Not the care we signed up for. This was my first experience with assisted living and didn't think…read moreof all of the "what ifs" to ask. When considering to move my loved one into Commonwealth Senior Living (CSL) in Front Royal, the office manager (?) promised a credit to their fee schedule, and made generalized markings on the fee schedule document. This promised credit was not added to the contract, and we naively thought they would honor their promise. My loved one required a higher level of care, which CSL quickly offered, and naturally came at a higher cost ($35/day). I didn't think about, "what if they're hospitalized?" Not too long after my loved one moved in, they were hospitalized. We were understandably billed for the room, but also for the higher level of care (about ten days, on two different occasions). When we contacted the office manager, she said to pay the higher level of care cost (the additional $35+ daily cost) to avoid any late fees and a credit would be issued the next month. This happened the following month also. [I should add that CSL was unable to provide the level of care my loved one needed but did not let the family know this.] No discounted fee credits (promised) were ever issued, nor were the credits issued for the daily level of care while they were hospitalized. Multiple phone calls, even trips to the office resulted in no response or credit given. My loved one passed and didn't give the required 30-day notice. Another important "what if" question that should have been asked. Two years of trying to get resolution, no response from the Front Royal office. I finally elevated the issue to the corporate level, which prompted a response from the Front Royal office, not to answer my questions and concerns but to give me an option of having a zero balance (since my loved one passed prior to giving the 30-day notice), and to a two-day deadline to decide. CSL's contract has obviously developed from a well learned business view, however, it is not a win/win contract for people looking for a place for their loved one to be looked after and cared for.

Our father, who is 98 years old, has lived at CSL for almost 3 years. He has received wonderful…read morecare and attention and has made many friends. We love the events planned for the residents. The office staff has always been welcoming and helpful to our needs. He is very happy at CSL and so are we!

I was admitted to Shenandoah Sr Living after a hospitalization. Although the room provided was…read moreadequate, I had to share a bathroom with another resident, which was somewhat inconvenient. I also found the meals provided very inadequate & wanting. It seemed there was always something (a condiment, or even a portion of the meal that was not provided, as expected & not available once the meals had been delivered). I felt the cost of the stay was far too expensive considering the shared bathroom, the lack of good meals, & some of the staffing issues, mostly centered around how my mefications were administered. This facility is adequate, but certainly nothing to brag about.

From the owner: Assisted living and memory care in scenic Front Royal has never looked better. Overlooking the…read moreShenandoah mountains and fields with all its natural beauty stands our community with passionate associates ready to serve you. The benefits we offer, including our senior apartments, amenities, services, and dining options, will meet your needs or a loved one's.

Our family loves Hidden Springs! Our 95-year old mother is safe, cared for, and happy. The…read moremanagement team knows each resident well and coordinates closely with the families. The nursing team manages our mom's health issues carefully and communicates any concerns to us. The team plans varied activities and offers at least one outing each week. The building is located on a scenic knoll near the Skyline Drive. It is clean, bright, and fully accessible. We highly recommend Hidden Springs for the comfort of your loved one and your peace of mind.

From the owner: Hidden Springs Senior Living is a single-story country-style home located a few short miles south…read moreof the northern entrance to the Skyline Drive. We are situated on twenty acres of farmland atop a hill with panoramic views of the Blue Ridge and Massanutten mountains. An outdoor enthusiast can take a leisure walk over our landscaped grounds, relax with a friend on our front porch, or dine on one of our patios. Gardeners can enjoy raised flower/vegetable beds to call their own. One and all can view a sunrise or sunset from our enclosed sunrooms. Join us in our living room, our library, or our recreation areas to chat with family, friends and neighbors. At Hidden Springs Senior Living residents will live and prosper through safe and natural surroundings, superior quality care, activities, companionship, and love without the stress of home management. Hidden Springs is owned and operated by Daryl and Vicki Rudacille Davison. Both Daryl and Vicki grew up on farms with strong Christ

The facility is hard to categorize as "nursing home" but, the description can work. Heritage has…read morerehab for patients recovering from falls or surgery to longer care needed for illness or other medical issues. Basically, your mom or grandparent could stay for a few months while healing from an illness to moving in as long as needed for care. I met several staff members and saw parts of the building. The employees are nice. The administrators have drawings for employees who have been extra kind or done something special for a patient. The Front Royal location is in an area surrounded by trees. The property is nice. They are also near a school, so don't speed on the drive.

Over all good. How ever the HR staff treats you like a number. If you are occupying a medicaid bed…read moreand have to be admitted to a hospital overnight they will ask you if you want to "keep the bed". Meaning are you willing to pay for the bed out of pocket while you are not there. If not, when you leave the hospital even for a short two or three day stay you are shipped to a different nursing home. That is all well and good and normal business until your loved one is shipped to a nursing home that cares about you coming back to them. The nursing home ENCORE in Woodbridge VA sends out what they call a delegation to your hospital room with get well card, asks if you would be willing to return to them after your stay and keeps your room open for you. Its a very charming experience and it makes you realize how callus some nursing homes choose to be.

My mother been with Mom's in Motion been since June 2023. I expected to be properly guided through…read morethese processes but unfortunately, that has not been my experience. Throughout our time with your company, there has been consistent difficulty in communication, a lack of clarity regarding required paperwork, and frequent staff turnover that has disrupted continuity of care. Most significantly, the issues resulted in a serious break in pay for my mother's personal care provider. In August 2025, I was not informed in a timely manner that paperwork was due, which caused delays in payments to my mother's caregiver. Compounding this problem, there was a transition between insurances which I was not properly notified. As a result, the caregiver worked without pay from 4 months in 2025. I do believe there is a labor law for someone to clocking in to work and not get paid. After numerous attempts on my part to resolve the matter, I confirmed that payment authorization has been approved for that same time periods. Therefore, I cannot accept the statement that "there is nothing you can do," when proper authorization for payment exists. Your response is unprofessionally and unacceptable! Your company's behavior is a repeating downfall!

They keep calling and doing "visits" by phone but never show up in person. We lost our…read moreauthorization because they can't manage anything. I don't know how they're still in business committing blatant fraud. 1 star is too high.

Everything!!! On Thursday (8/25/25) my daughter was in your…read moreER. The baby she was carrying died. She bleed all over the room especially the bathroom where she had the baby in the toilet. NO ONE assisted her, until she fainted. She laid in the bed for 3 THREE hours in soaked in blood freezing. The NP only assisted after my daughter had fainted three times. Because she was bleeding so bad they were considering transferring her to Winchester, Hospital This was one of the worst times of her life, she needed help Please read the notes from that day Her name is BRITTNEY HALSE (2/22/89) Nothing can change the experience she had but hopefully no one else has to go through something like that

Nice little hospital. Friendly staff, Cafeteria on bottom…read morefloor. Clean facility. Easy to navigate...