable, and clearly takes pride in his work. The job was completed neatly, and he cleaned up everything afterward. I really appreciated his professionalism and attention to detail. I would highly recommend Chen Plumbing and Cody A. for any plumbing needs.

Thank you, Tim!! I am so thankful that you came out to help me late in the day with my carbon…read moremonoxide leak emergency and replaced the pipe that had a badly patched hole in it. Quoting what you said to me "patching with red caulk on a hot pipe is the equivalent to caulking a tub while it's wet. Or taking a shower immediately after. It needs to be a cold surface and it needs to dry." And I was able to have hot water again as the water heater was getting enough air through the basement window! Thank you soo much!! Highly recommend Chen Plumbing. Everyone is kind and knowledgeable and they truly listen! Like I said you before you left: "you are my goto plumber now, I will need you for the new projects"

Did a. Dry Good job & followed up after the work was completed to ensure the work was done…read morecorrectly. They were also always on time.

After all the work we gave this company, their plumber, Darrell, made false statements to the…read morewarranty company during his inspection of our home. Moving forward, I will not consider using this company again for any future work.

William arrived on time and completed the toilet installation without any issues. Would definitely…read morerecommend.

Came out in less than 24 hours, quickly diagnosed the issue and fixed it immediately. I'm just a…read moregirl so I don't know if the pricing was fair for the job but it wasn't an arm and a leg. He explained the issue then showed me the fix after it was complete. He also tried to assist with a separate issue but I'll need an electrician for that. Would definitely use again for my plumbing needs.

It just gets worse and worse…read more.. Again, I wish there was a way that I could give Roto Rooter zero stars. Ironically, their laughably inept service at my house wasn't even the worst part. I don't know if they are the finance team, accounting, or part of their customer service team, but the staff that I dealt with (Shannon, India, and Vanessa) we're unprofessional, rude, and just plain threatening in all the emails. And mind you - this is all because they are coming after me for about $200 that my insurance company is supposed to pay. But my insurance company refused to pay it because Roto Rooter couldn't justify the cost. Anyway, I finally got tired of dealing with all the children and decided to be the grown-up and just pay it. Now we all know, between, me my insurance company, and Roto Rooter, you can guess who has the least amount of money. But it's OK - it is worth it to be done with them for forever So I'm asking you all to do me a favor - DO NOT USE ROTO ROOTER! I'd rather go ahead and pay them this money versus somebody else spending $2000 or more giving them money for incompetent, rude, and unprofessional service.

I had a very disappointing and concerning experience with Roto-Rooter Plumbing & Water Cleanup…read more(6025 Northbelt Pkwy NW STE B, Norcross, GA). On 2/10, a technician named Tyrone came out to check a leak under our kitchen wooden floorboards, in front of the dishwasher. There was no visible water, but about a 5 ft x 5 ft section of the floor had started to cup and swell. I do appreciate that Roto-Rooter was able to schedule a same-day appointment. Unfortunately, the service itself was very poor. I was at work, and my mom was home during the visit. Tyrone pulled out the dishwasher and claimed he found the leak, but he never actually showed my mom where it was or clearly explained what he found. Instead of focusing on identifying and fixing the source of the leak, he repeatedly insisted that the entire kitchen flooring needed to be replaced. He also said that to match the kitchen floors, the connected hallway flooring would need to be replaced as well. On top of that, he claimed the basement ceiling under the kitchen had water damage and would need to be replaced, even though there was no visible damage. His estimates were shocking: $300 to replace the leaking pipe, $7,000-$13,000 for water mitigation and mold inspection, and approximately $20,000 to replace the kitchen and hallway floors. He strongly suggested that the full floor replacement would be "free" because he would write up a report and insurance would cover it, and we would only need to pay $300 out of pocket for the pipe repair. My mom called me very worried, so I asked him to explain everything to me over the phone. I repeatedly asked whether he had clearly identified and confirmed the source of the leak. He avoided directly answering and continued focusing on replacing the floors. When I asked whether filing an insurance claim could increase our premium, he hesitated and said no. He also kept encouraging my mom to sign documents before leaving. We decided to have a second opinion, and had another licensed plumber come. He clearly showed us the actual source of the leak. It was not under the dishwasher as claimed by Tyrone. It was simply a loose connection on the water line that was slowly dripping and pooling a small amount of water under the floor. The plumber tightened the connection in about 10 minutes and did not charge us anything. There was no major pipe failure. There was no need for $7,000-$20,000 in work. There was no basement ceiling damage. I am extremely disappointed by how this situation was handled. What we experienced felt like unnecessary upselling and recommendations for extensive repairs that were not supported by the actual condition of the issue. It is very concerning that a homeowner could be led to believe such significant work was required without clear evidence. Please be cautious before hiring this company. Our experience left us feeling misinformed and very uneasy about the recommendations that were made.

I have used Bolton for both my AC and fireplaces. They are honest and professional, I highly…read morerecommend.

Less than a year in and the new fireplace isn't working. They also recommended a 'stone mason ' as…read morehad to remove some stones on fire place to get to a bad valve.... His work was TERRIBLE